or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy
Many of the clients I work with are still lucky enough to be able to develop. Good for them and great for the communities in which they work. Building new stock is difficult, financing it even harder, so 'good on them'. It generates significant interest in the community, once those boards around the land go up. Generating enquiries into the customer service centre.
Now it might be a stereotypical view of development and sales teams (often the same group of social housing folks), but they seem to me to keep themselves (and often their data), much to themselves. I can generally guarantee some resistance once its suggested that they integrate themselves somewhat more closely, with customer services and the assets team.
Those latter two are frustrated by the lack of information, then those two frustrate the development team by tasking questions over to them. It makes you wonder why they don't realise there's perhaps a better way. Trouble is the extra things to be asked of the development team, look like extra work, but that would almost certainly head a lot of those questions off at the pass. No-one measures those queries, so it's difficult to make a clear case to change. Or it used to be.
The game changer is probably customer self service. Exposing your plots there and what is on the horizon. Clearly a self service portal is not conducive to exposing one of the development teams spreadsheets. A great reason to create that plot as an asset in an integrated system, with some narrative explaining that 16 units are coming, half for shared owners.
Once plots become schemes, the asset type can be adjusted to reflect that, with the right child properties in the hierarchy below it. This makes it visible in CRM for customer services too.
To make it a win-win, those blocks and child assets created, also need component details recording. Now it might sound crazy, but I have heard it said from some asset teams, after handover, they survey their own new stock. I kid you not. Can you think of a better way?
Well, I guess you will have guessed my suggestion. Yes, development team look away now.
Why don't you development bods start the asset attribute data off, particularly for the key components. After all you have specified and supervised the build of it? No wouldn't that make sense? That would make a super present for your assets team (& finance too for SORP FRS102), wouldn't it? Far cheaper than surveying it anyway, in these austere times.
If you are doing any of the above already, do let me know. While you are at it, email me some images of the scars.
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Related Post: In #Ukhousing ICT, do you know where to stop?
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Johnny Thunders - Pipeline.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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