Putta Block

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Do you remember those halcyon days of double glazing salesmen, call calling you at all times of the day? It was mainly landlines then and an easy job to left foot them, if you had a sense of humour. I would very often reply, "Just give me a few moments, I have some fish fingers under the grill", before just putting the phone on the table for 20 minutes or so. They usually had gone by the time I eventually bothered to return.

I would engage some of the more interesting ones, by apologising that I did not have any windows. When asked, "How is that possible?", I would reply that "I lived in a bunker". That usually saw them off, apart from one enterprising chap I remember, who asked "How are you for soffits and bargeboards then? Nice one. He probably went far, maybe selling BAE weapons to puppet regimes by now.

The nuisance call persists however, now following us on our ubiquitous mobile phones. Most of us have no-doubt signed up to the mail preference service for landlanes (http://www.mpsonline.org.uk/mpsr/ ). Until a few days ago, I did not know there was an equivalent for mobiles.

Its estimated that only 3% of people have opted out of unsolicited mobile calls. There is a new "text to register" service that has been launched to end a lot of the nuisance calls. This adds your number to the 'Do not call' database, held by the Telephone Preference service (TPS). Just text 'TPS ' followed by your email address, to register. A text reply should confirm you have successfully been added.

More details on the new OfCom announcement here http://media.ofcom.org.uk/news/2016/tps-text-to-register-service/

Get yourself, family, friends and staff colleagues aware of this and let's reduce some of those nuisance calls.

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: What can we learn from the evolution of the car wash? 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


The Fall - Putta Block.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Sensoria

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



We increasing hear about the IOT (Internet Of Things) and how dozens if not hundreds of sensors will be creeping into our homes & lives, to revolutionise the way we live. One bit of tech that has already, stealthily found its way into our tenant and customer lives is the Smartphone. Can you even imagine a life without one these days?

Walking around with your Smartphone you are a mobile CCTV and GPS rolled into one. What if we could harness our tenants and customers as 'sensors'? It would be good, although do you think too far-fetched, for the real world? Consider how Corries old resident 'Neighbourhood Watch' stalwart Percy Sugden, might have made use of a Smartphone?

Well, following on from my request earlier this year, for New Sensations, the super Suzy Robinson has highlighted a pretty amazing way to make this a reality. Adactus Housing in Leigh, Lancashire, (quite local to me,) have recently enhanced their 'Adactus500', which has been running already for over five years. Tenants and customers have been invited to be 'sensors' for the landlord and it seems to be going well.

Suzy, such a good egg, kindly organised my own red-carpet tour, of how they have achieved this online.



The 500 is a combination of the Adactus tenant participation and customer reward functions, all hosted online. It rendered nicely on my tablet, which is the kind of device our tenants are most likely view the site on.

Customers who sign up can earn points by getting involved in activities and also progress to a 'premium' membership upgrade. Activities are based around some elements of traditional Tenant participation, such as any RSL would certainly recognise. It includes satisfaction surveys, scrutiny panels such as for Universal Credit, and being a customer services mystery shopper. 

So where do the 'sensors' come in? Well, Adactus are looking to harness customer Smartphone's, eyes and ears, in  number of key areas. A number of activities are designed to encourage customers to share issues about their homes and neighbourhoods, capturing details via video / snaps on their phones.  Geotagging allows locations to easily be pin-pointed and Adactus staff to be alerted to many problems, potentially they would never be aware of.

Some of the current smartphone activities, included taking snaps of corridor areas and of heating controls, together with passing on comments . Successfully completing five photo tasks, is enough to promote the customer to Premium status.

Each task can be submitted just once by a 'standard' member, but repeated every 30 days by a 'premium' one.  The quality of submissions is carefully monitored, as good images are encouraged. Clear, in-focus image are obviously more useful to estate and repair teams at Adactus. Customers who can manage to achieve good quality, will then be encouraged to take more. Every time a photo task is approved, the ticker counts down until they are rewarded by upgraded to Premium.

This is encapsulated in the Adactus strategy, in the following way:

• The Group will encourage its smart-phone owning tenants to become an important part of its approach to service quality control. Through the Adactus 500, tenants will be rewarded for supplying live data (for example, images) of the condition of properties and neighbourhoods. These data will, alongside staff feedback and supervisors’ inspection results, be used to direct services such as maintenance and ASB. 

The proof of the pudding of course, is what level of sign up is being achieved? Well, as of last month it was running at 1269 out of a total of nearly 13,000 homes. So a very healthy 10%. Higher than most RSL's I generally encounter. The work on the '500' has been recognised by TPAS, as its just been shortlisted for excellence in digital involvement

I really liked the way this had been done.  It was simple and straight forward to use and I can see why so many customers are taking part, making this a success. I think Adactus are ahead of the curve here, potentially providing an imaginative template for others who can easily make use of the same innovations. A big thank you to Suzy, catch her tweets at @Suzy_Adactus

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Time to automate your tenancy signup dont you think? 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Cabaret Voltaire - Sensoria.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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What you need

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

“Apps, that's what our tenants need, don’t they? So they can pay their rent and log a repair. Surely we have to get one made up, they look good too, we would look like a trailblazing organisation”.

The above is not quite a de-facto ‘just heard’ conversation, but is assembled from a few strands of some I have heard just recently. Funnily enough I have been thinking about apps recently as I have just upgraded the old ‘dog & bone’ and took the decision to review what apps I moved and which would be in the first two screens.

I have the usual suspects on the first screen of my phone, which reflects my life-style. Jet set, UK wide, hired hand looking at helping social landlords, get the most of their housing investment. I might be exaggerating somewhat there. However, TheTrainline, TubeMap, AroundMe, Maps, Alarm Clock, CoPilotGPS, Laterooms and Evernote all feature, as well as Twitter and Facebook.

After that, it gets a bit more vague. Apps I use occasionally, maybe less than once a month and apps that I downloaded for a short precise purpose. A lot of those can be binned. Many relate to a specific event and vary in stability, completeness, ability to stay open or relevance to the actual event. I wont embarrass anyone, but it seems to me (and others who have had the conversation with me), having a conference app just ticks a box.

No-one really tests it properly and if they did, would the problems be fixed in time anyway?
So I think, having a ‘Me Too’ type app is a very bad idea. It’s an even worse idea at events I generally go to, that is ‘ones that attract Housing IT people’. You know, they will be the worst critics, even screen-shot-ing it and generally posting it around. However good we think we are, the temptation to point the finger is right there, isn’t it?

So back to the original point, are apps worth spending on for social housing tenants/customers?
Well, one for mutual exchanges might be pretty useful. That's an intense activity that you might engage in for a few months. Anything that helped would be really good.
Logging responsive repairs is often mentioned. With the average tenant only logging about 1.7 repairs annually, the cost per transaction could be pretty high, if anyone remembered from one year to the next, they even had an app for it.

Some of the innovation I find most interesting is where an existing app such as Facebook, used a lot within our customer base, could have our landlords widgets embedded within it. I.E. in my FB homepage, I could log a repair, see my balance and initiate a payment via Allpay etc. Possibly that is a place where some efforts could be targeted, returning a relatively low cost per transaction.

I think you will agree, this will encourage engagement, as its simple and convenient. As John Popham puts it, having people go to the effort of switching to a special app, its just like having to switch over from Coronation St, just when the dialogue is getting juicy, to do something boring for 5 mins on the Discovery Channel. Makes you think doesn't it?

If you think your organisation could use some help with your ICT or housing processes, please don’t hesitate to get in touch.

Related Post: Is this the time for your organisation to get dangerous?

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You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !

INXS - What You Need.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, or you could benefit from any of our services please get in touch and let me know!

You can access a quick list of blog posts here
Could we help you or your organisation?
Our contact details are here, get in touch we will be pleased to chat about your problems or issue.




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