Wednesday, 13 September 2017

Peace Of Mind

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As anyone who has worked with me knows, I have always done a lot of work around components, socialhousing compliance and cyclical processes.

I remember quite a while ago, coming across some surveyors who seemed stranger than most, in that they seemed to complete a lot of internal surveys, always towards the end of the day.

Fascinating though that was, it indicated that they were not getting into some of the properties at all. The answer was simply to add a little bar code in every door jamb, which had to be photographed as the first question on the mobile survey. For such a small initiative, it increased accuracy in the survey team and made a massive difference to performance too.

It’s a pity there is always a need to constantly follow up contractors or staff, to ensure procedures are being followed. No more crucial, is the area of Landlord Gas Servicing, which as we know can result in CEOs being consigned to the clink, an addition to unlimited fines.

Last week while doing some work at a council housing team in Somerset, I saw a brilliantly updated version of the idea above, providing gas compliance peace of mind.

GasTag is a new mobile app that evidences that the right certified Gas Safe engineer is in the right asset, servicing the right equipment, at the date they were meant to. It is quite a leap from the original basic bar code, although starts with a QR code RFD tag, which identifies all appliances that are found in the target property or communal facility, in the annual LGSR service schedule.

An integral GasTag app, allows the gas engineer to be linked to their certification, before attempting to carry out any work.

Every summer, ‘er indoors & I always organise a service on the Worcester-Bosch. Strangely, until it was pointed out to me, I realised that I had never asked, for our local gas engineers Gas Safe registration number. Clearly, I should be paying much closer attention(!).

With the GasTag app, invalid or expired certification, means no servicing, taking away this issue completely. As seen recently on BBC’s Rogue Traders, this is a big problem, with GasSafe Register estimating that over a million dodgy gas jobs apparently carried out in the UK by un-certified engineers.

The GasTag app allows the qualified Gas Engineer or DLO operative to complete the necessary LGSR form, being guided through each step, based on all the gas appliances in the property. Each is scanned or detected via its QR or RFC tag, as the service progresses. This documents each appliance make, model, serial etc in the secure Gas Tag Cloud. Where tenants have added a second gas fire, cooker or other appliance, this can be added and tagged on the fly, including image & details, including warranty if applicable.

As you would expect, the easy to use mobile app geotags and date stamps the LGSR, so there is no opportunity for fraud or mistakes. No access is a common problem and this is catered for too. A no-access card can be put in the letterbox, photo taken of it hanging out the front door, all geotagged and date/time stamped.

A PDF of the LGSR (Landlords Gas Safety Record) is then available to be emailed to the resident and also able to be accessed by the landlord for adding into EDRMS/Document Management system.

While too many RSL’s seem to still insecurely record and monitor gas service compliance on Excel spreadsheets, GasTag provides a handy portal.

I can see that auditors, as well as socialhousing performance and quality bods, will really love this. It’s certainly having an impact where I encountered it at Taunton Deane Borough Council for compliance, where it’s been working in the field for some time.

If you have sleepless nights about the state of your gas compliance and are like me going to the NHF Conference in Birmingham next week, check them out on stand 47.

Do say hi too, if you spot me down there. Register free now for the event at

Read more about GasTag at  or contact them on 03302 290277


Attend NHF



Related Post: Why time is the key for efficient gas servicing 


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Boston – Peace Of MindBoston – Peace Of Mind.
(c) Tony Smith, Acutance Consulting 07854-655009

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