Helpline Operator

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I occasionally still do some band and gig photography, although I used at one time do way more.

Often, I would meet bands when taking photos at a local venue and could be invited to city venues to take gig shots. Sometimes this just meant your name was left ‘behind the door’, other times if you were ‘on the list’, that was your ticket in. Sometimes that included a visit to a dressing room and a share of the ‘rider’. Maybe bottles of Grolsch, fried chicken, samosa’s or other more chemical treats, as requested.

Key to all was that if you weren’t ‘on the list’, you weren’t coming in.

Moco - Palace Levenshulme 2009

Getting on the list was often trickier than it needed to be. Often members of the band would genuinely promise to sort it, although musos are not always the most organised. Sometimes their manager, agent or designated roadie would sort it, as they generally were ‘on the list’ too. Only when you were through the door were you home and dry.

I see a very often parallel to the ‘list on the door’, in my working life. It’s called the help desk call log and your software supplier is the doorman in this instance. There are a disproportionate amount of ill-feeling towards help desks from customers, it got to be said. Adjectives such as ‘slow’, ‘unresponsive’ and nouns like ‘black hole’, are not uncommon to my ears.

So, are supplier helpdesks rubbish? Well some can be, but not always, some go bad, some improve, and others never even see your issues. That’s because a lot of issues never reach a helpdesk. Often someone (maybe from IT) says, “I will log that for you” (and forgets/never gets around to it). In other instances, someone at your software supplier is told about an issue and an assumption is made that a call will be logged (rarely happens). Thirdly, your local busy ICT folks, triage a problem or issue and it never hits your supplier helpdesk. This might be correct, but rarely does the right communication occur to help the end user. Like the gig door list, if your issue has not got a call log number, its generally a non-issue. Its just living rent free in your users’ heads.

Goodness knows enough ICT staff these days have an ITIL course on their CV, but how many put the salient principles into practice? If you obtain a number, you have a valid issue on your hands. No number, no issue – end of.

Its not unusual for me to hear users getting steamed up and the issues have never been assigned an issue or a call number. Once these are logged with a priority (determined by your software contract), they should be responded to in a defined time and resolved in another defined time. That clock starts counting from the date/time logged, not from when your users knew about it.

Some lucky customers have penalties and service credits in their T’s & C’s, to better enforce outcomes. However as my Scottish friends would say, “We can all be cannier, if we try”.

If the above is new to you as a manager or user, maybe you need to be starting to use it to your advantage, from here forward. It’s the start of having a healthier and more transaction based relationship with your software supplier. Understanding the helpdesk is a start. In our next post, we will explore getting the most from supplier helpdesks – so hold tight.

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Related Post: Parallel Run or Big Bang for implementations - You decide ?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The The - Helpline Operator.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion,Firmstep, Gas Tag,G-Cloud,Goss Interactive,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex,Granicus,GOSS HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,IEG4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,Liberty,LowCode, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MRI Socialhousing,MRISocialhousing, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice,Netcall,Netcall Liberty,NEC Software Solutions OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

False Hope

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Lately, I have spent a lot of time at my local Bike Shop (LBS) now we are in the new normal, which does a really good job I have got to say.

I use it, as I don’t want to lose it. That's my advice for a lot of your local businesses, in the current climate. Use your LBS, real-ale pub, local shop instead of the supermarket, because you will actually really miss it, if/when its gone.

It’s got a great website showing all the great stuff they do, services they provide and of course telephone number, contact form and an email address too. No webchat, but (well) do we need it. A contact page and form, is of course a default that any web designers these days would provide. Although as my LBS demonstrates, just because there is a contact form and an email address, that does not mean that anyone will receive a timely response from that channel, or in fact there will be a response at all!

When I ask my LBS about the contact form, the guys brush that off as 'well we have been busy, so probably haven't been checking it'. Clearly it would be better to not even have a contact form or email address, as it just gives false hope that this is a way that anyone can interact with the shop. Why not just have a note on the contact page to tell customers (& prospective customers), phone us in normal working hours (Mon-Fri 09:30-17:00) perhaps. I am very forgiving of my LBS, as they are quality. I have understood phoning them is how I get the best out of them.

I see this with social housing organisations I work with too, often offering false hope via website, portals or social media accounts. One example I saw this, a landlord had a 24 hour service centre. If a tenant/leaseholder phoned in at any time, they could log a repair or initiate & sometimes complete some other enquiry. Alternatively, a form on the website looked like it was automated, but actually wasn’t and often took four days to be fully looked at. Here, it would have been better to just take that form down, just give residents the 24hour contact number.

Social Housing Social media, such as Twitter can also give false hope, if the account is not monitored, or maybe is just really an outward comms account. I encounter this a lot as I get quite a few enquiries each month from Twitter based tenants, often critical of their landlords ignoring them. Often here too, its false hope that fosters this dissatisfaction. If a social media account will not be replied to 24/7, tell everyone clearly about that and what alternative channel to use. Where landlords have contact forms etc, set some expectations how long it will take to get a response, or again alternative channels to use.

If we stop giving our customers false hope, they will be more inclined to pick the right channel for the right issue and based on their priority or degree of concern. Knowing how fast it will be reacted too and having confirmation that the request/interaction has been received can be very reassuring, via a supplied Works order, request or issue number.

Suggesting customers can follow up based on that number, can be useful too and clearly tie different parts of a related conversation together. There is nothing worse than customers repeating their full story every time, when we probably have half decent CRM, which should be capable of recording a full timeline.

Let’s see more 'true', rather than 'false' hope in our omnichannel.

Checkout my LBS here.

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Related Post: These days, why getting your web portal to curent standards, an external web partner can be essential?  

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Laura Marling - False Hope.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion,Firmstep, Gas Tag,G-Cloud,Goss Interactive,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex,Granicus,GOSS HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,IEG4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,Liberty,LowCode, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MRI Socialhousing,MRISocialhousing, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice,Netcall,Netcall Liberty,NEC Software Solutions OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

Care-Less, a coach & horses through GDPR

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I’m sure you, like me, remember those halcyon days when GDPR was just coming in, about just over three years ago. Formalisation of data and how its kept up to day, accessed and used, was something we really needed to set an appropriate data culture and how we protect our customers, tenants and leaseholders in social housing.

Data has been written about many times in this blog, its control and effective use, for sure, this is a tricky nut to crack. My three part bootstrap guide to it can be accessed here.

I see GDPR rightly mentioned these days in the contracts controlling work I do, plus in every project I am involved with. I welcome and embrace that. Used properly, it protects our customers and informs our decision making.

Having said that I still personally feel that too many organisations think they can buy my contact details from various sources, at 15p a time, enrol me in a marketing list or spam me in various ways. Admittedly, it’s not Dell, HP etc doing this to me, its all the generally smaller cowboys. I am sure you will be experiencing this too. Organisations having access to my data without my consent or opting in (which is the rule) to market to me, use or apply that data in other non-specified ways, was illegal in May 2018 and currently still is.

What’s that phrase? “Imagine my Surprise when…”.

Well, imagine my surprise when I discovered that our government is planning to lift my (and yours and everybody’s) medical data, for undisclosed purposes, unless I opt out. Seriously, WTAF. The Covid emergency is no excuse for this nonsense, any more than any random organisation secretly opting me in.

Our government has got form in this regard and attempted to do a similar personal data grab around 2013 in an aborted project known as ‘Care.Data’ https://en.wikipedia.org/wiki/Care.data . Details on this latest healthcare data grab can be read about here.

How long might it be for our health data to be cross-referenced to other common data sources and it potentially affects our credit ratings, health insurance premiums or other areas? Basically, if it can happen, be assured it probably will. If you don’t want that to happen to you and your family, this link will allow you to opt-out - https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ . clearly here, proper widespread communication to the 30 million families in the UK has not occurred.  

Clearly, in this situation maybe our UK government regard themselves ‘above the law’ and Covid19 an authorisation to do with your data, as it wishes for financial or other gain. Running roughshod over people, customers, tenants, leaseholders or others, regarding data is wrong.

Evidently by opting out of this scheme, we can protect ourselves and our families data. What is to be learned though? I would say the lesson is to always defer to GDPR regarding our customer data. If we would not agree to the same happening to our data, is it morally and legally right to subject customers to this use of data?

Lets face it, our own current government are not taking all reasonably steps to inform us about how our data may be used and our rights to control it. For goodness sake, lets not take that default view with our tenant and leaseholder data. Based on all the people I work with, who are trying hard to make a difference, we are way better than that. Just lets put it into practice, can we?

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Related Post: Why getting started to procure is more like starting a romantic relationship... 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Royal Blood – Careless.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion,Firmstep, Gas Tag,G-Cloud,Goss Interactive,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex,Granicus,GOSS HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi 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