Care-Less, a coach & horses through GDPR

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I’m sure you, like me, remember those halcyon days when GDPR was just coming in, about just over three years ago. Formalisation of data and how its kept up to day, accessed and used, was something we really needed to set an appropriate data culture and how we protect our customers, tenants and leaseholders in social housing.

Data has been written about many times in this blog, its control and effective use, for sure, this is a tricky nut to crack. My three part bootstrap guide to it can be accessed here.

I see GDPR rightly mentioned these days in the contracts controlling work I do, plus in every project I am involved with. I welcome and embrace that. Used properly, it protects our customers and informs our decision making.

Having said that I still personally feel that too many organisations think they can buy my contact details from various sources, at 15p a time, enrol me in a marketing list or spam me in various ways. Admittedly, it’s not Dell, HP etc doing this to me, its all the generally smaller cowboys. I am sure you will be experiencing this too. Organisations having access to my data without my consent or opting in (which is the rule) to market to me, use or apply that data in other non-specified ways, was illegal in May 2018 and currently still is.

What’s that phrase? “Imagine my Surprise when…”.

Well, imagine my surprise when I discovered that our government is planning to lift my (and yours and everybody’s) medical data, for undisclosed purposes, unless I opt out. Seriously, WTAF. The Covid emergency is no excuse for this nonsense, any more than any random organisation secretly opting me in.

Our government has got form in this regard and attempted to do a similar personal data grab around 2013 in an aborted project known as ‘Care.Data’ https://en.wikipedia.org/wiki/Care.data . Details on this latest healthcare data grab can be read about here.

How long might it be for our health data to be cross-referenced to other common data sources and it potentially affects our credit ratings, health insurance premiums or other areas? Basically, if it can happen, be assured it probably will. If you don’t want that to happen to you and your family, this link will allow you to opt-out - https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ . clearly here, proper widespread communication to the 30 million families in the UK has not occurred.  

Clearly, in this situation maybe our UK government regard themselves ‘above the law’ and Covid19 an authorisation to do with your data, as it wishes for financial or other gain. Running roughshod over people, customers, tenants, leaseholders or others, regarding data is wrong.

Evidently by opting out of this scheme, we can protect ourselves and our families data. What is to be learned though? I would say the lesson is to always defer to GDPR regarding our customer data. If we would not agree to the same happening to our data, is it morally and legally right to subject customers to this use of data?

Lets face it, our own current government are not taking all reasonably steps to inform us about how our data may be used and our rights to control it. For goodness sake, lets not take that default view with our tenant and leaseholder data. Based on all the people I work with, who are trying hard to make a difference, we are way better than that. Just lets put it into practice, can we?

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Related Post: Why getting started to procure is more like starting a romantic relationship... 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Royal Blood – Careless.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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. . . . . . . . . . . .

Lockdown

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

 
We are getting on for a year on from the new GDPR regulations that have rightly focused every organisations’ thinking on keeping all data safe. Its hard even with security permissions locking users down like a straitjacket and constant training to keep users focus on this.

Often one of the most common ‘gotchas’ is users leaving their desks to visit the ‘facilities’ for a short bio-break (or a crafty smoke) and leaving their screens unlocked and visible to all. In the variety of places I work, usually the back of a bog door, is by far the easiest way to reach hearts & minds. It’s a better way to connect and engage than most sites intranet, that’s for sure!

In fairness, in my community library, I am always stressing the importance of our disabled friendly WC door, as the go-to place to engage with our borrowers and supporters.

This is one brilliant example of a witty reminder, seen a few months ago at a site where I have worked:

Credit: James Diffin - @JimDiffin Clanmill HA

Great stuff, I am sure you will agree!

This week at a client I was working with, a techie director shared a story, which we guessed its source from, but not reliably enough to share here.

A staff member who was always leaving their desk without locking screens, had a bit of a come-uppance, when his manager went on his Outlook and penned a resignation email. On their return the manager called them in and told them that “the resignation had been accepted and they were sad to see them go”.

The staff member was confused and said they “knew mothing of it and hadn’t resigned”. Directed to the email just penned by the manager and sent, it all became clear. The manager explained they had sent to email while away from the workstation and that this time it would be fine, they could relax.

They were assured however, if it happens again, “next time it will be for real!”.

A sobering thought.

Feel free to print this story and stick it on the back of some bog doors! 

Related Post: Are Critical friends Electric? 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Cypress Hill - Lockdown.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
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(Lack of data) Protection

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

You cannot have missed the news headlines last week, surrounding South Staffordshire Housing Association, better known as HousingPlus, had leaked thousands of resident details onto the internet. Read more about it here.

Frankly, there is little that can be said about that, except that SSHA are really sorry. Hope is, that they can 'guarantee' nothing similar can happen again. In reality, to put tenant details like that on the internet, takes a great deal of effort.

Now sometimes it takes a malicious current/past employee with access to do so, adding  a secret Easter Egg (which happened to me once), or some self service portal glitch? Sounds like the latter here, if so it would be good to know what application so we can all avoid in future. Here we have certainly SeenMoreData than expected.

My take is actually that most employees, in IT or other teams, try to do the best they can, and would feel pretty beat up about something, that could have been prevented like that. Well, I doubt if we will really know, but what precautions should we be taking. What could we learn, so it does not happen to us?

Well structured self service portals adequately insulated from SQL injection type attack is a great start. Last week it was revealed that even the UNIX BASH shell can be susceptible to that type of compromise. Have you had your website certified by some third party, to prove its security and stability for your auditors?

How well protected are your staff laptops? Are they well secured and encrypted with Bitlocker (or similar)/Pin/Fingerprint reader, on TPM chip enabled machines? Are your mobile devices trackable by GPS location and are you utilising MDM (Mobile device Management) software, to protect them? Is any data on those encrypted and could it be remotely wiped, if needed? Does the MDM already adequately segregate work and other apps? You may already lock down laptop USB ports, to discourage loose unencrypted data being available at large, on those types of memory sticks.

Be sure to educate staff on these risks and their responsibilities, and have them sign to say they have understood this, as well as everything else organisationally, they need to understand. The best encrypted laptops in the world can be easily compromised by users writing their password on a post-it, stuck to it. I wont reveal who I saw doing this last week, but your laptop password was clearly '0pen2esame'.

Robust testing of software and procedures another one. Everyone, everywhere seems to test less and less these days. It might be because of lack of staff, or we are not so old skool any more. More than ever, we have layers on layers, on layers. Testing takes time, but more downtime is wasted if problems get through and disrupt normal operation. If 100 staff are unable to work properly for 2 hours, the IT team might not think that too serious. But thats about 5.4 person weeks wasted right there. Surely its worth putting that effort in?

Sometimes, just the use of an external 'Critical Friend' can identify a number of data protection risks, as well as some historic measures, that probably need to be revisited.

What price do you put on that embarrassment factor? Well we would have to ask SSHA on that one. Did any staff lose their jobs over that one, or suppliers contracts terminated? What would you do with such a breach? Lets hope you never have to deal with one.

Related Post: If a data breach had been made and put on twitter by one of your customers, would you know about it?

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You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !

Massive Attack - Protection.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, or you could benefit from any of our services please get in touch and let me know!

You can access a quick list of blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems or issue.
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File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App .