tag:blogger.com,1999:blog-34774055460479836152024-03-14T23:35:47.620+00:00Tony Smith,that Housing IT Guy https://uk.linkedin.com/in/tonysmiththathousingitguy @HousingITguySome thoughts on IT and UK SocialHousing from a unique perspective of over 25+ years working with over 100 RSL's, Councils and social landlord groups in the UK, Ireland & Australia.
Also a healthy music knowledge music over the last 5 decades
Available for independent housing RSL implementation, procurement of HMS, Repairs, CRM, EDM, DLO, Financial, Scheduling systems, critical friend etc. In Scotland I work with the folks at Arneil Johnston
Check us out on Soundcloud /housingitguyTony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.comBlogger519125tag:blogger.com,1999:blog-3477405546047983615.post-67912381839776039202024-03-07T09:10:00.025+00:002024-03-09T01:12:49.165+00:00Burnt (out) by our projects<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcMJd8wrG1A0aFJ46BCGXlNINP4ve3wb349lCcUJWNqdg61cuBYwvOcE1GYgUdP3xt2YJ0VI2dafUXF43NG6zTqnp2QhBItqfF5YYMwxSF7q1S2Qq6NpDss5lxPobhxNe54ZbQBOCYvSIN2X_nYu1bHTOWyB6NEAZGzb6AbtS-EMp4-MrGAvR-P-T2Pqsm/s500/wwwHotpixOrgUK_12-01-02_0019.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="270" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcMJd8wrG1A0aFJ46BCGXlNINP4ve3wb349lCcUJWNqdg61cuBYwvOcE1GYgUdP3xt2YJ0VI2dafUXF43NG6zTqnp2QhBItqfF5YYMwxSF7q1S2Qq6NpDss5lxPobhxNe54ZbQBOCYvSIN2X_nYu1bHTOWyB6NEAZGzb6AbtS-EMp4-MrGAvR-P-T2Pqsm/w270-h270/wwwHotpixOrgUK_12-01-02_0019.JPG" width="270" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I had three chats this very week with clients about <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/09/late-software-implementation-projects-enough-time-more-time.html" target="_blank">implementation projects</a> and their resourcing. All three have asked <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/06/promises.html" target="_blank">suppliers</a> how they might resource <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/04/software-application-purchase-saved-by-zero.html" target="_blank">proposals</a> and also what other projects they have on-going. That is an important and essential question for sure, although one aspect that sometimes gets totally overlooked, is our own <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/12/strength-of-character-StrengthFinder-UKhousing.html" target="_blank">internal capabilities</a>.<br /><br />I’ve sometimes been involved with big <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/10/touched-by-handover-of-god.html" target="_blank">implementation projects</a> that have been delivered to very tight timescales, although all of those have been generously resourced by both clients and suppliers, in order to make it all work. Although suppliers (sometimes quite rightly) pick up the <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/09/late-in-day.html" target="_blank">blame for failure</a> and delay, a good 40% of projects that fail badly are let down by poor internal client resourcing or <a href="http://tonysmiththathousingitguy.blogspot.com/2012/11/whats-my-name.html" target="_blank">communication</a>. <br /><br />Clear problems are created by not having enough resource or not the right mix. Suppliers at their <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/10/touched-by-handover-of-god.html" target="_blank">‘pitching’ stage</a> if asked can indicate how many FTE’s might be needed and from which teams and with the right subject matter experience. Having said that, not many contracting bodies always bother to ask. <a href="http://tonysmiththathousingitguy.blogspot.com/2021/09/Reference-Sites-ask-a-friend-ukHousing-SocialHousing-better-procurements.html" target="_blank">Reference sites</a> can also share their stories, from which much can be learned. ICT staff should be expected in most instances to not be contributing too much, if individual teams will be expected to take <a href="http://tonysmiththathousingitguy.blogspot.com/2014/12/owner.html" target="_blank">good ownership</a> of their own solutions and processes.<br /><br />I feel that we need the best quality project staff we can afford to free from the BAU, although I understand the challenges. Particularly in smaller organisations this can be problematic. <a href="https://tonysmiththathousingitguy.blogspot.com/2020/02/letting-go-of-surplus-staff-after-ict-implemented-in-socialhousing.html" target="_blank">Back-filling</a> experienced and valuable staff is a serious issue and I normally suggest getting more junior staff to act up, then potentially back filling them which should be easier.<br /><br />Having additional overtime available is useful, but must not be relied on as a crutch. Also, the possibility of deferring / banking leave and TOIL is useful, particularly beyond the current holiday year if needed.<br /><br />With all these in place, it is still very common for most of the implementation work to come down to one or two key involved and extremely valuable staff. Sometimes many moons ago, I could have been one of those staff. Opportunity for burnout to occur in these people is high. That can happen quite tragically <a href="http://tonysmiththathousingitguy.blogspot.com/2018/02/smooth-operator-smooth-socialhousing-project-golives.html" target="_blank">for the project</a> as they inevitably are a single point of failure.<br /><br />Looking out for the signs, getting into <a href="http://tonysmiththathousingitguy.blogspot.com/2022/04/-get-back-to-the-office-stop-working-from-home-.html" target="_blank">the office</a> or <a href="http://tonysmiththathousingitguy.blogspot.com/2020/11/Nowhere-fast-for-UK-gigabit-broadband-working-from-home-digital-economy-Rural-Fibre-ukHousing-SocialHousing.html" target="_blank">logging in remotely</a> very early, picking extra work up late evenings or weekends etc, is essential. An open culture of being able to ask for help via managers or project sponsor is essential, as well as being realistic with highlight reports. It benefits no one long-term if there is too much good news. All projects have amber and red periods. If its all greens, <a href="http://tonysmiththathousingitguy.blogspot.com/2013/12/plan-a.html" target="_blank">the right questions are not being asked</a>.<br /><br />Look after your project staff and don’t be afraid to consider <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/08/icing-on-cake.html" target="_blank">change</a> control and project extension if needed. Arbitrary go-live targets with little relation to reality or just tick-box completions without delivering the change or <a href="https://tonysmiththathousingitguy.blogspot.com/2020/05/inside-looking-out-Social-Housing-Channel-Shift-KPI-CRM-analysis-transformation.html" target="_blank">transformations promised</a>, do little for staff, ICT or overall process improvements. <br /><br />As a <a href="http://tonysmiththathousingitguy.blogspot.com/2020/12/-save-me-value-for-money-consultancy-ukHousing-SocialHousing-Adding-value.html" target="_blank">Critical Friend</a>, either during procurement or afterwards, I do my best to <a href="http://tonysmiththathousingitguy.blogspot.com/2018/02/are-critical-friends-electric-SocialHousing-CriticalFriend-UKhousing.html" target="_blank">help clients prepare</a> for the above and support everyone when issues occur. If we can do it better together, I think we should!<br /></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting are here to help with your complex projects, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a coffee & a few Hobnobs </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="https://tonysmiththathousingitguy.blogspot.com/2014/07/communication-breakdown.html" target="_blank">What can erode the quality of communication with our customers?</a></span></span></span></p><div style="text-align: center;">
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=EMrxjuhS8g8" rel="nofollow" target="_blank"><img align="left" alt="David Bryne - Burnt by the Sun" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />David Bryne - Burnt by the Sun</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,CxFeedback,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo,TS Acutance Consulting, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-69961149257176830022024-02-28T10:32:00.017+00:002024-03-14T23:35:12.604+00:00Life On The Telephone<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfIIpX-hRtzpohnbVrrmzQpKVXSuI9pyy0ag6YQ-55YUyov1cxZHLZULeO-C3OAJZJcrdDQgc9t2E7pt8bCDwTT-8SsPgaXtqjycFI25TZvt2BpUy1WNqgmBdvFVLV0FqBouHT_JmVbQxi8TTpyUbGnPAsc_idT8Z967YSWjk3jvA0rE9ar54YN8kKWA4a/s500/wwwHotpixOrgUK_12-01-02_0024.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="275" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfIIpX-hRtzpohnbVrrmzQpKVXSuI9pyy0ag6YQ-55YUyov1cxZHLZULeO-C3OAJZJcrdDQgc9t2E7pt8bCDwTT-8SsPgaXtqjycFI25TZvt2BpUy1WNqgmBdvFVLV0FqBouHT_JmVbQxi8TTpyUbGnPAsc_idT8Z967YSWjk3jvA0rE9ar54YN8kKWA4a/w275-h275/wwwHotpixOrgUK_12-01-02_0024.JPG" width="275" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I had a few thoughts on the whole omni-channel thing this week. Most organisations in social housing and councils that I work with, are trying (or struggling) hard in some cases to crack digital shift. That’s only sensible in a world where we are ever more digitally served and connected.<br /><br />Tech is getting better particularly when it supports telephony. We have all had the cinema booking experience trying to get into the film at Stockport, with the confirmation back, “Did you say ‘Stratford’ ?”. We do battle with it don’t we?<br /><br />I do believe we must not throw the baby out with the bathwater however, and ‘tackling omnichannel’ not be a mere tick box. There will always be folk who for all kinds of reasons want to pick up a phone & chat, or walk into an office to see someone who manages their home, patch or area in person. Indeed, today I was in two supermarkets today and in one used self-service tills and in another queued to choose a conventional checkout and had a short chat which brightened up both our afternoons. <br /><br />For a resident to do something in person they most likely will not have a local office anymore in their village/estate area and maybe will need to travel 25 or more mins on public transport, to make that happen. It might be more important to them and of course it might be better for all than days or weeks of email ping-pong. Certainly if we promote different channels, telephone, email, WhatsApp, Twitter/X, Facebook etc, at least check them on a regular basis. Outside office ours too, as we all have issues 24/7, just not only when your offices are staffed!<br /><br />Having omnichannel’s that are just a black hole and never answered are worse than not having one. Don’t advertise anything that’s hardly monitored.<br /><br />Its not just residents and customers either. We are all either provider or customer in real life transactions and experiences and I see that with suppliers and clients I work with. We all communicate differently and like system interfaces, means needs to be taloired with what works best with how the other party would like to interact. <br /><br />For example, one mutual supplier to a client I work with is very telephone orientated. My contact there who is extremely responsive most often asks to, “can we all jump on a call and talk it through”? The attitude is that primarily we change and improve culture, one conversation at a time. This works, although most likely what is discussed would also be exchanged in an email too, just to make sure everyone was on the same page. <br /><br />In contrast, another supplier contact this week replied to a weeks old SMS query message to a work number, with a “sorry, no one uses the phone anymore”. I dodged a bullet there, I could’ve have wasted more time and left a voicemail there 😉 <br /><br />It was just one of those moments where for a change I was in the position of some of those residents at the end of our solutions and technology. The tech however good will always be somewhat second-rate to a well trained human, who might be relied on to provide more of an experience, than a transaction. You might be familiar with the phrase “people buy from people” that is often used to describe the importance of building relationships in sales. In other words, people are more likely to do business with someone they know, like, and trust. <br /><br />I think even in 2024 this still holds water. Not losing the human touch, improves our relationships with customers, and the best tech supports that, rather than totally replaces it.<br /></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you untangle your interfaces, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a brew & a chocolate ginger </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="https://tonysmiththathousingitguy.blogspot.com/2014/07/communication-breakdown.html" target="_blank">What can erode the quality of communication with our customers?</a></span></span></span></p><div style="text-align: center;">
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=jl4LsgOJrmg" rel="nofollow" target="_blank"><img align="left" alt="Flag Of Convenience - Life On The Telephone" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Flag Of Convenience - Life On The Telephone</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,CxFeedback,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo,TS Acutance Consulting, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-64968172518325486652024-02-13T20:21:00.008+00:002024-02-29T20:35:30.637+00:00Jet Set Junta<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwm7DPlCXT3ZXvnTxcX1OqQANJJdthB57-04U6tOLZfgd6TwkzToKqh1_VAfW_FOTXCc-oZgaRHDHJVggEfsKGoAHdcLvT9wC5KwimfXHzDY9EdX_1BsAUQdhOFsgWlPa0z2k3sw5ib9Ea_okZGuv4VHZ9UAg0xERJo4q0WiDnwkDLEESGjtP2XpUdyvPo/s500/wwwHotpixOrgUK_12-01-02_0008.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="276" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwm7DPlCXT3ZXvnTxcX1OqQANJJdthB57-04U6tOLZfgd6TwkzToKqh1_VAfW_FOTXCc-oZgaRHDHJVggEfsKGoAHdcLvT9wC5KwimfXHzDY9EdX_1BsAUQdhOFsgWlPa0z2k3sw5ib9Ea_okZGuv4VHZ9UAg0xERJo4q0WiDnwkDLEESGjtP2XpUdyvPo/w276-h276/wwwHotpixOrgUK_12-01-02_0008.JPG" width="276" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>It's been a little while since I have properly emersed myself in components, Asset Management and stock condition surveys, although I have been involved with many projects over a couple of decades. </p><p>Obtaining decent component information is a challenge, while an even bigger one is keeping it up to date afterwards. Its not easy but rewarding from the viewpoint of being able to make insightful budget and planning decisions, going 2, 5 or up to 30 years ahead. <br /><br />Unless you are managing less than a few (3) hundred homes, an Excel spreadsheet will not cut it. There’s many a module out there of decent quality and some good standalones too. Anyone who has been out into the market to choose one will also know that each has its blind-spots. One I saw a demo of recently (obviously I wont name the guilty party), was only capable of reporting past expenditure, rather than planning potential future budgets based on providing (English) Decent Homes, SHQS or the Welsh Housing Quality Standard (WHQS). Clearly a software supplier with no socialhousing solution, they then asked “why a landlord wouldn’t just do the replacements?”. <br /><br />It seemed inconceivable that there would not always be budget to just do the work, quite the reverse of what generally needs to be worked with. Decent graphical modelling tools are a boon to productivity in a planning process like this, rather than manually moving assets around a Life Cycle Costing report piecemeal.<br /><br />The quality of surveyors vary and also their understanding of socialhousing. Often this can be corrected by issuing surveyors with the actual data we want them to collect, before they start a traditional 20% survey. Surprisingly this is rarely the case. The most extreme example I ever saw was a socialhousing asset condition survey completed by an outfit who previously specialised in surveying North Sea oil rigs. I kid you not. We could see how many hanging baskets our units had, but not the state or existence of kitchens or bathrooms.<br /><br />Often too, surveyors get hung up on life of components and a predetermined idea of condition coding. If we were surveying passenger aircraft, there are certainly many parts for sure, that will need to be serviced after every 5,000 logged flying hours. Unlike an Airbus A320, after 30 years kitchens and bathrooms just don’t drop out of the skies desperately requiring replacement. Clearly in student accommodation or bigger households, these might not last 30 years. Where an elderly resident on the other hand have some from the 1960s that they have looked after and actively refuse upgrades. These would now be getting on for 50 years old.<br /><br />Surveyors love the idea of doing a survey this year to determine a remaining life and counting it down annually, towards a ‘poor’ or ‘failed’. One popular surveyor used to charge to take data away each year for ‘aging’. While we could at this point make parallels with fine wine, I would make it with real ale. Our asset data like proper beer which is a living breathing thing and is better when nurtured and carefully looked after.<br /><br />At the end of the day, socialhousing condition of components can only be based on a sampled view at a point in time. While predictions could be assumed, within decent home calculations, many criteria are defined based on components being old (i.e. exceeded expected life) and poor (i.e. usable condition), in order to define a failure. <br /><br />If we are unable to disconnect ‘Condition’ and age exceeding expected life, we will apparently have more failures than actually defined in the legislation. Our (incorrectly) budgets (incorrectly) may then need to be higher. In fact the biggest obstacle to being more accurate in planning budgets is ensuring all internal improvements are properly recorded. IE timely recording in your system of major void work and planned maintenance improvements. Relevant examples may be whole boiler, heating, kitchen, bathroom replacements, rather than minor upgrades. The former will also reset the clock for component accounting for these items. Another area there which often is spreadsheet or standalone application based. Probably one for a future blog since I have helped suppliers to design in this area as a critical friend too. <br /><br />For sure, keeping a tight asset component database is of benefit to landlords and residents, opening the door to providing better informed service. Newer boilers, lifts and other M&E equipment where selected, often now have IOT capabilities. Yet another aspect where the asset management solution can earn its keep in flagging up issues before residents realise them, or protecting the asset from much more expensive damage.<br /><br />Investment in targeted surveys, good data management for assets and some more blue sky thinking, will all bring together potential for better decision making and improving efficiency. <br /></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting love solving asset data issues, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a jammy dodger & a coffee </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2016/01/pipeline.html" target="_blank">The case for closer systems between #ukhousing development & assets..</a></span></span></span></p><div style="text-align: center;">
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=4ouBnu9AQcU" rel="nofollow" target="_blank"><img align="left" alt="The Monochrome Set - Jet Set Junta" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Monochrome Set - Jet Set Junta</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo,TS Acutance Consulting, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-26294651578142424142024-01-27T11:52:00.040+00:002024-02-22T22:56:54.324+00:00Seconds Too Late<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj17iRmSTQxLfJQGbwLV8BxH8rOdk1xMXSWt76FxBpmkHDlDkviS2GK98bo-OZoMZvcm1TUlZmtt4kGcPv340MjlTUAcb0c4oL4q_h_-si4O-uUhmaaB1aXch2njX3-9a6SFvAILV0f6DKIxBGlWr2M8fk6gqoLx464pvk4FnotbcwbVseY0b0qJA_uD60q/s500/wwwHotpixOrgUK_12-01-02_0037.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="260" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj17iRmSTQxLfJQGbwLV8BxH8rOdk1xMXSWt76FxBpmkHDlDkviS2GK98bo-OZoMZvcm1TUlZmtt4kGcPv340MjlTUAcb0c4oL4q_h_-si4O-uUhmaaB1aXch2njX3-9a6SFvAILV0f6DKIxBGlWr2M8fk6gqoLx464pvk4FnotbcwbVseY0b0qJA_uD60q/w260-h260/wwwHotpixOrgUK_12-01-02_0037.JPG" width="260" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p><br />Back at the start of this century, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/in-rut.html" target="_blank">interfaces</a> were always a continual bugbear. I’ve written many times about <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/10/rhp-dolphins-were-monkeys.html" target="_blank">integration issues</a> and suppliers. Closed solutions are not helpful, although ones way too open can bring a different type of hazard, such as increased <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/Cyber-attack-Insekt-insect-DOS-Phishing-SocialHousing-UKhousing.html" target="_blank">cyber-attack risk</a>.<br /><br />These days I see more organisations trying to put more eggs in one basket, if that’s practical. That might mean trying to use more of a <a href="http://tonysmiththathousingitguy.blogspot.com/2014/05/london.html" target="_blank">traditional HMS’s</a> (already integrated) modules or keeping everything within the umbrella of a <a href="http://tonysmiththathousingitguy.blogspot.com/2012/02/call-on-me.html" target="_blank">CRM/product</a> stack, such as <a href="http://tonysmiththathousingitguy.blogspot.com/2020/09/Microsoft-Dynamics365-Dynamics-CRM-365-platform-SocialHousing-UKHousing-D365ForHousing-QuickStart-JumpStart-Quick-Start-Jump-Start.html" target="_blank">MS D365</a> or F&O etc. This should reduce issues and allow a more joined up approach. Its 2024, we shouldn’t be manually <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/12/seeing-double-data.html" target="_blank">re-keying information</a> or unduly feeding and watering interfaces on a hair-trigger each morning.<br /><br />Some interfaces cannot be avoided however, such as when using <a href="http://tonysmiththathousingitguy.blogspot.com/2019/02/right-next-door-FRAs-Grenfell-Tenant-Doormats-Video-Buzzers.html" target="_blank">partnering repairs contractors</a> etc. Some of the ways that these interfaces let us down is <a href="https://tonysmiththathousingitguy.blogspot.com/2020/04/data-all-over-road-selfservice-with-fragmented-data.html" target="_blank">through poor data</a>. Examples I see are <a href="http://tonysmiththathousingitguy.blogspot.com/2016/02/online-repairs-can-only-get-better.html" target="_blank">Repair Works Orders</a> completed before they were issued, invalid data-types presented, reasons for cancellation or lateness not supplied, where mandatory for the main system.<br /><br />Inevitably, some slight attention may be needed each morning, if hundreds of orders are being updated daily, with interfaced solutions, just down to the complex nature of repair scenarios. One scenario I have encountered before is where two server date/times are slightly out or not completely synchronised exactly with time on <a href="http://tonysmiththathousingitguy.blogspot.com/2021/05/-The-right-tech-outside-mobile-working-browser-cloud-HMS-solutions.html" target="_blank">mobile devices</a>. Thus a few seconds can make the difference between on-time and what looks like a completion in the future (or before something is issued).<br /><br />One recent interfacing issue I have come across with one <a href="https://tonysmiththathousingitguy.blogspot.com/2019/11/the-ballad-of-big-BigChange-JobWatch-DLO-InternalContractor-HOMES-Excel-London-2019.html" target="_blank">Contractor system</a> on an interface, is a problem with calculating if priority <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/01/one-chain.html" target="_blank">KPIs</a> have been achieved or not. ‘The Regulator’ defines a 24 hour or 7 day priority target as exactly that. If a resident logs a repair at 10:11 on Tuesday, anything completed until after 10:11 Wednesday is within target. Similar for a 7 day (urgent) or 28 day (routine) repair priority. <br /><br />Unfortunately this interface just works on providing a mandatory late reason if completion is after the next day. So, a contractor would have until 23:59 (& 59 secs) to be able to report a job being completed within target. The regulator would not agree however, nor does the HMS raising the client repair. The latter rejects anything properly late that does not have a (late) reason supplied, so as you can imagine, a lot of updates do not update smoothly. Imagine my surprise when I was told its been like this for a long time.<br /></p><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFiUZpPyLv3bLvEDJvbmbBkvqfMLAgr1K5V6tIv3opG6fCEIsUy4bMydxgLhCQcaieAcGnu4ySldAF4h2hPzvWqeROhMMyZtfPo9F_208fn_dulxap2wTLDqTfB_3Io_7fCxbw-UVD4RYpfwDYSF6vuRp-zgoJ-7aK_-tUTEUPIkU9GkzVrPEs2gk0vY5G/s721/boobies.jpg" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" data-original-height="584" data-original-width="721" height="161" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFiUZpPyLv3bLvEDJvbmbBkvqfMLAgr1K5V6tIv3opG6fCEIsUy4bMydxgLhCQcaieAcGnu4ySldAF4h2hPzvWqeROhMMyZtfPo9F_208fn_dulxap2wTLDqTfB_3Io_7fCxbw-UVD4RYpfwDYSF6vuRp-zgoJ-7aK_-tUTEUPIkU9GkzVrPEs2gk0vY5G/w199-h161/boobies.jpg" width="199" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: x-small;">A sad blast from the past</span></span><br /></td></tr></tbody></table>Now I remember even the very earliest calculators when I was at school could manage subtraction, as well as the novelty of making words too. Premature boys were big fans of these, you might recall. So you would expect the top level processors, servers and databases of today could easily manage this feat too & much more. The <a href="https://learn.microsoft.com/en-us/sql/t-sql/functions/datediff-transact-sql?view=sql-server-ver16" target="_blank">DateDiff() SQL Server function</a> would be my go-to thing to use in the failing calculation above, although you could always go old-skool longhand. <br /><br />Now this has been logged on a slow-moving helpdesk for a few weeks already and I have reigned in my sarcasm and not yet pointed anyone to search Google for DateDiff() – well I don’t want to be <a href="http://tonysmiththathousingitguy.blogspot.com/2012/10/technologic.html" target="_blank">outed as an IT Geek!</a> It will be funny if this comes back as a chargeable fix to just make software work properly. However, that will add fuel to the fire of the <a href="https://tonysmiththathousingitguy.blogspot.com/2017/08/do-it-yourself-Housing-Management-system-from-WrekinHousingTrust.html" target="_blank">DIY brigade</a> and the folk keen to use D365 to squeeze out the traditional (failing, entrenched?) suppliers. I can see them saying it now, “See Tony, these suppliers can’t be trusted !”. In this instance, I would probably be inclined to agree with them too!<br /><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you untangle your interfaces, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a macaroon & a mug of chai </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/-Socialhousing-UKhousing-scheduling-DRS-MoreIQ-FLS-Optimise-Cloud-HMS-Systems-integration-diaries-schedules.html" target="_blank">The world of DLO scheduling has changed, checkout some of the new options out there..</a></span></span></span></p><div style="text-align: center;">
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=RM5j7o3q3Dk" rel="nofollow" target="_blank"><img align="left" alt="Cabaret Voltaire – Seconds Too Late" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Cabaret Voltaire – Seconds Too Late</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo,TS Acutance Consulting, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-16977040891280124412024-01-10T15:14:00.005+00:002024-01-29T15:46:49.529+00:00Little Bob<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgH8HD55wnpOJDQHS0Ouyni1Ke89J3YvSKzgLA_NBnSXcZUd0dQexvxqhZcyHubj3of7NzbEEtn3osjw9aAZpiFZU9hKywFopWjBTK2C3VG2Tb3xpbsvpl5Aj8qfOXkPZM4YOZtiRdnWcdScFEwsubJ67Tqc-CGr8lCpWw1EHy2ZKLMl9zkW6AN2rNQsaZ6/s500/wwwHotpixOrgUK_12-01-02_0029.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="282" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgH8HD55wnpOJDQHS0Ouyni1Ke89J3YvSKzgLA_NBnSXcZUd0dQexvxqhZcyHubj3of7NzbEEtn3osjw9aAZpiFZU9hKywFopWjBTK2C3VG2Tb3xpbsvpl5Aj8qfOXkPZM4YOZtiRdnWcdScFEwsubJ67Tqc-CGr8lCpWw1EHy2ZKLMl9zkW6AN2rNQsaZ6/w282-h282/wwwHotpixOrgUK_12-01-02_0029.JPG" width="282" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>Something brought a smile to my face recently, when looking at some old training guides. </p><p>It used that fantastic font you don’t see much these days: Comic Sans MS. </p><p>Clearly it could only be a font created by Microsoft. When used in situations for which it was not intended, has become the subject of criticism and mockery. While it is said to aid learning, that is only apparently for the under tens.<br /><br />I was reminded by that old joke,<i> “Comic Sans walks into a Wetherspoons and orders a drink. The barman tells him to get out he’s barred. Comic Sans asks what he has done wrong? Barman answers ‘Nothing, we just don’t like your type in here’</i> 😂<br /><br />It has been around since 1994 and was originally designed for ‘Microsoft Bob’ application. Not many folk may remember it as it was another MS flop, with only the character ‘Rover’ reincarnated as ‘Clippy’, in later Office programs occasionally popping up to help, whatever project you were involved with.<br /></p><p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwnyHBUqLjECxfk8kSsMpYyXdkUgOA5bxpJmncaXgcZrbhroGmAgZtYVtnK_V_9CyXRcbM-a84GNCgbR-A2xm68hY-6Ggb-n_EtpPWI3cqUWQWvTNhJpXqQPTokCbnvUcT_Z6UKeeVPCIBKIVteKIa0qJHPfWv7GCVenO-fC1wjHtNAb5eSSuAL60Qw_m9/s275/Clippy.jpeg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="183" data-original-width="275" height="183" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwnyHBUqLjECxfk8kSsMpYyXdkUgOA5bxpJmncaXgcZrbhroGmAgZtYVtnK_V_9CyXRcbM-a84GNCgbR-A2xm68hY-6Ggb-n_EtpPWI3cqUWQWvTNhJpXqQPTokCbnvUcT_Z6UKeeVPCIBKIVteKIa0qJHPfWv7GCVenO-fC1wjHtNAb5eSSuAL60Qw_m9/s1600/Clippy.jpeg" width="275" /></a></div><p>Released just as the Internet was beginning to become popular, Bob offered an email client with which a user could subscribe to a dial-up email account. For $5 a month you could send up to 15 emails. Each email was limited to 5,000 characters, and each additional email after the limit was reached was an additional 45 cents. Innocent times!<br /><br />Comic Sans Pro (an enhanced version that no one needed) was released April Fools day (when else) in 2011.<br /><br />Famously, as part of the United Kingdom's Brexit debate, the Conservative Party tweeted an image stating "MPs must come together and get Brexit done" using Comic Sans. A fitting font as there wasn’t one called ‘Sh**show-Sans’ !<br /><br />If you are thinking of using it on anything other than your child’s lemonade stand, please don’t bother, your SMT / EMT may not thank you. <br /></p><p></p><p></p><p></p><p></p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUwW3xpJHWPrrFsjwwAjO9UFeCUSm6R7ABDfpIP6Byf0y6SvxMv-f0LZFcod4lq2PjGIISdqZd5dvI24nxyjBhqiWHhR7sT5JF7qDndMFvQKdqKgTkEeH6zRCe5Um4-TDSIw0vHDVG1MAc9VGrXVA-I3GVJD__s-a-Tz2KZniR-dw_2dUFkE0CbJwLZGYC/s442/lemonade%20stand.png" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="442" data-original-width="420" height="185" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUwW3xpJHWPrrFsjwwAjO9UFeCUSm6R7ABDfpIP6Byf0y6SvxMv-f0LZFcod4lq2PjGIISdqZd5dvI24nxyjBhqiWHhR7sT5JF7qDndMFvQKdqKgTkEeH6zRCe5Um4-TDSIw0vHDVG1MAc9VGrXVA-I3GVJD__s-a-Tz2KZniR-dw_2dUFkE0CbJwLZGYC/w176-h185/lemonade%20stand.png" width="176" /></a></div><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you turbo-charge current solutions, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a few digestives & a cup of coffee </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/-Socialhousing-UKhousing-scheduling-DRS-MoreIQ-FLS-Optimise-Cloud-HMS-Systems-integration-diaries-schedules.html" target="_blank">The world of DLO scheduling has changed, checkout some of the new options out there..</a></span></span></span></p><div style="text-align: center;">
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=hgrgKs-CYhI" rel="nofollow" target="_blank"><img align="left" alt="Black Grape – Little Bob" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Black Grape – Little Bob</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p> </p><p> </p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-23440691606356815032023-12-23T09:38:00.062+00:002024-02-22T22:57:37.915+00:00 Drip, Drip, Drip…<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjpXju80ghnQUShOURdrywdGXt3nX6BSCEwcE4i_k0_eJT5VmfO_zljDe-uviCYKeI3DKA1S-Ab7DoM4noO8b64XmHodXOBQCBkv7ykMDV_LST8sUmEzwXt1i8-BWUI49DpR4gguBEeqzHFQJEyridgIvBdpRg7FCvvCRMSaw0YOurJBx8nmz8MTO-IHTWw/s500/wwwHotpixOrgUK_12-01-02_0002.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="268" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjpXju80ghnQUShOURdrywdGXt3nX6BSCEwcE4i_k0_eJT5VmfO_zljDe-uviCYKeI3DKA1S-Ab7DoM4noO8b64XmHodXOBQCBkv7ykMDV_LST8sUmEzwXt1i8-BWUI49DpR4gguBEeqzHFQJEyridgIvBdpRg7FCvvCRMSaw0YOurJBx8nmz8MTO-IHTWw/w268-h268/wwwHotpixOrgUK_12-01-02_0002.JPG" width="268" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>Damp and mould, should become the next strict incarnation of holding housing CEOs to account, like we do in the UK over violations of <a href="http://tonysmiththathousingitguy.blogspot.com/2016/02/More-efficient-gas-servicing-for-UKhousing.html" target="_blank">LGSRs</a>, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/president-gas.html" target="_blank">annual gas servicing</a> – Unlimited fines and prison sentences ?<br /><br />Based on the level of interaction I have from a lot of my <a href="https://twitter.com/HousingITguy" target="_blank">Twitter/X followers</a> who are residents & tenants, a lot of those would be fully behind that type of move. For sure there are quite a few repeat offenders out there that have made for <a href="https://tonysmiththathousingitguy.blogspot.com/2022/10/No-Complaints-Residents-tenants-in-Social-Housing-UK-complaining.html" target="_blank">great BBC & Channel4 investigations</a>. Looking in, it looks like quite a mess.<br /><br />Based on clients I have been working with over the last 18 months, looking out from within, a lot is being done to identify, manage, communicate and improve damp and mould issues. Residents I engage with often would cite their own <a href="https://tonysmiththathousingitguy.blogspot.com/2022/10/No-Complaints-Residents-tenants-in-Social-Housing-UK-complaining.html" target="_blank">landlords & RSLs/RPs</a> etc as seemingly doing very little when I mention this. Maybe I have a more optimistic glass half full view on this, as clients working with me are always looking to <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=improve+systems&max-results=20&by-date=false" target="_blank">improve their service and systems</a>, generally putting quality of solutions above raw cost to do things better. <br /><br />‘<a href="https://tonysmiththathousingitguy.blogspot.com/2020/11/Dirty-deeds-Done-dirt-cheap-procurement-value-for-money-UKhousing-SocialHousing.html" target="_blank">Buy cheap, buy twice</a>’ as is often said. Tackling damp and mould needs a focussed approach and I believe cannot be done on the cheap. However, done right it improves health and home conditions of residents and longer term protects landlord assets. Benefits for all then if done right!<br /><br />So what am I seeing ‘Done Right’ looking right then? Well I am currently working with a mixture of providers, some lucky enough to be developing too. Good modern construction can provide good benefits around water tightness as well as applying improvements in modern building M&E systems for efficient ventilation while retaining much of the heat that might be traditionally lost.<br /><br />This is a crucial point as the move from the 1980s to the 2000s, use of central heating, double glazing planned works etc with limited ventilation provision, has created some of the challenges residents in some historic building architypes face now, many of which were less of an issue originally. Also, in a transition to a warming planet our storms are getting wetter, heavier and windier. Thus meaning that more attention is needed on preventative maintenance of gutters, roofs and rainwater goods than we ever needed previously.<br /><br />So what do good systems and processes look like in a proactive landlord, with modern integrated housing solutions ?<br /><br />Well start with an <a href="http://tonysmiththathousingitguy.blogspot.com/2021/02/-Alone-Jealous-Stoned-D365-Dynamics365-Microsoft-Dynamics-CRM-Rent-Accounting-Modules.html" target="_blank">efficient CRM</a> or <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/07/modern-way-of-selfservice-customer-web-browsing.html" target="_blank">self-service</a> means of logging all <a href="http://tonysmiththathousingitguy.blogspot.com/2022/10/No-Complaints-Residents-tenants-in-Social-Housing-UK-complaining.html" target="_blank">resident interactions</a> about damp, mould, leaks etc. Any that become responsive repairs should start with a dedicated <a href="http://tonysmiththathousingitguy.blogspot.com/2014/08/love-in-void.html" target="_blank">void</a> inspection and checklist, including captured images. A dedicated <a href="http://tonysmiththathousingitguy.blogspot.com/2021/05/-The-right-tech-outside-mobile-working-browser-cloud-HMS-solutions.html" target="_blank">mobile form</a> to capture details directly and automatically tag/file against calls/property/repair WOs adds efficiency. If a new repair damp issue is logged, can we easily tell if this has occurred at the same home before, over the last 3, 6, 12, 18, 24 months? Any repeat issues would obviously warrant additional consideration (you might expect). <br /><br />An <a href="http://tonysmiththathousingitguy.blogspot.com/2013/01/step-inside-and-survey-this-house.html" target="_blank">asset management module</a> or third party solution that can correctly relate a residents home to its siblings or other properties in a block is exceptionally useful. IE if flat 14 logs a leak coming from above, have we data as to what number flats are actually above, or is the roof overhead? On what side of the building roof is the flat? Where warranted, this incident should also trigger a HHSRS failure until rectified. How easy it to record the need for cyclical gutter cleaning in your asset management solution and get some regular visits scheduled in? Better in your system than <a href="http://tonysmiththathousingitguy.blogspot.com/2021/01/-each-time-I-tell-people-Excel-is-not-a-database-for-housing-systems-I-see-surprise.html" target="_blank">rows on a spreadsheet</a> OBVs.<br /><br /><a href="https://tonysmiththathousingitguy.blogspot.com/2019/11/uhf-MidWales-Mid-Wales-HA-IOT-Internet-of-things-trial-in-SocialHousing.html" target="_blank">IOT (Internet Of Things) monitoring</a> using remote sensing data loggers, left in homes for a period of a few weeks to a few months if necessary, can be convenient and economic. These are capable of recording temperature, humidity and calculate the dew point, typically required for faster mould growth. There is also potential also to check to see if any of the data from a home is most likely due to fuel poverty etc. Adding <a href="https://www.ventilation-alnor.co.uk/index/support/alnor-knowledge-base/heat-recovery/single-room-heat-recovery-unit.html" target="_blank">single Room Heat Recovery units</a> (SRHRU’s) which have evolved to be quite small and low wattage, can be really useful in historic properties. Stale air is extracted while holding around 70% to 80% of the heat. Keeping humidity below about 60% is sufficient to restrict development of mould colonies.<br /><br />Good <a href="http://tonysmiththathousingitguy.blogspot.com/2013/02/what-waste.html" target="_blank">case management</a> (from the likes of a dedicated module, <a href="http://tonysmiththathousingitguy.blogspot.com/2020/09/Microsoft-Dynamics365-Dynamics-CRM-365-platform-SocialHousing-UKHousing-D365ForHousing-QuickStart-JumpStart-Quick-Start-Jump-Start.html" target="_blank">D365</a> or <a href="https://tonysmiththathousingitguy.blogspot.com/2020/01/rivers-and-streams-SalesForce-ERP-For-SocialHousing-Social-Housing-Riverside-Group-Housing-Association-GoTonySmith.html" target="_blank">Salesforce</a> <a href="http://tonysmiththathousingitguy.blogspot.com/2016/02/CRM-not-gonna-change.html" target="_blank">CRM</a> etc) is an essential means of setting up a complete template process. Functions available in other case management processes, such as disrepair, ASB, complaints/complements etc are right for use here. IE <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/09/even-workflow.html" target="_blank">automation</a> for communication, capturing details, meetings, interventions, logical and concise timeline, <a href="http://tonysmiththathousingitguy.blogspot.com/2018/08/im-not-satisfied-SocialHousing-Repair-statistics-ukhousing.html" target="_blank">outcome satisfaction surveys</a>, lessons learned etc.<br /><br />Increasingly I have worked with landlords trying hard to leverage the systems they have and also helping to better acquire additional functionality to improve or fill in the gaps. It all helps and is especially important through these winter months, when increased rainfall and cold conditions create additional stresses. <br /><br />I hope there are a few useful takeaways here. Anyone out there who needs any help, just call or email. Merry Christmas and a best wishes for an exciting New Year to all 🎅🎄<br /></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you turbo-charge current solutions, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a few digestives & a cup of coffee </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2019/02/right-next-door-FRAs-Grenfell-Tenant-Doormats-Video-Buzzers.html" target="_blank">Do you use partnering contractors? - Do you let them mark their own homework</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=ZC3lWlavNgk" rel="nofollow" target="_blank"><img align="left" alt="Chumbawamba – Drip, Drip, Drip" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Chumbawamba – Drip, Drip, Drip</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
TS Acutance Consulting, Tony Smith Acutance ConsultingACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0Rochdale, UK53.6097136 -2.156125.299479763821154 -37.31235 81.919947436178845 33.00015tag:blogger.com,1999:blog-3477405546047983615.post-49930837632465210142023-12-10T08:36:00.075+00:002023-12-25T00:57:21.080+00:00 (I Won’t) Pay Your Price<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHB_wiEx2sqJcllKOYCwD8RcsmM7DZQVmQqpTIstPWa0lgp_BHSlYJCfW-9JFD5SqZUOb23w31Ulyo5y44WYOYh-XrrYovQ3NNqjqkP8h60EM6Ta0DPPSjtfmjtVswggfBex3RYFIvfJC_HzyePF15FPxUwE3nplkuGbUUFHV4gTIOWJaeBYsCHb_ZjE_3/s500/wwwHotpixOrgUK_12-01-02_0009.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="278" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHB_wiEx2sqJcllKOYCwD8RcsmM7DZQVmQqpTIstPWa0lgp_BHSlYJCfW-9JFD5SqZUOb23w31Ulyo5y44WYOYh-XrrYovQ3NNqjqkP8h60EM6Ta0DPPSjtfmjtVswggfBex3RYFIvfJC_HzyePF15FPxUwE3nplkuGbUUFHV4gTIOWJaeBYsCHb_ZjE_3/w278-h278/wwwHotpixOrgUK_12-01-02_0009.JPG" width="278" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>The cost of living is high enough without <a href="https://tonysmiththathousingitguy.blogspot.com/2017/12/christmas-song-2017-Christmas2017-FoodBanks.html" target="_blank">Christmas coming along</a> and running a steamroller across our current accounts and maxing out our credit cards. </p><p>Things these days are not cheap and in some ways while some things have got cheaper (such as <a href="http://tonysmiththathousingitguy.blogspot.com/2012/04/brass-in-pocket.html" target="_blank">disk space</a> while we consume more and more data) and some much more expensive (like software we now often <a href="http://tonysmiththathousingitguy.blogspot.com/2012/07/computer-blues.html" target="_blank">license at full price</a> rent monthly or annually).<br /><br />I come across lots of missing functionality that is quite often an obstacle to <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/09/trouble-on-double-time.html" target="_blank">really good self-service</a>, making <a href="http://tonysmiththathousingitguy.blogspot.com/2014/04/staple-it-together.html" target="_blank">integrated solutions</a> work seamlessly or eliminating those <a href="http://tonysmiththathousingitguy.blogspot.com/2021/01/-each-time-I-tell-people-Excel-is-not-a-database-for-housing-systems-I-see-surprise.html" target="_blank">spreadsheet archipelagos</a>. On the latter, now at the end of 2023 I see more places like the Malay Archipelago than the Falkland Islands. As anyone who has worked with me or knows me, I work with a vast variety of <a href="https://twitter.com/search?q=%40housingitguy%20%23socialhousing%20landlord&src=typed_query&f=live" target="_blank">socialhousing landlords</a> and councils of all sizes and types. My smallest client was a charity that managed only 34 homes, largest over 150k properties. So we may be generally solving the same challenges, but we also have our unique features.<br /><br />My professional reaction is to question those gaps, as there are usually easy solutions in an infrastructure, <a href="http://tonysmiththathousingitguy.blogspot.com/2019/03/jet-airliner-extra-change-control-software-supplier-sharp-practice-socialhousing-projects.html" target="_blank">software</a> or <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/04/ask.html" target="_blank">application</a> sense. When you breakdown the reasons, for me it generally falls into the following reasons:<br /><br />1 – My clients are not aware of some of the <a href="http://tonysmiththathousingitguy.blogspot.com/2022/07/Warm-Leatherette-warming-up-suppliers-before-starting-procurement-OJEU-SocialHousing-UKHousing-Ireland.html" target="_blank">suitable solutions available</a><br /><br />2 – Some of that functionality was <a href="http://tonysmiththathousingitguy.blogspot.com/2021/08/De-scope-descoping-software-projects-socialhousing-application-solutions-poor-implementations.html" target="_blank">de-scoped during implementation</a><br /><br />3 – Some of that functionality was meant to follow in a <a href="http://tonysmiththathousingitguy.blogspot.com/2013/06/beautiful-future.html" target="_blank">future phase</a>, that never happened<br /><br />4 – There is <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" target="_blank">not currently a productised solution</a> to plug that gap<br /><br />5 – There is one or more solutions, but <a href="http://tonysmiththathousingitguy.blogspot.com/2020/12/-save-me-value-for-money-consultancy-ukHousing-SocialHousing-Adding-value.html" target="_blank">they all sounded too expensive</a><br /><br />While I see a lot of 1-3, not many of 4, however I see way too much of 5 (which is very interesting). <br /><br />Are <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=software+providers" target="_blank">software providers</a> or HMS makers too greedy? If I had £50 over the last decade, for every time I heard that, I would easily have over a grand by now. Is that a reasonable accusation ? It can feel from certain suppliers naming no names, the minimum you will be quoted can expected to be £10k. That’s whether you are asking for something <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=blue+sky&max-results=20&by-date=true" target="_blank">blue sky</a> or maybe really should be working properly already!<br /><br />Having been on ‘the dark side’ myself many years ago, its got to be said suppliers do need to turn a dollar, although there is perhaps reasonable and unreasonable profit being made, considering a lot of work takes place <a href="http://tonysmiththathousingitguy.blogspot.com/2018/12/Castleton-India-Software-development-UKhousingindian.html" target="_blank">much cheaply offshore</a> these days. However, most of the time its less of the suppliers profiteering and more perception of clients. Often exclaiming like those <a href="https://twitter.com/search?q=%40housingitguy%20Yorkshire&src=typed_query&f=live" target="_blank">folk in Yorkshire</a> do on their counties celebratory day, ‘<a href="https://tonysmiththathousingitguy.blogspot.com/2016/07/SAP-Ciber-Sanctuary-Housing-Management-RealEstate-System.html" target="_blank">Ow Much?</a>’. <br /><br />“Well it was expensive”, how expensive, “well £30k”<br /><br />Those conversations remind me of that saying, “They know the price of everything and the value of nothing”. The point of spending any money or <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=investment&max-results=20&by-date=true" target="_blank">making an investment</a> in business, is to realise greater value or <a href="http://tonysmiththathousingitguy.blogspot.com/2016/05/The-Minus-OnePercent-Rent-Cutter.html" target="_blank">efficiency</a>. When I work with <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=commercial+organisations&max-results=20&by-date=true" target="_blank">commercial organisations</a>, such as external contractors, that calculation is often done at the speed of light in someone’s head. In <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=social+housing+systems" target="_blank">social housing</a> or <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=councils&max-results=20&by-date=true" target="_blank">councils</a>, often a calculation is never done at all. A business case can just be an obstacle to be maneuvered, rather than a tool to help make a decision to see if a £30k investment is worthwhile.<br /><br />Sometimes it truly is a no-brainer. <br /><br />£30k not spent on a <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=finance+system" target="_blank">finance interface</a> to link <a href="https://tonysmiththathousingitguy.blogspot.com/2022/11/Processed-HMS-Resident-Housing-SocialHousing-UK-Ireland-Complaints-Ombudsman.html" target="_blank">repair invoices</a> with a purchase ledger for example, might mean we have to employ a full time equivalent person to double enter them. With pension, salary, employers NI, holidays and sickness payments etc, that might be more than a £30k cost annually. In addition, risks of mis-keying, mistakes, risk of susceptibility to fraud, <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=auditor&max-results=20&by-date=false" target="_blank">auditor concerns</a> also point to this being a more than sensible investment. <br /><br />We are now close to a new year coming and the opportunity of renewal and turning over a new leaf. Maybe dust off your rejected historic aborted improvements and try to see them through the prism of some hindsight and the un-totalled costs of not following through. You never know, even your supplier might just have a short January Sale on soon. Here’s hoping!<br /></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you turbo-charge current solutions, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a few gingers & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2020/12/-save-me-value-for-money-consultancy-ukHousing-SocialHousing-Adding-value.html" target="_blank">Consultants - Can they save you more than they cost you?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=kpS22Vssmjg" rel="nofollow" target="_blank"><img align="left" alt="Motörhead – (I Won’t) Pay Your Price" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Motörhead – (I Won’t) Pay Your Price</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-30864554095428833192023-11-27T18:06:00.037+00:002023-12-01T00:47:22.780+00:00Chapter 2<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgH0S0SZqg-c_J5VAFX7axVC7SFeu3QDHTDlqloNAqyiO_r9ETRqY54CPDF2PPYGkPU6JqcODBWg1_KMkoa_XSFKPW6wxroopA5GXof55dzLyhC_NOX6ay0gTPnjL8p3QVYrYDCbZqYBQfKxDuDsS7ylndAUWIkWVqIC7k-YYDyCMBZl3N8018bdNpcZW1j/s500/wwwHotpixOrgUK_12-01-02_0025.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="289" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgH0S0SZqg-c_J5VAFX7axVC7SFeu3QDHTDlqloNAqyiO_r9ETRqY54CPDF2PPYGkPU6JqcODBWg1_KMkoa_XSFKPW6wxroopA5GXof55dzLyhC_NOX6ay0gTPnjL8p3QVYrYDCbZqYBQfKxDuDsS7ylndAUWIkWVqIC7k-YYDyCMBZl3N8018bdNpcZW1j/w289-h289/wwwHotpixOrgUK_12-01-02_0025.JPG" width="289" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>Did you spot the latest chapter last week, in a <a href="https://tonysmiththathousingitguy.blogspot.com/2021/09/Reference-Sites-ask-a-friend-ukHousing-SocialHousing-better-procurements.html" target="_blank">major supplier</a> to the <a href="https://twitter.com/search?q=%23socialhousing%20%40housingitguy&src=typed_query&f=live" target="_blank">socialhousing</a> and local authority sector? <br /><br />‘Chapter’ was the word used in a press release sent to the financial markets press, to herald Civica’s new <a href="https://www.blackstone.com/" target="_blank">US based owner Blackstone</a> (the world's largest alternative investment asset manager), picking it up for $2.5billion. You might recall that <a href="https://www.partnersgroup.com/en/" target="_blank">Partners Group</a> (global private markets investment manager), <a href="https://tonysmiththathousingitguy.blogspot.com/2017/05/hard-cash-Civica-Up-For-sale-again.html" target="_blank">picked it up in July 2017</a> for £1.06 billion, so has seen a healthy return there.<br /><br />No doubt Blackstone will be looking to sweat their investment from the get-go, to start seeing some returns at that level of price paid.<br /><br />When I mentioned this week to a client of mine (that also has one of the classic housing systems), that <a href="https://tonysmiththathousingitguy.blogspot.com/2014/01/becoming-cx.html" target="_blank">Civica has changed hands</a> yet again, they were disappointed that it <a href="https://tonysmiththathousingitguy.blogspot.com/2020/03/apple-tree-Orchard-Software-Bought-Aquired-by-MRI-Real-Estate-Software-SocialHousing-UKHousing.html" target="_blank">wasn’t MRI</a> that had gobbled them up. Maybe a bid could be put in for some of the legacy <a href="https://twitter.com/search?q=housing%20systems%20%40housingitguy&src=typed_query&f=live" target="_blank">housing systems</a> still in use, a potential shot in the arm for the remaining <a href="http://tonysmiththathousingitguy.blogspot.com/2012/07/good-technology.html" target="_blank">Saffron, Contact Manager & UH</a> crowd. Stranger things have happened!<br /><br /><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review your current solutions, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a Jammy Dodger & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="https://tonysmiththathousingitguy.blogspot.com/search?q=suppliers" target="_blank">Suppliers - what are they good for?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=48GpkHeUelY" rel="nofollow" target="_blank"><img align="left" alt="The Joy Formidable - Chapter 2" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Joy Formidable - Chapter 2</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p> </p><p> </p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0Putney, London, UK51.4596431 -0.214125723.149409263821155 -35.3703757 79.769876936178846 34.9421243tag:blogger.com,1999:blog-3477405546047983615.post-16602626949868058322023-11-15T17:59:00.010+00:002023-12-01T00:44:12.567+00:00Finishers <div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_uj_fWMTe7HlCnTIwLhnVQzQIXPP1MibJAUWNcDUNqShEfYvmHE9IyligyzYH0JUbdVaPuFozzZ4Ev4wKLW5ijjyeNe9t37Ex13f47kbyBo8H5p3CZHE1Xmg7quPlpOARw6vfFoDN-seXm9-q0oxG3aFiOuIYnMbmEZxUvdsU53xCA552VzUUoIXoTaMv/s500/wwwHotpixOrgUK_12-01-02_0019.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="270" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_uj_fWMTe7HlCnTIwLhnVQzQIXPP1MibJAUWNcDUNqShEfYvmHE9IyligyzYH0JUbdVaPuFozzZ4Ev4wKLW5ijjyeNe9t37Ex13f47kbyBo8H5p3CZHE1Xmg7quPlpOARw6vfFoDN-seXm9-q0oxG3aFiOuIYnMbmEZxUvdsU53xCA552VzUUoIXoTaMv/w270-h270/wwwHotpixOrgUK_12-01-02_0019.JPG" width="270" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>Do you find starting stuff exciting?<br /><br />You know, new relationships, maybe a new role or (dream) job, <a href="http://tonysmiththathousingitguy.blogspot.com/2022/07/Warm-Leatherette-warming-up-suppliers-before-starting-procurement-OJEU-SocialHousing-UKHousing-Ireland.html" target="_blank">procuring</a> or <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/08/fireside-favourites.html" target="_blank">buying something new</a>.<br /><br />We have all been there I guess. Getting off to an exciting start but then realising there is much to be done, new cultures to understand or much hard legwork to put in. Long hours with often barely a glimmer of light at the end of the tunnel. (Then it could be an on-coming express train, rather than the sunrise!).<br /><br />In a couple of work chats this last week, I have recently discussed this phenomena in relation to <a href="https://tonysmiththathousingitguy.blogspot.com/2019/12/when-levee-breaks-Doncaster-Flooding-Climate-change-risks-for-socialHousing-projects-2019.html" target="_blank">ICT software and projects</a>. There is tremendous excitement in procuring new solutions, it’s often a <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/02/demo-room-dummies.html" target="_blank">drawn out process</a> taking somewhere (if done properly) between 3 and over 12 months). If organisations are not familiar with it, just getting to the selection can feel like the whole <a href="http://tonysmiththathousingitguy.blogspot.com/2013/07/the-race.html" target="_blank">project team</a> has just <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/12/tales-of-endurance.html" target="_blank">ran a marathon</a>.<br /><br />The final ‘money-shot’ of that can be the final signing of the contracts. If your preferred bidders publicity team is on the ball, they will record that for posterity with the traditional ‘signing shot’ with a fountain pen the size of one of those Italian restaurant pepper mills, the size of a chair leg. The reason for asking for that photo early is that it might be many months or <a href="http://tonysmiththathousingitguy.blogspot.com/2022/10/-Trapped-in-go-live-software-systems-SocialHousing-UKHousing-projects.html" target="_blank">years before go-live</a>. So better to hype up the excitement early.<br /><br />We have no end of ‘starters’ in organisations, but intriguingly far less ‘finishers’. Its just not exciting to many folk. Indeed, a CV looks way better with three <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/07/SAP-Ciber-Sanctuary-Housing-Management-RealEstate-System.html" target="_blank">procurements of SAP</a> over 6 years, at different companies, than just one successful SAP/ABAP project over that time. “Why did you stay there six years”, might be the interview question for the latter, while for the former, “ooooh, do you think you could help us procure SAP here”?<br /><br />The reality is that we need to nurture and recruit far more finishers, to safeguard against more of our projects becoming ‘<a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/10/who-do-you-think-you-are.html" target="_blank">Ghost Projects</a>’ and sometimes <a href="https://tonysmiththathousingitguy.blogspot.com/2018/05/what-problem-is-ukhousing-projects-solving.html" target="_blank">money pits</a>. Both the contacts and myself agreed we regarded ourselves as proven ‘finishers’ and all had identified some in previous projects. Some in the most unlikely of places. Seek them out, nurture & cherish them. They will be the saving of your projects.<br /><br /><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you manage to finish, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a Hobnob & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2018/02/smooth-operator-smooth-socialhousing-project-golives.html" target="_blank">Getting Go-Live right - tricky or not?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=HvUS0zDTowc" rel="nofollow" target="_blank"><img align="left" alt="The Smiths - I started something I couldn't finish" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Smiths - I started something I couldn't finish</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-8720537800764979762023-10-26T18:40:00.006+01:002023-10-31T18:47:59.615+00:00Silent Community<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiPkBAMAO5XvmLrABKDyfP3lr1PhBKUipVWebEHzvg6Y0sLdnfuz-zuQk-s2ivS4V9M5rkvMlPSjQaQuMgyIENjeMLPPhoWaMmcNS80IuXwJ1M8IRgerMVrYFqNYRXSStVQZuQ1ctlQQX-9bhWGu4Rba4Bn2qn7DCc2wueoMnbgLi0NHXfIG6Qir4cb3ij9/s500/wwwHotpixOrgUK_12-01-02_0032.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="297" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiPkBAMAO5XvmLrABKDyfP3lr1PhBKUipVWebEHzvg6Y0sLdnfuz-zuQk-s2ivS4V9M5rkvMlPSjQaQuMgyIENjeMLPPhoWaMmcNS80IuXwJ1M8IRgerMVrYFqNYRXSStVQZuQ1ctlQQX-9bhWGu4Rba4Bn2qn7DCc2wueoMnbgLi0NHXfIG6Qir4cb3ij9/w297-h297/wwwHotpixOrgUK_12-01-02_0032.JPG" width="297" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I read with interest from Linkedin and the CIH Group chat earlier this week, a post namechecking ‘<i>one of our recommendations for the #BetterSocialHousingReview is for providers to build a positive local community presence</i>’. A landlord had helpfully <a href="https://www.linkedin.com/posts/chartered-institute-of-housing_bettersocialhousingreview-activity-7124772131518705664-gf2h?utm_source=share&utm_medium=member_desktop" target="_blank">added a post</a> extolling the virtues of enough housing officers supporting 400+ homes each.<br /><br />As a contact of mine tongue in cheek added, “Back To The Future” <br /><br />With the growth of some landlords, for sure many are very out of touch with them. Often struggling to even log a reactive repair, report an estate issue or complaint and get anything done to address problems. <br /><br />When I grew up in Council Housing on the edge of Manchester’s overspill in the 70’s, each fortnight we had a visit from the Rent Collector (pretty much the ‘Rent Man’ in those days). They were the ultimate profilers. Knew who was in work, out of it, going into hospital or where family composition changed. With HB paid direct, 1990’s stock transfer and increase in size in landlords, less housing officers were responsible for larger and larger patches. <br /><br />In short its fair to say that many landlords have become detached from their communities, with in some cases too much focus on sweating assets. This is with a backdrop of better tech, mobile systems etc, that could actually make existing housing officers more efficient and widen out effective self-service opportunities for residents.<br /><br />Reconnecting with communities is a positive, although most of our tenants are just like us, pay for services and enjoy them in the manner they chose. Landlords do not need to intrude on residents or be paternal, but need to adequately resource the service being provided in the agreements made. If a Housing Officer can more easily be located (maybe during a walkabout or within a few minutes via phone call), that is a positive I believe. <br /><br />While we are at it, can we use the technology properly and equip them with it when out on the patch? That would certainly help with pushing up service, getting issues progressed and closed out, reducing hazards and issues in the home, or complaints that the sector wastes oh so much time dodging or dealing with! <br /><br /><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review your automation, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a Hobnob & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2011/12/mob.html" target="_blank">Are you getting the best from workflow?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=yLwNb0RgtBo" rel="nofollow" target="_blank"><img align="left" alt="Penetration – Silent Community" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Penetration – Silent Community</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center> <br />Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-67686812230991658462023-10-19T09:32:00.003+01:002023-10-29T00:03:52.510+01:0015 Minutes<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBSya0HijcMkjB9sbdF8SGFAT-qUCx_Qu0l3ZDF3JxLT0xE0OWC2juvOWtzu0u3jBCh_Egc6M2WRxn6fO3lEXIE24BJplSy38LhKmN2uppuvZlBfwixC4617Mn6jrnFvSAuFOW-YaFha4qHhciWbLzuzo8tBDHhDONrWnPUmZmd2R3d8nLZLXbQ_3ioPqS/s500/wwwHotpixOrgUK_12-01-02_0006.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBSya0HijcMkjB9sbdF8SGFAT-qUCx_Qu0l3ZDF3JxLT0xE0OWC2juvOWtzu0u3jBCh_Egc6M2WRxn6fO3lEXIE24BJplSy38LhKmN2uppuvZlBfwixC4617Mn6jrnFvSAuFOW-YaFha4qHhciWbLzuzo8tBDHhDONrWnPUmZmd2R3d8nLZLXbQ_3ioPqS/s320/wwwHotpixOrgUK_12-01-02_0006.JPG" width="320" /></a></div><p></p><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>From April 2024 in England its mandated by the new regulatory standards, for landlords to inspect their properties more often to confirm they meet statutory and decent standards. Assuming this is a minimum of three hours interaction annually, that’s pretty much 15 minutes each month.<br /><br />I spotted this highlighted by one of my contacts on <a href="https://www.linkedin.com/in/tonysmiththathousingitguy/" target="_blank">LinkedIn</a> , <a href="https://www.linkedin.com/in/ian-wright-199a8217/" target="_blank">Ian Wright</a> who doing the calculation worked that out at 0.034% of a year. Is that enough time for any landlord to understand the condition of the property, or more saliently if the property is meeting the needs of the tenant? <br /><br />Lets for the moment put aside the restrictions we have on budget and stock to be able to easily swap tenants into more suitable homes. I am sure readers agree that due to lack of socialhousing means that those opportunities are limited, to the distain of tenants with specific needs and others on<a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/09/autonomy.html" target="_blank"> lengthy waiting lists</a>.<br /><br />I have recent done some work to try to determine how much interaction a particular landlord had with its tenants. This involved looking at <a href="http://tonysmiththathousingitguy.blogspot.com/2013/02/what-waste.html" target="_blank">CRM</a>, Repairs, <a href="http://tonysmiththathousingitguy.blogspot.com/2022/10/No-Complaints-Residents-tenants-in-Social-Housing-UK-complaining.html" target="_blank">ASB, complaint</a>, arrears and other recorded interactions and using this data to interpret into a classic bell curve graph. <br /><br />The 5% either side of that bell curve represent different types of problem. To the left, tenants with little engagement may be <a href="http://tonysmiththathousingitguy.blogspot.com/2018/08/im-not-satisfied-SocialHousing-Repair-statistics-ukhousing.html" target="_blank">dissatisfied and not engaging</a> with us, or undertaking potential habits that might mean that their landlord is the last person they would like to see. Indeed, tenants who never contact us, are as much an issue to be investigated as ones we hear from multiple times each week.<br /><br />Its important too to respect <a href="http://tonysmiththathousingitguy.blogspot.com/2017/12/give-me-everything-ukhousing-secure-web-selfservice.html" target="_blank">tenant privacy</a>. As a tenant myself renting an ex-RTB housing association property from a private leaseholder at a particular time in my life, I remember being awoken by my landlord gaining access to do <a href="http://tonysmiththathousingitguy.blogspot.com/2022/11/Processed-HMS-Resident-Housing-SocialHousing-UK-Ireland-Complaints-Ombudsman.html" target="_blank">repairs</a> against my wishes and without prior notification. Respect is the watchword in my opinion.<br /><br />Clearly we are in an age too where<a href="http://tonysmiththathousingitguy.blogspot.com/2018/03/internet-things-that-make-you-go-hmmmmmm-Housing-Technology-IOT-Report-2018-Review.html" target="_blank"> IOT</a> and other tech is available to help landlords monitor damp and other issues more easily than ever before. Having wrote blogs about this being ‘just around the corner’ over several years, it seems to remain, ‘Just around the corner’. While a lot of this tech can potentially help residents, particularly with control of energy bills, hazards and other issues, it still looks to be at its ‘prototype’ stage (if at all). <br /><br />If we all embraced some more of the tech, integrating good human interactions too. Most housing association staff I encounter are extremely positive toward tenants and recognise we all share the same struggles. I grew up in 1970s Council Housing on a satellite Manchester estate and it gave me the foundation to thrive. I must say that my mother had the opportunity to exercise right to buy, but refused. Whether its tech, people or a mix, that’s essential support is still there, so future communities continue to thrive too and there is affordable (lower case a, adjective not noun) housing is available for all. <br /></p><p></p><p></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review your automation, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over Gingers & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2019/09/Marc-Elsberg-black-out-AI-IOT-bugs-backdoors-security-software-code.html" target="_blank">Are you getting the best from workflow?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=Dg6i3wOTz9g" rel="nofollow" target="_blank"><img align="left" alt="Kirsty McColl – Fifteen Minutes" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Kirsty McColl – Fifteen Minutes</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center> <p> <br /> </p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-30736988396023567842023-09-26T09:22:00.053+01:002023-09-30T23:11:31.253+01:00Letters Sent<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKtaMuo9iqXYj2_-Xm_GX-SIH_orPtUvDBzl7Hh-HgBW31v80wg394PY0TlF8NdrenzWdkl6W1Bd5viAarqsh9Ec6_Z9I-kZeI4WFpFBhNwLqPnOpWeGGKpUOiRRx35JtNUsC4WMqKnGXNKveXtc6PaaTGr3ok0ilWlBYpOSOcg6LFuQ-04ZVpUBv3Qhgk/s500/wwwHotpixOrgUK_12-01-02_0016.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="277" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKtaMuo9iqXYj2_-Xm_GX-SIH_orPtUvDBzl7Hh-HgBW31v80wg394PY0TlF8NdrenzWdkl6W1Bd5viAarqsh9Ec6_Z9I-kZeI4WFpFBhNwLqPnOpWeGGKpUOiRRx35JtNUsC4WMqKnGXNKveXtc6PaaTGr3ok0ilWlBYpOSOcg6LFuQ-04ZVpUBv3Qhgk/w277-h277/wwwHotpixOrgUK_12-01-02_0016.JPG" width="277" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>A truism about ICT systems is that we should try to configure them to do as much of the logical and mundane tasks, that they are really good at. Often that can involve (properly) <a href="http://tonysmiththathousingitguy.blogspot.com/2012/05/lets-work-together.html" target="_blank">configured workflow</a>.<br /><br />For example, checking nine or ten things every interaction we have with customers, so we serve them appropriately and tailor service best we can. One warning message can dissect the fact we need to know our customer is ‘hard of hearing and also generally visited in twos’. <br /><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcwKG1QKXZdP0DRb69lyJNXC7iAD_i-KQuRRZCdo2UwoB-WPGZIM0jQl0WzVotXEj-6UYGy6my0LVMNyrURtmliIWyTvA2hMOueO2q7NqBrsO-Rt38dO9EZ_lWTqISQt0Hku3juGBubhSjUe_0VfC44X3IAPx_3mv_jRY309Qd8ONr2q8lEj-7ztmdY9Cc/s388/Untitled-1.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="281" data-original-width="388" height="135" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcwKG1QKXZdP0DRb69lyJNXC7iAD_i-KQuRRZCdo2UwoB-WPGZIM0jQl0WzVotXEj-6UYGy6my0LVMNyrURtmliIWyTvA2hMOueO2q7NqBrsO-Rt38dO9EZ_lWTqISQt0Hku3juGBubhSjUe_0VfC44X3IAPx_3mv_jRY309Qd8ONr2q8lEj-7ztmdY9Cc/w186-h135/Untitled-1.jpg" width="186" /></a></div>Hopefully staff are generally better at the human empathy skills (we would hope) and would be better at spotting a stressed or ill customer and have skills ICT would not have to help them with those challenges.<br /><br />Clever and well thought through automation is useful and valuable. However, its easily disrupted or knocked out of kilter. <br /><br />New system or solution implemented with insufficient or limited testing?<br /><br />Perhaps upgrades are applied to software and not coherently tested?<br /><br />Possibly staff change and insufficient training is provided to enable new intakes to operate the system as needed to drive automation?<br /><br />Maybe we don’t report and manage volumes, so its challenging to notice if we have a problem at all?<br /><br />In other cases, managers assume ‘automation must be happening’ and either does not realise they are still responsible for managing the service and how it works, or monitoring it. Over the last ten years I have seen more and more confusion about who is managing what. Ownership is a lost art I guess. Grenfell was the ultimate recent example of how checks and balances never took place, management & oversight was absent and Seventy Two innocent residents paid with their lives.<br /><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpToYNxpR7XHt-D_DPl3WB8cQuc1J8ctVhhsnXBLMbDMlYOLFY3pAt6X5NfLpW4kQWemvHDB7W7sFy6uRiFYRmQ6kixPzk-8urr601VaVZr4vk5Wx6eeoAdvPbMWywNAN5l00kPq3A7fHfo4LxOt9Zr07edeo9zCO5DbNe9cHg2bFJvRZ0SVZ8fLMNtelR/s731/zNottingham%20town%20hall%20&%20skyline%20-%202D8NX4K.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="487" data-original-width="731" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpToYNxpR7XHt-D_DPl3WB8cQuc1J8ctVhhsnXBLMbDMlYOLFY3pAt6X5NfLpW4kQWemvHDB7W7sFy6uRiFYRmQ6kixPzk-8urr601VaVZr4vk5Wx6eeoAdvPbMWywNAN5l00kPq3A7fHfo4LxOt9Zr07edeo9zCO5DbNe9cHg2bFJvRZ0SVZ8fLMNtelR/s320/zNottingham%20town%20hall%20&%20skyline%20-%202D8NX4K.jpg" width="320" /></a></div>While ICT automation in Social Housing is unlikely to cause serious fatalities, however in medicine for patients awaiting cancer or other serious diagnosis, absence of communications can be very serious. You may have heard last week that Nottingham University Hospitals Trust failed to send 400,000 letters. Read more here - <a href="https://www.bbc.co.uk/news/health-66950204" target="_blank">https://www.bbc.co.uk/news/health-66950204</a> <br /><br />Apparently, it started in 2008 and reasons cited spookily were ‘Lack of responsibility’.<br /><br />While this is terrible, there are valuable lessons to learn from.<br />• Test all aspects of new systems and never accept anything at face value. That’s your responsibility, not your suppliers<br />• Monitor performance<br />• Spot-check outputs on a regular basis, to confirm automation works as designed<br />• Use incoming complaints as your service feedback loop. If we think 100% of communications are being automatically issued and complaints have increased by 325%, analyse where the original system failure is occurring <br /><br />In this post I have concentrated on automation that has gone wrong. However, with the many systems I encounter and regularly work with, often the problem is that available system automation is not in use. Some of this can be easily worked out, others may need a help desk call. With some suppliers it might (feel to always) be £10k of implementation consultancy, whatever you are asking!<br /><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQ_nq6VXtfVWlVWo7iy4fzA5DlvS2RRnjb1WNACLouxMBqdLzQmJgUS_e_mKjuxMWQ5Mcp8szObU8-Z2xfmKqwLcNvrmbbB_BMad3VxIcf5h_OOpMlIslSL3ojDFHOiNeoCYRhaSemsNYf656mFDC82TfKTWX_iFDoGCMvI8OUnbHq8HfeXlmPqZGpKbdd/s721/zThank%20You%20NHS%20and%20key%20workers%20-%202K141F9.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="481" data-original-width="721" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQ_nq6VXtfVWlVWo7iy4fzA5DlvS2RRnjb1WNACLouxMBqdLzQmJgUS_e_mKjuxMWQ5Mcp8szObU8-Z2xfmKqwLcNvrmbbB_BMad3VxIcf5h_OOpMlIslSL3ojDFHOiNeoCYRhaSemsNYf656mFDC82TfKTWX_iFDoGCMvI8OUnbHq8HfeXlmPqZGpKbdd/s320/zThank%20You%20NHS%20and%20key%20workers%20-%202K141F9.jpg" width="320" /></a></div><p>While expense might be involved, never lose sight of ROI. Maybe a £10k investment can be recouped in x months through staff savings. Or better still we don’t save staff at all, we just retrain them to add more value and have more fulfilling roles.<br /><br />Don’t forget if you are struggling with automation, just get in touch and ask!</p><p><br /></p><p><br /></p><p></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review your automation, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over Hobnobs & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank">Are you getting the best from workflow?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=Np1WxV1-INo" rel="nofollow" target="_blank"><img align="left" alt="Half Man Half Biscuit – Letters Sent" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Half Man Half Biscuit – Letters Sent</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p> <br /><br /></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0Nottingham, UK52.9540223 -1.154989224.643788463821153 -36.3112392 81.264256136178844 34.0012608tag:blogger.com,1999:blog-3477405546047983615.post-83364752777722334592023-09-05T18:52:00.043+01:002023-09-30T22:57:10.542+01:00Falling From The Sky <div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFD7YVTvGfD8__5eflj0gQfEUu5ZjdtMc4WkOVYQkThHAyLySrVEXiRWKg0xRFJqrssixg87I1buzRf_eQy2x0XTQsUiFcFrQ4vTrw22P7H2d7wmBBsUCypPIVTnObkTXM2uf24RlZuJDAFL3GWbIa1U0Y72_zGgSCKg8JWtmw3lHh9hAokZpRZgNUNghC/s500/wwwHotpixOrgUK_12-01-02_0012.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="294" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFD7YVTvGfD8__5eflj0gQfEUu5ZjdtMc4WkOVYQkThHAyLySrVEXiRWKg0xRFJqrssixg87I1buzRf_eQy2x0XTQsUiFcFrQ4vTrw22P7H2d7wmBBsUCypPIVTnObkTXM2uf24RlZuJDAFL3GWbIa1U0Y72_zGgSCKg8JWtmw3lHh9hAokZpRZgNUNghC/w294-h294/wwwHotpixOrgUK_12-01-02_0012.JPG" width="294" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>As a regular <a href="https://www.private-eye.co.uk/" target="_blank">Private Eye reader</a>, the recent revelation that in the UK we have a hundred or more schools blighted by failing RAAC (Reinforced autoclaved aerated concrete). It’s a lightweight material that was used mostly in flat roofing, but also in floors and walls, between the 1950s and 1990s. It is a cheaper alternative to standard concrete, is quicker to produce and easier to install. In hindsight it was a time when so many new and replacement buildings were required after a crippling world war and full implications and life cycle of this newish material.<br /><br />While the Romans apparently had concrete in their buildings, they didn’t have RACC, as far as archaeologists seem to agree. Romans also didn’t seem to require substantial ‘planned maintenance’, as evidence such as Hadrian’s Wall and the Rome Colosseum attests. <br /><br /><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/making-plans-for-nigel.html" target="_blank"><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJCl4o_UzUjM01ebVZtFkeQfQbAdD8FiPShVE_W3_MVhSUXJK1mVkBEtpttqs6GOvc5xLf2Z3FtFGF6FtShlj7da9zmAb5vyY0RT3XkoyukON0PTSxYpdWIulkp5W2DNIiIWHLNfRVVtYRPN7-nN3hCUw_hs9FFp3V9rTcCL0-xyg4Er83hHLkhfT_z55J/s721/zConcrete%20Tie%20bar%20checks,%20Durham%20-%202RWMENC.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" data-original-height="481" data-original-width="721" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJCl4o_UzUjM01ebVZtFkeQfQbAdD8FiPShVE_W3_MVhSUXJK1mVkBEtpttqs6GOvc5xLf2Z3FtFGF6FtShlj7da9zmAb5vyY0RT3XkoyukON0PTSxYpdWIulkp5W2DNIiIWHLNfRVVtYRPN7-nN3hCUw_hs9FFp3V9rTcCL0-xyg4Er83hHLkhfT_z55J/s320/zConcrete%20Tie%20bar%20checks,%20Durham%20-%202RWMENC.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: x-small;">1960s concrete corroding tie bar corrosion checks</span></span><br /></td></tr></tbody></table>Planned maintenance</a> is often neglected and in my 25+ years in Social Housing continues to reinforce the view that we often do it badly in the sector. In theory (and practice) if we get planned/capital spend targeted right, much can be saved in reactive repairs. While we have many software solutions to help with that, we still <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/11/Excel-labour-of-love.html" target="_blank">love our spreadsheets</a> and manual solutions don’t we?<br /><br />Many a time I have seen half a dozen staff in a room earnestly lamenting a £80 estimated <a href="http://tonysmiththathousingitguy.blogspot.com/2011/12/schedule-of-rates-what-are-they-good.html" target="_blank">SOR responsive repair</a> being varied to £350 and examining it in detail, while four blokes next door manage a £4.3m capital budget on spreadsheets no-one can understand. Honestly, we need to understand why the latter is the most <a href="https://tonysmiththathousingitguy.blogspot.com/2015/04/tube-snake-boogie.html" target="_blank">vulnerable budget for fraud</a>, not the former.<br /><br />So, what do the main solutions out there provide, from bigger all encompassing integrated solutions, to more third party interfaced, <a href="https://tonysmiththathousingitguy.blogspot.com/2016/01/new-sensation.html" target="_blank">brand new innovations</a> or standalone options?<br /><br />All provide the options of defining our required component structure, with options of applying lifecycles, costs, replacement options and other criteria as needed. One size definitely does not fit all, as all RSLs & RPs have special requirements, in addition to 85% of everything that is usually ‘vanilla’ in the sector. This could be as quirky as having some properties with thatched roofs (such as in Gloucestershire or the south west), or communal heating for example.<br /><br />Once a component structure has been defined, this needs to drive and inform condition surveys, to collect accurate information on what’s present, remaining life, condition and other specific valuable insights. Beware survey companies that resist or refuse to structure their survey offerings to what you need. Surveys are expensive and to extract maximum value fit Social Housing needs closely and be provided in a format easy to bring into the target system or module.<br /><br />Failure to get this stage right can be extremely time consuming later, costly and frustrating. I have been involved at the start of many clients <a href="https://tonysmiththathousingitguy.blogspot.com/2013/01/step-inside-and-survey-this-house.html" target="_blank">engaging survey companies</a> and this has been a valuable exercise for client team and surveyors. Most surveyors can be flexible, although keeping to a ‘vanilla’ format saves them money and time, so the argument can be that they have used this for council or HA x, so it should be ok for you. Probably verify with council or HA x what their actual experience was like. In one example I saw of a ‘vanilla’ survey, it could tell us how many hanging baskets the properties had, but not condition or existence of Kitchen, Bathroom or wiring.<br /><br />If you are paying for it, ensure you are getting good value and exactly what is useful to you. Many stock condition surveys come in spreadsheets, one row per asset (property or block etc), often with hundreds of columns. Remember, <a href="http://tonysmiththathousingitguy.blogspot.com/2021/01/-each-time-I-tell-people-Excel-is-not-a-database-for-housing-systems-I-see-surprise.html" target="_blank">Excel or Google spreadsheets are not databases</a>, don’t get confused they are!<br /><br />Once the data is in your <a href="https://tonysmiththathousingitguy.blogspot.com/2015/02/making-plans-for-nigel.html" target="_blank">system/module database</a> (a proper one OBVs, not a spreadsheet), we have the means to start to drive practical planned maintenance budgets and programmes. Clearly after initial Life Cycle Costings are produced, other work might be necessary or carried out to determine fit to available budgets and drive practical and effective programmes. </p><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMJImITQ8CjZEj2t_-yNd4EzlYtJg6UAhycpYnw4wYHuwV0XLZGOerCg17l1exOtjbfltyThZHUW1rBnA581GRseF0_Z7V0-a17D8WVyS3i71HYLwntKmVgLc1iOdv_-5Ekw0GG-HybjHUbVDYA-y4VbnZIRPmyBNV2QQM4m3KNsqrtRmk5eYDYwq_Oq3F/s721/zTrellick%20Tower%20Cheltenham%20Estate%20in%20Kensal%20Green,%20London%20-%20built%201972%20-%202M0KX96,.jpg" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" data-original-height="481" data-original-width="721" height="205" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMJImITQ8CjZEj2t_-yNd4EzlYtJg6UAhycpYnw4wYHuwV0XLZGOerCg17l1exOtjbfltyThZHUW1rBnA581GRseF0_Z7V0-a17D8WVyS3i71HYLwntKmVgLc1iOdv_-5Ekw0GG-HybjHUbVDYA-y4VbnZIRPmyBNV2QQM4m3KNsqrtRmk5eYDYwq_Oq3F/w308-h205/zTrellick%20Tower%20Cheltenham%20Estate%20in%20Kensal%20Green,%20London%20-%20built%201972%20-%202M0KX96,.jpg" width="308" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe; font-size: xx-small;">Trellick Tower Cheltenham Estate in Kensal Green, London - built 1972 </span></td></tr></tbody></table><p>In the case of suspected or actual RAAC, it appears to be not thought to be common in 1960s-80’s social housing, although possibly condition surveys should incorporate checks in specific build archetypes. If it is suspected in your stock, a component or attribute can easily be added, to allow convenient reporting, monitoring and addressing of issues. <br /><br />Spookily enough 17 or so years back I was involved in implementing an assets, planned maintenance and survey solution across the Isle Of Man education authority. Thankfully the BBC reported that the IOM government has stated that there is no indication that RAAC was used there - https://www.bbc.co.uk/news/world-europe-isle-of-man-66729079 <br /><br />Efficient and complete planned maintenance is crucial for safe buildings and keeping residents, children and others safe. We ignore it at our peril, prevention will save lives and be less costly than a later cure. <br /><br />If you think your organisation, whatever size you are (we work with organisations managing from 32 properties, right up to 150,000+ ) needs help, please reach out to us.<br /></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review Planned Maintenance system options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a macaroon & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/making-plans-for-nigel.html" target="_blank">How does your assets team manage Capital Works then?</a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank"> </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=oOU_gZ0DMz8" rel="nofollow" target="_blank"><img align="left" alt="Shed Seven – Falling From The Sky" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Shed Seven – Falling From The Sky</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-8514045100812885072023-08-27T09:10:00.050+01:002023-09-27T18:21:47.423+01:00Policeman Data Skank<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgS79pue6LqItgVL-Lov9mlUuSHgNSwUIvySslx6ObQTrbbI3CuVVh8Drhqq-zPJakSYIFom2wAgClRgBdn0Sta7bOJpKpwCvhWOAf1rznsXlQ2gA_o11sWXrVZZuK1mc4r44z7xhEG_NyzNUJJiHl3wLqg-qlDxFh2PfZO71O-BVrzKDJPuK8agNrUBh_3/s500/wwwHotpixOrgUK_12-01-02_0022.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="237" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgS79pue6LqItgVL-Lov9mlUuSHgNSwUIvySslx6ObQTrbbI3CuVVh8Drhqq-zPJakSYIFom2wAgClRgBdn0Sta7bOJpKpwCvhWOAf1rznsXlQ2gA_o11sWXrVZZuK1mc4r44z7xhEG_NyzNUJJiHl3wLqg-qlDxFh2PfZO71O-BVrzKDJPuK8agNrUBh_3/w237-h237/wwwHotpixOrgUK_12-01-02_0022.JPG" width="237" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p><br />I don’t know what crossed your mind a few weeks ago when you heard about the recent UK <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/07/big-neon-glitter.html" target="_blank">big data</a> breaches. On the Monday was a loss of millions of names from the UK Electoral Roll. 40 million voters in fact from hackers - Full article <a href="https://www.theguardian.com/technology/2023/aug/08/uk-electoral-commission-registers-targeted-by-hostile-hackers " target="_blank">here</a>. I suppose that does make a difference for our government to not be trying to be <a href="http://tonysmiththathousingitguy.blogspot.com/2021/06/-care-less-data-GDPR-UKhousing-SocialHousing-systems-security.html" target="_blank">selling it</a> this time!<br /><br />A few days later came the PSNI data breach, of every serving police officer in Northern Ireland. - Full article <a href="https://www.theguardian.com/uk-news/2023/aug/12/psni-data-breach-200-officers-and-staff-not-informed-about-theft-for-month " target="_blank">here</a>.<br /><br />The day after that came Norfolk and Suffolk police, fessing up over another data breach consisting of personal details of 1,230 victims, suspects and witnesses - Full article <a href="https://www.theguardian.com/uk-news/2023/aug/15/norfolk-and-suffolk-police-identify-data-breach" target="_blank">here</a> <br /><br />While the first one was apparently a successful <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/Cyber-attack-Insekt-insect-DOS-Phishing-SocialHousing-UKhousing.html" target="_blank">hack attempt</a>, (we are familiar with <a href="http://tonysmiththathousingitguy.blogspot.com/2022/09/Dark-Matter-Clarion-Cyber-data-loss-attack-SocialHousing-UK-Housing-Vulnerabilities.html" target="_blank">some of those in social housing</a>), the second two look more like spectacular own-goals, that would have needed Mary Earps England’s ‘Queen of Stops’ to try to effectively prevent. These were both cases where the police authorities apparently responded to freedom of information (FOI) requests, for summary data. IE number of cases, totals of police staff and roles etc. <br /><br />They say a little knowledge is dangerous and that would certainly be true if that data was extracted into <a href="http://tonysmiththathousingitguy.blogspot.com/2018/03/missing-pieces-Excel-SSRS-Social-Housing-UKhousing.html" target="_blank">Excel</a> perhaps (a tool <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/11/Excel-labour-of-love.html" target="_blank">we all love a little too much</a>), and a <a href="http://tonysmiththathousingitguy.blogspot.com/2014/02/you-got-vlookup.html" target="_blank">pivot table/formulas</a> created for creating the summary totals. To be compliant with a FOI request they could have easily supplied a short PDF of the totals page. To share way too much data we could provide the much bigger spreadsheet and inadvertently and criminally overshare.<br /><br />In the case of the PSNI data breach, it could not have been much worse a mistake. <br /><br />I have worked a lot over in Northern and Southern Ireland over the last 25 years. When I first traveled there, they had barely dismantled the British army checkpoints outside Belfast international airport. I have 100% always had positive and uplifting experiences with all sides of the communities I have worked with and received care and generosity throughout. Belfast and other places have improved immensely. Offices and property blocks have plate glass on the outside again and hen parties cycle around city centres on big beer/gin bikes. Its one of my favourite corners of these isles.<br /><br />One institution in society that still polarises there is the PSNI. Once called the RUC reflecting just one part of society, its new incarnation is still extremely suspicious to both communities, nearly 22 years on:</p><p></p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs2sE4SWTe_I6Z7kdkj_16iXSx0j4XbPKgtiBFeVRce9GMlEZGdVuUx2jRuUIRz0sj1_jPfGpCrm1iJD4vMoydvpstQJfpCu9BuU3zHnRnlMWTuNswzz5lbXIyUDrISnGCYcNdwNyj8KKqnPnNeq8KifmU898CE5eNpdA48bLQggnTLSSswJbgks7u1v5o/s661/zPSNI%20in%20pocket%20of%20SF,%20Ebrington%20-%20Derry%20-%202RGHXBY%20.jpg" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="661" data-original-width="567" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs2sE4SWTe_I6Z7kdkj_16iXSx0j4XbPKgtiBFeVRce9GMlEZGdVuUx2jRuUIRz0sj1_jPfGpCrm1iJD4vMoydvpstQJfpCu9BuU3zHnRnlMWTuNswzz5lbXIyUDrISnGCYcNdwNyj8KKqnPnNeq8KifmU898CE5eNpdA48bLQggnTLSSswJbgks7u1v5o/s320/zPSNI%20in%20pocket%20of%20SF,%20Ebrington%20-%20Derry%20-%202RGHXBY%20.jpg" width="274" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: x-small;">Loyalist community suspicion</span></span><br /></td></tr></tbody></table><br /><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjU0OiUDMzD_S_e0Wna_aOpHFJaps1hoChpSeLuPwsEs9kvoAUUHTeCC5YX3gjNVGAo6rukB7DX8jABRV-_bJutIOhjPHjHQmrJaYK5WkuVisJhuM3dNM9F3MLnPxpY-Kokz4VHiLG-mKBqmRDpHF2Z1LcqCiY-1ptidH-r61FoT0zieI4AXIS5frNdX6Jw/s671/zPSNI%20do%20not%20inform%20-%20%20HDPM5Y.jpg" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="671" data-original-width="469" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjU0OiUDMzD_S_e0Wna_aOpHFJaps1hoChpSeLuPwsEs9kvoAUUHTeCC5YX3gjNVGAo6rukB7DX8jABRV-_bJutIOhjPHjHQmrJaYK5WkuVisJhuM3dNM9F3MLnPxpY-Kokz4VHiLG-mKBqmRDpHF2Z1LcqCiY-1ptidH-r61FoT0zieI4AXIS5frNdX6Jw/s320/zPSNI%20do%20not%20inform%20-%20%20HDPM5Y.jpg" width="224" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: x-small;">Republican community suspicion</span></span><br /></td></tr></tbody></table><p>In terms of putting people at risk and drastic effect on safety, over twenty thousand ordinary people doing some very dangerous jobs have been put in even more danger. Perhaps all down to lax <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/08/inform-educate-entertain-GDPR-New-Data-Legislation.html" target="_blank">training of admin staff on GDPR</a>, our responsibilities to it and how they are to use software tools handling our data.<br /><br />It wouldn’t be the first time I have encountered organisations doing a well meaning GDPR induction, yet with no practical advice of how and where to store data and the importance of it being accurate, succinct, consistant and well controlled. Its probably the subject of another future post or two, but we do give staff tools such as Excel and barely train them on it (if at all). No wonder they <a href="http://tonysmiththathousingitguy.blogspot.com/2021/01/-each-time-I-tell-people-Excel-is-not-a-database-for-housing-systems-I-see-surprise.html" target="_blank">try to use it like a database</a> and have no idea what they might inadvertently share using it. With such lack of knowledge, staff should be banned from using the common off the shelf excuse, “I cant do that due to <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/08/inform-educate-entertain-GDPR-New-Data-Legislation3.html" target="_blank">data protection</a>!”. <br /><br />So, could these last two types of gaffs happen easily in your organisations?<br /><br />How well do you induct and keep all staff aware of GDPR?<br /><br />How do you induct staff on how your systems and storage needs to be used consistently for good data hygiene?<br /><br />How well do you control information access and controlled release, particularly of sensitive data?<br /><br />If you have any doubts on the above, please take action right now, before your organisation makes some rooky mistakes and we can all watch its gory details examined on Newsnight and Sky News.<br /></p><p>If you are struggling with getting your GDPR in order, or replacing spreadsheets with systems or databases, just get in touch with us. <br /></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a ginger nuts & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank">Thoughts on </a></span></span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank">getting Right To Forget right </a><br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=5fXzgRQ5eX4" rel="nofollow" target="_blank"><img align="left" alt="Audioweb – Policeman Skank" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Audioweb – Policeman Skank</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com065 Knock Rd, Belfast BT5 6LD, UK54.590202100000013 -5.856351326.279968263821168 -41.0126013 82.900435936178866 29.2998987tag:blogger.com,1999:blog-3477405546047983615.post-48586190348826052792023-08-05T09:21:00.054+01:002023-09-27T18:22:04.552+01:00Add a zero<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEbWhygeWGP4lr89mItNfWJcGm7m-nWHcFTyiXIjHIktmNxQsPmmpYMMmR0FU7wZTzRAAcTIswRLVVAKg-Ws723nDHUgKY5Y7j4nREcQDLiZbmj0bsKJtPKK3ukUda6hw57qPkQn4DNYRSs9nsj3jxCCfTOxolOoRC2mMUXORSPhRwNC3k4aNFcC2drrVm/s500/wwwHotpixOrgUK_12-01-02_0026.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="281" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEbWhygeWGP4lr89mItNfWJcGm7m-nWHcFTyiXIjHIktmNxQsPmmpYMMmR0FU7wZTzRAAcTIswRLVVAKg-Ws723nDHUgKY5Y7j4nREcQDLiZbmj0bsKJtPKK3ukUda6hw57qPkQn4DNYRSs9nsj3jxCCfTOxolOoRC2mMUXORSPhRwNC3k4aNFcC2drrVm/w281-h281/wwwHotpixOrgUK_12-01-02_0026.JPG" width="281" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I’ve worked with some of the biggest socialhousing providers in the UK & Ireland, but also with <a href="http://tonysmiththathousingitguy.blogspot.com/2019/11/big-or-small-its-complex-NHF-Small-HAs-Asbestos-LGSR-Compliance-RSLs-RPs-Registered-Providers.html" target="_blank">some of the smallest</a>. For the latter how is a provider with just 34 homes for a specialist tenant audience. There are suitable systems and solutions for both and everything in between. I have fitted to all types of budgets and needs.<br /><br />As I have written in this blog <a href="http://tonysmiththathousingitguy.blogspot.com/2019/11/big-or-small-its-complex-NHF-Small-HAs-Asbestos-LGSR-Compliance-RSLs-RPs-Registered-Providers.html" target="_blank">previously</a>, for the most part its not that much easier for smaller providers than the very large ones. I was chatting to one of my clients the other week about being on top of <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/06/london-thunder-Grenfell-Tower.html" target="_blank">FRA’s (Fire Risk Assessments</a>), gas servicing and legionella testing in his 200 properties. It was clearly complicated and challenging with just a few full time staff.<br /><br />He had a great expression, “Just add some zeros on the number of homes and its just like the bigger providers”. A lovely way to put it and it reflects the needs of smaller providers these days, once you add up the returns, statistics, new <a href="http://tonysmiththathousingitguy.blogspot.com/2021/03/Housing-White-Paper-Better-Asset-Management-NPS-NEC-Northgate-Software-solutions-Golden-thread-compliance-HMS.html" target="_blank">White paper</a> and legislative requirements, required of all social landlords. <br /><br />I have helped even the smallest RP’s with <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/11/non-inflammable-material.html" target="_blank">managing asbestos</a>, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/president-gas.html" target="_blank">servicing</a>, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/08/all-sparks.html" target="_blank">electrical safety</a>, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/making-plans-for-nigel.html" target="_blank">capital works</a> and heating system maintenance. It truly doesn’t get easier, and there are many ways to crack a nut. A lot of these things can be recorded in even the simplest HMS solutions out there, sometimes having to be backed up by some <a href="http://tonysmiththathousingitguy.blogspot.com/2021/01/-each-time-I-tell-people-Excel-is-not-a-database-for-housing-systems-I-see-surprise.html" target="_blank">spreadsheets</a>. Well designed ones OBVs!<br /><br />The best solution is to record as much of the data in your HMS and ensure for all assets (properties & blocks) there is evidence of either relevant work required/components present (or not) and extract to monitor in spreadsheets. That way there is no chance of accidently deleting a few filtered rows in spreadsheets and missing servicing a few years, until the issue is discovered (or a serious incident occurs).<br /><br />Assets teams are recommended in my experience to embrace shared solutions, rather than find their own siloed alternatives. The data can then be of use to as much of the organisation as possible, particularly to improve overall data quality. Always keep your <a href="http://tonysmiththathousingitguy.blogspot.com/2018/02/do-it-clean-accurate-socialhousing-data.html" target="_blank">data clean</a>!<br /></p><p>If you are struggling with getting your asset data and compliance in order, just get in touch with us. <br /></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a macaroon & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2016/01/pipeline.html" target="_blank">If your organisation developed new homes, </a></span></span></span></p><p style="text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.com/2016/01/pipeline.html" target="_blank"><span style="color: blue;"><span style="color: black;"><span style="color: blue;">how well linked into the Assets team are they?</span></span></span></a> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=P2INZeO60VA" rel="nofollow" target="_blank"><img align="left" alt="The Power Station - Go to zero" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Power Station - Go to zero</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">IT | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p><br /></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-55247813914495393692023-07-27T22:01:00.018+01:002023-09-27T18:22:33.075+01:00Speed Racer<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibr1QSiZUjut1Qeu8EqYu0Q_B0havWDiB1aNK6B1a_IzicD1MIQJL0TJd8Ss25jwhaLkjgvZ_X0pu02JKVIL_28StQFw5kjyE_t38zjHOBf_kEowVtvC8tSh_w2aYe1hamvY9NbygWU3XuOKkIndnvqE4pm3ftSsrLP1yDKU_lhlw3-jVzd5Twatddd4Ei/s500/wwwHotpixOrgUK_12-01-02_0013.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="285" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibr1QSiZUjut1Qeu8EqYu0Q_B0havWDiB1aNK6B1a_IzicD1MIQJL0TJd8Ss25jwhaLkjgvZ_X0pu02JKVIL_28StQFw5kjyE_t38zjHOBf_kEowVtvC8tSh_w2aYe1hamvY9NbygWU3XuOKkIndnvqE4pm3ftSsrLP1yDKU_lhlw3-jVzd5Twatddd4Ei/w285-h285/wwwHotpixOrgUK_12-01-02_0013.JPG" width="285" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I have spent long enough in ICT to have been involved with development, witnessed sales promises with good and less good delivery. Getting it wrong can be down to a lot of possible factors, which most of us have historically experienced.<br /><br />These include over-ambitious sales, lack of good specification definition, poor overall understanding and setting of expectations, incorrect estimates of effort required from the <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/12/clever-trevor.html" target="_blank">development teams</a>, or perhaps sloppy communications across staff or remote development teams. This last one is very interesting and can also be cultural too, particularly where software development is offshored. While teams often share a common language (English and technical programming languages and technologies), culturally often they could be far from similar. <br /><br />Offshoring can work very well although often good managers need to be embedded, or local attitudes need taking into account. For example while Vietnamese developers are quite blunt and black & white at times in attitude, Indian based staff can be too optimistic and positive, often ‘to save face’. I’m a massive fan of the sub-continent, but often experienced the same in its four corners when traveling extensively there. These misunderstandings no doubt affect deadlines and lead to incorrect, <a href="http://tonysmiththathousingitguy.blogspot.com/2021/08/De-scope-descoping-software-projects-socialhousing-application-solutions-poor-implementations.html" target="_blank">somewhat de-scoped</a> or lightweight solutions being finally delivered.<br /><br />Over the last 2-3 years increasingly we hear our suppliers telling us they are utilising agile methodologies and sprints, as this should be a possible thing. If we are trying to catch a train or bus and running late, we ‘sprint’. How could we not think that a methodology like this could not get us our upgrades, enhancements, patches or bug fixes much faster?<br /><br />Of course, when we ‘sprint’, now and again we drop our umbrella or leave something behind, occasionally making us regret that we rushed at all. Equally, how often were you promised that your supplier was tackling your change in the ‘next sprint’ and you find a month later, after gearing up your project accordingly, that, “Oh sorry it missed that sprint”!<br /><br />The whole methodology of sprints even brings its own terminology for failure. In one meeting I attended, a development manager stated that 40% of the next sprint was being used to address known “<i>technical debt</i>”. A hapless housing finance manager asked if this would be adding more features around technical rent arrears. I had the unfortunate task to explain the developers were just spending 40% of their resource on what they failed to finish in the last few sprints. Fixation with short & soon deadlines, does lead to various failures as often “we didn’t have enough time”.<br /><br />Only a few things can practically be done if heading for the end of sprint deadline. Cut corners including features and quality. Force or coerce staff into working (more) overtime. Cut out other activities, such as mentoring or training. So not brilliant for staff (or customers further down the line). <br /><br />While Kanban dispenses with the time boxed concept of ‘The Sprint’, we will clearly still be hearing much of it for some time ahead. As one client of mine remarked the other week, “<i>failure of the sprint</i>”, is the latest excuse they always heard these days, as whatever they were relying on, was never delivered on time. Clearly, better setting of expectations by management & sales/account management would do much to improve customer service in many areas. <br /><br />If there is one principle I have taken on board over the years, its to always try to under promise, then over deliver. That’s what people actually remember.<br /><br />Have you been the wrong end of a supplier sprint and had to explain to your management why your <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/04/theres-just-no-other-way-to-cash-receipt.html" target="_blank">system improvements & transformation</a> will be another three months or more away? You have my commiserations!<br /></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a Hobnob & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2020/07/my-paloma-Systems-Small-RSLs-SocialHousing-Solutions-Brighton-Wrapp-Jamm-Esta-ukHousing-Software.html" target="_blank">How reliant are some software organisations on key directors or founders?</a></span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=UQWlA2CLRSY" rel="nofollow" target="_blank"><img align="left" alt="Devo – Speed Racer" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Devo – Speed Racer</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-PP1.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">- | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-8407169065323810962023-07-06T09:30:00.003+01:002023-07-17T17:44:10.468+01:00Keystone Cold Crazy<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjO0C5_7-VavEgBf5TCdmGYUPp29Nuf8N_TQzlvqv2OwTiViVXrhXXHDaMRXGa66uZmj5nCprJTjmC5mky9cL2gUFoZYKFr3goKpFWphbs-7j59RHqwbd89GwjJ00QcrOi4oVnOtr4KIMpPo9Roih11A3PinzTzZgdZFijLjSbrcXRCP7xglS23zc1mkryD/s500/wwwHotpixOrgUK_12-01-02_0007.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="292" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjO0C5_7-VavEgBf5TCdmGYUPp29Nuf8N_TQzlvqv2OwTiViVXrhXXHDaMRXGa66uZmj5nCprJTjmC5mky9cL2gUFoZYKFr3goKpFWphbs-7j59RHqwbd89GwjJ00QcrOi4oVnOtr4KIMpPo9Roih11A3PinzTzZgdZFijLjSbrcXRCP7xglS23zc1mkryD/w292-h292/wwwHotpixOrgUK_12-01-02_0007.JPG" width="292" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>Is it so great when stuff just creeps up on you?<br /><br />You know like your need to renew your driving licence or passport, when you have known about needing to do it, for ten whole years. Many of us may have been (nearly) caught out by that one. I was earlier this year, when I realised I had less than 6 months to go on my passport, before a trip to an EU country. I did managed to sort it in time however, without the <a href="http://tonysmiththathousingitguy.blogspot.com/2017/12/tales-of-endurance.html" target="_blank">deadline</a> tripping me up.<br /><br />One known about more than a decade ago deadline seems to have just tripped up many in SocialHousing. That is the popular housing applications out there, that utilised the early centuries big <a href="http://tonysmiththathousingitguy.blogspot.com/2012/07/computer-blues.html" target="_blank">Microsoft trailblazing & expensive</a> technology, <a href="https://en.wikipedia.org/wiki/Microsoft_Silverlight" target="_blank">Silverlight</a>. Its late to the table response to Adobe Flash Runtime, launched 2007 and already had an end date planned by 2012.<br /><br />I first <a href="http://tonysmiththathousingitguy.blogspot.com/2012/08/the-sound-of-silver.html" target="_blank">blogged about its demise</a> about 11 years ago - , not that many folk took notice. Still, nothing was to be needed to be done until 2019.<br /><br />There are a few software applications out there with Silverlight, the two key ones in many housing organisations being Keystone for asset management and 1st Touch mobile. The latter issues (in the forms designer), was announced as <a href="https://tonysmiththathousingitguy.blogspot.com/2021/09/1stTouch-1st-Touch-First-Touch-SocialHousing-Mobile-Housing-UKhousing-Aareon-QL-QLX-mobile-working-UK-RSL.html" target="_blank">fixed by a replacement called ‘Versaa’</a> - a couple of years back. That fix came with a cost however, as existing clients are aware.<br /><br />The interesting one for me is the former and over the last three months have never been contacted by so many existing Keystone users. Several dozen appear to have only just woken up to the dangers of keeping it on their networks, particularly if there is web access. The risk of future vulnerabilities has meant that many ICT teams have moved their version to isolated internal servers and to near the top of their risk registers added to <a href="http://tonysmiththathousingitguy.blogspot.com/2022/09/Dark-Matter-Clarion-Cyber-data-loss-attack-SocialHousing-UK-Housing-Vulnerabilities.html" target="_blank">other known dangers</a>, with good reason.<br /><br />Keystone has been a very popular <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/making-plans-for-nigel.html" target="_blank">Asset Management package</a>, which was <a href="https://tonysmiththathousingitguy.blogspot.com/2014/05/turn-to-keystone.html" target="_blank">bought up by Civica in 2014</a>. I have over the years found it a very capable package, although rarely fully exploited or integrated well into HMS or other packages. In many cases, Asset Management can have been managed in its own organisational silo. In theory there is a replacement option from its owner, although its fair to say that organisations I have encountered are all keen to test the <a href="http://tonysmiththathousingitguy.blogspot.com/2014/05/fooled-again-i-dont-like-it.html" target="_blank">procurement market</a>, including <a href="http://tonysmiththathousingitguy.blogspot.com/2022/07/Warm-Leatherette-warming-up-suppliers-before-starting-procurement-OJEU-SocialHousing-UKHousing-Ireland.html" target="_blank">soft-testing</a>.<br /><br />While some lightweight options exist, it can be pretty expensive to replace Keystone properly and leverage <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/04/theres-just-no-other-way-to-cash-receipt.html" target="_blank">considerable transformation</a> too. Integrations as ever are trick to overcome, which can lead to looking more comprehensively at systems in use, particularly if they are knocking on a bit. No doubt about it, better transformation can be achieved with the assets area fully in the mix, together with potential significant savings. If you are a current Keystone user, it’s a thought worth popping into your cafetiere, and seeing if it comes out brown!<br /><br />If you need any assistance getting to grips with life after Keystone, please reach out and have a chat on 07854-655009<br /></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> <a href="http://tonysmiththathousingitguy.blogspot.com/2016/01/pipeline.html" target="_blank">Should the link between development and Asset management be much, much closer?</a></span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=S0kTkxhyWNo&list=RDS0kTkxhyWNo&start_radio=1" rel="nofollow" target="_blank"><img align="left" alt="Queen - Stone Cold Crazy" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Queen - Stone Cold Crazy</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">- | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p> </p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-66081996230004454562023-06-13T08:54:00.007+01:002023-07-17T16:37:53.207+01:00Join Hands<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiRbS_80DEc25YTo5mUtV3ws5vilAzY_KclT7mpl4rOoOpnWEw8Vy69YpxwPyq_T2I3YesFhH4zyCTRDNJuqtpMPo_VPWOBnnVbgfbCshgXVKEO8vOAP6hZoQ8hLJXcCCUTdHJ4YPCkwCWiC0dyFqr5JlN6mhtNBn5oj66k0x6jpTfqxbAwKIiABaDfw/s500/wwwHotpixOrgUK_12-01-02_0036.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="292" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiRbS_80DEc25YTo5mUtV3ws5vilAzY_KclT7mpl4rOoOpnWEw8Vy69YpxwPyq_T2I3YesFhH4zyCTRDNJuqtpMPo_VPWOBnnVbgfbCshgXVKEO8vOAP6hZoQ8hLJXcCCUTdHJ4YPCkwCWiC0dyFqr5JlN6mhtNBn5oj66k0x6jpTfqxbAwKIiABaDfw/w292-h292/wwwHotpixOrgUK_12-01-02_0036.JPG" width="292" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>Interesting this week to hear that web and portals provider Active Housing (from Hallnet), has just been acquired by Plentific, who is solidly positioning itself as a ‘Property management software firm’. I have worked on projects with Stephen Hall from the award-winning Active Housing and done the odd conference spot too on getting the best from self-service in socialhousing.<br /><br />A lot of current self-service I encounter in the sector can be limiting and transactional, in some cases falling short of even being just adequate. Not a place we should be in 2023!<br /><br />Hallnet with <a href="http://tonysmiththathousingitguy.blogspot.com/2020/08/-Hallnet-ActiveHousing-ActiveCommunity-SocialHousing-New-Normal-in-UKHousing.html" target="_blank">ActiveHousing</a> do a great job in the space and I have seen them work more flexibly than many other options. Adding a web 2.0 layer on some of the more dated offerings out there brings benefits to residents and enhances customer service. Indeed, I have seen more than a few of their implementations, where I have seen tenabts converting other residents to self-service, they regarded it as so good.<br /><br />From the hot off the press <a href="https://www.plentific.com/en-gb/resources/insights/property/plentific-acquires-active-housing" target="_blank">news release here</a> states, Cem Savas, CEO and Co-Founder of Plentific (who now have a <a href="https://www.plentific.com/de-de/" target="_blank">presence in Germany</a> as well as <a href="https://www.plentific.com/en-gb/" target="_blank">the UK</a>), describes it as :<br /><br />"<i>The acquisition of Active Housing is an exciting step forward for the company. Building on Active Housing's established presence in tenant-centric solutions and Plentific's innovation in pioneering real-time property solutions, we are poised to elevate the resident experience within our platform to unprecedented heights. By integrating Active Housing into the Plentific offering, our aim is to redefine the category of tenant experience and provide landlords and property managers with a full-service platform that continues the journey of digitalising the end-to-end experience of residential property</i>."<br /><br />With recent $100 million Series C funding in the bank, this might be a good time for <a href="http://tonysmiththathousingitguy.blogspot.com/2020/10/Covid19-socialhousing-lockdown-repairs-backlog-Plentific-platform-rescue-DLO-Battling-The-Backlog.html" target="_blank">Plentific</a> to look at perhaps a HMS platform to acquire too. One of the laggard candidates struggling to migrate to <a href="http://tonysmiththathousingitguy.blogspot.com/2021/05/-The-right-tech-outside-mobile-working-browser-cloud-HMS-solutions.html" target="_blank">SAAS/browser presentation</a> or one of the ‘new bright young things’ products recently hoovering up small to medium sized social housing providers.<br /><br />Adding that piece of the jigsaw would surely provide Plentific with a turnkey HMS, self-service hub, compliance manager and ready made <a href="https://tonysmiththathousingitguy.blogspot.com/2020/01/land-of-plenty-SocialHousing-UKHousing-Reactive-repairs-asset-Management-Apps-Plentific-Partnering-Contractors.html" target="_blank">partnering repairs contractor resource/solution</a>. Nothing no other UK provider can currently offer. What an offering it might be too!<br /><br /><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2020/08/-Hallnet-ActiveHousing-ActiveCommunity-SocialHousing-New-Normal-in-UKHousing.html" target="_blank"><span style="color: black;"><span style="color: blue;">Was pandemic lockdown the ideal time to improve your self-service offering?</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=UCt53A40XNE" rel="nofollow" target="_blank"><img align="left" alt="The Cult – Join Hands" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Cult – Join Hands</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cx Assets, Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">- | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-90278687216163175832023-06-02T11:01:00.005+01:002023-06-14T11:21:17.604+01:00The Emerald<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMThC5_7CiO625K2GCtnPhbXaJzzl0D-gaqZlhDpKBaPH703Un-IQ28yAj_5aFehVdJNBFqBiKaKiWyWxFmT485o_Aurc9WX2iIIR24snbEiXFsgeH_Vr949qJbdB-UwDe0nBVF82Q54TW0BCW4Lsm4w_qZgfZBoRoddsPbRnUdLdujHUaUGrt998VGQ/s500/wwwHotpixOrgUK_12-01-02_0016.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="273" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMThC5_7CiO625K2GCtnPhbXaJzzl0D-gaqZlhDpKBaPH703Un-IQ28yAj_5aFehVdJNBFqBiKaKiWyWxFmT485o_Aurc9WX2iIIR24snbEiXFsgeH_Vr949qJbdB-UwDe0nBVF82Q54TW0BCW4Lsm4w_qZgfZBoRoddsPbRnUdLdujHUaUGrt998VGQ/w273-h273/wwwHotpixOrgUK_12-01-02_0016.JPG" width="273" /></a></div><p></p><p></p><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p><br />Compliance is in everyone's mind these days, particularly following the terrible happenings in Rochdale around damp and mould and this month being the sixth anniversary of the Grenfell disaster. For the latter still no-one has been charged or any proper closure provided for families and victims. When I have visited the site in North Kensington, its a solemn and upsetting experience. Social Housing landlords need to protect resident lives, in addition to protecting assets.</p><p>Its for that reason I will be speaking at the NIFHA conference in Limavady, Co Derry later this month, on the subject of effective compliance. As can be expected, my experience from a data and systems viewpoint will feature strongly. For compliance, start with getting your data right and everything else, reporting, audit, accountability and benefits for our residents will follow.</p><p>Details of the conference below and at <a href="https://nifha.org/events/nifha-annual-conference-wed-21st-thurs-22nd-june-2023/">https://nifha.org/events/nifha-annual-conference-wed-21st-thurs-22nd-june-2023/</a> </p><p>Hopefully see you there OR at CIH Manchester the week after 😉 <br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimOhuf8VHTpVJ3AKkLH8CkAfXMHP1ERawWUpkjpNhTKuoU9a-hc7hAq2dNLeEXDlqg9vXW5uroP1Y7bk061EQ9nplJU48di8Q-iM3H77ZnP6cE4Ydzkq-l5kPuYZ_ugHQ4SdaMCWdjWBUxHKLwuv1yni5Nc34O_Ey4RzQ5HgLf3opw5rhrmdd1-snoag/s3333/NIFHA%20Conf%20-%20Compliance%20.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1875" data-original-width="3333" height="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimOhuf8VHTpVJ3AKkLH8CkAfXMHP1ERawWUpkjpNhTKuoU9a-hc7hAq2dNLeEXDlqg9vXW5uroP1Y7bk061EQ9nplJU48di8Q-iM3H77ZnP6cE4Ydzkq-l5kPuYZ_ugHQ4SdaMCWdjWBUxHKLwuv1yni5Nc34O_Ey4RzQ5HgLf3opw5rhrmdd1-snoag/w400-h225/NIFHA%20Conf%20-%20Compliance%20.jpg" width="400" /></a></div><br /><p></p><p><a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2016/02/More-efficient-gas-servicing-for-UKhousing.html" target="_blank"><span style="color: black;"><span style="color: blue;">Can gas service procedure be even more effective and efficient too?</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=TSJJy8VOmT0" rel="nofollow" target="_blank"><img align="left" alt="Thin Lizzy - The Emeralds" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Thin Lizzy - The Emerald</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plentific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">- | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p><br /></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0Limavady BT49, UK55.0454563 -6.933675826.735222463821152 -42.0899258 83.35569013617885 28.2225742tag:blogger.com,1999:blog-3477405546047983615.post-12868182188275162252023-05-22T12:30:00.008+01:002023-05-30T18:20:16.478+01:00The Price You Pay<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhG36-X4K0mvRQUe2pN7O8yIKN1z686ptQqQ8ktHLl0Qdkt3NQ6BqJVi_k6KIMumEV0HrvtbJCbW4gOp5LPyGoo6PpB8INm1w5ke_Hg3tnL45B2-AewtYIG_QAAAlitMw0Hyth7i8yAg0zhRv9jFifkFLQ1cDV9W2WNFJP0bz4qiacF2ywRju_caDtE8w/s500/wwwHotpixOrgUK_12-01-02_0019.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="292" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhG36-X4K0mvRQUe2pN7O8yIKN1z686ptQqQ8ktHLl0Qdkt3NQ6BqJVi_k6KIMumEV0HrvtbJCbW4gOp5LPyGoo6PpB8INm1w5ke_Hg3tnL45B2-AewtYIG_QAAAlitMw0Hyth7i8yAg0zhRv9jFifkFLQ1cDV9W2WNFJP0bz4qiacF2ywRju_caDtE8w/w292-h292/wwwHotpixOrgUK_12-01-02_0019.JPG" width="292" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>It’s a typical conundrum, how do you do your best to keep software implementations on-time?<br /><br />I was asked this the other week and (as you do) drifted into a long and varied discussion into ‘service credits’, other penalties and contract conditions. While I am not a massive advocate of reaching for your application software contract, every five minutes. However, it should be somewhere close to hand and able to be ‘playfully waved about’ when needed.<br /><br />The purpose of the contract is of course to protect both parties, if executed properly. In that sense, its best partly a compromise by both. Specific penalties are useful, although they are no guarantee or pot of gold if things go wrong. <br /><br />For example, I have seen clients get them selves in knots coming up with elaborate service credits, but in the big scheme of things, these often amount to maybe only a few hundred pounds in a particularly performing month. Raising a credit for under a grand is no biggie to most suppliers, that’s unlikely to change habits anytime soon.<br /><br />One off penalty payments hanging over delivery or implementation can be another misnomer. On one occasion I had a client clearly unhappy with their supplier, for a number of reasons, over a number of years. Routinely, they would insist on penalties of a few grand, to guard against long delays (of which they had experienced many). I was on site one morning of a project meeting with the supplier, their account manager and a manager from the software house at director level. The client correctly pointed out in a contract where there was a £9k penalty. The project was nearly 18 months late. <br /><br />Depressingly the (well known) supplier director, analysed the small print and replied, “Yes – we will pay that”. He was then looking for some look of gratitude or a ‘Thank You Mate’ I guess. Of which he didn’t get one. Nor should he either as that 18 month overrun had perhaps caused four staff to need a new temporary workaround and having lost the opportunity for some serious transformation. The £9k was barely touching the sides.<br /><br />Personally, my favourite clause in contracts based on overruns is getting senior software people of director level in the meeting with you each month. Then they might see for themselves the unpleasant SMT style meeting prior to the project one, where ICT and the project manager get ritually flogged. Directors of software houses getting a taste of that pain themselves can be really helpful. Spookily enough after having their ar*e dragged in to those for a few months, that can be much more effective than raising a few credit notes.<br /></p><p></p><p></p><p> <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2015/02/sweetheart-contract.html" target="_blank"><span style="color: black;"><span style="color: blue;">Any idea even where your software contract is?</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=hAL4xyUJhCU" rel="nofollow" target="_blank"><img align="left" alt="Savatage - The Price You Pay" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Savatage - The Price You Pay</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">- | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p> </p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-61627156081363432562023-05-03T09:20:00.058+01:002023-05-09T23:15:05.731+01:00Thieves Like Us<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-Q8OCHB9RMDMzXoXNe27Ln6_g9atcqcIQlQ1SN3mHy0BFhFnSrTPkf2tTfWq5mvf1TEXlAhbpntMGvLzv97GXgLjvl7a3kyee6mmgIvkZZRUJKXWcOBA5_6afdTCaUpIOKioaCAjAVGiAOLv3p0xfpm1nbmK52rdknnHjuEqc1-vKMzzEIoaBksiu9A/s500/wwwHotpixOrgUK_12-01-02_0013.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="296" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-Q8OCHB9RMDMzXoXNe27Ln6_g9atcqcIQlQ1SN3mHy0BFhFnSrTPkf2tTfWq5mvf1TEXlAhbpntMGvLzv97GXgLjvl7a3kyee6mmgIvkZZRUJKXWcOBA5_6afdTCaUpIOKioaCAjAVGiAOLv3p0xfpm1nbmK52rdknnHjuEqc1-vKMzzEIoaBksiu9A/w296-h296/wwwHotpixOrgUK_12-01-02_0013.JPG" width="296" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>In lots of the system and process <a href="http://tonysmiththathousingitguy.blogspot.com/2020/12/-save-me-value-for-money-consultancy-ukHousing-SocialHousing-Adding-value.html" target="_blank">Critical Friend</a> work I regularly get involved with, I see plenty of wide open goals, which could easily enable internal fraud. <br /><br />Early on, here in this blog, I must declare my honesty, you can of course trust a boyhood good Catholic and altar boy. I can assure you that I have never had to confess to breaking the eight commandment. <br /><br />However, a father of one of my primary school friends (a senior in the St Vincent De Paul Society too), was hauled off for a six month stretch at <a href="https://dictionary.cambridge.org/dictionary/english/at-his-her-majesty-s-pleasure" target="_blank">HM's Pleasure</a>, for swapping his gas meter connections around a few weeks each quarter. He was only caught when British Gas found one quarter he (accidently) supplied more gas to them than he had from them (apparently). As with all criminal dodges, it was sussed in the end when mistakes were made and they asked for three years of similar crimes to be also taken into account too.<br /><br />Who knew that swapping your gas meter pipes around, would run an analogue meter backwards? Maybe that’s why suppliers are almost falling over themselves, to tempt us over to Smart Meters?<br /><br />I don’t think I have a particularly criminal mind, but in one of my early jobs in retail ICT at Littlewoods Liverpool, I did a lot of work with the internal auditor, particularly with the payroll packages. We did have a payroll of over 32,000 staff, so it was an area that got attention pretty much every other month. His name (strangely) was Gerry Myers. I learn't a lot through the questions he asked, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/12/cooking-data-into-information.html" target="_blank">bespoke reports</a> he wanted etc, It was a real insight into how a criminal mind might work, or a detective. He kind of had the charisma of <a href="https://en.wikipedia.org/wiki/Columbo" target="_blank">Columbo</a>, without the cigar, (just when you think you have seen the back of him, he would ask, “Just one more thing….”).<br /><br /><a href="http://tonysmiththathousingitguy.blogspot.com/2019/05/with-little-help-from-my-friends-Social-Housing-Systems-Critical-Friends-Consultants-Reduced-Costs-reliable-Golives.html" target="_blank">System and project reviews</a> for me often identify numerous <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/Cyber-attack-Insekt-insect-DOS-Phishing-SocialHousing-UKhousing.html" target="_blank">security holes</a> that I recognise, like those in a 16 month matured Swiss cheese. For example, obsessive system control of responsive repairs budget is common. If a kitchen repair <a href="http://tonysmiththathousingitguy.blogspot.com/2011/12/schedule-of-rates-what-are-they-good.html" target="_blank">SOR cost</a> escalates from £85 to £365, the repairs team experience a grilling like the Spanish Inquisition. There is generally a tight audit trail of authorisation for a <a href="http://tonysmiththathousingitguy.blogspot.com/2020/07/new-beginning-DirectWorks-DWF-DLO-SocialHousing-UKHousing-DRS-Scheduling.html" target="_blank">DLO</a> or key <a href="http://tonysmiththathousingitguy.blogspot.com/2019/02/right-next-door-FRAs-Grenfell-Tenant-Doormats-Video-Buzzers.html" target="_blank">partnering contractor</a>. It's very rare these are not tightly linked to the <a href="http://tonysmiththathousingitguy.blogspot.com/2021/04/-The-Black-Hit-Of-Space-Finance-Systems-Chart-of-Accounts-large-HMS-UKHousing-SocialHousing.html" target="_blank">finance purchase ledger</a> too. Trying to embezzle here, is as crazy as trying to gemmy open an ATM cash machine.<br /><br />However, where external contractors are used with manual replication of documents in the finance purchase ledger, or fed from a hefty (multi-million pound) <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/making-plans-for-nigel.html" target="_blank">capital/cyclical budget</a>, there is often rich pickings, even if just a few % can be creamed off, there’s a few hundred grand per annum for the taking. Unbelievably easily stolen in plain sight.<br /><br />One project I was involved in for a large Midlands based landlord, involved automating <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/11/non-inflammable-material.html" target="_blank">asbestos surveys and any follow-on work</a>, updating <a href="http://tonysmiththathousingitguy.blogspot.com/2013/01/step-inside-and-survey-this-house.html" target="_blank">Asset register</a> and leaving a good audit trail. While we had rolled this out for reactive and voids work, the planned/capital/cyclical team, said, “we can't work like that”. The reason was that team were not actually in control of ordering asbestos surveys. They just added a PO to the value of the monthly invoices when they came in. The budget was over £600k for asbestos annually. I explained how between three of us, we could pocket 3 x £20k each annually, by just starting a convenient arrangement to raise £60k of bogus orders, which would always just be paid. For all I knew it might already have been happened by accident now and again!<br /><br />Its tempting to put specialist compliance/cyclical contractors totally in charge of doing the work, with few checks & audit etc. <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/president-gas.html" target="_blank">Gas service & LGSR</a> is a very common situation for this. Where there are few controls, poor/missing integration to finance, apart from the staff cost of <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/12/seeing-double-data.html" target="_blank">waste due to double-handling</a>, it’s an open goal to the unscrupulous.<br /><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUYnUPlfpfs1b4-oEWYcS8s5s8ac6lH2QWwtlhZ6WOIH-2Lmo3cMb3NR3KOK8R1iHapH7LpNAuNMDKqbNKNH3sYRbbSz0A0zxqmIjkbx3qJdvFq6jBGlV13da_wYibD_3NDaOmzFMnUgFSppeB5b3ESXDEdbswW977gVmtxJjAVMijoA8yNyseAMupVA/s751/zLondon%20City%20Greenwich%20-%20HGM78G.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="457" data-original-width="751" height="195" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUYnUPlfpfs1b4-oEWYcS8s5s8ac6lH2QWwtlhZ6WOIH-2Lmo3cMb3NR3KOK8R1iHapH7LpNAuNMDKqbNKNH3sYRbbSz0A0zxqmIjkbx3qJdvFq6jBGlV13da_wYibD_3NDaOmzFMnUgFSppeB5b3ESXDEdbswW977gVmtxJjAVMijoA8yNyseAMupVA/s320/zLondon%20City%20Greenwich%20-%20HGM78G.jpg" width="320" /></a></div><p><br />There have been plenty of cases that have come to court, the latest being one at Greenwich Council, where last month two Council workers were jailed, over a £1.5m false repair contracts fraud. A nice little earner for using the technique I have outlined above, this time by arranging bogus lift works and servicing. Nice little earner, <a href="https://www.localgovernmentlawyer.co.uk/procurement-and-contracts/402-procurement-news/53700-council-workers-jailed-over-1-5m-false-repair-contracts-fraud" target="_blank">read more on it here</a>.<br /><br />This is one of many. </p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYw1VyCaliKaf-U-3k7g05kUuKJCO2lWsZq6RcQj-ZUs_afGxCpALEJH7cDN9RIEC2TOxRsYgNyS8ESl1Zl5MAz_oebzgTujmwcBsgbhQsPRa8F1xKa8qVs1ZIJQel-UpWuHvJH7H4sZ59hGV792ll-9Ho-XGKBRj_WRTD6oBC9-gl3dej5ypCTy4lQA/s801/zPemberton%20&%20Co%20loom%20-%20Waterloo%20and%20Britannia%20Foundry,%20Burnley%20-%202PMKDXT.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="479" data-original-width="801" height="191" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYw1VyCaliKaf-U-3k7g05kUuKJCO2lWsZq6RcQj-ZUs_afGxCpALEJH7cDN9RIEC2TOxRsYgNyS8ESl1Zl5MAz_oebzgTujmwcBsgbhQsPRa8F1xKa8qVs1ZIJQel-UpWuHvJH7H4sZ59hGV792ll-9Ho-XGKBRj_WRTD6oBC9-gl3dej5ypCTy4lQA/s320/zPemberton%20&%20Co%20loom%20-%20Waterloo%20and%20Britannia%20Foundry,%20Burnley%20-%202PMKDXT.jpg" width="320" /></a></div><p>When I was at one of the HMS system suppliers in a past life, there was a case in 2005 where a two handed social housing DLO con of over £330k was perpetrated over just 7 months. Read <a href="https://www.lancashiretelegraph.co.uk/news/1679576.300-000-conmen-face-prison/" target="_blank">about that one here</a> - There were plenty of integration, checks and balances in the supplied solution, however few were implemented and audited, by the landlord. You can bet they certainly were put in, after that court case. <br /><br />Internally <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/05/the-great-train-robbery.html" target="_blank">audit</a> must remain vigilant, it should not and cannot be <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/05/the-great-train-robbery.html" target="_blank">just a tick-box exercise</a>. Trust your audits or system reviews, think like a thief and be sure to prioritise plugging any gaps found. While improving organisation security, internal efficiency will also be improved, opening the door to effective transformation. <br /></p><br /><p></p><p></p><p> <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
chat over a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2022/11/Processed-HMS-Resident-Housing-SocialHousing-UK-Ireland-Complaints-Ombudsman.html" target="_blank"><span style="color: black;"><span style="color: blue;">How can landlords manage repair complaints better for everyone</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=k-j30HJ1HIk" rel="nofollow" target="_blank"><img align="left" alt="New Order - Thieves Like Us" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />New Order - Thieves Like Us</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">- | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0Greenwich, London, UK51.4933675 0.009821423.183133663821152 -35.1464286 79.803601336178843 35.1660714tag:blogger.com,1999:blog-3477405546047983615.post-33359594287111157842023-04-20T09:30:00.004+01:002023-04-26T23:36:26.084+01:00When Jokers Attack<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCOE6G4sZAkrskf4Nlptj0fJ5NfSl41eTR2abRSsFeLV4ff7Hd5AbUVB_VbT8iNYyhozxiJCIE_JWgT-ZxJKH6pquwXIrtk4vzeLaRYn8FA7QwansU7aZVleF8_gPHjS3iNoHPBluK5lbBBY7o-D1eK648l8kWTXQtGRhg9PrKFESY6AxMX8zp5HLk6A/s500/wwwHotpixOrgUK_12-01-02_0024.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="288" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCOE6G4sZAkrskf4Nlptj0fJ5NfSl41eTR2abRSsFeLV4ff7Hd5AbUVB_VbT8iNYyhozxiJCIE_JWgT-ZxJKH6pquwXIrtk4vzeLaRYn8FA7QwansU7aZVleF8_gPHjS3iNoHPBluK5lbBBY7o-D1eK648l8kWTXQtGRhg9PrKFESY6AxMX8zp5HLk6A/w288-h288/wwwHotpixOrgUK_12-01-02_0024.JPG" width="288" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p><br />As I have written <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/Cyber-attack-Insekt-insect-DOS-Phishing-SocialHousing-UKhousing.html" target="_blank">about before in this blog</a>, taking robust precautions to safeguard our systems and data is more essential than ever. That might be down to keeping staff clued up on their password hygiene, not giving user details away for the price of a Mars bar, or having robust penetration testing regimes and cybersecurity in place.<br /><br />As an ICT director responsible for more than one local council, said to me before Christmas, its not about IF you will suffer a <a href="http://tonysmiththathousingitguy.blogspot.com/2022/03/Cyber-attack-Insekt-insect-DOS-Phishing-SocialHousing-UKhousing.html" target="_blank">cyber attack</a>, its really about WHEN that you need to reconcile yourself to. The extent of preparations prior, will determine how fast you will get back on your feet and how much it will all cost. A number of councils, the NHS and <a href="http://tonysmiththathousingitguy.blogspot.com/2022/09/Dark-Matter-Clarion-Cyber-data-loss-attack-SocialHousing-UK-Housing-Vulnerabilities.html" target="_blank">the UKs largest housing group</a> have all fallen victim to attackers. <br /><br />The latest victim last month was Capita. <br /><br />The Guardian reported, “Capita admits customer data may have been breached during cyber-attack”, “Hack caused major outages for some clients including local councils and ‘potentially accessed public sector data ‘”. Full article <a href="https://www.theguardian.com/business/2023/apr/20/capita-admits-customer-data-may-have-been-breached-during-cyber-attack" target="_blank">here</a> </p><p><br />Capita runs a lot of outsourcing across the UK and public services, particularly local councils. There is no suggestion in the article, that hosted databases specifically for social housing customers were specifically part of the breach. However it illustrates the importance of where our data is stored and how secure it is. From the Guardian article, you can get the feeling that any ‘data in transit’ might have been more at risk than hosted solutions.<br /><br />Putting it in perspective, the article states while only 4% of its IT systems were affected, Capita admitted that data was breached during the incident.<br /><br />When procuring <a href="http://tonysmiththathousingitguy.blogspot.com/2020/11/Dirty-deeds-Done-dirt-cheap-procurement-value-for-money-UKhousing-SocialHousing.html" target="_blank">Cloud hosting</a>, most contracts these days stipulate compliance to organisation and local authority guidelines. Commonly these include segregation of Cloud data and sometimes enhanced storage/access to blue-light service standards. <br /><br />While I say ‘most’, I mean all of mine! In reality, I have come across quite a few hapless councils (& others) who have acquired <a href="http://tonysmiththathousingitguy.blogspot.com/2020/11/Above-clouds-SocialHousing-Cloud-Hosting-UKhousing-costs-expense-expensive.html" target="_blank">Cloud solutions</a> with the security profile of a big mature Swiss cheese. Some of these can be way worse in a security sense than traditional on-premise solutions, accessed behind relative safety of a Citrix farm.<br /><br />Nobody can be complacent and if anything, Cloud hosting needs ever more imagination than ever to keep data safe. Good initial <a href="http://tonysmiththathousingitguy.blogspot.com/2022/05/Alternative-Ulster-NIP-Northern-Ireland-Contracts-Software-Contracts-Frameworks-OJEU-UK-Housing-Socialhousing%20.html" target="_blank">contract conditions</a> are essential, regular checks (such as <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/09/the-heist.html" target="_blank">robust penetration testing</a>, sample restores/extracts etc) and continued vigilance the way to go.<br /><br />As Sergeant Phil Esterhaus's (Michael Conrad) morning roll call catchphrase in 'Hill Street Blues' used to go, “<a href="https://www.youtube.com/watch?v=MJDQewSMB-E" target="_blank">Let's be careful out there</a>”.<br /></p><p> <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
friendly chat over your favourite biscuits </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span><span style="color: #ff00fe;">. </span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2014/05/fooled-again-i-dont-like-it.html" target="_blank"><span style="color: black;"><span style="color: blue;">Don't be fooled in your procurements by smoke and mirrors or prototypes</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=2skWQvwzDEY" rel="nofollow" target="_blank"><img align="left" alt="The Brian Jonestown Massacre – When Jokers Attack" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Brian Jonestown Massacre – When Jokers Attack</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">Spanish blog images | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center><p><br /><br /></p>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-1558774520912799782023-04-06T17:25:00.013+01:002023-05-15T22:25:28.217+01:00Pulled<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirA_deTbQlbFPvm1yBRzLSPcs-ysR-HCepLdXhImbw57mFiLgp0ZbWrueFmxJepVuNuXgtoAhon2W5QwYkl_8H-gLqJFk43pr9XG01UYpdYvX50s6eUdesvW8f9rEaRGa3aMluDWCQWaAjsG-t-wlgl3mUxN8wlPAAc1RQjpSUwYpO1vtbVb7LfT37Dw/s500/wwwHotpixOrgUK_12-01-02_0008.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="288" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirA_deTbQlbFPvm1yBRzLSPcs-ysR-HCepLdXhImbw57mFiLgp0ZbWrueFmxJepVuNuXgtoAhon2W5QwYkl_8H-gLqJFk43pr9XG01UYpdYvX50s6eUdesvW8f9rEaRGa3aMluDWCQWaAjsG-t-wlgl3mUxN8wlPAAc1RQjpSUwYpO1vtbVb7LfT37Dw/w288-h288/wwwHotpixOrgUK_12-01-02_0008.JPG" width="288" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I find these days, we are in a way different place with what <a href="http://tonysmiththathousingitguy.blogspot.com/2021/11/-Merging-Councils-Housing-Associations-Social-Housing-UKhousing-systems-OJEU-new-merged-shared-HMS-solutions.html" target="_blank">councils</a>, Housing Associations and charities etc, are looking for in integrated housing systems, (the classic HMS). Trends I am seeing are a look to offerings being cloud hosted, browser based and particularly a trend to seek to have ‘more eggs in one basket’. That's the foundation for the more sexy stuff, the <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/06/chatterbox-Enfield-Council-Amelia-AI-ArtificialIntelligence.html" target="_blank">chatbots</a> , <a href="https://tonysmiththathousingitguy.blogspot.com/2019/11/the-ballad-of-big-BigChange-JobWatch-DLO-InternalContractor-HOMES-Excel-London-2019.html" target="_blank">plumbers equipped with jet-packs</a> and <a href="https://tonysmiththathousingitguy.blogspot.com/2022/12/-Artificial-Intelligence-AI-for-SocialHousing-UKhousing-ChatGPT-OpenAI.html" target="_blank">AI</a>.<br /><br />Days of the third-party contractor, <a href="http://tonysmiththathousingitguy.blogspot.com/2020/07/new-beginning-DirectWorks-DWF-DLO-SocialHousing-UKHousing-DRS-Scheduling.html" target="_blank">DLO</a>, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/making-plans-for-nigel.html" target="_blank">Asset Management</a>, <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/02/president-gas.html" target="_blank">Gas servicing/compliance</a> Solution, <a href="https://tonysmiththathousingitguy.blogspot.com/2012/02/call-on-me.html" target="_blank">CRM</a>, seem ever more numbered and there is still a perception that integration is still a major gotcha. More of the newer HMS’s have better quality modules and <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/in-rut.html" target="_blank">integration less of a worry</a>, if its all in the same application and database. Many sites are moving or have moved already away from Citrix farms, Terminal Services and looking after their own data centres.<br /><br />On the Cloud and <a href="http://tonysmiththathousingitguy.blogspot.com/2021/05/-The-right-tech-outside-mobile-working-browser-cloud-HMS-solutions.html" target="_blank">Browser</a> question, it looks like that argument has already been had, done and dusted with a smaller number of suppliers monopolising the offerings. We know who they are, but there’s the one that was already in a browser, one rewritten totally from scratch, one retrofitted and everyone else promising or rushing to ‘catch up’. The new solutions (Ian and Simon, you know who I am thinking of) that have emerged in the last few years have all been designed as Cloud/browser from the start and slowly eating the lunch of some of the established players, particularly at the lower end of the market. You sometimes get a finance system thrown in too, if its useful to you.<br /><br />Pretty much most <a href="http://tonysmiththathousingitguy.blogspot.com/2020/12/-marriage-of-heaven-and-hell-HMS-supplier-UKHousing-SocialHousing-Housing-divorce-long-term-relationships-OJEU.html" target="_blank">recent procurements</a> have gone to one of these, apart from some of the more adventurous organisations, selecting <a href="https://tonysmiththathousingitguy.blogspot.com/2020/01/rivers-and-streams-SalesForce-ERP-For-SocialHousing-Social-Housing-Riverside-Group-Housing-Association-GoTonySmith.html" target="_blank">Salesforce</a> or <a href="http://tonysmiththathousingitguy.blogspot.com/2020/09/Microsoft-Dynamics365-Dynamics-CRM-365-platform-SocialHousing-UKHousing-D365ForHousing-QuickStart-JumpStart-Quick-Start-Jump-Start.html" target="_blank">Microsoft D365</a>. The policy allows some surety of having a platform with hopefully a 10 or 15 year life.Moving an established legacy HMS, to being browser based is no mean feat, as others have learned. £10m spent economically in <a href="http://tonysmiththathousingitguy.blogspot.com/2018/12/Castleton-India-Software-development-UKhousingindian.html" target="_blank">Vietnam, Eastern Europe or India</a> and perhaps 4+ years on, does not guarantee an instant winner.<br /></p><p></p><p></p><p></p><p></p><p></p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUe4Kweq_EKhuAEFaFtMzF_jptgL1K9LJFAHNgOSNmpocmg7yXYpsjqpSDnV0my1oLQuzyuuQ_mXD9_IqENG6aVRXoHEhDofipSimBdJHBoFYnQWSkOskU_JpYerGo1fWtdL074TU2Zs0EzmLiK9cZeJYz7bxqXpMF4MCOEgRpRNUX77MW4AiyKy3Wxg/s721/zSocial%20Housing%20HMS%20system%20providers.jpg" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="721" data-original-width="625" height="187" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUe4Kweq_EKhuAEFaFtMzF_jptgL1K9LJFAHNgOSNmpocmg7yXYpsjqpSDnV0my1oLQuzyuuQ_mXD9_IqENG6aVRXoHEhDofipSimBdJHBoFYnQWSkOskU_JpYerGo1fWtdL074TU2Zs0EzmLiK9cZeJYz7bxqXpMF4MCOEgRpRNUX77MW4AiyKy3Wxg/w162-h187/zSocial%20Housing%20HMS%20system%20providers.jpg" width="162" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: xx-small;">Some of the main HMS players circa 2010 onwards, represented by their freebies</span></span><br /></td></tr></tbody></table><br />As we know, web based applications can work well on tablets etc out in the field, <a href="http://tonysmiththathousingitguy.blogspot.com/2011/12/mob.html" target="_blank">helping staff to be more mobile</a>, capturing information as close to its source as possible. Variety of devices that can be used, is also attractive, in contrast to the way that laptops requiring Citrix connections, quickly become rests for A4 pads, with notes taken back to be <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/12/seeing-double-data.html" target="_blank">re-typed into a system later, double entered</a>.<br /><br />With that backdrop, even with a significant customer base, it would be a brave supplier to look to buck the trend. So it was very surprising this week to hear of one of the larger suppliers, informing its customer base that it was pulling its replacement browser offering and concentrating resources on its legacy fat-client HMS product V4. <br /><br />Due to ‘customer feedback’, Aareon UK are pulling their new replacement upgrade browser solution, (strap-line “<a href="https://www.aareon.co.uk/Solutions/Aareon-QL-Yuneo-its-all-about-YU-and-your-future.847082.html" target="_blank">QL Yuneo</a>, it's all about YU and your future”). While many customers mid-term on <a href="http://tonysmiththathousingitguy.blogspot.com/2015/02/sweetheart-contract.html" target="_blank">contracts</a> are not going anywhere soon, perhaps rolling annual term ones, may take this opportunity now to take stock. (as at May 2023, there were just two articles on <a href="https://www.aareon.co.uk/sixcms/detail.php/320386?tx_aareon_search[sword]=yuneo&ctrlr=uk&lang=en" target="_blank">their site, still referencing Yuneo</a> )<br /><p></p><p></p><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZfNW4DdNJAj15_cSuNre5SzfnpDw3hOar26dYlz6_E-qblmcZWO3TaDE7SYJysWNmcT8mcR2bbGfKY47yonaFLsRGIQx-hANfsFKzS0NgOWvOacU7mU9-99yx1EE2j6hf96xQOGhTb53fz9wULPUWnZm2JmoEkTcUwjj__qQob-OlAoaMMyaTnOi2KQ/s1836/Yuneo%20Aareon.jpg" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="960" data-original-width="1836" height="167" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZfNW4DdNJAj15_cSuNre5SzfnpDw3hOar26dYlz6_E-qblmcZWO3TaDE7SYJysWNmcT8mcR2bbGfKY47yonaFLsRGIQx-hANfsFKzS0NgOWvOacU7mU9-99yx1EE2j6hf96xQOGhTb53fz9wULPUWnZm2JmoEkTcUwjj__qQob-OlAoaMMyaTnOi2KQ/s320/Yuneo%20Aareon.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: xx-small;">Customers, Its all about YU</span></span></td><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: xx-small;"> </span></span></td><td class="tr-caption" style="text-align: center;"><br /></td><td class="tr-caption" style="text-align: center;"><br /></td><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: xx-small;"> </span></span></td><td class="tr-caption" style="text-align: center;"><span style="color: #2b00fe;"><span style="font-size: xx-small;"> </span></span><br /></td></tr></tbody></table><p></p><p></p><div class="separator" style="clear: both; text-align: center;"></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDZQdFXuaj9xyUn3nOgqr7ezcOpfAkM4aM0Bfx473zuwuSf_PmPEZ2PacvlsL9eTmdLzNEFX5PAbwUtMoMfi9yy8QUD1c7FKin7jWso90jKfGAXIGF4MxxLL6EmqmSwW4NJrADEndJU59QzMmywErYOtYA-JMq3mUKmYET8bwLGx6znOdDjpq3-CZsbQ/s927/zAareon%20Yuneo1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="927" data-original-width="918" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDZQdFXuaj9xyUn3nOgqr7ezcOpfAkM4aM0Bfx473zuwuSf_PmPEZ2PacvlsL9eTmdLzNEFX5PAbwUtMoMfi9yy8QUD1c7FKin7jWso90jKfGAXIGF4MxxLL6EmqmSwW4NJrADEndJU59QzMmywErYOtYA-JMq3mUKmYET8bwLGx6znOdDjpq3-CZsbQ/s320/zAareon%20Yuneo1.jpg" width="317" /></a></div><p>Aareon do have operations in <a href="https://twitter.com/search?q=%40housingitguy%20%23socialhousing&src=typed_query&f=live" target="_blank">social housing</a> across Europe and in theory could take a new tack and re-purpose a solution, more economically from perhaps Germany or Sweden. Regulation in each country is problematic however, even here in the UK, across England, Scotland & Wales. So customisation costs would likely be high. Alternatively, they could buy up one of the ‘young pretenders’ and re-badge. </p><p></p><p>It will be interesting to see what happens next with this repositioning. Some procurement decisions might be revisited on the back of this. Its always surprising to me how little knowledge some landlords/providers have at times, on the current marketplace. <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">Subscribe to our blog</a> here on <a href="https://www.blogger.com/follow.g?view=FOLLOW&blogID=3477405546047983615" target="_blank">this link</a>, to always catch the latest news on whats happening in the sector.<br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">Acutance Consulting would be happy to help you review systems or procurement options, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
friendly chat over some Jammy Dodgers & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span><span style="color: #ff00fe;">. </span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="http://tonysmiththathousingitguy.blogspot.com/2014/05/fooled-again-i-dont-like-it.html" target="_blank"><span style="color: black;"><span style="color: blue;">Don't be fooled in your procurements by smoke and mirrors or prototypes</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=Hzf0_EDTxXg" rel="nofollow" target="_blank"><img align="left" alt="Imelda May - Pulling the Rug" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Imelda May - Pulling the Rug</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview
reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<span style="font-size: xx-small;">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">Spanish blog images | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</span>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0Stareton, Kenilworth CV8 2LY, UK52.3429327 -1.504729824.032698863821153 -36.6609798 80.653166536178844 33.6515202tag:blogger.com,1999:blog-3477405546047983615.post-13655763824657317562023-03-27T09:41:00.007+01:002023-04-10T17:23:54.248+01:00Mothers Little Mortgage Helper <p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2XqRjDBb1lhPidkvF0us5tTHIDY1F0Dg6xQBgwbIAmpbuVOo39NjE_rNg_P4DltU6_RBU7LYk681SUVm5EW_MCqqPHx5WG_JQaAWLkZoKVRWKivp16BaFQis49ftZhuLn36l6qgqerpeBwwrOHxZCZ8TuORlLmTjLygKba_gmg3000HwA0TlM0luBJw/s500/wwwHotpixOrgUK_12-01-02_0037.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2XqRjDBb1lhPidkvF0us5tTHIDY1F0Dg6xQBgwbIAmpbuVOo39NjE_rNg_P4DltU6_RBU7LYk681SUVm5EW_MCqqPHx5WG_JQaAWLkZoKVRWKivp16BaFQis49ftZhuLn36l6qgqerpeBwwrOHxZCZ8TuORlLmTjLygKba_gmg3000HwA0TlM0luBJw/s320/wwwHotpixOrgUK_12-01-02_0037.JPG" width="320" /></a></div><p></p><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>It's almost as if <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/08/inform-educate-entertain-GDPR-New-Data-Legislation.html" target="_blank">GDPR</a> never happened. Do you seem to see the level of marketing spam I seem to see these days? <br /><br />Most of it is not even good <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/06/local-boy-in-photograph.html" target="_blank">marketing</a> spam either. Often it’s the usual ‘buy a marketing list’ and just email everyone to death. Maybe one day someone will cave in to ‘stop you and buy one’, but its hardly likely.<br /><br />The most stupid of all are companies selling something you might one day buy in business or personal contexts, but because they have hacked you off by contacting you too often, while not being signed up to, may never have the chance. With me they wont have the chance as apart from ignored requests to ‘unsubscribe’ to a purchased list I am on that me or my company never authorised this type of marketing, a special email rule kills the emails stone dead.<br /><br />‘Journeys of distinction’ AKA ‘Travelling with Luxury’ are my favourite muppets. Using a letter prefix to try to evade junk rules running against emails, these are a tad more challenging to bat off, but quite easy really for domains they keep buying for more spam: www.JourneyOdNews.co.uk as well as www.travellingwith luxury.co.uk and www.travellersTrust.co.uk<br /> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitIjxXnzBEwH4XjN5FBVxbswxdkH3OyYoiBRU5vKXdpPLZcO1CMoks8eDNA-y-q1Wpm--1paxycVTHSuGrKvlmgGtCeMxYvBDB1_KG5nrAz1O0D96gLwb5zQmxqPe9lQGYPfywLSqlJiCnq3X-YeTn24ZP6Gj7nLwSaxO3ytgUoHm8_y2QYVLGEP7OQQ/s462/cc1.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="289" data-original-width="462" height="158" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitIjxXnzBEwH4XjN5FBVxbswxdkH3OyYoiBRU5vKXdpPLZcO1CMoks8eDNA-y-q1Wpm--1paxycVTHSuGrKvlmgGtCeMxYvBDB1_KG5nrAz1O0D96gLwb5zQmxqPe9lQGYPfywLSqlJiCnq3X-YeTn24ZP6Gj7nLwSaxO3ytgUoHm8_y2QYVLGEP7OQQ/w253-h158/cc1.jpg" width="253" /></a></div><p></p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQ1-pjgfbrBSWuH144Z5NYc6eEBB-OBJS0-QRxN8O7El3yqGICJk38bZqiuoo0BHwSuU7g7hno7HPTu-VbkSTvKOml1rjtqnumHStZLavj2X-wts5kyMxmM-2f0uODMxizpFbvRGTIHv7xpMRnK9PPH0prnG3glAMgjTQUBeg6S0OHsIIW3mohnGNE3Q/s1920/cc2.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="717" data-original-width="1920" height="120" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQ1-pjgfbrBSWuH144Z5NYc6eEBB-OBJS0-QRxN8O7El3yqGICJk38bZqiuoo0BHwSuU7g7hno7HPTu-VbkSTvKOml1rjtqnumHStZLavj2X-wts5kyMxmM-2f0uODMxizpFbvRGTIHv7xpMRnK9PPH0prnG3glAMgjTQUBeg6S0OHsIIW3mohnGNE3Q/s320/cc2.jpg" width="320" /></a></div><p><br />Create an email rule to bat off their usual rubbish (such as 'Swinging into Christmas... aboard the Royal Yacht Britannia' etc) and also block the domain as junk.<br /></p><p> <br />The laughable thing about these guys is that maybe 20% of their offers, may even float my boat. Unfortunately they will never get the chance to take any of my money. A rule bats them into spam as their <a href="http://tonysmiththathousingitguy.blogspot.com/2018/06/UKhousing-SocialHousing-GDPR-dont-you-forget-about-me.html" target="_blank">unsubscribe me link</a> is just for decoration. They refuse to 'forget' me or my work domain.<br /><br />Reporting these folk to <a href="https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-emails/report-spam-emails/" target="_blank">the ICO</a> is less than useless, just don’t bother. Apart from milking you for your annual registration fee charge, they are just a business cost and irritation. About as much use as a chocolate teapot or a transaction <a href="https://tonysmiththathousingitguy.blogspot.com/2022/05/-Hey-Student-Loan-company-self-service-fail-failure-Socialhousing-UKhousing.html" target="_blank">with the Student Finance England</a> folk in Darlington<br /><br />Next up are my ‘Mortgage Helper’ friends. <br /> <br />Well, more accurately invites as LinkedIn connection, friends. </p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj80ihem7OiaiGJLPGTuM4VrjQUYSbGsczdDamep9z4RuCoQj-UL5LQkK_-n-sq8oeXe_zq_zHO1kabCt9zxAgzyz5o263MRFUEskz8VfgS6imm7x7rkkGg7sq3OeE8SySRGpecKkwGuGutjAO1CIaZJvpQvskJsWpYJlZkAAJTMr3CqKRWuRtCTpGxhw/s705/CC3.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="261" data-original-width="705" height="118" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj80ihem7OiaiGJLPGTuM4VrjQUYSbGsczdDamep9z4RuCoQj-UL5LQkK_-n-sq8oeXe_zq_zHO1kabCt9zxAgzyz5o263MRFUEskz8VfgS6imm7x7rkkGg7sq3OeE8SySRGpecKkwGuGutjAO1CIaZJvpQvskJsWpYJlZkAAJTMr3CqKRWuRtCTpGxhw/s320/CC3.jpg" width="320" /></a></div><p>Perhaps you must encounter these too. Would you be likely to trust the largest purchase you will probably make in your life, to a total stranger most likely driven by sales commission? I wouldn’t. Would you not think by my age, I will have had a few mortgages, maybe paid a few off and already know my way around the (property) block? I do property management ICT for a living dont you know, if anyone, human or bot actually checked my <a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" target="_blank">LinkedIn profle</a>. <br /><br />All of these get an ‘Ignore’ from me, followed up with a ‘I don’t know Darlene’. <br /><br />Are these even real people? Most don’t even have a face that can be found in Google reverse Image Search <br /><br />Top tip – I do prefer to work and buy stuff from ‘real people’. If you are not real, probably don’t even bother targeting me. <br /><br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">If we at
Acutance Consulting can help your organisation with data issues, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
friendly chat over some Mrs Crimbles & a brew </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span><span style="color: #ff00fe;">. </span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="https://tonysmiththathousingitguy.blogspot.com/2022/06/uk-disrepairs-socialhousing-ukhousing-court-action-fines-ombudsman-Social-Council-Housing-PPI.html" target="_blank"><span style="color: black;"><span style="color: blue;">Now PPI is over, guess what the ambulance chasers are concentrating on?</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=F4MTHivAcyo" rel="nofollow" target="_blank"><img align="left" alt="Rolling Stones – Mothers Little Helper" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />Rolling Stones – Mothers Little Helper</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, Yuneo, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<font size="1">
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CH.htm">Spanish blog images | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">ES | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">DE | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm">FR | </a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-X1.htm">UK | </a>
</font>
</center><br /><br /><br />Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0tag:blogger.com,1999:blog-3477405546047983615.post-75069554038365913272023-03-10T09:32:00.003+00:002023-03-19T01:54:46.737+00:00The Littlest Rebel <div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvQwRtOBF6w9jd4gSowQ_a7-1eqZ5zYIh85Znc6ZmLRwBnlgaPYmV8K4Aafe4yYVIBnD_v0PdlW-epWkqSAdZ-XsC-zYx6XSM_pUgsRVsiD-Sv40qkGGMjbyOj00pRlkXoyN9LeSlfpvOXnRN_Giy8jdAeUGT8X57p3IqJdbSbQwtSb49mO9nXUEoKgw/s500/wwwHotpixOrgUK_12-01-02_0029.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="500" data-original-width="500" height="295" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvQwRtOBF6w9jd4gSowQ_a7-1eqZ5zYIh85Znc6ZmLRwBnlgaPYmV8K4Aafe4yYVIBnD_v0PdlW-epWkqSAdZ-XsC-zYx6XSM_pUgsRVsiD-Sv40qkGGMjbyOj00pRlkXoyN9LeSlfpvOXnRN_Giy8jdAeUGT8X57p3IqJdbSbQwtSb49mO9nXUEoKgw/w295-h295/wwwHotpixOrgUK_12-01-02_0029.JPG" width="295" /></a></div><p><span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;">If you do the Twitter thing, follow me at <b><a href="https://twitter.com/HousingITguy" rel="nofollow" target="_blank">@<span style="color: blue;"><span face=""arial" , "helvetica" , sans-serif">HousingITguy</span></span></a></b></span></span></span>
<span style="font-size: xx-small;"><span face=""arial" , "helvetica" , sans-serif"><span style="color: blue;"><b>or Lin<span style="color: black;">k</span>edIn here </b><a href="https://uk.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">https://uk.linkedin.com/in/tonysmiththathousingitguy</a></span></span></span><br />
</p><p></p><p></p><table border="2">
<tbody>
<tr>
<td><center>
<span style="color: blue;"><div class="separator" style="clear: both; text-align: center;"><a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/01/new-sensation.html" rel="nofollow" target="_blank"> <img border="0" height="98" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimcG3i_ph_7P8AeWbHcF3IL6-OJfB2XkW28k1wC-lko-wuH0c9byhT0lJmTw29XMUpCaNpiV0zShAJ5Q_TzkR0OIoxs7cHtinwll9EDCRaNtR2ycdqQKNpQyUphHT-JBBRAzL6_U4Rxaod/s200/Have+You.jpg" width="200" /></a></div></span></center></td></tr></tbody></table><p>I have often worked with clients on ‘customer journeys’ to examine and build sustainable processes and <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2014/12/clever-trevor.html" target="_blank">ICT solutions</a>, that support all steps in the chain. Now we all encounter and know about silo-thinking, how <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/10/isolation-System-Silo.html" target="_blank">mostly its not effective</a> and it can blunt performance.<br /><br />Its hard in many respects to shrug off silo thinking if staff are struggling with workload or being challenged to do more with less. I certainly understand that and am very aware of the effects of local authority cuts and other squeezes. I share that with my clients too, I get it to put it mildly.<br /><br />Procedures at all time need to be carefully thought out and also importantly well communicated to staff, who understand <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2017/08/inform-educate-entertain-GDPR-New-Data-Legislation.html" target="_blank">GDPR</a> and other implications as well as their effect on staff and end-customers, further downstream. What do I mean by that, you may ask?<br /><br />Well, respect for data and its accuracy is crucial, as well as <a href="http://tonysmiththathousingitguy.blogspot.com/2019/06/boss-drum-corralling-in-your-wayward-socialhousing-data-cleansing-cleanup-with-Infoboss.html" target="_blank">being governed by law</a>. Poor recording of data, storing it in the wrong place, or in many places, creates issues later which are much more serious. One example is where an admin staff member may choose to drop some documents with personal information in some team network drives, rather than a <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2016/12/destroy-everything-you-scan.html" target="_blank">corporate EDRMS</a>. That saves 30 seconds per document and that specific team probably knows where to look to locate that information. However, this is false economy.<br /><br />Where it falls apart somewhat is when much further down the line, another team is pursuing info around a <a href="http://tonysmiththathousingitguy.blogspot.com/2022/10/No-Complaints-Residents-tenants-in-Social-Housing-UK-complaining.html" target="_blank">complaint</a>, disrepair claim (we have many complainants and chasers), audit query, FOI (Freedom of Information) or ‘right to be forgotten request’, this is where the downside can be found. This too is as <a href="http://tonysmiththathousingitguy.blogspot.com/2019/11/big-or-small-its-complex-NHF-Small-HAs-Asbestos-LGSR-Compliance-RSLs-RPs-Registered-Providers.html" target="_blank">difficult to small</a> as well as bigger providers. Each of these requests can take days maybe weeks to resolve. If <a href="https://tonysmiththathousingitguy.blogspot.com/2022/06/uk-disrepairs-socialhousing-ukhousing-court-action-fines-ombudsman-Social-Council-Housing-PPI.html" target="_blank">disrepair claims</a> or challenges from the ombudsman result in cash payments to tenants, you can bet that many times that internally is wasted on chasing around to pull disparate information can be corralled together.<br /><br />With a government and department of levelling up and communities mad keen to tell renters to ‘<a href="https://tonysmiththathousingitguy.blogspot.com/2022/10/No-Complaints-Residents-tenants-in-Social-Housing-UK-complaining.html" target="_blank">report your landlord</a> direct to the ombudsman’, on Facebook, Twitter and elsewhere, those queries and complaints are coming thick and fast. They will be increasing too. Lets hope we can see <a href="http://tonysmiththathousingitguy.blogspot.co.uk/2015/07/sledgehammer.html" target="_blank">squeezed repair and other budgets</a>, used to resolve issues in the most satisfactory manner possible, rather than using it to chase our tails struggling to find information.<br /><br />Get processes right from the start, train staff to operate in a certain fashion and know why we do it that way and manage them well to use it, is the best foundation. <br /><br />We need more good leaders, not rebels cutting corners. <br /></p><p></p><div style="text-align: center;"><span style="color: #ff00fe;">If we at
Acutance Consulting can help your organisation with data issues, </span></div><div style="text-align: center;"><span style="color: #ff00fe;">please just get in
touch, for a
friendly chat over some chocolate gingers & a coffee </span><span style="color: #ff00fe;">☕</span><span style="-webkit-text-fill-color: transparent; background-image: url("https://abs-0.twimg.com/emoji/v2/svg/1f60b.svg"); background-position: center center; background-repeat: no-repeat; background-size: 1em 1em; padding: 0.15em;"><span style="clip-path: circle(0% at center center);"><span data-offset-key="6e53q-0-0"><span data-text="true">😋</span></span></span></span><span style="color: #ff00fe;">. </span></div><p></p><p style="text-align: center;"><span style="color: blue;"> Related Post:<span style="color: black;"><span style="color: blue;"> </span></span><a href="https://tonysmiththathousingitguy.blogspot.com/2022/06/uk-disrepairs-socialhousing-ukhousing-court-action-fines-ombudsman-Social-Council-Housing-PPI.html" target="_blank"><span style="color: black;"><span style="color: blue;">Now PPI is over, guess what the ambulance chasers are concentrating on?</span></span></a><span style="color: black;"><span style="color: blue;"> </span></span></span> <br />
</p><div style="text-align: center;">
<div>
<a href="https://archive.org/details/@housingitguy"><table border="1"><colgroup span="3"><col width="100"></col>
<col width="350"></col>
</colgroup>
<tbody>
<tr>
<td><div class="separator" style="clear: both; text-align: center;">
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhglgFhlLSbRWKVMUV9Sv5xEi1baW7nsQjUM4xycPcIioFpBijhprh6BwXKkxI3KM2BC5_2kMAiNKXwm2GORLZHdZh4a3gtpyO5xrsoH7of-fQ0AXtYxpmvyVlpfXN76GKHjZiEW1TiNEXY/s1600/podcast-image-small.jpg" width="40" /></a></div>
</td>
<td>Catch the blog monthly archive at<br />
<a href="https://soundcloud.com/housingitguy/" rel="nofollow" target="_blank">https://soundcloud.com/housingitguy/ </a> </td>
</tr>
</tbody></table>
</a>
</div>
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
</div>
<div style="text-align: center;">
<br />
_/_/_/_/_/_/_/_/</div>
<div style="text-align: center;">
</div>
<br />
<span style="font-size: xx-small;">I would be pleased to connect with you on LinkedIn - <a href="https://www.linkedin.com/in/tonysmiththathousingitguy" name="webProfileURL" rel="nofollow" target="_blank" title="View public profile">http://uk.linkedin.com/in/tonysmiththathousingitguy</a>
Message me with any issues or queries, you would like to be explored in
this blog. We generally receive a couple of suggestions each month.</span><br />
<span style="font-size: xx-small;"></span><br />
<a href="https://www.youtube.com/watch?v=3eXlzmqueAg" rel="nofollow" target="_blank"><img align="left" alt="The Fall - The Littlest Rebel" border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi79g0UBTStQGUeS0B3MtZU_Aktlbdr4EGwUvcH2EIC8sxOfjirw-zwfzRlfGaw9HzPd4pW-lir0gyHhd1KUKdnJgsFVdg4Ev58D0oNed64_9IdjNKLBtgBXx0SPx-v4uVmU_brLePId6Ar/s200/cassette.jpg" vspace="6" />The Fall - The Littlest Rebel</a>.
<br />
(c) Tony Smith, Acutance Consulting <a href="http://www.acutanceconsulting.co.uk/" rel="nofollow" target="_blank">www.acutanceconsulting.co.uk 07854-655009</a><br />
<br />
<br />
<span style="font-size: xx-small;">Access a quick list of our Social Housing ICT blog posts <a href="http://acutanceconsulting.co.uk/acutanceblogs.htm" rel="nofollow" target="_blank">here</a></span><br />
<div class="google-auto-placed ap_container" style="clear: none; height: auto; text-align: center; width: 100%;">
<ins class="adsbygoogle adsbygoogle-noablate" data-ad-client="ca-pub-2117494422120786" data-ad-format="auto" data-adsbygoogle-status="done" data-overlap-observer-io="false" style="background-color: transparent; display: block; height: 0px; margin: auto;"><ins id="aswift_6_expand" style="background-color: transparent; border: medium none; display: inline-table; height: 0px; margin: 0px; padding: 0px; position: relative; visibility: visible; width: 578px;"><ins id="aswift_6_anchor" style="background-color: transparent; border: medium none; display: block; height: 0px; margin: 0px; opacity: 0; overflow: hidden; padding: 0px; position: relative; visibility: visible; width: 578px;"></ins></ins></ins></div>
<span style="font-size: xx-small;"><br />
Could we help you or your organisation? Our contact details are <a href="http://acutanceconsulting.co.uk/contactacutance.htm" rel="nofollow" target="_blank">here</a> , get in touch we will be pleased to chat about your problems and help with your organisation issues.</span><br />
<br />
<span style="color: white;"><span style="font-size: xx-small;">File
Under:
#HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,
07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js,
ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active
Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon
Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset
Management,Associates,Aurora,Average IT Costs,AWI SX Integration
Toolkit,AWS,
BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser
Applications,Business Objects,Business Planning,Business Process
Review,Business social networking,
CACI,Capita One Housing,CBL,CCS IT Keystone
CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita
One,Capital Management,Cashflow,Castle,Castleton,Castleton
Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute
Of Housing,Cheaper Housing IT,Chics,
Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica
Saffron,Clearview,Clik,Cloud
Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward
Services,Company,Competitive Dialogue process,Component
Accounting,Consilium,Consolidation,
Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor
Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer
Relationship Management,Cx,
DRS,Deeplake,Designer Software,Development
Systems,Director,Document,Documotive,Docuware,Dynamic
AI,DynamicAI,Dynamics 365,D365,Dynamics365,
ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse
Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e,
Facebook,Factorwise,Field Service management,Finance,Financial
Systems,Financials,Footprint,Forms,Freezes,Fusion,
Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting
best from,GoTonySmith,Grasp,Grip,Group Apex,
HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi
Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark
survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing
Management,Housing Management Consultant,Housing Partners,Housing
Portfolio Management System,Hub Asset Management,Homeswapper,Housing
jigsaw,
Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic,
IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems
Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information
Technology,Information@Work components,Informix,Innovation,
Informetis,Inphase,Inside Housing,Insight,Internet
Portal,Internetalia,Invu,Ireland,Irish,itLab,
Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics,
Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,
M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics
CRM2011,Microsoft365,microsoft 365,MWL,Management,Management
Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics
365,Microsoft
dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and
pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ
NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager
Mobile,NROSH,Natural,Neighbourhoods and
Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public
Services,Notice,
OA,OGC Buying Solutions,OJEU
Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open
source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource
and outsourcing,OutSystems,
PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People
Value,Peoplevalue,PfH,Pick,PlanForm,Planned
maintenance,Plenfific,Plus,Portfolio
Management
System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid,
QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss,
RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red
Olive,Registered,Registered Social,Rent
Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,
Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open
Housing,SQL Reporting,SQL
Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro,
Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software
Applications,Social Media,Software,Software solutions,Spotlight
Service,Spotlightservice,Star rating,Stores and
Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise,
Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise,
T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish
Casework,Tagra,Task,TAIM,Technologies (India) PVT
Limited,Telecetera,Template,Terminal Services,That,Three
Star,Tilt,TiltAffinity,Today,Tony
Smith,Tony Smith That Housing IT Guy,TonySmith that housing
IT,TonySmithHou,TonySmithHousing,
,TonySmithHousingITguy,Total,Total
Mobile,Totalmobile,Trace,Tribal,Twitter,
U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United
Kingdom,Universal,Universalcredit,Universe,Unrest,
Valueworks,Van Stock,Vantage,Vantage
Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and
data,Voluntas,
Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect,
XML,Xen App,XenApp,Xmbrace, <a href="http://acutanceconsulting.co.uk/acutancelinks.htm" target="_blank">.</a><a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CK.htm" target="_blank">.</a><a href="https://twitter.com/HotpixUK/status/683339824850464771" target="_blank">.</a></span></span>
<br />
<center>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-A000.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AL.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-AEC-Routemaster.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-CG.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-RB0.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AP.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Night.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AQ.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Peace.htm#0">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AR.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-HotpixUK-GoTonySmith-Warrington.htm">.</a>
<a href="http://acutanceconsulting.co.uk/TonySmith-Tony-Smith-Photo-Images-AS.htm#0">.</a>
</center>Tony Smith, that housing IT Guyhttp://www.blogger.com/profile/03758797121844324508noreply@blogger.com0