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If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

You may have caught my blogpost, touching on the expansion of choice for scheduling Social Housing repairs and other areas, a couple of months ago. Since then I have been doing a bit of a deep-dive into the most exciting full Cloud innovation available for scheduling, from More IQ

For me, that ‘Full Cloud’ and designed from the ground up for Cloud, is these days the most crucial attribute.

Since just before our two years of painful pandemic lockdowns, already I was aware of ‘an about turn’, to the Cloud and browser delivered apps, especially from local councils during procurement.  “If its not Cloud Tony, we don’t want to procure it!”. Very wise too!

Clearly, this seismic shift has understandably wrong-footed many suppliers with older, more traditional Client-Server solutions. Redeveloping/retrofitting those can be extremely expensive and also suffer from not being able to absolutely start again, from the philosophical “blank sheet of paper”. If exploited thoroughly, a well designed Cloud architecture can provide infinite extendibility and expansion. On scheduling solutions, I have seen many projects, as a critical friend where scaling up from a fairly nippy fifty operative diaries to 500, has quickly meant a second or third physical server with 65%+ CPU utilisation, or over a minutes wait, to offer a customer some slot options. Conventional client-server based solutions, do too suffer from many of those 'all weekend' upgrades too!

Out of the box, back office agent view of
MOREIQ, showing estimated cost/journey time

Out of the box, scheduler MoreIQ web user view

The key architects of More IQ, Nick Shipton, Gael Sainson and Katie Evans, who I am sure will be known to many particularly from the Xmbrace days, appear to have cracked this issue using key Cloud infrastructure features. I have seen the More IQ scheduler effortlessly handle 3,000 filled diaries, deftly with performance to spare. On that last point, one of the main asks of any scheduler, on the performance front is being ‘Dynamic’. I surround the word in brackets, as its much maligned and mis-used. What do we mean by it?

Graphical features of MoreIQ

A dynamic scheduler in my book, brings decent automation & potentially allows many more diaries to be managed with a leaner manager/scheduler role headcount. So often I have seen legacy scheduling solutions purchased on a business case of reducing staff and the headcount grows instead. Has that ever happened to you in an organisation you have worked in?

In contrast to quite a few other schedulers out there, MoreIQ ticks a lot of my boxes here. Three operatives phoning in sick at 08:06 is not a drama, just handled automation within a minute. A HR link has been thought through too, so only one system need be updated, not three or more. Metrics available for efficient automation are forward thinking too, covering strategies to favour reduction of CO2, bonus/penalties, mobile journey AI learning, all supported.  

As we know in SocialHousing, scheduling a responsive repairs team is different to managing voids, planned works or coordinated actions, such as an eviction or combined gas/arrears visit. MoreIQ deals with these situations by design, using a concept of ‘parcels’ to better manage our sequenced tasks.

Parcels of dependent work – Eventually in 2022, smarter Voids 😉

With scheduling solutions, like any other, integration can be the Achilles Heel. Traditional solutions built integration links, as they went along. MoreIQ sensibly brings them all with decent documentation, right out of the box. Web & text based integrations are available and being used by a number of early partner adopters such as Propeller Powered, and being considered as an option for the D365 community.

Propeller and More IQ have a first customer live which was completed within a few weeks with no additional hefty ‘implementation days’. The MoreIQ costing model is pretty much a reasonable ‘all in per seat/diary’, so much more attractive to your finance director. No need to recontract and buy it all again after 5 years, which I have seen to be a recent emerging theme.

Quickly customise the supplied MoreIQ working templates with the same team ICT skills being deployed in D365

There are opportunities with MoreIQ in a number of relevant current situations. Firstly, if your organisation is considering or already on a journey with Microsoft Dynamics 365. Secondly, if back-office solutions are under review (quite common in my recent assignment), to squeeze the very most from integration.  Lastly, where it might be felt your current suppliers are not thinking out of the box with alternative scheduling solutions. There’s no excuse for mediocre field service efficiency.

This is  the real deal as regards industrial strength truly reactive scheduling, and an enabler of potential outstanding field service efficiency. Check MoreIQ out. It does come with its full browser GUI, which is easily customised in a way most others out there struggle to achieve, as well as having the ability for your existing partners to fully white label it

Grab some additional info at More-IQ.com -  via the white paper at https://more-iq.com/#whitepaper 

They are on my doorstep, at CIH Housing 2022 Manchester 28-30th June (Stand TE22), arrange in advance to have a look yourself.

If we at Acutance Consulting can help your organisation with any aspect of scheduling, transformation issues/procurement, please just get in touch, for a chat over a brew. 

I will bring the chocolate digestives 😉

       Related Post: SocialHousing can turn voids around quickly, but is it effective for new tenants?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Buzzcocks - Love you More.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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