Shopping

If you do the X / Bluesky thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

After Solvares buys More-IQ, then merges with Totalmobile. UK housing DLO & contractor repair systems just got a lot more interesting. Two announcements in four days and neither is small.

Following on from consolidating FLS (Fast Lean Smart) recently, Solvares Group has acquired UK-based More-IQ, a true Cloud dynamic scheduling specialist that has been aiming straight at social housing landlords. Good on Nick, Katie and Gael on that one. 😉

Then Solvares and Totalmobile announced yet another merger, creating a combined group of 800+ people supporting 4,000+ customers, with housing explicitly called out as a key sector. This matters because scheduling these days is not a nice-to-have. In housing repairs, it is the control room. If the scheduler is average, everything downstream looks average too: customer comms, compliance visits, voids sequencing, multi-trade, right-first-time, and the “why did nobody turn up?” calls.

What does this mean in simple terms, a view from a seasoned sector Critical Friend ?

Solvares is stitching together optimisation and scheduling brains with a mainstream field service execution platform. More-IQ strengthens the cloud-native scheduling side, and Solvares explicitly positions it in their comms as boosting its offering for the housing sector and accelerating cloud-native innovation.

The Totalmobile merger statement is basically “planning through to execution”, at scale, with no immediate change promised to existing customers. Well, they all say that don’t they?

These platforms are winning some significant housing deals and often banging on about those wins. How some of those pan out to satisfactory go-lives might be somewhat shankier. I mean I see some of these in my projects.

Community Housing recently has selected Totalmobile’s platform to support repairs for 6,000+ homes, with 70 operatives, aiming for March 2026 go-live and projecting £750k+ net savings over five years. Hyde Housing has a published repairs contract with Totalmobile extending field-service and scheduling capability across wider operations. Wandle Housing Association awarded Totalmobile Connect, Mobilise and Analytics via G-Cloud. Raven Housing Trust and Vivid Homes are great More-IQ examples.

So what should DLO repairs managers and housing organisations do next? Maybe don’t panic. But also not sleepwalk into a new foreign-owned group making quiet changes while you are busy fighting damp, mould and backlog. After all, there are some great alternative indie choices out there too, such as ROCC who quietly seem to be just getting on with doing a good job with everything ‘in the SAAS box’. 

Here is what I would get nailed down now, in writing, (with dates OBVs) :

Roadmap certainty: what gets invested in, what gets merged, and what gets nudged toward end-of-life over the next 24 months. The press line is “no immediate changes”, but “immediate” is doing a lot of heavy lifting  there (like every merger or acquisition).

Commercial protection: what happens to pricing at renewal when products get “simplified” into bundles, or the additional contract clauses bubble up.

UK housing priority: ask how UK housing feature needs, support coverage, and escalation routes are protected when priorities get set outside the UK. Lets hope all decisions need not go via Heikendorf, DE in the future, that would not be clever for customers across the British Isles, RP's & AHB's.

Integration commitments: if your HMS, CRM, comms, compliance, BI Reporting, or contractor ecosystem hangs off scheduling, insist on a clear integration support plan. In a merger, interfaces are where surprises breed, particularly if some products could be depreciated, or swapped with other alternatives.

And what about OneAdvanced DRS, you know OptiTime as was? (Showing my age now)

This is the bit that should make OneAdvanced customers and prospects sit up straighter. OneAdvanced markets Dynamic Resource Scheduler as a core product for field workforce optimisation and it is also being sold on G-Cloud frameworks as Resource Scheduling (formerly DRS).

But the competitive pressure is more real than ever, because Solvares has just bought a supplier that is positioning itself as cloud-native dynamic scheduling software with a housing-first focus, and it is now (most likely) being paired with Totalmobile’s execution platform.

So the likely impact on DRS is not “DRS is dead” (not quite yet anyway). It is more like this: procurements get harder, buyers will ask more awkward questions about what “cloud” really means, and incumbents will be pushed to modernise faster because the Solvares-Totalmobile combo can pitch an end-to-end story with a cloud-native scheduling engine at its centre. Again, this is not an only option, look and think out of the box, you don’t always have to be with the big boys. Often small and perfectly formed is an advantage.

If you are a DRS landlord/user, you probably do not need to rip out and replace. But you should use this moment to extract roadmap clarity and commitments, because serious competition has just arrived with a variant of 100% true Cloud scheduling and (potentially) a much bigger chequebook behind it.

My Take is this could genuinely help providers, if it leads to better scheduling that matches the reality of housing, then actually executes cleanly in the field. However, consolidation is never a charity project. It is a control project. The winners will be the landlords who treat this like any other high-impact supplier change: tighten governance, pin down roadmap and commercials, and keep hold of their operational data and integrations so they stay in the driving seat. Hopefully the consolidated helpdesk will not give you too many sleepless nights.

Is your organisation struggling to justify a software change, or worried not everything has been covered? 

Get in touch , I will drop in for a cuppa & bring the Fox's Chocolate Gingers ☕

       Related Post: As a client told me recently, the right Critical Friend, will potentially save you more money than you spend.

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Pet Shop Boys – Shopping

(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here , what projects do we get involved in? Access them here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Schedules

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

How times have changed in the world of scheduling diaries in Social Housing, for trade repairs and other resident visits.

There was a time when scheduling was the proverbial Marmite, with most housing professionals I worked with, either with the binary choice of ICT/application scheduling as ‘essential’ or ‘not essential as good staff are the key’. In the former case the options were pretty much ‘Optitime’ or nothing really, to automate and aid the efficient scheduling of work to be issued.

Funnily enough, I find you can pretty much ‘carbon date’ repairs people talking about scheduling in the Socialhousing sector, by if they call that product Xmbrace, Optitime, DRS (Dynamic Resource Scheduling), Kirona or OneAdvanced. Also, those guys memories, war stories and battle scars of a migration from version 4 to version 5 of that on-premise delivered product.

However, getting on to nearly two decades of diary scheduling in housing, we are in a very different landscape, one being more dominated by Cloud computing, higher expectations of APIs/integration and native browser delivered solutions as default.

We now have a wide variety and in some ways bewildering array of options open to us, particularly if we are interested in scheduling multiple teams, not just contractor repairs, maybe compliance, arrears and asset management & surveys.

If course a lot of software providers had a go at writing a scheduler (why how hard can it be?), crashing and burning or only having a single user etc. ProScheduler or was it PromasterScheduler is one that springs to mind, that I came across. I think I was always being told that someone new was always ready to sign up to it. Something that does not make sense in practice and clearly would have brought with it risks of little new investment or ideas going into it.

In the move (or rush for some software suppliers) to redevelop/modernise the integrated HMS for the Cloud, many are adding their own integral ‘scheduler’. These can have varying degrees of being ‘dynamic’, at times a difficult noun to define. At the bare minimum these can be ‘drag & drop’ diaries that feed mobile appointments, right up to some aspect of being able to reshuffle tasks (jobs, visits etc if you like). Many contractor solutions these days include their own scheduler option, sometimes after many years of integrating to the old DRS default. Examples include Totalmobile TM with their Optimise option. I think it would be prudent for suppliers to consider retaining the opportunity for clients, to go for the in-house as well as any preferred available external option.

In some recent procurements, I have worked with clients already with seats on schedulers, such as DRS and preferring to move to a new solution taking those forward. After all, they were currently just paying annual maintenance for those diary seats and this can be more economic/convenient than swapping out.

Contractor solutions used primarily outside housing, also often come with their own scheduling facilities. One example is BigChange, that provides bulk-scheduling options as well as the expected mobile integrations.

‘Plug-In’ scheduler options have been available for some time, such as Click (now part of Salesforce Field Service) and the new written for Cloud ‘More IQ’ solution. The latter is backed and designed by a number of original DRS development staff, including Gael Sianson a chap very recognisable from Optitime events. I remember an interesting evening exploring a hotel Calvados menu with him and his colleagues, many years back before the full move to Kirona.

I notice too that FLS (Fast Lean Smart) appears to be gaining some traction in Social Housing recently too. Good modern API’s are essential for these standalone options, particularly where an integration into Cloud/Browser applications or D365 (Microsoft Dynamics 365) are being considered.

The list above is not intended to be absolutely comprehensive, so apologies if I have inadvertently missed any products.

So, what should be considered when looking at the available options?

• Carefully consider (3 or 5 year) cost of ownership , including integrations, per seat and annual maintenance pricing. What are the costs of adding additional diary seats. Are these cheaper, the more you add?
• If an existing solution is already in use, is it economic to swap out? How well does that existing solution function, supporting the Customer Journey?
  
• Speed – For your mix of diaries (repairs, arrears, estate management etc), how fast can appointments be assigned? Will customer service agents have a resident on waiting for 3 seconds or 30? Is it this fast with ten diaries when demonstrated, or the 350 diaries in your actual real world staff team? 
• Will your scheduler work with self-service quickly and and any repairs diagnostic tool in place?
  
• How many matching metrics are needed? Areas, towns, locations, sub-locations, trade primary/secondary skills, ability/experience, multi-trade, paired visits etc?
  
• Are you looking for an on-premise or more future-proof native in the Cloud solution?
• Is there a preference to reduce software suppliers to a consolidated (trusted) solution or a mix of best of breed, with multiple suppliers and application sources/technologies?
• Is your scheduler choice already integrated (& proven) to your application software, or is a new interface needed? A rich set of available and well documented APIs can speed up the latter.
• Technology - If the scheduler is cloud based, can it support 1,000 diaries as easily as a 100 and scale up/down quickly if required?
• How much dynamic scheduling is really needed?
• How well would aspects such as road conditions and other minute by minute optimisations be taken into account?
• How easy should bulk automatic moving of diary appointments be possible. E.G. from three staff members that have just phoned in sick, having gone down with the Covid19 ?
  
• Also, will features such as 'doorstep' follow-on/up appointments be capable by trade operatives/other staff? IE staff on the scheme as well as office based agents can also flexibly re-appoint. Cloud based scheduling might be a certain advantage there.

At some point it would be interesting to put a blogpost together on some real-world scheduler experiences, or in fact examine one of the newer offerings in more detail if that were practical. Stay tuned if we can do that a bit later in the year.

If we can help your organisation with repair, DLO, contractor, scheduling, mobile or self-service application and transformation issues/procurement, please just get in touch, for a chat over a brew 😉

       Related Post:Why are Social Housing Repairs often these days so poor (or perceived as so)?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

David Cutter Music – Schedules.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica 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Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL 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