48 Twitter Crash

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


Last week it was again a pleasure to be part of the 2019 #HousingDay with Leslie Channon, Barry Malki , Mark Lawrence and Jon Land of HQN
 

Leslie has been an involved social housing resident for many years and now a shared owner. Leslie's landlord Cottsway kindly provided facilities where various sessions could be filmed and we had a dedicated space with internet access.

Followers of HousingDay will be aware of our Wordpress site and Twitter Account that connects with the social media world. This year we managed to have the #HousingDay hashtag trending at number three on Twitter. That was a tough call ahead of ‘Merkel’ (Angela with a announcement on EU / UK Brexit) and something called the ‘Rugby World Cup’ (anyone heard of that one?).

We reached number three by about 11am in the morning, which was probably the quickest ever, with tens of thousands of tweets, retweets, faves & mentions across the whole UKhousing community. We also had a collection of live streamed videos, broadcast straight from the Cottsway office in Witney.

For the first time ever, we crashed our Twitter Account due to the volume of over 2,500 tweets by 11am on @HousingDay 😊

That’s something that I have never quite managed before, but it could not have been for a better cause. The way the whole housing community engaged, including lots resident reaction of all kinds, was again really incredible.

Readers of this blog and followers familiar with my Twitter stream, will be aware of the varied work I do, across landlords managing a few dozen to tens of thousands of homes. Personally I tend to see landlords improving systems / solutions and therefore are trying hard to bring benefits to residents and their communities.

Tony Smith @HousingITguy & Leslie Channon @LeslieChannon

#HousingDay showcases such a lot that’s good in the sector. The day attempts as best we can, to show the full range of resident views too.  From lots of engagement I have with residents, a number of their experiences could be way better.

Personally, I like to see the bad as well as the good experiences aired. Those also allow landlords to improve processes and target better management of staff and third party contractors. In my opinion, not acting on bad service to turn it around, learning from it, is a missed opportunity, for everyone.

Failing service should NEVER be swept under the carpet in the sector, although I see the majority of residents experience great value and there's respect both ways. Always be improving is my ethic, as anyone who has ever worked with me would probably confirm. The sector must take the same approach, always.

On opportunities, now is the time to think if your organisation would like to host #HousingDay next year. If you are interested, please contact Leslie Channon, Jon Land or myself and we will be pleased to discuss practicalities, for Oct 2020.

We hope you enjoyed the event this year and will support it again!

Related Post: A shame we still seem to be a long way off from a solar panel on every roof  
 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Suzi Quatro – 48 Crash.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . .

October Daze - #HousingDay – 10th Oct 2018

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


As readers of this blog or followers perhaps on Twitter will know, I have been involved in previous years, taking part in hashtag #HousingDay. This year it will be Wednesday 10th October 2018.

I have worked within the Social Housing sector for over 20 years, even grew up in ‘Council Housing’, so I have an acute understanding of how low cost housing can change peoples lives. I believe wholeheartedly that it’s a definite ‘lift up’, not a hand-out. Lack of truly affordable housing (not ‘A’ffordable, which is 80% of a market rent, and pretty much out of reach for so many, particularly in many of our cities), is a massive issue.

The sector does much good, on so many levels. Like in any sector, sometimes it gets things wrong and I am of the view that a lot of what I can do, to help organisations with systems & processes, we can position and get in the right tools to enable continuous improvements, to take place. Many random tenants across the UK have contacted me for advice or guidance what to ask landlords for, or how to make their voice heard.

#HousingDay is one opportunity for those residents and all the organisations providing #socialhousing to make their voice heard.

In recent years, #Housingday has been organised by Ade Capon, who has done an excellent job. Ade has now left the sector, but this year passed the baton to Leslie Channon (who has been involved as tenant and now joined the sector with HACT). Together with journo Jon Land (many will recognise from 24dash / 24housing), I was pleased they asked me to help with blog set up and generally spreading the word.

We now have an emerging blog at https://housingday2018.wordpress.com/ where we will be featuring articles from the sector, as well as insights from residents, which I think is one of the most important elements. Without tenants and their experiences, we would not have a sector, more importantly, organisations would not have the feedback to improve, which is so vital.

Please look out for the #HousingDay hashtag and think what you will do to shout far and wide about Social Housing, what we do, how it feels to experience it and why we need much more of it, to provide enough housing of all tenures across England, Wales & Ireland.

Feel free to contact me, Leslie or Jon, with news, blogs and other material, we can add to the wordpress site, Twitter or other social media.   

If you are a housing organisation struggling with poor systems for delivering excellent customer service, feel free to get in touch too!


Related Post: When choosing applications software, why you should always look beyond the badge... 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Nitin Sawhney – October Daze.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing 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Celebration Day

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Well its generally staged around this time of year, although the weather is not always this summery!

No, I am not talking about The (very inspirational) Rio Paralympics, for housing, social & (increasingly un-)affordable (read my double-plus good, double speak post here)  its #HousingDay. This time too, we also had #HousingWeek, as it was coordinated with the big NHF16 Birmingham conference too. Give the clever Ade Capon a pay rise if it was his idea. It was one of his best!

Clearly this year, if not an army, but a small battalion chipped in, to make it the most successful ever, particularly on Twitter, within the InsideHousing and 24Housing sector magazines, but also (to a much lesser, but very worthwhile nonetheless, extent in the wider media. Our sector housing media do a very good job, as do the Tom Murtha's, Amy Nettletons, David Orrs, Claire Astbury's, Lucy Ferman's, Shelter, Tpas & John Popham's. Its building in Scotland too, but needs more work done there.

My fingers were busy on #HousingDay and I managed a fair reach on Twitter :

@HousingITguy 2nd behind @InsideHousing for #HousingDay contributions

Those fingers probably needed popping on ice by the Tuesday!.

It wasn't all back slapping though. There were a number of tweets in a negative vein, garnering quite a reach, about immigrants 'taking our homes' and #Brexit easing the housing crisis. It would be quite ostrich-like and convenient to ignore these & brush them under the carpet. It does however reveal the fact that we are pretty poor at getting the facts of who we are, what we do, how our processes work, to dispel a lot of red-top & Channel5 nonsense.

I measure how we get our sector across by how much my bright mates seem to know about it. The received wisdom is still too centred around the usual strong myths, such as:

• All socialhousing is tenanted by people on benefits and they are all unemployed
• Most if not all new lettings go to asylum seekers or immigrants, who are taking all the socialhousing.
• Socialhousing is totally subsidised by the tax payer
• Housing CEOs are highly paid hypocritical fat cats
• Lots of rich people are living in social housing

These are the messages the general public seem to take about us. How do we go about getting them aware of all those good news stories, that happen many times a week, in every organisation right across the UK? By my reckoning there's at least over 700.Can we be sure that our staff understand what we do, beyond our mission statement on our mugs, staff coasters and inscriptions on the back wall of reception?

Now you comm's teams know what's coming from me here. I will apologise to all the 24/7 comms types out there, many I know personally. You know who you are and you know I am impressed with what you do and I often tell you so.

Maybe we do internal comms really well, we certainly seem to employ enough staff within the sector. But how well do we engage local press, radio, twitter, Facebook, blogs, free-sheets, snapchat etc, with the good news? I often tweet local press stories. Most are of the ilk of planning permission sought or granted for x, affordable units level cut to y at x etc. The people stories are 90% of the time negative. ASB here, disabled family not being helped and suffering there etc.

Not forgetting the sterling comedy gold output from Channel5 posing as investigative journalism, 'Benefits by the Seaside', 'Benefits Britain: Life on the Dole', 'Obese on Benefits', and the rather unimaginative 'On Benefits'. Clearly C5 were too 'benefitted out' to improve on that one!

It's tempting to think, 'Oh it's like the red sea, we are not Moses, we can't hold all that brown stuff back!'. Well, having waited in line in scores of RSL receptions over the years, I know with some determination, we can. Every new kitchen fitted, neighbourhood improvement completed, tenant helped into training or work, disabled ramp fitted, heat pump sunk etc, Gas service completed, is a good news story, to explain what on earth we do.

We do a lot of this stuff, that the PRS would never do.

If we are not getting these quality snippets out to the wider public, we might as well be (or become) the PRS, for all any of the general public cared. I think for any RSL over 500 units, a good news story pushed out every fortnight, is not unreasonable. Our comms teams may need some new skills to do it, but you back room chappies can save socialhousing, Comms are like the Bletchley Park for our time.

We need to be thinking how we do it, not how tall a mountain it could be to climb, or how hard it is. We need answers and solutions, so everyone, not just the sector can celebrate #HousingYear, not just reflect on how much good we do society and our communities, for just one single #HousingDay. 
 

Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Longer passwords, part of better security 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Led Zeppelin - Celebration Day.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard 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A Perfect (Housing) Day

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

On the 12th November 2014, anyone in housing and does a bit of Twitter, will know that was #HousingDay. A phenomena punctuated by John Popham's roadtrip and a reputed tweet-reach (yes I think Twitter nerds do describe it as that) of 7.5 million. Here's a few tweets and opinions that show a window on the day http://ow.ly/EcYyX

Here is a less positive tweet from the day https://twitter.com/mhedmin/status/532496504163139585 just showing that #ukhousing is not all good news. Tenants & local activists are always pushing us harder to improve and be better. In fairness, from what I see, the sector is up for improvement. I believe in a 'real-news' not a 'good-news' culture. Well look where a good news culture got IDS with his Universal Credit project. (http://tonysmiththathousingitguy.blogspot.co.uk/2014/11/thankstouniversalcredit.html ).

I spent my #HousingDay at an arts centre in Leamore, north of Walsall (Forest Arts Centre), doing some work with Walsall Housing Group (hashtag #whg since you wondered). It had been set for that day for many months and a fantastic amount of preparation went into it. More than 240 internal repair trade operatives were involved, a lot of their team leaders, and about 12 housing staff, including some directors. Change and improvement was in the air, as we were looking at how a project (hashtag #Dovetail since you wondered), would transform the repairs service, availability of materials and better service to customers.

The #whg Walsall Housing Group #Dovetail Trades day 12/11/2014

The project will make #whg repairs more efficient, save operatives time and deliver even more exceptional service to customers. Everyone wins and this day, part of a big communication, will help the core project team harness ideas and comments that will contribute to that aim.

I know a lot of folk at this organisation and it's a very good one, although I know few trade colleagues. By the end of the event I had chatted in detail to about a half dozen, all appearing pretty inspired, positive and up for change to do things better and improve neighbourhoods, across Walsall. I have got to admit, I was surprised and a bit humbled. These lads (& a few ladies) were at the sharp end of the repairs service and clearly cared about what they did. This is the type of story that would more accurately describe social housing, rather than the usual red top tabloid fodder of scroungers.

If you work in housing and bother to find out the facts, it's an essential part of UK life. Even if we have a nice mortgaged house in a nice area, chances are that some social housing is barely a 10 minute walk away. Better social housing neighbourhoods = better you and me neighbourhoods.

Now, anyone who follows me knows that I do a lot of Twitter. I do my best to give good twitter. However, once again let's not fool ourselves. Getting the world (well UK at any rate), to walk a day in our shoes, housing needs to go way beyond just Twitter. The hundred top tweeters on here take the risk of us all just shouting at ourselves.

From the dismal options we have at next May's elections (hashtag #May2015 since you wondered), I fear it will take much more than a single #Housingday each year, to move the housing shortage and the shortage of affordable (small 'a' up the agenda). Cmon #UKhousing, wake up to this before it's too late and lets truly reach 7.5 million UK adults (most of them not on Twitter). Get the real story out there. No one else will do it. Better to regret what you did, rather than what you wished you had done.

If you are attending next weeks London Olympia NHF IT conference, I will be there both days. If you follow me here, please DM me, or contact me via Linkedin and say hello at the event. Being a NW lad, I will also be at the Manchester Central version on the Thursday 27th. Equally if you are visiting that one, let me know. At the Olympia event, whg will be doing a session called 'Personalising The Call'. Come and see Ann Parkes, one of my users at Walsall, share her experience of how technology, people and process = great customer service and a cabinet of awards. 

If you think your organisation could use some help with your ICT or housing processes, please don’t hesitate to get in touch.

Related Post: Is this the time for DLOs to make a come back?

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You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !

Lou Reeds - Perfect Day.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, or you could benefit from any of our services please get in touch and let me know!

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