Monday 7 March 2016

Sensoria

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



We increasing hear about the IOT (Internet Of Things) and how dozens if not hundreds of sensors will be creeping into our homes & lives, to revolutionise the way we live. One bit of tech that has already, stealthily found its way into our tenant and customer lives is the Smartphone. Can you even imagine a life without one these days?

Walking around with your Smartphone you are a mobile CCTV and GPS rolled into one. What if we could harness our tenants and customers as 'sensors'? It would be good, although do you think too far-fetched, for the real world? Consider how Corries old resident 'Neighbourhood Watch' stalwart Percy Sugden, might have made use of a Smartphone?

Well, following on from my request earlier this year, for New Sensations, the super Suzy Robinson has highlighted a pretty amazing way to make this a reality. Adactus Housing in Leigh, Lancashire, (quite local to me,) have recently enhanced their 'Adactus500', which has been running already for over five years. Tenants and customers have been invited to be 'sensors' for the landlord and it seems to be going well.


Suzy, such a good egg, kindly organised my own red-carpet tour, of how they have achieved this online.



The 500 is a combination of the Adactus tenant participation and customer reward functions, all hosted online. It rendered nicely on my tablet, which is the kind of device our tenants are most likely view the site on.

Customers who sign up can earn points by getting involved in activities and also progress to a 'premium' membership upgrade. Activities are based around some elements of traditional Tenant participation, such as any RSL would certainly recognise. It includes satisfaction surveys, scrutiny panels such as for Universal Credit, and being a customer services mystery shopper. 

So where do the 'sensors' come in? Well, Adactus are looking to harness customer Smartphone's, eyes and ears, in  number of key areas. A number of activities are designed to encourage customers to share issues about their homes and neighbourhoods, capturing details via video / snaps on their phones.  Geotagging allows locations to easily be pin-pointed and Adactus staff to be alerted to many problems, potentially they would never be aware of.



Some of the current smartphone activities, included taking snaps of corridor areas and of heating controls, together with passing on comments . Successfully completing five photo tasks, is enough to promote the customer to Premium status.

Each task can be submitted just once by a 'standard' member, but repeated every 30 days by a 'premium' one.  The quality of submissions is carefully monitored, as good images are encouraged. Clear, in-focus image are obviously more useful to estate and repair teams at Adactus. Customers who can manage to achieve good quality, will then be encouraged to take more. Every time a photo task is approved, the ticker counts down until they are rewarded by upgraded to Premium.

This is encapsulated in the Adactus strategy, in the following way:
  • The Group will encourage its smart-phone owning tenants to become an important part of its approach to service quality control. Through the Adactus 500, tenants will be rewarded for supplying live data (for example, images) of the condition of properties and neighbourhoods. These data will, alongside staff feedback and supervisors’ inspection results, be used to direct services such as maintenance and ASB. 

The proof of the pudding of course, is what level of sign up is being achieved? Well, as of last month it was running at 1269 out of a total of nearly 13,000 homes. So a very healthy 10%. Higher than most RSL's I generally encounter. The work on the '500' has been recognised by TPAS, as its just been shortlisted for excellence in digital involvement

I really liked the way this had been done.  It was simple and straight forward to use and I can see why so many customers are taking part, making this a success. I think Adactus are ahead of the curve here, potentially providing an imaginative template for others who can easily make use of the same innovations. A big thank you to Suzy, catch her tweets at @Suzy_Adactus

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Time to automate your tenancy signup dont you think? 

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Cabaret Voltaire - SensoriaCabaret Voltaire - Sensoria.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

No comments:

Post a Comment