Theme from the A-Team

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


It takes me back to those 80’s TV days of the A-Team when you occasionally encounter Mr T, B.A Barracas advertising Snickers bars.

This popular show featured cartoonish violence (in which people were seldom seriously hurt), formulaic episodes, its characters' ability to form weaponry and vehicles out of old parts, and of course, its distinctive theme tune.

This isn’t that far removed from what many big system projects require. Apart from stubborn and dogged determination of ‘finishers’, (somewhat rare I find at times), some clear organisation (possibly some coming from moi as a Critical Friend), we need team members who understand the system and can think out of the box. You wouldn’t think that could be so difficult to create, but incredibly it is at times.

Early on with most clients I work with, I go out of my way to make friends and understand everyone’s capabilities. Often a number of staff members I meet stand out, becoming my default go-to people if I had a choice.

In many projects, for the ‘project team’ I have been offered what I might call ‘spare or inappropriate staff’ or the C or D Team. Being the black and white professional (proud) Mancunian that I am, I am quick to flag this up as a potential oversight and in some cases, putting an important project in jeopardy, right from (before) the start.

On many occasions, managers & sometimes directors have sternly let me know, “You ain’t getting my best staff on that crucial system and transformation project, fool!”.

At which point I generally politely remind them that if the A-Team are not involved, the result will be unlikely to meet up to our future needs and ‘transformation’ is likely to be rather watery at best. ‘Pi** Poor’ is one way I actually put it at one client.

How many times have you worked at organisations where this was the case, or even you might have been on some of those projects? Paying lip service to it all and not delivering quality staff for teams, results from my experience in weak transformation, extra costs to fix what they got wrong, blame culture, partly implemented systems that will never be completed and massive delays.

There is a cost to getting the A-Team involved, but it is a tiny drop in the ocean, compared to the massive benefits that await a well delivered project. Factor and cost this in, plus some back-filling if needed. Back-filling is a necessary evil, but why not consider helping less senior staff act up, and backfill their posts instead? That way you can potentially develop staff, in a healthy business culture.

Think on about the above and you and me can be smug after smooth and richly functional go-lives, smoking a big fat Cuban cigar together, remarking “I love it when a plan comes together”

Related Post: Webchat is so 2000’s, have you woken up to ChatBots yet?   

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Mike Post/Pete Carpenter - Theme From The A-Team. 
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, InfoBoss, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue,Portfolio Management System, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Valueworks,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ...

. . . . . . . . . . .

With A Little Help From My Friends

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


At the end of last month, I had the pleasure on the last Monday of it, to go live with one of the smoothest migrations, from one integrated housing system to another, I have experienced for some time. It was down at Homes In Sedgemoor, the ALMO of Sedgemoor District Council, in Somerset. They often get confused with that other similar sounding ‘Sedgefield’, up in county Durham and for avoidance of doubt, I often say “near Taunton” for avoidance of doubt.

Watchers of South West English Social Housing and associated award ceremonies, will perhaps be familiar with #GoTeamHiS, an ALMO substantially punching above its weight. IMHO, many have much to learn from the Homes In Sedgemoor approach and particularly of its modest, but fantastically effective and likeable CEO Jen Barfoot.

Anil Majevadia, Javed iqbal, James Drury,Emma Jones, Tony Smith & Mike Carpenter

For a landlord of getting on for five thousand homes, and only around 65 staff, a full change of system, plus adding enhanced self service and staff mobile working, is clearly a big ask. Its no surprise then that they recognised the need for some critical friend help early, in order to assist the small core team (just two) and the wider management team, to organise themselves, work efficiently and manage their supplier effectively.

I am often asked what it means to be a ‘Critical Friend’.

I often explain it’s a bit like a person at your side who cares about you and when you ask, “Does my bum look big in this?”, you will get an honest answer. Also, if I am doing my job properly, I can point you to some effective under garments or a gym where you could consider getting your buns toned up!

Its that simple honestly, although many teams with large software and transformation projects struggle on, with a certain distrust of staff, what they are telling them and if they are indeed ‘doing everything needed/necessary’. Just get a ‘Contractor’ in, is often the refrain and while they may get on with it, there will generally be little around knowledge transfer and the organisation will be little wiser going forward into ‘Business As Usual’. Connecting with the right critical friend is, well, critical. Personally for example, I am a finisher. However long it takes, I will promise to be there and work realistically.

That last point is crucially important. As Brits, we are such a polite nation. We generally cringe a little if we have to deliver bad news and we are terribly optimistic. Where systems are concerned, in particular. We assume all issues are going to get resolved, our config is spot on, when UAT starts, no significant issues are likely to come out of it, we will have enough data cuts to be 100% confident of our data quality migrating between systems.

A reality check now good people. The world of changing systems is nothing like that. If it can happen, it generally does, so expect it all and be thankful when its not as bad as it could be. As a critical friend, I bring a lot of essential tools & techniques to the table to structure this lot and keep suppliers to account. Its my bag of ‘lessons learnt’. A folder I keep, called ‘Uncommon Knowledge’, after a really old month publication around a long dead database environment.

Suppliers reading this should not be worried. I only hold ones to account that need it when they are incapable of working as partners, as one big team with the client. I have met people who think suppliers always need beating up, even when they have done no wrong. Like some kind of 50 Shades Of Grey fantasy. I honestly don’t and will be the first to back up suppliers with genuine extra change control, if its really necessary. Goodwill needs to be built up on both sides and is a valuable commodity to be traded.

Needless to say, Homes In Sedgemoor went live when planned, using a very structured UAT and go-live timetable, citing timings, responsibilities etc. Monday of the go-live was quite a non-event, it went so well. Our supplier (Capita) told us it was “one of the smoothest” they had experienced.

So the right Critical Friends are good for Social Housing Organisations, as well as suppliers. Always question any consultants you do have in situ. Are they enabling the project to go-live as expected & in time? If not, seriously consider their future.

I care about knowledge transfer, guiding organisations I care about, through a journey I have done 20+ times, that they may only do once in 20 years. It drives me forward too, helping gift great tools to staff I have worked months or years with, to improve what they do and improve customer service to residents. I know the new system will enable Homes in Sedgemoor to further fill their (existing bulging) awards & trophy cabinet with more well justified awards. The thought of that is one of the things that gets me out of bed every morning.

A massive thank you to everyone at Homes In Sedgemoor, who made the smooth migration from Academy to OpenHousing happen. Particularly the fabulous Emma Jones, Javed Iqbal, (‘ar kid) Paul Barry and Rob Starr and the team champions (you know who you are – thanks for taking ownership).

If you have a project taking too long, going too far over budget, feel free to contact me & I will be happy to provide some free pointers. More astute organisations may want to consider connecting with a critical friend before projects start. That’s where the most difference can be made. Most of my customers save my costs many times over in extra change control cost and time saved. Always available for a chat!

Related Post: Who is in charge of your self-service for customers? Comms or Customer services?   

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Beatles - With A Little Help From My Friends.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, InfoBoss, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue,Portfolio Management System, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Valueworks,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ...
. . . . . . . . . . .

Like Sugar

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


A lovely tweet from a lovely site I work with, got me thinking today. They were suggesting rewarding staff with mugs of Haribo’s, leaving gifts to say, “Hey we appreciate you sugar”. Awww, isn’t that the greatest? Wow, you are part of our lovely team and here’s a sugar rush treat.

Wow, most of us spend more time at work than we do with all our significant others. Why cannot we make it more pleasurable, more productive and it flies past. We hardly know when 5.15pm has come and gone.

Homes In Sedgemoor is where the tweet came from, (Somerset that is not Geordie land – for the record). An ALMO where I have seen fantastic evolution, and massive positive effects on the communities in which it works. It’s a place I am slightly gushy about and that’s quite rare TBH.

Anyway back to the sugar. Its been a bit of a secret weapon from the food industry for yonks, but its been a tool in my armoury for over a decade, I am not ashamed to confess. Sugar does break down some serious barriers. Many clients of mine will have seen me rucking up with Borders Chocolate Gingers, Asda 12 jam doughnuts and chocolate covered Hobnobs. In Scotland, a few Tunnock’s Teacakes© break the ice, In Northern Ireland Rankins, Brown Soda Bread has often hit the spot for me. Toaster needed OBVs!

All of this stuff costs pennies, but in my career has won we so many friends.

At the risk of channeling Susie Dent (lexicographer and etymologist) at this point, Did you know that the root of the word Companion, is a group of people who share bread together. ‘Pan’, like ‘pain’ in French, ‘Pan’ in Spanish and ‘Panem’ in Latin. Con = with.

Share bread, food or cake and you cannot fail to make friends. Its hard wired into each and every one of us.

I remember many years ago, working with staff at the William Sutton Trust, which became part of Affinity Sutton, then Clarion. That William Sutton was a smart cookie. Every Friday he furnished all his staff with a loaf of bread. As far back as 2009, the tradition still endured, although it was a Friday cream cake. I am uncertain if Clarion still perpetuate it, do let me know if at Tring, an office is still there or the practice still exists.

The point of all this is that food (& sugar OBVs) builds bridges. I think it does anyway. I have what I expect will be a challenging meeting next Friday and I will be investing in some chocolate covered Hobnobs, to break the ice. Also underlying the fact I am just like you and you know what people, I am here to help.

So, if you see me or anyone else coming at you with sugar, we come in peace with carbs. Its cool, roll with it!


Related Post: Do we deal well with the state some properties are left in and are costs ever recovered?   

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Chaka Khan – Like Sugar.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark,Housing Portfolio Management System, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing 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