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I’m sure you, like me, remember those halcyon days when GDPR was just coming in, about just over three years ago. Formalisation of data and how its kept up to day, accessed and used, was something we really needed to set an appropriate data culture and how we protect our customers, tenants and leaseholders in social housing.
Data has been written about many times in this blog, its control and effective use, for sure, this is a tricky nut to crack. My three part bootstrap guide to it can be accessed here.
I see GDPR rightly mentioned these days in the contracts controlling work I do, plus in every project I am involved with. I welcome and embrace that. Used properly, it protects our customers and informs our decision making.
Having said that I still personally feel that too many organisations think they can buy my contact details from various sources, at 15p a time, enrol me in a marketing list or spam me in various ways. Admittedly, it’s not Dell, HP etc doing this to me, its all the generally smaller cowboys. I am sure you will be experiencing this too. Organisations having access to my data without my consent or opting in (which is the rule) to market to me, use or apply that data in other non-specified ways, was illegal in May 2018 and currently still is.
What’s that phrase? “Imagine my Surprise when…”.
Well, imagine my surprise when I discovered that our government is planning to lift my (and yours and everybody’s) medical data, for undisclosed purposes, unless I opt out. Seriously, WTAF. The Covid emergency is no excuse for this nonsense, any more than any random organisation secretly opting me in.
Our government has got form in this regard and attempted to do a similar personal data grab around 2013 in an aborted project known as ‘Care.Data’ https://en.wikipedia.org/wiki/Care.data . Details on this latest healthcare data grab can be read about here.
How long might it be for our health data to be cross-referenced to other common data sources and it potentially affects our credit ratings, health insurance premiums or other areas? Basically, if it can happen, be assured it probably will. If you don’t want that to happen to you and your family, this link will allow you to opt-out - https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ . clearly here, proper widespread communication to the 30 million families in the UK has not occurred.
Clearly, in this situation maybe our UK government regard themselves ‘above the law’ and Covid19 an authorisation to do with your data, as it wishes for financial or other gain. Running roughshod over people, customers, tenants, leaseholders or others, regarding data is wrong.
Evidently by opting out of this scheme, we can protect ourselves and our families data. What is to be learned though? I would say the lesson is to always defer to GDPR regarding our customer data. If we would not agree to the same happening to our data, is it morally and legally right to subject customers to this use of data?
Lets face it, our own current government are not taking all reasonably steps to inform us about how our data may be used and our rights to control it. For goodness sake, lets not take that default view with our tenant and leaseholder data. Based on all the people I work with, who are trying hard to make a difference, we are way better than that. Just lets put it into practice, can we?
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Related Post: Why getting started to procure is more like starting a romantic relationship...
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Royal Blood – Careless.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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