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When the UK National Lottery was launched in 1994, do you remember the advertising slogan promised: “It could be you.”
Since then you like me, might have spend a few bob on it and maybe even had a few (very small) wins from it too. I have always been wary at anywhere I have worked and there was a lottery syndicate. It was insurance paying in that £2 a week, just in case there was a big win and if I wasn’t in, I might have ended up alone as the Critical Friend holding the project. Has anyone else done similar?
Last week it was interesting to see after three decades of Camelot running it, from 2024, it will be a new company in charge. The lucrative licence shootout ended in defeat and was awarded to to Czech-owned Allwyn, which also fended off competition from a number of others. Camelot were not well pleased and had made noises (maybe just of sabre rattling), in the 10 day cooling off period.
A scorecard process during which the rivals were marked on categories such as technology and planned returns to good causes, rated Allwyn higher overall. In what I would call the ‘Method Statement’ section, Allwyn’s pitch outshone Camelot’s in key areas of technology (linking with Vodafone), returns to good causes and efforts to curb gambling addiction. For the process to be compliant, it needs to have been looking forward to what the anointed winner might provide in the future project, rather than dwelling on any past performance.
On past performance, Camelot has had a decline in players, turnover and slapped wrists from the National Audit Office in 2017. Maybe after 4 of these battles to run it, there was appetite for a new face. We all can succumb to thinking the grass is greener on the other side of the fence. There’s nothing wrong with that, although a well structured procurement process, always needs to test that.
So what can we mortals learn, just procuring something under £10m over five years, not a national lottery provider, but some key application software?
Often in the first meeting I have with organisations I am helping to procure feel the process is an overhead, a hassle, that will maybe just throw up an unexpected wildcard supplier. With decent pre-market analysis and good structuring of an ITT, its perfectly possible to be able to reasonably predict two of the top three suppliers, with relative certainty. The secret is shaping the process to known, or determined needs with the help of groundwork. Fortunately, I bring a decade long proven methodology to enforce this strongly.
The best process scoring reflects those needs and priorities, so at the end of the day, hopefully feelings or prejudices are worked out of the process and maximum reliance on pure logic can be best applied in stark black and white. While keeping everyone on track who perhaps only does this stuff once every decade or so, it also provides a valuable audit trail when needing to award and provide feedback to all.
So the way an award (when done properly) and inevitable rejections are communicated, should leave no room for possible challenge. IE to be able to state, “you scored x out of y in this section. What you did well was this, what you could have improved on, was that”, is ideal for everyone. If Allwyn and others were indeed notified in this way, I can see little chance of the latest challenge going anywhere and we will very soon see a new manager of our national lottery.
Back to the original thread of this, if Camelot can’t overturn the decision , there is at least hope for the 1,000 people who work for it, mostly in Watford. They, are likely to be TUPE’d across to the new incumbent. So a silver lining for them
In short, decent social housing system procurement is no lottery, if you get the right help and methodology in place.
If we can help your organisation with any aspect of transformation
issues/procurement, please just get in touch, for a chat over a brew. I will bring the chocolate Hobnobs 😉
Related Post:How exactly can we tackle pre-market engagement?
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Blur - It Could Be You.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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