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Its been out nearly a whole month at the time of writing this, since the latest chatbot on the block, has been available to play with.
In the past you may have read about a few other chatbots that have come unstuck. ChatGPT from Silicon Valley outfit OpenAI seems to be the first to pass 'The Nazi test'.
There are stories of A-Level & degree students knocking up essays and even I managed to knock up a great 300 word one on George Orwell, but it stopped short when asked about doing a 5,000 word one. Maybe you only get so much for free ?
We have been here before however….
Tay you might remember, was a chatbot developed by Microsoft in 2016 as an experiment in artificial intelligence and machine learning. It was designed to be a social media bot that could learn from and interact with users on platforms such as Twitter and Kik. It was designed to mimic the language and behaviour of a young adult and was programmed to respond to users in real-time. It was intended to be used as a way for users to have fun and engage with artificial intelligence in a playful manner. The more you chat with Tay, said Microsoft, the smarter it gets, learning to engage people through "casual and playful conversation."
Unfortunately in less than a single day, it had learned right-wing and Nazi principles directly from Twitter users interacting with it maliciously. Here’s a sample:
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| That kicked off quickly ! |
No at this point I can forgive Microsoft haters, that might just say, “What a typical MS schoolGates error”. Didn’t Microsoft do any real-world testing before releasing this cluster-f*** into the world, to last not quite just 15 hours? Most humans have filters to some degree, but raw AI? It’s a potential lawsuit waiting to happen. Which is probably why Alphabet/Google and others have been dabbling with this tech for many years, but are in no rush seemingly as yet to release it
Also, as I discovered, the current incarnation of ChatGPT and the way it serves up responses, might well seriously disrupt the ads first way Google works to turn its dollar.
Do I think it passes the mathematician Alan Turing test? Well, it comes close!
The currently available incarnation has certain limits, however returns results in a believable natural language (whichever language you happen to speak):
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| Oh la la 👍 |
It’s a fun utility to play with, if you have (too much) time on your hands
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| Well I am happy with that |
You can even ask it for code snippets, including SQL statements, Javascript, C++, VB, SalesForce APEX, SAP ABAP, old skool COBOL and PERL. I tested out a few languages I have worked with in the past.
A lot of the examples are accurate and very close to believable answers. Give some of these a try yourself. Once signed up and verified, you will be asking crazy questions within three minutes.
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| Need any relationship advice 😉 |
Just taking the above (totally fictional I assure you!) example into account, I think The Sun's, Dear Deirdre column writer, could be in trouble!
Here’s a response to a professional question, I am often asked in my working life:
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| Suppliers, do you recognise yourselves in there ? |
This is all very readable and believable, however in relation to the question asked, I would only score this answer slightly under 40%. I know to interpret the answer in that way and even the broadly correct parts, do not reflect that Northgate has been NEC for over a year, as has Orchard been part of MRI for longer than that and branded so. Core housing above looks to refer to eCORE reporting
After an hour of working with ChatGPT you like me, will trust it a lot, although I know that at times reliability is not always greater than 90%. We definitely need to question everything AI serves up, just as any of us might be questioned in our day-to-day job roles. It could be quite easy to act totally innocently on the results being served up, although without verification in the real world, serious mistakes could be made.
ChatGPT is very limited. No outside access to the internet, trained by humans its claimed. Its "good enough at some things to create a misleading impression of greatness", is how one tweeter described it. This is quite accurate for the moment I feel.
Maybe replacing expensive ICT staff and experienced consultants, is not totally practical at the moment for SocialHousing ICT🤔. However this is useful, although clearly currently the chatbot does not have access to wider weblinks and very much has relied on (truthful humans?) helping to shape content and truthfulness. Clearly this is a more expensive option than just trawling and scraping the web for all kinds of content. A bit like the initial aim of Yahoo.
You will also notice that ads and weblinks are not being served up. Google has conditioned us to wade though ads and find our own best quality links. When we click on an ad, Google earns its 50p or whatever that click is priced at. Searching using ChatGPT frees the user from a lot of that chaff. However, its inherent risk of incorrect or misleading info, needs to be taken into account at all times.
OpenAi currently are slightly immune currently from the types of media storms that might result if say Google, Amazon or Meta released a new chatbot, making mistakes, spreading conspiracy theories or untruths. This would most likely be a major issue and hence I think why they are holding back currently. Also of course, how is this best monetised?
Clearly at some point, openAI who have had incredible investment so far, need to properly monetise this too. We are at the start of a journey here, expect the mainstream chatbots to come and new applications to come out of it. Embrace it when they come, however also consider the risks, commercially and reputationally.
Related Post: Can we afford Web Chat?
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X-Ray Spex - Artificial.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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