or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy
How often do organisations change their big systems?
You know, like full housing management, finance, EDRM, HR/OD systems. These are all complicated and at times frustrating animals. Most clients I have experienced, tend to have had these solutions in place for many years and will have opinions on their existing supplier(s). This could be good, bad or indeed indifferent.
A bit like a couple in a happy marriage, when organisations are contracted to many years of a supplier and applications, they actually only rarely think about 'playing away'. When the excitement has dulled and its seven years on, how much do organisations (and divorcees too I guess, following the analogy), know about the field?
I am often surprised with some organisations who are surprisingly well informed and some who have a very limited knowledge of the options out there. Apart from their own current supplier, recently I encountered a social housing client, that only knew of two other possible supplier options, when there were about seven plus proven, to consider. There are often many more too. How can we ensure these suppliers are aware of new opportunities and organisations have enough knowledge to make a proper informed choice.
The other week someone described me as a walking text book on socialhousing ICT. It was nice of them to say that, and I can bring that knowledge to help organisations I work with. This might take us 85% of the way to where we may go, with an OJEU tender providing the full picture and outcome.
OJEU does however allow the very useful preamble route of 'Pre-Market Engagement', which I have used in many cases to really good effect, to:
• Identify your outline requirements clearly
• Involve partners, staff and potential suppliers early
• Refine your business case and budget
• Select your procurement route
Letting the market be aware that a specific product or service requirement, may be coming up can be very useful. For the potential buyer, it can be confirmed that one or more suitable suppliers, may bid and a chance to set something near appropriate budgets.
While it’s clear that good pre-market engagement strengthens the procurement process, it is not always given the effort and resources it needs. I am a fan of it, as it can prevent many issues downstream in any resulting procurement and proves we may be able to procure, what we think we are looking for. Keep to the rules of course as to what is permissible, and maybe consider this approach yourself in the future, if splitting up with your existing supplier.
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Related Post: Things to think about when asking questions on tenant satisfaction surveys
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Toploader - Let The People Know.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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