The Ugly Underneath

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Who knows what’s buried under years & years of computer coding in applications that businesses rely on?

I remember back in my past working for Littlewoods in the (ICT) Group Management Services team in  mid 1980's Liverpool Old Hall Street, how much of the transactional processes relied on old COBOL code from the late 1960's. Its the same with many banks too. Not surprising why Microfocus COBOL skills are still quite valuable and saleable for high day rates in some places.

With COBOL there were few outside factors that needed to be taken into account of course. It's a different story now that applications written in the 90's and naughties, are built like an onion, on top of a whole complex technology stack, most likely an ever-changing Microsoft one.

Sometimes its ever-changing because companies are being taken over and technology/solutions re-purposed, other times because security threats are being tackled, or new technologies arrive such as the internet or Bluetooth.

I have encountered the former with a housing/care client of mine, having a reseller build a new Microsoft Dynamics365 solution for them. The reseller had utilised a licenced add-in, billed £40k for doing it and then on finding Microsoft had purchased the add-in then killed it, wanted to bill them another £35k to use an alternative add-in. Unfortunate you might say, but Microsoft had already given notice 3 months before, the reseller started work, that the add-in was to be killed off. So in that case, I helped put a successful case together for not being billed any more on this.

On the whole, suppliers such as Microsoft, will give ample notice where this sort of thing will be happening. For Silverlight, Microsoft gave tens years notice. That doesn't mean that plenty of solution providers have got rid of it out of all those solutions as yet, I could name several in SocialHousing still 'promising' or 'moving' to remove it. Keystone Asset Management another popular product riddled with MS Silverlight.

Where individual businesses or organisations have built their own applications, at least they have a chance to look at their technology stacks and determine vulnerabilities you would reasonably expect. Of course good system/program documentation is needed there.

Bigger software providers should be at an advantage in hearing first about these types of up-coming changes, being plugged into Microsoft, Oracle or other suppliers more closely, via Gold & Silver partnerships etc, evidenced by blocks of plastic in their reception areas. Strangely this is often not the case, with some software suppliers getting 'caught out' when the brown stuff just hits the helpdesk, via customer support calls.

One such Social Housing management solution (which I wont name, but if you have encountered the problem you know who I am writing about), with 30 or more customers across the UK and Ireland, came a cropper of one of these this month. It was announced by Microsoft in December 2017, the Transport Layer Security (TLS) 1.0 and 1.1 protocols were to be deprecated. This has been around since 1999, so many applications written using Visual Basic/C# etc and other languages will have potentially made much use of this security protocol. The plug was pulled on it at the end of October 2021 and that’s when some user problems started.

Many users have encountered inability to automatically send emails and other issues, that seriously blunt any ‘Digital First’ methodology being pursued. An email exchange I have seen, goes from the supplier help desk to a an infrastructure company asking to check if anyone had ‘manually disabled TLS1.0 support’. The answer quite pointedly was that ‘Microsoft no longer support connections to Exchange Online using TLS1.0 or 1.1, both version were depreciated over a year ago. Are you able to use TLS1.2 in your application? If not, please let us know a secure method of sending emails from your application’. Very embarrassing. Apparently a full rebuild and release of the application is planned. Until then, keep manually saving and emailing without any automation.

Now this is a housing system that has changed hands a couple of times, but that does not stand as a valid excuse.  However, software suppliers, who all charge a significant annual charge for maintenance & support, should be capable of knowing what their solutions rely upon and adequately anticipate these kind of things coming up, particularly with three years or more notice.

Legacy windows applications, particularly on old client-server solutions are clearly more susceptible to many of these types of issues. No wonder most organisations have a direction of travel to fully browser presentation and SaaS in the Cloud. I would be surprised if this particular housing system fault has not driven a few more in that direction this month!

Caveat Emptor - Let the buyer beware. What worked in your COTS solution for the last decade, may not be working at some point in the future…

Related Post: Just because different modules come from the same Supplier, does that mean they have good integration (or are integrated at all)?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

XTC - The Ugly Underneath.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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. . . . . . . . . . . .

Problem

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


We have all come across them, I certainly have.

I speak of course of those projects that seem to be endlessly dragging on, with badly defined outcomes and worst of all, no definition of what actual problem the project might be setting out to solve.

Now forgive me, as all good project managers and transformation gurus are at this point saying or muttering WTAF.

This clearly goes against even the most simple of project rules or plain common sense. Well I agree, but I still see far too much of it. Usually this is when I am engaged to find out ‘Why a certain project is taking far too long’?

Fact is, most projects take too long. That is often down to 50% supplier over optimistic sales promises and likely 50% user intransigence or lack of adequate mobilisation. I have seen plenty of projects too, that had not been preceded by a  sensible business case or a decent problem to be solved.

I have got to hand it to them, many charismatic sales people, can actually 'sell sand to the Arabs', coals to Newcastle etc. Often many seed some mis-matched projects, that for some reason clients take up, that are not solving a particular issue or problem.

There are many ways to initiate projects. A short targeted trial with a control group, a robust business case, evaluated against a governance framework, before a procurement, OJEU or otherwise.

Often the solution to heading these off at the pass, is that robust governance framework. That is a silver bullet to cut through the possibility of the wrong projects being pursued, or ones that are not solving actual priority problems. I have worked with many clients to create a sensible and workable framework to ensure the right projects go forward (and for the right reasons.

Of course, you might be reading this and thinking, I think we already have a project ticking along, with no problem to solve, or is trying to solve the wrong problem. Well you are actually in pretty good company, so no need for embarrassment. Many of these can feel like a poker game. If you have been in one or not, it is a feeling that you need to continue shovelling cash in, or fold and lose.

In some of my assignments, I have advised organisations to ‘fold’ and take a very different path. This has often led to finding a more proven solution or solving the right problem, much faster. Some face may be lost, but it often means that we make better use of residents money and take the right leaps in what our systems can do and help transform the experience (or lives) of our residents.

If you recognise this situation in your organisation, do contact me. I would love to chat about it.

Related Post: If you are a supplier, do your USP's fit on a page or less? Should they? 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Sex Pistols – Problem.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Back in The Box

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



When I see the vast numbers of Excel spreadsheets filling SANS across this great land, I seriously wonder. So many giga-bytes wasted on so few.

It's usually housing management systems I look at from a day to day basis, and many of the so called 'special fields' . In my world, special things are like supplier USP's, probably not so 'Unique'.

We are trying to achieve broadly the same things here, how special can we be? Excel can so often be an excuse for creating a silo, or making one of more users important & indispensable. How often have you seen a house of cards based on one member of staff's spreadsheets (or bespoke Access databases, I have seen a few of those recently).

Most modern housing management systems have good facilities to add (under admin control), new user defined fields, to store data locally, in well defined formats. Choosing an entity well can mean that associated data is pulled back to the central system and available for all users who need it.

Islands are exotic and great to be exploring on a pedalo with a Solaro. It's not a place to store your data. I often ask, "why do you keep your data in that spreadsheet?". Often the answer is, "I dont trust that lot over there, and this is my copy". Well, how isolationist is that?

Getting your data 'back in the box' is not such a problem. The first step is finding out which entity the data should be attached to. Some examples to get your creative juices flowing:  Contact, Contact Group/Household, Tenancy/rent account, Asset, Works Order, Case... You get the drill. if your HMS supplier does not provide that entity, then reveal the error of their ways. Attaching new fields to all entities are frequent tender requirements. This is something that should be provided as standard.  

Once your data is 'Back In The Box' and connected to its entity of course, it's in your database and so much more easily reportable. There's no problem with users extracting data to look at in spreadsheet form, but the central place to update data, needs at all times to be the core HMS system.

The missing ingredient then is training of users and management enforcement of the standard process required. As they say, there is no 'I' in team. If we all take ownership on maintaining high quality of how staff enforce the defined process, we can rely on great quality KPIs. The team is king and the team using the main system as the place of record, create the source of great quality KPI data. A regime where users are recording exactly what's needed in the right place in the system is of much more value than a side process of irreconcilable spreadsheets with limited traceability.

Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Size does matter.Of your password obviously....? 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


David Byrne - Back in the box.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United 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