Alone, Jealous and Stoned

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I'm afraid to disappoint that this post is not a summary of my pandemic lockdown condition.

Many of us are feeling alone and jealous of those Kiwi’s and Aussies, enjoying their BBQ’s together in the sun, with minimal Coronavirus restrictions. You may too be enjoying a few more drugs of choice, whether that might be wine, the odd tipple or something tending more to the medicinal. Hopefully we are keeping our mental state stable and checking in on our friends & neighbours to ensure they are ok.

My subject in this post is more to do with the ‘alone’ than the ‘Jealous and Stoned’.

Microsoft Dynamics 365 (or just D365 as its increasingly referred to), is increasingly being sold as the modern antidote to your existing sluggish vertical supplier suppliers, you have suffered with and been overcharged from, for yonks.

Now its fair to say I have met quite a few social housing organisations, that feel that way. Possibly that they have been let down by existing supplier integrated solutions, or they have got so complex, even they at times, struggle to have consultants and implementers with broad enough skills/knowledge to get them working properly. 

Many organisations are quite middle of the road in reality and just crack on to use the horses for courses. Also, some of the ineffective solutions out there, can quite easily be the client, not the suppliers fault. Not many are happy if they are hiring me to point that out, but always honesty is the best policy, I find.

Microsoft resellers are targeting the sector pretty actively however and notching up some impressive wins. Whether all organisations totally understand what they are buying into at the outset is doubtful, although that’s perhaps a subject for another post later in the year.

Any D365 reseller worth his salt will always sell it on its CRM capabilities, a true thing of beauty. It should be, it’s a CRM platform after all! No one selling D365 will be banging on about its Rent Accounting capabilities. I have on occasion seen that questioned and occasionally MS Dynamics gets mentioned in passing. As anyone in socialhousing knows, a rent account is a few levels more sophisticated than a Sales Ledger Account. The other suggestion is often, “well just keep your rents  in your old HMS”. Takes me back to the 80’s, what did they say, “Shampoo and Conditioner”?

I thought the sales pitch was that “Your existing supplier is not giving you what you want, that’s why you need to swap to this”? Why then do we need to keep paying for a whole HMS, use just a little bit of it and have D365 over the top, doing its best to hide it from us?

For sites looking to minimise or remove the old HMS, then possibly it’s a hard learned lesson that you will still need a separate rent accounting and in some cases a repairs ordering module. This is becoming a new emerging requirement. Just getting those, relatively self-contained, with suitable API’s / integration, to connect seamlessly to D365, Salesforce, Netcall, Firmstep, IEG4 or whatever.

In work I have done recently, that’s not as easy a task as one might expect. Existing system options can come with all that ‘bloat’ of a big HMS platform, all those config days needed and perhaps getting it fully in the cloud (as most sites desire these days) can be pricy, as the off the shelf set up reflects taking a full HMS, not just one or two modules.

I am not criticising suppliers for this, its how they have been tooled up for the last decade. The future is being sold as SaaS, pay for what you use. It does need a re-think on the part of some suppliers, to compete at a sensible price point for CRM customers.

No-doubt we will be seeing more of this requirement and suppliers need to be aware of how they can offer very good product, that can be easily slotted into CRM quickly and at reasonable pricing. I for one would like to see more suppliers targeting this growing market, so providing more choice and range for RSL’s of from just 1,000 units to over 50,000.     

Clearly, those suppliers quick out of the blocks, have much to gain here.

Related Post: Have you and your team sussed it yet? Transformation is a marathon, not a sprint

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Secret Machines - Alone, Jealous, and Stoned.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Jump Start

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

From a housing systems viewpoint, I think its fair to say we are in very interesting times.

We have some existing suppliers already capable of providing SaaS & browser delivered systems, Also there are quite a few in transition to that state, and MRI, a new supplier group, recently assembled by its US owners. With that current mix, it’s no surprise that many social housing providers are looking at MS Dynamics 365 (D365) and Salesforce too, as alternative pathways to support future innovation, efficiencies and improved service delivery to residents.

D365 has been increasing in popularity recently, with landlords using Microsoft Resellers and/or internal ICT resources, to get the most from the platform. It can be expensive to rely purely on reseller resource and sometimes smaller ICT teams, certainly in my experience, always can benefit from ‘being shown the way’ or having a collaborative jump start, in order to get the most from D365.

We are a sector I have always found to be very generous with sharing skills, expertise, good ideas with other organisations, as this all assists with the central social purpose, of why we are here and improves lives of our residents

In this vein, I was quietly surprised to discover a new initiative to share a number of functional blocks for social housing organisations, using or looking to get a jump start into D365. The aim of Chris Roberts, who has worked in the sector twenty years, and ten with Dynamics CRM, is to provide useful templates to support Person, Property, ASB, complaints etc, absolutely free, via a brand-new forum and I would hope with Chris, a future community D365ForHousing. 

I’m liking what’s available (and planned to be coming) will need configuring, but reasonably will take organisations 60%+ towards where they need to be, to get working practically. This could clearly suit organisations looking to dip a toe in, without committing maybe £30k+ with a reseller, plus the obligatory Microsoft user licences (don’t get me quite on that one just yet!). The whole concept is a forum for sharing experiences, finding and exchanging advice. Without monetarisation, RSL’s and maybe resellers prepared to share for free, I think this is great for the sector.

I had a great chat with Chris last week and his experiences with AmicusHorizon, then Optivo and others have all gone into the openly available building blocks, which are all independent of those organisations. #D365ForHousing . I think its great that Chris wants to give back to the sector, after enjoying working in it and like me willing to step out and strive to make a difference.

Chris is well connected to contacts at Microsoft and clearly has received support for the project, as this is sure to bring more in the sector to D365. I think its something the SocialHousing sector would benefit from getting behind, as the whole thing can be set up in a trial within a few of hours for FREE, then used to kick start the project, support a business case or help bring people up to speed with the functionality available.

In the last 7 months, around 25 RSL’s have expressed an interest and two have spun up a trial, remarking how easy it was. I am very interested who this might be a good fit for. With my clients, maybe D365 is not a good fit, based on appetite for risk (particularly in Local Authorities).

Chris remarked, “If you're a decent sized RSL and up and running with D365 then this probably isn’t something for you (although you'd still be welcome to download the modules). Its aimed towards those starting the journey or are still trying to decide if Dynamics is for them, these solutions will help get you up and running and will significantly reduce implementation costs”. So for RSLs, that can only be a move in the right direction. If you are a Microsoft reseller reading this, possibly availability of this, will be a nudge in the direction of upping your game on productised solutions. If you are a traditional HMS provider, I guess it should really focus your thinking. Feel free you commercial guys, to comment.

I have seen a few D365 projects go well, crash/burn, seriously over-run etc, for all sorts of reasons. I was interested on Chris Roberts take on that. Are landlords tackling D365 properly?

He said, “I think they are now. A number of us have implemented Dynamics and are happy to share the good, bad and ugly, that's one of the great things about our sector. I think my advice would be make sure you take colleagues with you, spend time understanding them and their needs (while managing expectations). The technology is an enabler but its useless without user adoption. From a development point of view I'd suggest, where possible, to stay as close to out of the box functionality as possible. This wasn't always possible in earlier versions but D365 is a different beast altogether and should be considered with the rest of PowerApp and Microsoft 365 functionality. Finally, avoid a 'big bang' go live, its very difficult to manage and can have a serious impact on user adoption.”

Spookily enough, going for a MVP style of implementation is often how resellers frame D365 implementations. Where many of these go wrong is that the simpler aspects that D365 does well, form the early focus. Dealing with the Rent Accounting and in-depth Repairs, if they are going to be part of your project, need planning early, even if they are only expected to be delivered in 12 or more months time. These as experienced people know, are the really tricky nuts to crack. Perhaps if via #D365ForHousing, all the early simple aspects can be implemented, in a very quick similar way to what works for others, the real value-add that resellers can bring to the table, is the integration and difficult displacement of those two key housing modules. They are still the two main sides of the coin to most Social Housing landlords. IE how we collect and spend money.

On the spending of money, here I come back to those costs of D365 licences.

Both Chris and I agreed that Microsoft licencing could be fairer for Social Landlords. Maybe a multi-tiered license taking in concurrent or reporting users, only accessing data, could be considered. Contrasted to SalesForce for example, I have heard some of my clients, describe the comparison as ‘obscene’. For sure, fairer licencing may attract many smaller organisations to D365, the so called ‘NHF smalls’. A missed Microsoft opportunity, IMHO.

One last thought, on the subject of ‘opportunity’. Both Chris and I talked about the opportunity to combine the jump start building blocks with possible social purposes. We had both heard of similar ‘incubator’ type projects, where high school students, maybe even gifted residents from your own community, could gain valuable experience with D365. Now wouldn’t that be a wonderful potential win-win?

Go visit, check out #D365ForHousing at deliveringcrm.net

Related Post: Few projects are a 200metre sprint, strap in for the more likely marathon 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Runaway Go - Jump Start.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage 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. . . . . . . . . . . .

South View Side

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

It was announced to customers this week, after I had heard a few whispers on the housing IT jungle drums, that South View Solutions (SVS) has been bought out by Castleton Technologies. It will sit within the 365 Agile family of products, with the previous Documotive mobile and IoT outfit Wireless Things.

In doing so, that nets another few dozen customers into the group, including a good deal of Orchard ones. SVS was for a long time, possibly the default mobile offering for many Orchard Customers. As customers will perhaps be aware, Orchard are developing their own mobile solutions, which sound like they are coming on apace.

This now brings Castleton an estimated 80 housing customers and I am sure other serious players, such as Kirona & 1stTouch, are watching developments intently. It will be interesting if Castleton will merge mobile products and if SouthView housing clients will be offered sweet deals to upgrade in the short to medium future. Watch this space!

With Castleton currently short of a housing management system, for their expanding portfolio, with the acquisition of SVS, it would be strange if they had not looked into this option. With good integration already into its new acquired mobile, a large customer base, I would think that might be a very attractive option.

More on SVS joining Castleton on this link, comments from Alan Swift and Jonathan Hollyhead
http://www.365agile.com/2015/07/26/365-agile-acquires-south-view-solutions/

If you have any juicy housing ICT gossip, on this or any other evolving stories, as usual please be in touch!

Related Post: Does God love a geek? Can we be too techie and the geekin us gets in the way?

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Moby - South Side.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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