Thursday, 1 March 2018

Internet Things That Make You Go Hmmmmmm

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here

Regarding a subject close to my heart, last week I was pleased to receive a copy of the Housing Technology, ‘Internet Of Things in Housing’ report 2017/18. Its very timely as next week its #HousingTech2018 at the Oxford Belfry, and a number of sessions I notice touch on IOT experiences.

Of course, if you read this blog, feel free to stop me and say hi, pick my brains on any of the sector products or suppliers. Aareon QLX/QLF users will probably have plenty to ponder about, based on the recent MD reshuffle announcements. Its always great to meet everyone at HT, which has become the de-facto place to see what organisations are doing and see what products emerging. If you have any ideas for future blog posts too, come and fill your boots!

Back in November 2017, I did a spot at a Knightstone Housing day on data, around IOT. Part of that was a graph indicating explosive growth, anytime soon, in IOT. Much of my session did caution around the security aspects of emerging IOT and the patch-ability of devices. I illustrated this at the time with the story of the hacked Samsung internet fridges, coerced to do a classic denial of service attack. This neatly brought the problem home. I.E. that we are looking at quite raw technology here, that still has emerging standards being carved out.

The HT IOT report does seem to bear this aspect out quite well. While its maybe not the blazing saddles era, it might still be that of the ‘Good, Bad and the Ugly’, where IOT pioneers dare to tread. Barriers to adoption include recognised areas of security (11%), integration (18%) and a whopping 34% thinking IOT is plain ‘unproven’. Not brilliant for a pretty risk-averse sector, like social housing. So, manufacturers have work to do on the techie stability of these devices.

In a sector that often has large organisations lacking even the most basic necessities, for 2018, it is hardly surprising that between 39% & 69% of organisations, did not think that IOT was important, from an overall strategy viewpoint. Now I can understand if organisations are still awaiting enterprise-wide EDRMS, CRM, Mobile Working and usable customer self-service, in shoving IOT to the back of a large queue. These outfits clearly need to pull their socks up. 

Fact of the matter is that IOT is here and already happening.

I did some work with a construction and building services corporation, last Spring, who specialise in ‘Smart Cities’. They were successfully scaling up a lot of techniques from ‘domestic gadgets’, into new built environments. Car parking and energy efficient lighting, the former which is highlighted in a case study, brought substantial benefits. 

Any organisation lucky enough to be building new affordable housing, needs to embrace the possible benefits of IOT on offer here. Existing voids and care & support environments to different degrees, can easily leverage low cost IOT.    

Interestingly, a rich variety of IOT devices were in use, or planned. Humidity and temperature sensors are by far the most popular installed. Considering the number of our residents, struggling with high costs of heating their homes, and in potential fuel poverty, this is an excellent place to start. Humidity, motion and chemical detectors have been proven in transient void environments, to manage our assets, at a time when damage can certainly occur and every day without a tenant really counts.

For me the key trick with IOT, to make it a success, is integration with our business applications. That is the icing on the cake and means we potentially can build systems that react to information, rather than just record a growing glut of data, we have to mine ourselves for insights.

For instance, we want to know when that care & support resident has not boiled the kettle this morning, (if they usually do), rather than the previous 48 times they managed it between 08:35 and 09:42 hrs. Without clear, useful, clever integration, we create yet more admin. If we have a frequency sensor on a lift motor, we need to know when its oscillation frequency changes, so we can do that (low cost) service check. Ideally too, that smart boiler, notifies us that it is poorly, a long time before it fails.   

This report tells me a number of things. Socialhousing is not being ambitious enough in planning for IOT deployment. Perhaps CEO’s are not being sufficiently informed or enthused as to its potential. Secondly, finance teams & budget holders need to understand the potential efficiencies of the ‘smart estate’. Real time data about our stock, customer usage of energy and behaviour, will reduce repair spend, provide more proactive care & maintenance, potentially reduce energy bills and increase customer satisfaction.

Related Post: Automation via ICT is not always the right thing to do. Just look at the evolution of the Car Wash 


I would be pleased to connect with you on LinkedIn - Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

C+C Music Factory - Things That Make You Go HmmmmC+C Music Factory - Things That Make You Go Hmmmm.
(c) Tony Smith, Acutance Consulting 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,NEC,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue,Portfolio Management System, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Valueworks,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

1 comment:

  1. Thanks for sharing this blog, the information that you gave about IoT is very helpful.