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As a chap (some cheeky rascals might suggest might be) ‘getting on a bit’, but not managing to be in the first five months of the UK vaccine rollout, I was pleased this week to receive my call up letter to book my jab. Yay!
Despite all that is out there to read by the great, the learned and the good on Fakebook, Twatter etc, I have not been convinced to become an anti-vaxer, or rely on daily vitamin D supplements, or anything like that. If you have, good luck with that.
The greatest thing about it, was that I managed to book my two local jab appointments using self-service within about 90 seconds, in timed appointments. Friction free, the desired style of self-service.
Ninety seconds is where I think we need to aim in self-service for housing, in successfully logging a new repair and setting an appointment. If your self-service for tenants cannot cut it in under 90 seconds, including a fixed appointment, then & there, you do need to take a serious look at yourself and processes. Maybe your self-service isn't up to date. If so, you are again not supporting residents well.
With all the bad news around Covid19 and our governments slow and ad-hoc poor management of it, this is a rare triumph I think. Note that vaccine rollout is an NHS, not a government achievement, although that clearly does not prevent the latter doing all they can to garner credit for that success currently.
So much of what has gone wrong with Covid19 in the UK in the last year, is related to contracts being awarded to big outfits and consultancies, such as EY, Serco and other usual suspects. Often these companies have no specialist expertise to draw on and just recruit webs of sub-contractors, each taking a slice of the revenue.
Having worked in healthcare clinician and GP appointment solutions, I understand the difference that small providers with good specialisms can provide. The UK Covid19 vaccination booking system has been created and rolled out in record time by a solutions provider called ‘System C’. NIMS (National Immunisation Management Service) is the backbone of the successful rollout.
British company, Systems C Healthcare, deserve credit for making a fantastic job of this, really showing what relatively smaller solution providers, are capable of delivering. This is in contrast to a decade of some massive public sector ICT failures from BT, Accenture and Fujitsu. How refreshing to see a proven healthcare IT provider delivering quality software that works for the 20 million or so people jabbed so far, rather than monoliths (sometimes with friends in government), bidding for huge contracts, just making overblown promises and rarely being held to account.
Thank goodness, in contrast to a failed Track & Trace money pit, still seemingly on Excel 2003, we appear to have maybe dodged a bullet there
Read more on NIMS at https://www.systemc.com/solutions/immunisation-child-health/nims/
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The Maccabees - Pioneering Systems.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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