or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/
Effective Safeguarding has been a feature since the 2014 care act, which enshrined some new requirements around adults. Housing Association/RSL/RP staff are the eyes and ears of the organisation and I am sure informally, issues such as hoarding and potential abuse, have always been passed back, by concerned staff.
Pretty much all organisations since 2014 have placed formal training in place to enforce a mindset of thinking in a safeguarding frame of mind. For some more information on supporting frontline staff, this link from the SCIE is excellent http://socialwelfare.bl.uk/subject-areas/services-activity/social-work-care-services/scie/162233housing-guide-for-frontline-housing-staff.pdf
I was recently involved in a procurement and implementation where I received the same training session as repair trades staff. We were rolling out a new mobile working system and decided that safeguarding should be an integral part of the bread & butter system. A brilliant idea IMHO.
We set about creating a mobile form that could be used by a member of staff already at a location for a particular purpose, or if they just spotted something while passing. The former can pull in asset address and other details from the initial task. Where something is spotted, a free text search can be quickly made to bring up the nearest asset, or tag from long & lat coordinates.
The key thing is that the details can be captured quickly, with enough info to not need a secondary chase-up for further details, except in exceptional cases. The suspected area of abuse is captured, each is explained with a short narrative to help the user. These include abuse that is physical, sexual, psychological, financial, neglect, discriminatory or institutional. At this point if serious, on the mobile form, a 999 call can be initiated, or a call made to the internal safeguarding contact(s).
If possible, photographs can be captured, with comments and all the above details emailed in to the safeguarding team. A workflow task or SMS text could also be initiated.
This means that logging a safeguarding observation is easy to record and a clear audit trail left for the organisation. If the information is managed correctly, other agencies involved, warning flags updated in back office systems, it might improve those communities and reduce costs of providing services.
How can the technology you have access to, assist your organisation in managing recording safeguarding issues, more efficiently?
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Related Post: Has your organisation discovered Yammer yet?
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Massive Attack - Safe From Harm.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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