tonysmiththathousingitguy @HousingITguy

Some thoughts on IT and UK SocialHousing from a unique perspective of over 25+ years working with over 100 RSL's, Councils and social landlord groups in the UK, Ireland & Australia. Also a healthy music knowledge music over the last 5 decades Available for independent housing RSL implementation, procurement of HMS, Repairs, CRM, EDM, DLO, Financial, Scheduling systems, critical friend etc. In Scotland I work with the folks at Arneil Johnston Check us out on Soundcloud /housingitguy

Monday 27 March 2023

Mothers Little Mortgage Helper

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

It's almost as if GDPR never happened. Do you seem to see the level of marketing spam I seem to see these days?

Most of it is not even good marketing spam either. Often it’s the usual ‘buy a marketing list’ and just email everyone to death. Maybe one day someone will cave in to ‘stop you and buy one’, but its hardly likely.

The most stupid of all are companies selling something you might one day buy in business or personal contexts, but because they have hacked you off by contacting you too often, while not being signed up to, may never have the chance. With me they wont have the chance as apart from ignored requests to ‘unsubscribe’ to a purchased list I am on that me or my company never authorised this type of marketing, a special email rule kills the emails stone dead.

‘Journeys of distinction’ AKA ‘Travelling with Luxury’ are my favourite muppets. Using a letter prefix to try to evade junk rules running against emails, these are a tad more challenging to bat off, but quite easy really for domains they keep buying for more spam: www.JourneyOdNews.co.uk as well as www.travellingwith luxury.co.uk and www.travellersTrust.co.uk

Create an email rule to bat off their usual rubbish (such as 'Swinging into Christmas... aboard the Royal Yacht Britannia' etc) and also block the domain as junk.

The laughable thing about these guys is that maybe 20% of their offers, may even float my boat. Unfortunately they will never get the chance to take any of my money. A rule bats them into spam as their unsubscribe me link is just for decoration. They refuse to 'forget' me or my work domain.

Reporting these folk to the ICO is less than useless, just don’t bother. Apart from milking you for your annual registration fee charge, they are just a business cost and irritation. About as much use as a chocolate teapot or a transaction with the Student Finance England folk in Darlington

Next up are my ‘Mortgage Helper’ friends.

Well, more accurately invites as LinkedIn connection, friends.

Perhaps you must encounter these too. Would you be likely to trust the largest purchase you will probably make in your life, to a total stranger most likely driven by sales commission? I wouldn’t. Would you not think by my age, I will have had a few mortgages, maybe paid a few off and already know my way around the (property) block? I do property management ICT for a living dont you know, if anyone, human or bot actually checked my LinkedIn profle.

All of these get an ‘Ignore’ from me, followed up with a ‘I don’t know Darlene’.

Are these even real people? Most don’t even have a face that can be found in Google reverse Image Search

Top tip – I do prefer to work and buy stuff from ‘real people’. If you are not real, probably don’t even bother targeting me.

If we at Acutance Consulting can help your organisation with data issues,

please just get in touch, for a friendly chat over some Mrs Crimbles & a brew ☕😋.

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Rolling Stones – Mothers Little Helper.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark 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Friday 10 March 2023

The Littlest Rebel

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I have often worked with clients on ‘customer journeys’ to examine and build sustainable processes and ICT solutions, that support all steps in the chain. Now we all encounter and know about silo-thinking, how mostly its not effective and it can blunt performance.

Its hard in many respects to shrug off silo thinking if staff are struggling with workload or being challenged to do more with less. I certainly understand that and am very aware of the effects of local authority cuts and other squeezes. I share that with my clients too, I get it to put it mildly.

Procedures at all time need to be carefully thought out and also importantly well communicated to staff, who understand GDPR and other implications as well as their effect on staff and end-customers, further downstream. What do I mean by that, you may ask?

Well, respect for data and its accuracy is crucial, as well as being governed by law. Poor recording of data, storing it in the wrong place, or in many places, creates issues later which are much more serious. One example is where an admin staff member may choose to drop some documents with personal information in some team network drives, rather than a corporate EDRMS. That saves 30 seconds per document and that specific team probably knows where to look to locate that information. However, this is false economy.

Where it falls apart somewhat is when much further down the line, another team is pursuing info around a complaint, disrepair claim (we have many complainants and chasers), audit query, FOI (Freedom of Information) or ‘right to be forgotten request’, this is where the downside can be found. This too is as difficult to small as well as bigger providers. Each of these requests can take days maybe weeks to resolve. If disrepair claims or challenges from the ombudsman result in cash payments to tenants, you can bet that many times that internally is wasted on chasing around to pull disparate information can be corralled together.

With a government and department of levelling up and communities mad keen to tell renters to ‘report your landlord direct to the ombudsman’, on Facebook, Twitter and elsewhere, those queries and complaints are coming thick and fast. They will be increasing too. Lets hope we can see squeezed repair and other budgets, used to resolve issues in the most satisfactory manner possible, rather than using it to chase our tails struggling to find information.

Get processes right from the start, train staff to operate in a certain fashion and know why we do it that way and manage them well to use it, is the best foundation.

We need more good leaders, not rebels cutting corners.

If we at Acutance Consulting can help your organisation with data issues,

please just get in touch, for a friendly chat over some chocolate gingers & a coffee ☕😋.

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

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The Fall - The Littlest Rebel.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Tilt,TiltAffinity,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
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