tonysmiththathousingitguy @HousingITguy

Some thoughts on IT and UK SocialHousing from a unique perspective of over 27+ years working with over 140 RSL's, Councils and social landlord groups in the UK, Ireland & Australia. (c) No reproduction without prior/express permission Available for independent housing RSL implementation, procurement of HMS, Repairs, CRM, EDM, DLO, Financial, Scheduling systems, critical friend etc. In Scotland I work with the folks at Arneil Johnston Check us out on Soundcloud /housingitguy

Sunday, 20 September 2020

Tried and Tested UAT Method

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

As anyone who knows me will testify, my job involves all kinds of work to help organisations find, select, implement and get the best from the right solutions. Spookily enough, over the past two months, I have been involved in helping two very different clients, progress with UAT (User Acceptance Testing).

I am sure many readers of the blog have been through this essential project phase, some perhaps also together with me.

I am no stranger to thorough testing and can compare & contrast over the years, the various organisations and software houses I have worked in and with, from the late 80’s to present days. I can spot good quality control in development teams, as well as sloppy and also barely existent.

Representing software houses on site, I have had the experience of confirming a user is right to criticise our programmer spelling of ‘Correspondence’. That one was particularly galling when I knew English was not that users first language. In my UAT over this last month I found error messages, where the software houses name wasn’t even spelled correctly.

I know at this point, more than one software development director, will be emailing all his programmers, to check that one. At least get your own name right. Lexus, Mercedes, Jaguar or even Kia, wouldn’t dare get their names misspelled on your vehicle boot, now would they?

Both of the customers I am working with, are thankfully using a home developed UAT. Expecting your software supplier to provide a set of UAT tests is a bit of a mugs game. How can it cover everything your organisation needs and the most important things for your teams? Exactly, it couldn’t, so don’t kid yourself it could. It’s the clients responsibility to check if everything will work. If you sign it off as ok and it wasn’t, you will either have to live with its foibles (perhaps) forever, or cause yourself grief after go-live.

As soon as you ‘sign off UAT’, you most likely need to make a milestone payment and in many cases, to fix what issues are left, will take months on a helpdesk, cost you to fix or never ever be fixed. The key to managing UAT issues, is the prioritised issues or RAID log. Decide which issues are red line ones. IE the ones that you absolutely wont go live without. Don’t be afraid to insist development fixes are delivered for testing, rather than wait until after go-live. If I had £50 for every fix I have been promised coming, ‘In the next sprint’ or ‘just around the corner’, and was disappointed, I could perhaps treat myself to that sexy ‘Specialized Turbo Kenevo Comp 2021 Electric Mountain Bike’, by now.

So what might pressure you to cut corners on your UAT?

Well you might be pressured to hit a particular date. Ask yourself, would anyone in your organisation thank you for going live with a system missing key working functions. Maybe better to clearly and concisely justify why you aren’t ready and move your target date to be something more realistic?

Your supplier might be mad keen to see your milestone payment, after UAT signed off. If they had configured it right in the first place, you may not be under that pressure.

Your suppliers' on-site consultants might try to convince you some of your ‘issues’ are ‘design features’. This is an interesting one, as it assumes that you haven’t really seen any other examples of ‘software’ at work or anywhere else in general life. This is something that programmers could fob people off with in the 80’s and 90’s, telling them black was white, but increasingly its not washing in 2020. If some programmer has cut corners and will make you and your users lives worse or less efficient, get it called out. Developers are meant to be automating what we do, to make us more, NOT less efficient. Don’t get fooled by supplier consultant staff telling you, that because they made the software work once and you made it fail 5 times, you are somehow the problem.

One niche aspect I have encountered is where UAT is being done on a test system and failing badly, suggested supplier solution is just use the live database to go live on and the failing UAT issues may go away. In what world would this make logical sense? If your supplier cannot get your system fit to fly through UAT on a test database, they wont be capable of doing on a live one.

Finally, reports (if you can get suppliers to supply them, as apparently they are as rare in some solutions as rocking horse sh1t), are always a great area to test. How often do the filter criteria make little sense or carry scant relevance to the team hoping to use it for insightful analysis, or the supplier report developers, have no grasp at all of what the purpose/content of the report may be? Poor original specification or communication while prototyping/writing/installing the reports, often sets the scene for later UAT friction. Then just watch, for some supplier accountant gatekeeper, to state that ‘we supplied the standard report’ and additional filters to make it useful to you, might well be ‘Change Control’, even if you are trying to get apparent no-brainers, such as dates in European rather than 09/11 type format.

UAT is a necessary evil and for a strong long relationship with a supplier, it should be executed well by customer and supplier. Fail to get it right and those memories of unfixed issues, being pushed to go-live pre-maturely, will linger for the rest of the (often rocky) relationship. If you and your supplier tackle UAT and its issues responsibly, you might be on your way to a long and fruitful journey.

Related Post: How often does a primary software supplier, struggle to control third party project suppliers?

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Longcut - A Tried And Tested Method.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica 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Wednesday, 9 September 2020

Jump Start

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

From a housing systems viewpoint, I think its fair to say we are in very interesting times.

We have some existing suppliers already capable of providing SaaS & browser delivered systems, Also there are quite a few in transition to that state, and MRI, a new supplier group, recently assembled by its US owners. With that current mix, it’s no surprise that many social housing providers are looking at MS Dynamics 365 (D365) and Salesforce too, as alternative pathways to support future innovation, efficiencies and improved service delivery to residents.

D365 has been increasing in popularity recently, with landlords using Microsoft Resellers and/or internal ICT resources, to get the most from the platform. It can be expensive to rely purely on reseller resource and sometimes smaller ICT teams, certainly in my experience, always can benefit from ‘being shown the way’ or having a collaborative jump start, in order to get the most from D365.

We are a sector I have always found to be very generous with sharing skills, expertise, good ideas with other organisations, as this all assists with the central social purpose, of why we are here and improves lives of our residents

In this vein, I was quietly surprised to discover a new initiative to share a number of functional blocks for social housing organisations, using or looking to get a jump start into D365. The aim of Chris Roberts, who has worked in the sector twenty years, and ten with Dynamics CRM, is to provide useful templates to support Person, Property, ASB, complaints etc, absolutely free, via a brand-new forum and I would hope with Chris, a future community D365ForHousing.

I’m liking what’s available (and planned to be coming) will need configuring, but reasonably will take organisations 60%+ towards where they need to be, to get working practically. This could clearly suit organisations looking to dip a toe in, without committing maybe £30k+ with a reseller, plus the obligatory Microsoft user licences (don’t get me quite on that one just yet!). The whole concept is a forum for sharing experiences, finding and exchanging advice. Without monetarisation, RSL’s and maybe resellers prepared to share for free, I think this is great for the sector.

I had a great chat with Chris last week and his experiences with AmicusHorizon, then Optivo and others have all gone into the openly available building blocks, which are all independent of those organisations. #D365ForHousing . I think its great that Chris wants to give back to the sector, after enjoying working in it and like me willing to step out and strive to make a difference.

Chris is well connected to contacts at Microsoft and clearly has received support for the project, as this is sure to bring more in the sector to D365. I think its something the SocialHousing sector would benefit from getting behind, as the whole thing can be set up in a trial within a few of hours for FREE, then used to kick start the project, support a business case or help bring people up to speed with the functionality available.

In the last 7 months, around 25 RSL’s have expressed an interest and two have spun up a trial, remarking how easy it was. I am very interested who this might be a good fit for. With my clients, maybe D365 is not a good fit, based on appetite for risk (particularly in Local Authorities).

Chris remarked, “If you're a decent sized RSL and up and running with D365 then this probably isn’t something for you (although you'd still be welcome to download the modules). Its aimed towards those starting the journey or are still trying to decide if Dynamics is for them, these solutions will help get you up and running and will significantly reduce implementation costs”. So for RSLs, that can only be a move in the right direction. If you are a Microsoft reseller reading this, possibly availability of this, will be a nudge in the direction of upping your game on productised solutions. If you are a traditional HMS provider, I guess it should really focus your thinking. Feel free you commercial guys, to comment.

I have seen a few D365 projects go well, crash/burn, seriously over-run etc, for all sorts of reasons. I was interested on Chris Roberts take on that. Are landlords tackling D365 properly?

He said, “I think they are now. A number of us have implemented Dynamics and are happy to share the good, bad and ugly, that's one of the great things about our sector. I think my advice would be make sure you take colleagues with you, spend time understanding them and their needs (while managing expectations). The technology is an enabler but its useless without user adoption. From a development point of view I'd suggest, where possible, to stay as close to out of the box functionality as possible. This wasn't always possible in earlier versions but D365 is a different beast altogether and should be considered with the rest of PowerApp and Microsoft 365 functionality. Finally, avoid a 'big bang' go live, its very difficult to manage and can have a serious impact on user adoption.”

Spookily enough, going for a MVP style of implementation is often how resellers frame D365 implementations. Where many of these go wrong is that the simpler aspects that D365 does well, form the early focus. Dealing with the Rent Accounting and in-depth Repairs, if they are going to be part of your project, need planning early, even if they are only expected to be delivered in 12 or more months time. These as experienced people know, are the really tricky nuts to crack. Perhaps if via #D365ForHousing, all the early simple aspects can be implemented, in a very quick similar way to what works for others, the real value-add that resellers can bring to the table, is the integration and difficult displacement of those two key housing modules. They are still the two main sides of the coin to most Social Housing landlords. IE how we collect and spend money.

On the spending of money, here I come back to those costs of D365 licences.

Both Chris and I agreed that Microsoft licencing could be fairer for Social Landlords. Maybe a multi-tiered license taking in concurrent or reporting users, only accessing data, could be considered. Contrasted to SalesForce for example, I have heard some of my clients, describe the comparison as ‘obscene’. For sure, fairer licencing may attract many smaller organisations to D365, the so called ‘NHF smalls’. A missed Microsoft opportunity, IMHO.

One last thought, on the subject of ‘opportunity’. Both Chris and I talked about the opportunity to combine the jump start building blocks with possible social purposes. We had both heard of similar ‘incubator’ type projects, where high school students, maybe even gifted residents from your own community, could gain valuable experience with D365. Now wouldn’t that be a wonderful potential win-win?

Go visit, check out #D365ForHousing at deliveringcrm.net

Related Post: Few projects are a 200metre sprint, strap in for the more likely marathon

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

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Runaway Go - Jump Start.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Friday, 4 September 2020

Mantra

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Here’s a thing.

In the social housing sector we have a recent mantra around that whole digital thing. If I had £50 for every time I have sat through a demo telling me that I can do something digitally for pennies, that in the real world for shed loads of cash, I could perhaps retire right now. That’s for real too.

It comes with a caveat, that I always trot out, as you have to. That is, its only pence if you have that significant footfall, to make it work. Get the traction, its pence, fail and its cheaper to do it in the real world.

Now the last six months of Covid19 have been transformative. More I personally think, than the last 6 years. I really do. We have discovered we can pretty adequately (& actually excel in many cases), work from home, be more productive and get much more done, around all our home commitments too. We are welcoming not having to put up with all those physical things, like the early morning or evening commute, rushing through a ‘meal-deal’ lunch, or standing on a train for over an hour every day.

Not withstanding friends I know with a few mental health considerations (I understand), such a number of people I know, have embraced working digitally, I guess from here on would like more of it. So we are bought into all of this stuff now. As are residents, more than before. They want good service with less personal contact more now, than ever.

With everything all good, how would one undertake a re-run of the biggest celebration of the socialhousing sector, that usually occurs summer late June in Manchester (one of the greatest cities to hold such a reoccurring event, you would totally expect me to say…)? Digitally of course, which is how its going ahead.

Now, I’m not one of those people who may have taken a stand at Manchester Central, although I was back in 2010/11, when I was a supplier (on the mythical dark side). I remember grabbing a ‘last knockings’ stand for £1,500, plus £1,250 for electrics and lighting etc. I also remember that senior management conversation about “what will the return be on that”? For some exhibitions, that often created some debate. It resulted in a few exhibitions being turned down.

Anyway fast forward to September 2020, and the Housing 2020, the virtual festival, 7-11th Sep. https://cihhousing.com/virtual-festival

Considering the economies of undertaking this event in a digital way (as is the post-Covid19 fashion), as an optimist, I would expect this could be the biggest ever. We could make the best of the tech, double or more the attendance potentially.

Instead, I am dismayed speaking to many, would be attendees and exhibitors, who have said to me, “well we can’t really justify it”. Contacts have told me that they are being offered virtual pitches at £5k and above. How does that even make sense, unless some rampant profiteering is at work? Presumably Ocean Media had insurance, that paid out to cover the hire of Manchester Central. Maybe not. Those costs surely don’t need to be passed on to virtual attendees, 3 months later?

That has surely put a lot of suppliers off. While Ocean media think this may be ‘One year only’, I suspect realistically we may be some way off shaking Covid19 off. In the same way that ‘Pret’ are finding city/town centres are not the honeypots they once were, conferences may need to find a new normal. People already are exploring much more economic alternatives. I am a big fan of Ocean Media, I wouldn’t celebrate them becoming the new Kodak, but they like other conference organisers need to find their realistic new normal.

If conferences want to stay relevant and profitable, perhaps some rethink is necessary. We can have fantastic virtual conferences, with many more attendees than before, all contributing, also with a great mix of suppliers, that see their reasoning for being there too. With no costs for physical space, hotels, security, staff to organise, prawn sandwiches and buffet food etc, I am wrong in thinking that prices should be much lower for exhibiters and attendees too, in the virtual world, not higher?

I would be interested in hearing comments on these thoughts.

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

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Mantra - Dave Grohl, Josh Homme, Trent Reznor.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing 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Monday, 31 August 2020

X-Static

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I, like so many others I know in fire safety, involved in social housing and TMOs, were horrified to see those early news reports of the horrific Grenfell Tower fire, that June day over three years ago. It was the worst UK residential fire since WWII. The Dame Judith Hackitt report effectively put the sector on notice, to focus on compliance, think out of the box and be open and transparent with residents.

Not an easy job, of which I am very much aware. I wouldn’t want that gig even if it came with a gold clock and a gold plated pension. However, the solutions are out there.

Compliance is challenging and surprisingly I tend to see too much of Excel based records, although we have expensive Housing Management Systems on paper, with abilities to help tie all the strands together. You know the territory, FRAs (Fire Risk Assessments), Legionella, Asbestos, Gas Servicing, Lifts, Radon, Electrical and PAT testing. Ask yourself, how good are your records, the audit trail if heaven forbid a Grenfell scale disaster occurred in your schemes and stock?

Another really important dimension of all this is transparency and openness with residents (Tenants, Leaseholders, Factored and Shared Owners etc). Trust and openness with residents is I believe, an essential part of the effective solutions and the Hackitt report references sharing of info. If you are a landlord reading this, would you be comfortable sharing your compliance data with your residents? Would you be sharing a spreadsheet effectively, or a window on a system, or would you basically play the ‘We haven’t quite got the technology’ card

The latter excuse surprisingly does gain some traction from me however, as all that glitters out there, is not compliance gold. Compliance being a hot topic, I see no end of ‘products nearing release’, ‘nearly ready’ or well actually when I prod and probe, little more than a concept. Like me, you too need to push and want to see real customers, users etc, not beta testers. This is residents lives we are talking about here, lets not beat about the bush shall we?

Readers here may recall I have blogged about GasTag in the past, an excellent idea, finally joining the dots between right certified engineer with right equipment being serviced at the right asset. Back nearly 3 years ago when I wrote that blog, for me I could see the concept morphing far beyond just that, into all types of compliance. I should have put a £pony or a £ton on at Paddy Power, that a name change would be needed at GasTag, to encompass the greater capabilities of the platform.

A rename to ‘X-Tag’ properly encompasses what these guys are actually doing on their solution. X describes compliance perfectly, its about managing X, the universal unknown and making it known, internally and outward to residents. That is exactly what their platform is achieving for larger RSLs, like Housing plus Group and Southern Housing Group, implemented more in weeks than months (or years in some cases), as can be common from some of the traditional existing sector suppliers.

The X-Tag offering goes way beyond the notional management of compliance within a Housing Management System, which so very often is fragmented, lacks clear audit and detail, allowing continuous improvement and confidence in data, that could be and has facilities to share with residents. A key recommendation of Hackitt was the ‘engaged tenant’. If using this solution, an on-line portal sharing data ‘KnowMyHome’ is a by-product, not a separate solution in itself.

Embrace the X-tag, go check them out, at Housing2020 The Virtual Festival, September 7-11th ( https://cihhousing.com/virtual-festival ) or visit them at https://www.gastag.co.uk/

One of the real benefits of X-Tag to me is that its all data based and anyone who I have worked with will know my feeling is always that, reliable data is king. Opinions are great to express, that’s your right in a free country, but solid reliable data always trumps opinions, however loud you shout.

Integration is key and the new platform has good API links that can be utilised by your HMS, Asset Management Solution, such as Keystone, Promaster etc. Reporting is good, with dashboards directing managers to exceptions and areas for attention, as these are the common pain points aren’t they?

The solution is big on the control of ‘who’ carries out the compliance. Lets face it, excessive sub-contracting out was one of the main un-doings of what happened at Grenfell. Escalation paths can be deep and responsibilities blurred. X-Tag identifies who carried each compliance operation, evidencing issues arising. If your appointed contractor subs it out, that is clearly evidenced. It shines a light on what is checked, who checked it and was it done at the required/expected location.

I suggest you give it a look, see the volume of compliance already supported by the platform and its operational users. As mentioned earlier, there’s many ideas being pitched on roadmaps etc around this whole socialhousing compliance area. Be sure if you are going to take compliance seriously, you are looking at a proven and scalable product, you can implement quickly and reliably.

Related Post: Who should be fixing your data errors and maintaining data quality?

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

Foo Fighters - X-Static.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . .

Wednesday, 19 August 2020

The New Normal

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I have found being locked down has been very busy and productive, with a growing feeling that social housing is at last waking up, to how they need to nurture a team structure in a different way, than we did in the traditional office environment.

Following up on something I touched on in an earlier blogpost, it's good to contrast my experience with a local solution provider I often work with.

I was chatting with contacts at Hallnet, who produce the Active Housing brand range of housing web portals and self-service software , sharing a few insights into their experiences earlier this week.

active portal - Smartphone sign in to your account

Amazingly, Hallnet have onboarded five new staff during the breakout of Covid19 due to expansion, including really effective remote training. They have introduced a number of virtual team building strands, to maintain productivity and introduce an element of missing interaction whilst working from home. These are easy elements for any socialhousing organisation to introduce over Google hangouts, Zoom etc. Lunchtime active workouts, drop-in learning sessions, Film Club provide a varied mix with regular team meetings over Google and a daily stand-up from each team member.

Hallnet in common with other organisations I work with, have found that including social strands, like virtual pub quizzes, staff drinks and even poker tournaments, have really built bridges between staff. In the old normal getting social was an employees business. In the new normal, getting to know work colleagues better goes somewhere to replacing the intimacy of all the activities we couldn’t do or now have to do in a more restricted manner.

From what I have been seeing during the lockdown period, Hallnet have backed the right horse to prepare for a rush for landlords to make better self-service a reality, to better serve customers remotely. I have seen a few rollout plans turned on their heads, so I was interested in the type of things they have delivered in the first part of 2020.

For socialhousing, building on work with all the key HMS suppliers, Hallnet have now released ‘Active Portal’ self service tenant portal with advanced content management and ‘Active Community’, a new way to connect RSL residents with local activities, events and services, in a free online directory.

Over a socially distanced IPA refresher 🍻, Simon Wilkes filled me in on some of their recent implementations. Of the successes at Gravesham , Grand Union Housing and Stonewater, I found their work at Radian most interesting. It’s rare to see a self-service project to be taken live within just 67 working days and attracting 5,000+ registered users and 40,000 logins in just over a month. I am often asked how you can achieve that type of footfall and I personally favour carrots, not sticks.

A rich and easy to use environment always has a definite ‘pull’ factor for natural self servers, who want the easiest options to participate, particularly zero-touch. Pretty much my favourites are all included, in the work Hallnet have delivered for the Radian Active Portal. GDPR is covered by privacy opt-ins, dashboard providing access to account info, statements and easy means of making payment. Repairs are self-appointing with ability to track and amend upcoming repairs. Alerts and notifications ensure the tenant is fully aware of their current account information and upcoming appointments.

Navigating a tenant account with active portal

So, a raft of great resident tools in the brand-new self-service Radian toolbelt and its smartphone-centric, device responsive design proven correct, by stats showing 71% of sessions from mobile devices. Here I think Hallnet have a proven, well thought through productised solution, that would slot into many RSLs, RPs and councils with retained housing stock.

It’s unfortunate that so many socialhousing providers, still think that to be able to provide real world self-service, we need budgets like the big banks to spend, to achieve it. Full credit from me to Active Housing by Hallnet for making this available, proving it can be done quickly, particularly in our ‘New Normal’.

Remember, you heard it here first – go drop in and visit Hallnet today here - https://www.activehousing.co.uk/products-services

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

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New Normal - Louisa Wendorff.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . .

Wednesday, 5 August 2020

Another partner In Crime

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

The new megalith newcomer in UK & Ireland Social Housing, MRI, grew bigger still today (5th Aug 2020), as it snapped up ‘Housing Partners’.

You may use a Housing Partners product, if you have Homelessness to deal with in England & Wales (Housing Jigsaw), Anti-social behaviour not dealt with in your Housing Management System (Streetwise), track and tracing of tenant debt (TAIM), or make use of Homeswapper.

The statement on the Housing Partners website went as follows:

“We are proud to welcome Housing Partners to the MRI family, adding an exciting and innovative range of digital solutions to our powerful and interoperable MRI Living residential portfolio,” said Patrick Ghilani, Chief Executive Officer of MRI Software. “This acquisition expands MRI’s ability to facilitate the delivery of front-line services, helping social housing providers bring increased flexibility, mobility, safety and security to communities – building on our commitment to improving the lives and experiences of social housing tenants through the power of technology.”

I am loving the across the pond use of English, “Interoperable MRI Living Residential Portfolio”. Some should think of turning that into an acronym, it being a bit of a mouthful.

Proof of the pudding in the use of the housing systems from the usual suspects is generally level and quality of integration. This is a deceptively tricky nut to crack, particularly when the number of original sourced ‘Jigsaw’ pieces multiply. Get that wrong and an upgrade or change to one piece can create a nightmare of testing required.

A few years back, I remember sitting in a presentation at a Housing Technology conference, where a supplier who had bought up about 5 housing products, from multiple sources, expected to have them all linked together, integrated in just 9 months. With my colleague in the next seat, we both agreed they would struggle to even get them looking similar with colour-scheme and branding, in 9 months.

So, maybe it will be some time I expect, before the ‘I’ in ‘IMLRP’, can be swapped to ‘Integrated’ (or even ‘TIMLRP’ for ‘truly integrated’.

It will be interesting if the MRI shopping spree will continue and who else might be worth adding to this smorgasbord of mixed solutions. There is a danger of the mix becoming a little like 'The Curates Egg', with too random a mix.

Of course too, with the background of the traditional HMS providers rushing to move to SaaS and true browser GUI delivery and the clear alternative of MS Dynamics CRM or Salesforce, providing whatever RSLs want, we are in interesting times. Lets see who are the winners and losers here, although its clear that supplier deep pockets may be needed in the next few years, just to pretty much stand still.

Catch the blog monthly archive at
https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

Ocean Alley – Partner In Crime.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw,acquisitions, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage 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