Under-implemented Underdog

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

I was following a discussion on Linkedin a few weeks ago, which posed the question "Are you under-implemented"?

Almost choking on my latte, I felt duty bound to add a comment.

I certainly have never experienced anyone over-implemented. Why is that?

The under implementation starts usually as soon as the handover from sale occurs. From a client viewpoint, it's like doing the whole procurement all over again. Why cannot implementation staff read the tender? Don't ask me that one. When I implemented housing systems, I made it my business to. That was for two reasons, firstly to understand what was sold, and also what was not sold (and therefore not to be delivered and would be change control).

Where possible, have the sales staff involved at implementation, to some degree. It will cost you some days, but may well smooth the whole process along.

Often (in fairness to suppliers), clients can be very set in their ways, trying to doggedly reproduce current procedures. In those cases, implementers need to be assertive, challenge client project teams and steer them to the best outcomes.

Clients are often baffled by the implementer approach of "Well it's a blank page really, it can do anything you want". Equally useless at times, is the "well I only have experience of xxxx Housing Association, so I suggest you replicate that".

Suppliers need to up their game on both of the above. The latter a symptom of many system providers sourcing staff often from customers. Invariably their experience can then be limited. It is also a challenge to help these consultants develop a broad skill set.

The 'Rush to the line' should not be the destination for your project, it's only a stop on the journey. Review your project after 6 weeks (yes six!), to review the original business case outcomes. particularly, 'Under-Used' needs to be distinguished from 'Under-Implemented', which is a very different thing.

Kasabian - Underdog - https://www.youtube.com/watch?v=5N1hLqjPgjw


Related Post: Social Media for housing, do we need it?

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Kasabian - Underdog.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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