Saturday 10 October 2015

See Europe

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/


Has anyone noticed that one of housings biggest mobile working providers has had a wee make-over recently?

There is a new logo too, a lot more European.





Out goes




In favour of


Quietly Greg Jones has assumed the title of CEO from Bob Dent who now seems to be concentrating on his Internet Of Things, over at Zonr. A smart move for Robert, I would say. An area of tech that will be taking off for housing, offices, everywhere.

Earlier this year I had a sneak preview of the new 1st Touch customer portal type offerings. They are surely getting closer to a release now, but the smattering of French (and some obvious translations from French revealed its origins, possibly from Aareon's  subsidiary there.

I think that's a good thing and will bring us some great ideas, this side of the channel. I would not like it to dilute the quality of service customers see here however. I hear a lot of moans & grumbles about all manner of software & application suppliers , in a sector (not just mobile) that can at times seem like a 'Broad church of over-selling and under-delivery'.

No supplier however large can take its existing customers for granted. If innovation, value, fairness and quality are not clear to clients, they will eventually jump ship to alternatives. I think 1st Touch will be a European success story, but would hope that's not at the expense of punters back here in Blighty.

Related Post: What kind of sledgehammer do you need to crack your Contractor/DLO nut

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TV Smiths Explorers - See EuropeTV Smiths Explorers - See Europe.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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2 comments:

  1. Tony, some valid points made. We’ve made some significant improvements to our company and culture, the most obvious being our refreshed brand, which has received fantastic feedback from the market. As market leader, it’s important to reflect our passion and drive to continue providing dynamic solutions for the housing market. We are in an extremely fortunate position to be able to ‘tap’ into the resource of the biggest housing software solutions provider in Europe, to cherry pick the vast array of software available to purely enhance our offerings to the UK market. We’ve brought the most appropriate solutions into the 1st Touch family, made them our own and built them working hand in hand with some of our key enterprise customers. We can continue to provide the UK housing market with the most robust and enhanced solutions in mobile working, deepening customer satisfaction without ever having to compromise on service delivery. We can’t wait to share the success stories of some of our new solution customers…it won’t be long now.

    ReplyDelete
  2. Greg, yes I can see the benefits of a multi-country view and the sharing of ideas that is possible. Keep up the good work 8-)

    ReplyDelete