After The ‘Gramme

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


Where have we got to?

We take way more photos than ever before and we print fewer than we ever did, than when those yellow Kodak envelopes used to come back for you at the chemist, often with those sarcastic stickers; ‘Stand further away from subject’, ‘Should’ve used flash’ or ‘Finger of body part obscured lens’.

But we all have the tech now built into our smartphones. How could we go wrong when we snap, snap again and rush that pic of your dinner onto Insta?

Fact is, we may all ‘be photographers now’, but most of us are pretty poor at it. I have a City & Guilds in photography and an LRPS, so I feel I have got a right to say that. To declare an interest, I share plenty of real ale and tasty food pix myself on social media too, as many of you know.

Many people I know go to great lengths to get that perfect picture, maybe taking a hundred very similar ones, before choosing frame 152 to post. Even then, makeup might be perfect, composition somewhat less so. After all, politicians tell us ‘we have had enough of experts’, so why not let amateurs have a go?

I often see amateurs being let loose, to promote socialhousing voids, on Common Housing Registers, through the medium of photography. In a lot of those shots I have wondered if they were trying to sign up someone to the wheelie bins, in the foreground, or in fact which bungalow is up for rent? Just because Maria from the lettings team can snap a great selfie with her ‘sex on the beach’, does not qualify her to tackle something that might lengthen the time it takes to match applicants for a property.

I am not advocating housing associations, councils & ALMOs rush to get experts in, maybe that they just take on some good photographic advice & tips. Surprisingly, I was asked if I would help an asset & lettings team with this, for an afternoon, just a few months ago. We started with a visit to a nearby national chain estate agents window, to get a feel for what the commercial world does.

All with smartphones, we moved on to basic composition, framing, checking the corners of the frame for ‘unwanted objects’, how to concentrate on the subjects we were interested in and use of perspective, to guide the viewer in from the left. (Asian and middle eastern readers may want to be guided in from the right – OBVs!). We also covered how older cameras, without GPS can have images easily geotagged, saving time & effort later.

This has made a significant difference to the number of matches and offers they receive on voids. Also the assets team are being more targeted when they survey stock, in how images are collated. Amazing the difference a few small pointers make. I would guess their Facebook and Instagram image compositions may have improved a little too.   

Related Post: When you have software demos, how tailored to you can that sales team make it?
 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Fall – After The Gramme.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
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. . . . . . . . . . .

Common Housing Register People

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

 
Smuggled out just prior to the Christmas 2016 break, you may have missed the news that popular Common Housing Register software supplier, Abritas have now been acquired by Civica.I had heard a whisper earlier in the autumn and thought this an interesting one.

In the deal, Civica pick up the web based housing needs, options & letting application, including an online mutual exchange tool to help tenants swap homes (www.swapandmove.co.uk). This follows on from other merger & acquisitions related to UKHousing, such as Keystone Asset Management, a few years ago and Coldharbour for community care.

This acquisition is billed naturally from Simon Reynolds of Abritas as "...the next stage in the development of our business and is a very positive step for employees, customers and partners".

Past experiences of other products being merged into a group, have resulted in a (sometimes shoddy) re-badge of software, merging of help/support desks, loss of experienced staff, loss of focus, increased prices and generally some deterioration of service to customers and end-users.Perhaps Civica may consider moving some of those incoming web developers, over to the Cx implementations. Particularly one organisation I am working with, would benefit greatly from that.

It will be interesting to see how this evolves, with the many clients I work with, using Abritas solutions and moving over to the Cx Housing system. I do tend to hear a degree of moaning, although I am unsure if that is a result of bad initial specification of CHR requirements when procuring or any particular service issues. Common Housing Registers can be contentious and I often see them hosted on particular HMS letting platforms, such as Northgate, Orchard and others. Other CHR platforms are available. Keeping all CHR partners happy however, is no mean feat.  

It will have netted Civica a number of new customers, as around 170 organisations are currently thought to utilise CHR's across the UK.

Read the full announcement here.

As ever, if I can help with Common Housing Register, EDRMS, Housing, Finance, Mobile, Channel Shift, Scheduling or Contractor systems, please be in touch!

Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Why does #UKhousing have such a problem with BYOD mobiles? 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Pulp - Common People.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
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Autonomy

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

Over the last few months I have completed two interesting pieces of work looking into how Common Housing Registers (CHR) were working. Both were in two large geographic areas, one mostly rural, one mixed, one in England and the other in Scotland.

One utilised Abritas, which has become something of a default go-to application software for Common Allocation Policies (CAP)and enterprises of this nature. The second used the Lettings module of a popular Housing Management System, which was in use at the largest partner. In looking at the system and IT elements, both actually worked reasonably well, so no big shakes there. I have seen the latter approach a few times, done with Northgate and Orchard, with good results after a reasonable degree of bespoke set up and configuration had been completed.

Of course in many of these CAP projects, one of the biggest elements of the project is not IT at all, it's getting all partners to compromise and agree on letter formats & pointing/banding regimes. I have seen that take two or more years historically and I am aware of one City area in Scotland where with that aspect taking such a long time, the biggest partner just went it alone. As you would I guess with that level of frustration.

The two I looked at had been successfully in use for a year or more and starting to produce great statistics, around homelessness for P1E and other KPI returns. In both I spent time with some of the smaller partners to collect their views and had sessions with the managers responsible for ensuring a good relationship with the wider partners.

The interesting thing that I noticed was that external partners in both projects were hungry for greater autonomy from the centre. Both were eager to have greater control of submitting their own adverts for voids, also of some basic admin functions. After all these were their voids, and often their applicants looking for housing or to downsize etc.

On the first point, I found it interesting that staff controlling the void adverts and how they were posting on to the CHR took so much pride in them. So much in fact that they found it hard to trust the partners to hit what they regarded as the 'Right Quality' threshold.

On the second in both cases, the controlling partner seemed to create work for themselves, in order that no-one 'messed-up'. Rather than training the secondary partners up and letting them take responsibility, which would assist all, that paternal attitude persisted. Sometimes as parents we do need to let our offspring make mistakes and let them learn from it.

To better devolve both of these areas to the partners and then monitor the results, would let them fly or crash & burn. They would potentially provide greater autonomy and work could be reduced at the centre. If it could be proven to not work, (i.e. void ads are so poor they expanded void times, reporting suffered etc..), the current practice could be easily reverted to, for partners proven to not have the skills, staff or wherewithal to fly. The discussion could then be put to bed once and fall all and everyone move on.

In my mind it would prefer to see users take responsibility for their own data, processes and systems and understand the consequences of them and their wider staff, not getting things right.

Related Post: How secure is your data? Whats life like in the hacked lane?

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Buzzcocks - Autonomy.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA, Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App .