How would Fad had secured his Smart Gadgets?

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I was in a conversation just last week with a SocialHousing client I am working with, around IOT trials, security concerns and potential resident resistance. A couple of the organisations I am working with are putting a toe in the water with Switchee and navigating the technical and cultural challenges.

Although more and more smart devices are starting to be invited into our cribs, for sure there are still lots of rumour, fears and conspiracies around landlords providing them. Many fears are not justified and clearly for me, benefits always need to be used to sell/justify tenants trusting these devices to improve their environments or save them money.

Malware and threats like the Mirai botnet are indeed real and need to be considered as a risk in our own & customers homes.  

So, how best to get the basics of IOT & smart gadget security right?

Start with decent complex passwords. Always on device accounts use a mix of lower/uppercase letters, numbers, and symbols.

Switch on all digital safeguards, such as MFA (two-factor authentication) wherever available and practical.

Cut out the use of features you don’t need, such as Universal Plug and Play (UPnP), to lower the risks on and across devices.

Provide a decent isolated guest network. Have separate networks for visitors, keeping IoT devices safe from other mobile devices.

Keep on top of periodic software updates. Updates improve smart devices fixing security issues. Where automatic updates are available, be sure to switch these on.

Choose to configure with the securest network protocols and guard the network against cyber attack.

Use strong encryption, like WPA2, making it harder for intruders.

If you have smart devices at home, or IOT installations in SocialHousing or other property, monitoring environment, being used within care and support or other areas, is your team applying all of the above. Having these habits in place and sharing these with customers will reassure and perhaps allow them greater confidence to see the wider benefits.

For sure, IOT has been ‘just around the corner’ for more than 5 years. Maybe if we can properly address the ‘is that secure’ question, we will be much closer to that reality.

_/_/_/_/_/_/_/_/ *** Join the discussion with Claire & Aiden *** _/_/_/_/_/_/_/_/

Struggling with Asset Management information or incorporating IOT?

Get in touch , for a chat soon over a cuppa ☕😋

       Related Post: How hard is it to get started with IOT? Here's a great Welsh example

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Fad Gadget – The Box' .
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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UHF

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


I’ve blogged a number of times about IOT and its potential in SocialHousing. However, I’ll be frank, I am constantly disappointed with the attitude of the sector, towards getting much practical done.

I am always surprised by the innovator suppliers and social housing organisations, pushing tech forward and I pride myself in getting deeper involved with such organisations. It’s part of the spice that gets me out of bed each morning, as folks who know me will testify.

It was while doing some work in deepest beautiful Cymru, I came across a brilliant IOT project that I think is breaking beyond some of the perceived limitations, of cost, security, acceptability (from residents) and connectivity. The last of those often seems to be a common blocker. The solution might be to rethink the bandwidth and retune.

If you are of a certain age, you will remember Radio Luxembourg. A great deal after 10pm of my mis-spent youth included John Peel, Piccadilly Radio 261 and Luxembourg medium wave 208 (fading in and out as it inevitably did). Its gone a bit under the radar, but a recent reorganisation of these frequencies, opens up so many more IOT opportunities.

Mid Wales HA have leveraged a UHF LoRaWAN Gateway, at a cost of around £500, to solve the comms piece of the jigsaw, each gateway handling 65,000 nodes. For you techies, that’s UHF ISM band 868mhz (EU). Keeping within the EU 1% duty cycle. 

So far so good, what about the sensors, the eyes, ears and noises of the IOT operation? Well, Mid Wales spent around £45 per sensor, covering temperature and humidity. These are Elsys ERS-Lite ( https://www.elsys.se/en/ers/ ) logging at 60 minute intervals into TTN (The Things Network), each with a battery life of 10-15 years, at a 60 minute spread factor 7, which is low power.

The IOT sensors at Mid-Wales HA went mostly into void properties remaining once a new tenant moves in. This is a brilliant way to introduce IOT and clearly helps allay data issues. Used and applied properly, IOT should be a benefit to residents, not a ruse to collect data with no defined purpose. The key here is to manage the asset better, add value to residents and perhaps add value around energy usage or report repair issues faster.

Mid Wales are based in lovely Newtown, in the Severn valley and their aerial on the roof of their head office, covers 20km radius and line of sight record of up to 700km. That is a possible game changer.

Collecting data is the first challenge, using it effectively and distinguishing ambient and exceptional conditions, is another matter. Sensor data from TTN is integrated into MyDevices Cayenne dashboard. ( https://developers.mydevices.com/cayenne/features/ ) Dean Marsh in IT at Mid Wales, has also been working with Capita to integrate the data directly into their Capita integrated housing management system. This all depends on the setting of triggers and alerts when values pass thresholds.

Clearly, the success and practical application of IOT in Social Housing, will rely on better integration into the key housing management systems out there. Capita and Northgate in particular I have seen are taking steps in the right direction. All suppliers need to be taking IOT seriously and providing practical interfaces, to support the sector going forward. I would be pleased to see more roadmaps turning into real product interfaces, adding to the real lives of residents and improving communities.

Mid Wales HA are doing some fantastic things here and setting a fantastic example to so many other socialhousing providers, who perhaps have more convenient terrain or connectivity and could be doing so much more, around better maintaining and protecting assets. I hope this blogpost spurs more organisations on to make IOT happen. Many thanks to Dean in ICT for sharing 👍

C’mon everyone, its happening in Wales, rest of the UK, catch up won’t you?

Related Post: Is Social Housing generally taking IOT seriously?  
 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

UHF – Bill Nelson.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . .

Black Out

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


On the recommendation of a clever German friend, I recently read Marc Elsberg’s Black Out.

It’s a bestseller about the effects an outage of power has on a swath of European countries and the US. Without giving away the plot, it was a coordinated attack which could have been by industry insiders, terrorists, or a rogue state.

It’s a gripping storyline, so I will let you find out by yourself!

With the current suspicion of external actors such as North Korea, China, Russia and others closer to home, it puts an interesting spin on how without secure and constant electrical supply, our interconnected and largely segmented & privatised society, could literally grind to a halt in days or a few short weeks.

Increasingly, we rely on embedded software code to enable access to homes and buildings, regulate our environments and supply our amenities. Stuxnet showed us how vulnerable our software is, when in 2010, over 200,000 machines were affected. It had been five years in development, longer than the planning that goes on behind some revolutions!
You might remember the London & South East electricity outage in Aug 2019, crippled 300,000 customers and brought some rail services to a standstill. That showed how fragile our systems can be.

With the rise of IOT (Internet of things), which overall is a positive thing I believe, how can security be guaranteed? Programmers love black doors and Easter Eggs. While perhaps a bit of (harmless) fun, these all add vulnerabilities, often at firmware level. Apart from the ‘published methods & functions’ in our devices, how many lay dormant, waiting to be activated by activists, terrorists, a foreign power, or even our own governments? In the recent turn that Brexit has taken in the UK, some info has been leaked about the powers, being prepared, just in case of civil unrest.

Any programmer knows that one persons bug, can be another’s ‘feature’. I am sure some readers of this will have experienced this phenomenon in the past where an upgrade removed an old bug, that was being used productively. Its certainly happened to me.

How good will QC (Quality Control) be, as IOT makes even greater use of AI? Potentially daily, Gigabytes or more of data is going to be being processed from each of our homes. How will that be protected, whether running through home assistants/Smart Speakers etc, or protected in the very core of the new (Huawei or not) 5G networks?

The point is that we layer software on software to run our world and increasing farm it out to the cheapest bidder. Good QC is expensive, often 2-3 times more that writing the original code if done seriously well. You only have to see some of the bugs that I encounter, from a variety of #SocialHousing systems each month, to see that cutting corners on quality testing costs everyone more in the long run. That includes keeping those software suppliers help desks staffed up with (in some cases) hundreds of calls to chew through daily.

It might be the right time now to think hard and deep about our software vulnerabilities. Do read the book, Black Out by Marc Elsberg. If you work in or rely on embedded software, it might just be your wake up call 🤔

Related Post: Beware Alexa, she listens all the time you know....  

 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

David Bowie – Blackout.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . .

Low Five

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


Recently, 5G has been in the news, possibly all for the wrong reasons. That is the involvement of Chinese telecoms equipment maker & tech firm Huawei and national security risks.

Regardless of who builds 5G, its coming and pretty soon. More and more people are asking me about how I think it might revolutionise staff mobile and IOT. 5G certainly offers a lot of new opportunities. Key is the speed being up to 10 times that of 4g and providing better use of bandwidth.

Latency is much reduced, which will make IOT a more practical reality, particularly for self-driving vehicles and the like.

For the staff mobile worker, in rural areas, I think the problem is likely still to be Not-Spots, and I would fully expect, as usual, 4G (urban/city) coverage areas, will be the first to see upgrades. I would prefer to see rural and Not-Spot areas prioritised for 5G in the UK, particularly where 'fibre to the cab' is uneconomic. This might truly free up office based staff from their desks, to selectively work from home, particularly in rural areas, where current connection speeds can be as low as 0.05mbs. Personally I have experienced speeds worse than this, just 4 miles outside of a good-sized town.

I certainly think we will be waiting 2-3 years until 5g really has the bulk of existing 4g coverage licked. They should be thought of as complementary though, in the way 3g still is currently.

Better coverage/speeds should mean that mobile workers in rural areas, will not need to have a whole days jobs upfront, from an underused intelligent dynamic scheduling tool.

Benefiting from just in time/job at a time, saving fuel, time and reducing carbon footprint. That's after Contractors have refreshed hardware to the latest, shiny devices of course, trades can show off in the pub to their mate, at the weekend!

5G? Yep, bring it on!

If you think you need help with progressing mobile, or need guidance in dealing with a mobile working project that’s going (or gone) off the rails, just get in touch!

Related Post: Have you properly implemented EDRMS Document Management? Hope you have destroyed all that you scanned?  

 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Sneaker Pimps – Low Five.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . .

Internet Things That Make You Go Hmmmmmm

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Regarding a subject close to my heart, last week I was pleased to receive a copy of the Housing Technology, ‘Internet Of Things in Housing’ report 2017/18. Its very timely as next week its #HousingTech2018 at the Oxford Belfry, and a number of sessions I notice touch on IOT experiences.

Of course, if you read this blog, feel free to stop me and say hi, pick my brains on any of the sector products or suppliers. Aareon QLX/QLF users will probably have plenty to ponder about, based on the recent MD reshuffle announcements. Its always great to meet everyone at HT, which has become the de-facto place to see what organisations are doing and see what products emerging. If you have any ideas for future blog posts too, come and fill your boots!

Back in November 2017, I did a spot at a Knightstone Housing day on data, around IOT. Part of that was a graph indicating explosive growth, anytime soon, in IOT. Much of my session did caution around the security aspects of emerging IOT and the patch-ability of devices. I illustrated this at the time with the story of the hacked Samsung internet fridges, coerced to do a classic denial of service attack. This neatly brought the problem home. I.E. that we are looking at quite raw technology here, that still has emerging standards being carved out.

The HT IOT report does seem to bear this aspect out quite well. While its maybe not the blazing saddles era, it might still be that of the ‘Good, Bad and the Ugly’, where IOT pioneers dare to tread. Barriers to adoption include recognised areas of security (11%), integration (18%) and a whopping 34% thinking IOT is plain ‘unproven’. Not brilliant for a pretty risk-averse sector, like social housing. So, manufacturers have work to do on the techie stability of these devices.

In a sector that often has large organisations lacking even the most basic necessities, for 2018, it is hardly surprising that between 39% & 69% of organisations, did not think that IOT was important, from an overall strategy viewpoint. Now I can understand if organisations are still awaiting enterprise-wide EDRMS, CRM, Mobile Working and usable customer self-service, in shoving IOT to the back of a large queue. These outfits clearly need to pull their socks up. 

Fact of the matter is that IOT is here and already happening.

I did some work with a construction and building services corporation, last Spring, who specialise in ‘Smart Cities’. They were successfully scaling up a lot of techniques from ‘domestic gadgets’, into new built environments. Car parking and energy efficient lighting, the former which is highlighted in a case study, brought substantial benefits. 

Any organisation lucky enough to be building new affordable housing, needs to embrace the possible benefits of IOT on offer here. Existing voids and care & support environments to different degrees, can easily leverage low cost IOT.    

Interestingly, a rich variety of IOT devices were in use, or planned. Humidity and temperature sensors are by far the most popular installed. Considering the number of our residents, struggling with high costs of heating their homes, and in potential fuel poverty, this is an excellent place to start. Humidity, motion and chemical detectors have been proven in transient void environments, to manage our assets, at a time when damage can certainly occur and every day without a tenant really counts.

For me the key trick with IOT, to make it a success, is integration with our business applications. That is the icing on the cake and means we potentially can build systems that react to information, rather than just record a growing glut of data, we have to mine ourselves for insights.

For instance, we want to know when that care & support resident has not boiled the kettle this morning, (if they usually do), rather than the previous 48 times they managed it between 08:35 and 09:42 hrs. Without clear, useful, clever integration, we create yet more admin. If we have a frequency sensor on a lift motor, we need to know when its oscillation frequency changes, so we can do that (low cost) service check. Ideally too, that smart boiler, notifies us that it is poorly, a long time before it fails.   

This report tells me a number of things. Socialhousing is not being ambitious enough in planning for IOT deployment. Perhaps CEO’s are not being sufficiently informed or enthused as to its potential. Secondly, finance teams & budget holders need to understand the potential efficiencies of the ‘smart estate’. Real time data about our stock, customer usage of energy and behaviour, will reduce repair spend, provide more proactive care & maintenance, potentially reduce energy bills and increase customer satisfaction.

Related Post: Automation via ICT is not always the right thing to do. Just look at the evolution of the Car Wash 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

C+C Music Factory - Things That Make You Go Hmmmm.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing 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software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue,Portfolio Management System, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star 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Knights In White Satin

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



I think more people should experience Somerset. It is often said to me it is a quiet county, as everyone seems to rush through it to get west to Devon and Cornwall. It certainly must make it quieter, but no less fun or likeable. The vast quantity of work I have done, down in this really cool corner of Britain, has made me a real advocate. The Somerset Tourist board know where to post that remittance.

Soooo.. when it was mentioned to me that Knightstone Housing, just outside Weston-Super-Mere, were looking at putting together a whole event, on digital and data, I was up for it. IOT or ‘Internet Of things’, for you non TLA people. As many in socialhousing will know, Knightstone are joining with DCH, just further west.

I must have been blogging about the Internet Of Things for yonks, maybe 5 years by now.
Every time it is just around the corner. However, in 2017 it seems the smart money think it actually is. This is how fast experts think that IOT will grow:

Expected IoT Internet Of Things growth post 2017

Proof that we are on the cusp, can be seen in the explosion of IOT home automation and other domestic product devices, we all seem to be dabbling with. Recognisable examples are Hive, Nest, Wink, going headless with Amazon Echo/Alexa, Google Home, Apple HomePod. We are getting used to geekily talking into our home devices too aren't we, more so than we are prepared to do outdoors, with others.

More and more devices are entering our homes too, internet kettles, fridges, taps, heating controls etc. A world of convenience, but for sure we are in a pioneers era, with early adopters the foot soldiers. Something I described as IOT’s Betamax vs VHS moment. IOT devices need to adopt some solid standards, so devices from different sources can all work together, with standard interfaces to management software, or upper application layers (e.g. the Asset Management or CRM system).

Security of data and updates are another key area. We need to keep the vast amounts of data generated/consumed, where it’s meant to be. That needs to be designed in from inception, with the ability to patch/upgrade remotely, possibly months, or years into the future of an IOT device, that might function for ten years or more.

Having done battle on many occasions with the self-service checkouts, at Morrisons, I have always thought that the ‘March Of The Machines’ might start there. As I described at the Knightstone event, it might start in your kitchen. If Samsung internet fridges can be harnessed to leverage a remote DoS (Denial of Service) attack on internet connected servers, then we need to take IoT security way more seriously. So, right there you can see the need for strong standards for IoT, and soon! I may well blog on the remainder of the content of that presentation, in the next few months.

Could a malicious hack into the nations hummus and taramasalata, precipitate a double-dip recession?

I was very impressed with the way Knightstone had recognised the extreme importance of data, devoting a whole day to it. There was a hundred or so attendees, from the organisation and external ones, such as Yarlington and Brunelcare. Nick Horne called it right that the two key resources our organisations turn on, are data and our people. Great to chat afterwards to Nick and many others at the event I have got to know, over the last few years.

The sessions included experiences from Dwr Cymru Welsh Water on their data strategy, as well as how the data scientists of Bron Afon Community Housing, are improving quality and eliminating the old faithful, yes the labour of love, the Excel spreadsheet.

Data the welsh way, the Bron Afon Journey

Housemark and Equillian had some great data insights as to how AI and algorithms are helping us sift through ever more potentially linked data. From Equillian, my premier, from many takeaways on the day, was that “Organisations with poor data quality will never be the most successful”. Within and beyond the socialhousing sector, we would all do well to paint that slogan at the face of every open-plan office wall. That would remind managers and staff 20 times a day, that’s the ultimate key to our success.    

All the Knightstone Data and Technology Day presentations can be found on the following link -

Click here to access the presentations from #KHADataTech

Get in touch if I can add some insight to your data project or future presentation event

Related Post: In your organisation, are you the classic 'Hunter-Gatherer'? 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Moody Blues - Nights In White Satin.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management 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