or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy
You cannot have missed the news headlines last week, surrounding South Staffordshire Housing Association, better known as HousingPlus, had leaked thousands of resident details onto the internet. Read more about it here.
Frankly, there is little that can be said about that, except that SSHA are really sorry. Hope is, that they can 'guarantee' nothing similar can happen again. In reality, to put tenant details like that on the internet, takes a great deal of effort.
Now sometimes it takes a malicious current/past employee with access to do so, adding a secret Easter Egg (which happened to me once), or some self service portal glitch? Sounds like the latter here, if so it would be good to know what application so we can all avoid in future. Here we have certainly SeenMoreData than expected.
My take is actually that most employees, in IT or other teams, try to do the best they can, and would feel pretty beat up about something, that could have been prevented like that. Well, I doubt if we will really know, but what precautions should we be taking. What could we learn, so it does not happen to us?
Well structured self service portals adequately insulated from SQL injection type attack is a great start. Last week it was revealed that even the UNIX BASH shell can be susceptible to that type of compromise. Have you had your website certified by some third party, to prove its security and stability for your auditors?
How well protected are your staff laptops? Are they well secured and encrypted with Bitlocker (or similar)/Pin/Fingerprint reader, on TPM chip enabled machines? Are your mobile devices trackable by GPS location and are you utilising MDM (Mobile device Management) software, to protect them? Is any data on those encrypted and could it be remotely wiped, if needed? Does the MDM already adequately segregate work and other apps? You may already lock down laptop USB ports, to discourage loose unencrypted data being available at large, on those types of memory sticks.
Be sure to educate staff on these risks and their responsibilities, and have them sign to say they have understood this, as well as everything else organisationally, they need to understand. The best encrypted laptops in the world can be easily compromised by users writing their password on a post-it, stuck to it. I wont reveal who I saw doing this last week, but your laptop password was clearly '0pen2esame'.
Robust testing of software and procedures another one. Everyone, everywhere seems to test less and less these days. It might be because of lack of staff, or we are not so old skool any more. More than ever, we have layers on layers, on layers. Testing takes time, but more downtime is wasted if problems get through and disrupt normal operation. If 100 staff are unable to work properly for 2 hours, the IT team might not think that too serious. But thats about 5.4 person weeks wasted right there. Surely its worth putting that effort in?
Sometimes, just the use of an external 'Critical Friend' can identify a number of data protection risks, as well as some historic measures, that probably need to be revisited.
What price do you put on that embarrassment factor? Well we would have to ask SSHA on that one. Did any staff lose their jobs over that one, or suppliers contracts terminated? What would you do with such a breach? Lets hope you never have to deal with one.
Related Post: If a data breach had been made and put on twitter by one of your customers, would you know about it?
You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !
Massive Attack - Protection.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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