Turning Japanese

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


Did you spot the oriental takeaway earlier this week, when the Japanese based tech giant NEC snapped up Northgate, supplier of Social Housing, Benefits & Revenues and other local authority systems, in the UK & worldwide?

It was described as “TOKYO--(BUSINESS WIRE)--NEC Corporation (NEC; TOKYO:6701) today announced the acquisition of UK-based IT services company Northgate Public Services Limited (NPS), accelerating the expansion of its international safety business. NEC is buying NPS for GBP 475 million from leading international private equity firm Cinven. This acquisition is expected to be completed by the end of January 2018”.

Following completion of the transaction, the Company will continue to be named Northgate Public Services. Cinven will remain a stakeholder in the Company with a Board position.

Established in 1969, Northgate Public Services develops software and services for the public sector, mainly in the UK, and employs approximately 1,400 software engineers throughout the UK and India. NPS works closely with the British police and government organizations to deploy its business platform across a broad client base that includes local police forces, tax collection offices, social security offices and housing authorities*.

                                                                           * Source – Business Wire


NEC has been buying up companies across the world, many associated with public services, so this acquisition must complement that portfolio. Many of Northgate’s existing non-UK customers have been focused in British Commonwealth territories, such as Australia and Canada. This provides opportunities for NEC to use that as an international springboard.


The press release mentioned, “this transaction represents a step-change in our ability to serve our clients” as well as “we will now be able to offer a wider suite of services and software to our existing client base”.

I speak to many of the existing UK Northgate customer base. Its clear to me, at least within the social housing customer base, many would like to see more focus on the former, than the latter. It will be interesting how this works for my contacts, be sure (as ever) to keep me posted. Happy as ever to blog about developments etc, here.

Lets hope more additional capital will be coming into the SocialHousing products. Roger Birkinshaw has told me investment funding was coming already.
It would be good for this to be translated into new enhanced features and modules for existing clients and some new procurement wins, in 2018 and beyond.


Read the Business Wire press release here.
Keep on top of all the Northgate news here.

Related Post: Effective Comms can start with just a doodle or a cartoon.. 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Vapours - Turning Japanese.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium,acquisitions, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , 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Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue,Portfolio Management System, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish 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October Daze - #HousingDay – 10th Oct 2018

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


As readers of this blog or followers perhaps on Twitter will know, I have been involved in previous years, taking part in hashtag #HousingDay. This year it will be Wednesday 10th October 2018.

I have worked within the Social Housing sector for over 20 years, even grew up in ‘Council Housing’, so I have an acute understanding of how low cost housing can change peoples lives. I believe wholeheartedly that it’s a definite ‘lift up’, not a hand-out. Lack of truly affordable housing (not ‘A’ffordable, which is 80% of a market rent, and pretty much out of reach for so many, particularly in many of our cities), is a massive issue.

The sector does much good, on so many levels. Like in any sector, sometimes it gets things wrong and I am of the view that a lot of what I can do, to help organisations with systems & processes, we can position and get in the right tools to enable continuous improvements, to take place. Many random tenants across the UK have contacted me for advice or guidance what to ask landlords for, or how to make their voice heard.

#HousingDay is one opportunity for those residents and all the organisations providing #socialhousing to make their voice heard.

In recent years, #Housingday has been organised by Ade Capon, who has done an excellent job. Ade has now left the sector, but this year passed the baton to Leslie Channon (who has been involved as tenant and now joined the sector with HACT). Together with journo Jon Land (many will recognise from 24dash / 24housing), I was pleased they asked me to help with blog set up and generally spreading the word.

We now have an emerging blog at https://housingday2018.wordpress.com/ where we will be featuring articles from the sector, as well as insights from residents, which I think is one of the most important elements. Without tenants and their experiences, we would not have a sector, more importantly, organisations would not have the feedback to improve, which is so vital.

Please look out for the #HousingDay hashtag and think what you will do to shout far and wide about Social Housing, what we do, how it feels to experience it and why we need much more of it, to provide enough housing of all tenures across England, Wales & Ireland.

Feel free to contact me, Leslie or Jon, with news, blogs and other material, we can add to the wordpress site, Twitter or other social media.   

If you are a housing organisation struggling with poor systems for delivering excellent customer service, feel free to get in touch too!


Related Post: When choosing applications software, why you should always look beyond the badge... 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Nitin Sawhney – October Daze.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue,Portfolio Management System, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Valueworks,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ...

Venus Of The Soup Kitchen

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



It’s great to work within the housing sector and it’s certainly a diverse one. Better for it too.

This time of year all my friends and colleagues of a certain faith, are embarking on a month of fasting (Sawm). It’s fourth of the five important pillars of Islam, with beginning and end of Ramadan determined by the lunar Islamic calendar. So it moves slightly each year, making fasting in daylight hours, especially challenging in the summer months.

Those meals at sunset, particularly when photos are posted on social media, can look pretty good, particularly when posted from Momma Chowdry’s kitchen. Asif, I know what you are up to 8-)

Charity is another of the five pillars and is even more important during Ramadan. Fasting does focus the mind and particularly on the many in our own prosperous society, having to use foodbanks like never before. The Trussell Trust is the largest food bank network in the UK, and it handed out around 41,000 food packs in 2009/10 compared to 1.2 million in 2016/17.

Most social housing providers I work with, have a cardboard box in their kitchen to collect packets and tins for local foodbanks. Most towns sadly have and need one.

It was three years ago when a friend of mine in housing, Nasrin Fazal, connected a few of the thoughts above, and with a few other Twitter followers, #UKhousingFast was born. Read the story here.

Well, everyone can get involved this year on Wednesday June 14th , cut back on the scram and use the savings for a donation on the UK Housing Fast 2017 Just Giving Page - https://www.justgiving.com/fundraising/UKHousingFast-2017

My pledge plate

If you are unable to fast, but can donate for such a good cause, helping people around the UK get a square meal, drop by the page and let’s be having your dosh. You will be doing a fine thing!

On the 14th June I will be spending the day with these good eggs, already signed up. Why not pose with a plate yourself and join us?

Catch up with the official UK Housing fast blog here.

Related Post: When you break your fast, mind your Smartphone manners 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Venus Of The Soup Kitchen.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Another partner In Crime

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

The new megalith newcomer in UK & Ireland Social Housing, MRI, grew bigger still today (5th Aug 2020), as it snapped up ‘Housing Partners’.

You may use a Housing Partners product, if you have Homelessness to deal with in England & Wales (Housing Jigsaw), Anti-social behaviour not dealt with in your Housing Management System (Streetwise), track and tracing of tenant debt (TAIM), or make use of Homeswapper.

The statement on the Housing Partners website went as follows:

“We are proud to welcome Housing Partners to the MRI family, adding an exciting and innovative range of digital solutions to our powerful and interoperable MRI Living residential portfolio,” said Patrick Ghilani, Chief Executive Officer of MRI Software. “This acquisition expands MRI’s ability to facilitate the delivery of front-line services, helping social housing providers bring increased flexibility, mobility, safety and security to communities – building on our commitment to improving the lives and experiences of social housing tenants through the power of technology.”

I am loving the across the pond use of English, “Interoperable MRI Living Residential Portfolio”. Some should think of turning that into an acronym, it being a bit of a mouthful.

Proof of the pudding in the use of the housing systems from the usual suspects is generally level and quality of integration. This is a deceptively tricky nut to crack, particularly when the number of original sourced ‘Jigsaw’ pieces multiply. Get that wrong and an upgrade or change to one piece can create a nightmare of testing required.

A few years back, I remember sitting in a presentation at a Housing Technology conference, where a supplier who had bought up about 5 housing products, from multiple sources, expected to have them all linked together, integrated in just 9 months. With my colleague in the next seat, we both agreed they would struggle to even get them looking similar with colour-scheme and branding, in 9 months.

So, maybe it will be some time I expect, before the ‘I’ in ‘IMLRP’, can be swapped to ‘Integrated’ (or even ‘TIMLRP’ for ‘truly integrated’.

It will be interesting if the MRI shopping spree will continue and who else might be worth adding to this smorgasbord of mixed solutions. There is a danger of the mix becoming a little like 'The Curates Egg', with too random a mix.  

Of course too, with the background of the traditional HMS providers rushing to move to SaaS and true browser GUI delivery and the clear alternative of MS Dynamics CRM or Salesforce, providing whatever RSLs want, we are in interesting times. Lets see who are the winners and losers here, although its clear that supplier deep pockets may be needed in the next few years, just to pretty much stand still. 

Related Post: Have you hit rock bottom with any of your software  suppliers?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Ocean Alley – Partner In Crime.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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. . . . . . . . . . .

The State Of Things

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


As anyone who reads this blog knows, I work right across the UK, from England, into Wales, Scotland and Ireland. A continual problem is how do we know if our organisations are doing well? ‘Benchmarking’ is a well-used buzzword. Where should we look to benchmark and will it reflect reality? i.e.. compare ourselves to something similar and extract some useful insights.

I have done some work with a local organisation to me, Vantage, who host the ‘Performance Improvement Club’.  My work has involved greater efficiency in DLO teams, but clearly as readers of this blog will know, I have a long term geeky interest in better KPI’s and reporting.

On a chance conversation with Tony Bryan, Chief Executive of Vantage, at the 24Housing awards, it was mentioned their latest KPI stats from the benchmarking club were available. Improved performance can only be based on knowing what the norm is, what others are actually achieving. I am committed to better reporting, however creatively that can be achieved.

Its always good to know who’s part of the benchmarking club. In this case, its some of the leading landlord RSLs in our social housing sector. The Vantage club attracts a wide variety of significant large and medium landlords from across the UK. This means that a varied raft of statistics can be collated for some unique insights.

Firstly, who is involved in the Vantage benchmarking group? Well it’s a broad mix of English and Welsh landlords. Plenty of familiar names, many of which I have worked with over the years.

Some Vantage Improvement Club Members

When I read through the report, it gave me a warm feeling. There are clear insights in the data taken from 132 major RSL/RPs, distilled into clear information about our sector, which I recognise from the work I get involved with.

As a sector watcher myself, I feel it comprehensively covers all financial areas  I work with in improving systems and processes. I have provided a link to the full report at the end of the blog.



Despite the continual rollout of Universal Credit, a 4 year rent reduction, it’s clear we have a strong sector. As I have tweeted about a lot lately, recent noises from Westminster sound like socialhousing may be back on the agenda (and rightly so!). The political tide might yet be turning, as Tony Bryan mentions in his summary.


Let’s look at some of the headline figures:

• Turnover stable, only down by a very marginal 0.11% on a turnover of 16.69%
• The G15 group of London landlords still dominate turnover, 27% of all UK socialhousing
• £156m still being wasted in void property loss
• Employment costs down 6.6% on last year
• Operating surplus up (much greater in General needs housing)
• Financial performance operating costs (strangely greater in NE England.
• Routine operating costs, per unit (slightly lower)
• Operating costs (slightly falling by unit)
• Financial Health & Viability (Gearing generally increasing)
• Headline annual average social housing cost per unit £3,514

There are some striking regional variations. One case in point is voids, a key concern for landlords. The graph below shows how badly on average the North West performs, with a mixture of low average weekly rent and worst void loss %.

Void loss by English region

It would be interesting to research the penetration of modern void management systems, such as mobile and recharge recovery, in each region to consider if these innovations are contributing.

Another key area where improved systems should be making a positive effect is in control of costs per unit. Better controlled repair processes should be reducing waste due to wasted visits, unnecessary repairs and better appreciation of sustainability.

Headline Social Housing Cost per Unit

In the figures on the right, the number of capitalised components fell by over 16%, reflecting what I see with my clients. Again, the regional spread is interesting. The last area to mention is stock size and achieved housing cost per unit. There has been a lot of discussion recently following mergers, if bigger is better and can it be cheaper? The larger bubbles to the mid-far right in the graphic below, do suggest it. Seeing the data like this, it does suggest it’s the 15-35k groups/RSLs that may currently have most of the cost challenges.

Stock size vs Social Housing Cost per Unit

Vantage are certainly taking benchmarking to a new level.
Why not download the full 24 page 2017 report on this link

2017/18 version available here


For more information on the Vantage Performance Improvement Club, click here: YourVantage.co.uk 

Get in touch if I can add some insight to your data project, Integrated Housing or Finance system review or procurement.

Related Post: When you procure, bring all your team and users on the journey too! 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Reverend and the makers - The State Of Things.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset 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Irish Blood, English Heart

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy




PayTostay has been all over the news for SocialHousing the last few months. This all relates to anyone in social housing who earns over a specified amount, to pay a revised higher rent, based on ability to pay. This is very new in the UK, and quite polarising. There are many people outraged & many pleased that taxpayer subsidy of social housing may be tapered off.

For me, the challenge is where a taper starts, what can be considered a 'substantial' income and will this empower people to better themselves and families in the long term. Personally, I would like to see people in social housing having better opportunities and being encouraged to work harder to build a better life and benefit from it all.

A key part of the Housing & Planning Act 2016, Pay to Stay comes into effect in April 2017.
Compulsory for English local authorities and ALMOs and voluntary for RSLs, it requires tenancies
with a taxable income above £31k (£40k in London) to pay a higher rent.

It's not been mentioned, but this approach is very similar to how social housing has worked for many years in the Irish Republic. I have encountered it when working with housing management systems in Southern Ireland, where there are many small social housing landlords, doing a fantastic job.

Rents are generally set in Eire by local authority and differential rents revolves around calculating rent payable, based on the total amount of family income. This is however generally based on most of the build cost, provided as grant to start with. A marked difference with what is being proposed in the UK.

If your income is low, rent payments will reflect this and will be low. If your income increases so will your rent payment.  The income of all household members is considered and rent calculations are adjusted accordingly. If your income or the income of anyone in your household changes, you must inform the local authority and rent will be adjusted upwards or downwards in accordance to the change.  In Ireland each local authority administers its own scheme, reflecting local needs, costs etc.

From an IT viewpoint, pretty much all the usual suspects for housing management systems, have customers in Southern Ireland and already have adapted systems to support this way of working. Obviously, UK style Housing Benefit is of no relevance in the Emerald Isle, unless homes are managed, both sides of the border. A few RP's do operate like this.

This is great news for RSLs over in the UK, as it should be a smooth transition to implement any policy arising. Of course, if implemented, Pay2Stay will be a statutory requirement  and it should be delivered free, if your contract stipulates this. Providing UK DCLG can get its stuff together, suppliers should be able to tackle this very quickly.

I would predict that some switched on suppliers will be creating one or more cloud based apps or sites, in order to support collection of income capture for landlord use. It would be great to collect valid data and confirm eligibility online. Watch this space.

On if P2S is fair, well hopefully the consultation and if its mandatory to apply, will show that. Also what the tapering will look like. Let's see what it all looks like, when it comes out of the Westminster sausage machine.

Read the UK proposal on "Pay To Stay" here - https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/469797/Pay_to_Stay_consultation_doc.pdf

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Bored of #SocialHousing or maybe slightly depressed? Have a meeting... 

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Morrissey - Irish Blood, English Heart.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..