Wednesday, 10 July 2013

The Race

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here

A recent trip last month to the F1 British Grand Prix at Silverstone in June, got me thinking about implementations. I was at the practice session on Friday and saw Massa crash his car, on the Sunday I even grabbed a nice shot of his blown out tyre. On the Saturday was the drama of Lewis Hamilton grabbing his pole position on his last attempt. Here he was, a Brit first on the grid.

Sunday and the race, after the Red Arrows had also had to back off, due to a stray plane in their way, Hamilton had the first of the tyre blowouts, putting him 28 seconds behind, at the end of the pack. By the end of the race however, with the help of a few appearances of the 'Safety Car' he came in fourth, a brilliant result, considering the situation.

Many organisations tend to see implementations as a race or a destination, rather than a journey. A race is generally over quickly, where a journey could be for weeks, months or sometimes years. Most implementations can take a year, indeed possibly 9-18 months can often be the best psychological length of a project. Longer and users lose faith, shorter and its too rushed. I must admit I am a big fan of the 'Big Bang' approach if the supplier is up to it. As a supplier I have done a good dozen or so myself and understand the risks and the joy of it all going right too.

Just seeing 'go-live' as the end game is where so many organisations go wrong. Plans to 'revisit' modules implemented with all their 'default' options, or as they worked with the last system are rarely revisited. Service charges and Planned Maintenance are often always 'Ever The Bridesmaids' and never destined to get 'hitched' to real users. Chances are your supplier charges you annual maintenance for them, but they are not in use. (Note to self: Get off and check those buddy).

For goodness sake, finish the job, get all of those modules in and working. If they don't perform as suggested in your procurement, put your foot down with your supplier and get it resolved to users satisfaction. Now it might not be a premier league result, you may be like Lewis Hamilton. Come in a respectable 4th out of a field of 18 and your system is going to deliver an awful lot. Give up after the first blowout (by your assets team) and you have let your whole support team down. Plus the man or lady who signed off the budget.

See, a little more thought and we can all be winners!

You can link with me on LinkedIn here - It would be great to connect !

Read on to, Plan-A, fail to have one, you plan to fail

Yello- The Race.

(c) Tony Smith, Acutance Consulting 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

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