Big Neon Glitter

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

I don't know how many readers of this blog made their way the other week to the Enhanced Housing Services conference'. It was an interesting affair with some great insights from Tinder Foundations' Helen Milner OBE on getting customers, tenants, leaseholders online with accessible internet. There are great examples around that, including what Wakefield District Housing have done, rolling out free (yes free) internet access. Indeed, you can tackle much of the infrastructure in the cloud these days.

The most interesting session for me was on the outcome of the 'Big Data Project'. I think my views are well known on this one, luddite I have sometimes been called. Most folk I know are still wrestling with BP ('Big Paper') or BDS ('Big Daft Spreadsheets').

The Big Data Project has taken 18 months, involved several large Housing Associations & RSLs. Collectively it involved data from approaching 300,000 tenants. The data ranged from ASB, repairs, customer satisfaction and arrears. I have had a gig like that before and I could have predicted the outcomes. It's a shame I could not get 'Bet Fred' to take my punt on the outcome.

Matt Leach announced that after 18 months, the outcome was 'not what was expected' and surprisingly, 'the exercise did not give the sector the insights expected'. the ever optimistic Matt, now believes that the 'Internet of things will provide the next wave of meaningful housing data and the hype around IoT may well be justifiable'.  I am sure there should be another 18 month project, right there if someone will be looking to pay for it.

The IOT is already here and changing our lives, in case anyone has not noticed. That nice chap does not knock on my door, to read my meters from Siemens anymore. A dustcart does it via wireless and C8051F96x, Si102x, or Si103x EZRadioPRO transceiver chips. Similar devices will be monitoring our health, habits and interactions to a much greater extent, as the Fitbit and iWatch go mainstream. The more you think about it, we are not going to need an 18 month project to suss that one out.

But why did the 'Big Data Project' hit the buffers? I have even had my good friend and spiritual brother, Barry Marlow telling me that 'Big Data' is the future. "Data must be big and it's got lots of insights, we should be learning from". Well, the reason I am so sure when I state that it's no panacea, is that I have worked with big data.

It was a project concerning 800mb of it when flat text was zipped up. I did it every quarter, and it concerned retail data. Underwear, male & female since you wondered, from 11 retailers. You would expect that standard products like pants and bra's would be easy to compare and contrast. That's where you would be way wrong. The difficulties of summarising and contrasting 11 ways to describe the same size, shape, colour, SKU, even with EAN & GTIN codings is phenomenal. All this data was scraped from the internet too, none of it to be found hidden in private spreadsheets etc.

Standardisation of housing data rests on having it in some order in the first place. ask yourself, how orderly is yours? Really?

Once its obtained electronically, how can you standardise that data, in order to obtain those valuable insights? Benchmarking clubs should take us closer to that goal, but have they really? This data is rarely raw, its generally been pre-cooked along the way. Its probably naive to think otherwise.

For the moment, I guess we will have to do without the Big Neon Glitter, of Big Data. Barry old spud, don't say I told you so(!).

Related Post: Apps, arent they what we need in Housing???

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


The Cult - Big Neon Glitter.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
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Adolescent Sex

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

Thank you to one of my Twitter followers last week at the Housing Technology Conference for providing a perfect definition of ‘Big Data’. Have you ever considered that its actually more like ‘Adolescent Sex’ and it was confirmed to me with a roomful of housing system bods down at the Oxford Belfry.

I asked, in a session with CIH visionary Barry Marlow, who here is using ‘Big Data’ as all we seem to hear these days is that it’s our saviour. Barry too has been sucked in to the big data hype. Not one of about 45 people raised their hands. My response was “Actually Barry, what we have proved here is that housing has not yet actually got to grips with ‘Small Data’. In fact we are still drowning under thousands of spreadsheets, carefully groomed and maintained by our staff in silos.

How confident are you of how many spreadsheets can be found in your shared drives & user areas? A few dozen, few hundred, few thousand, tens of thousands? Paddy Power give me poor odds on it, but I would wager towards the latter. So did the attendees in our session.

My twin sister from another mother @NasrinFazal, crystallised it by the following graphic:

Dan Ariely:
Big data is like teenage sex: everyone talks about it, nobody really knows how to do it, so everyone claims they are doing it ...

Now, you could say that big data is in fact lots of collections of small data. Our problem is that we have on the whole been pretty pants, at actually using the expensive systems we spend £hundreds of thousands on, in creating joined up data of use to us.

If you are feeling smug, try asking the question, “How many properties have we got and of what bedroom sizes & types”? If you need to consult more than one system or application and you cannot reconcile to a single figure, you are probably not “practising safe data” are you?

Related Post: Why does our Workflow not make everyones housing work, flow then?

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You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !

Japan - Adolescent Sex.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, or you could benefit from any of our services please get in touch and let me know!

You can access a quick list of blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems or issue.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, #HousingTech2015, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS , #HousingTech2016, #HousingTech2017, Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA, Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App .

This Towns Data’s Not Big Enough For The Both Of Us

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

Wow, another month when I wished I had £50 in my pension for anyone using a phrase. This months seemed to be ‘Big Data’.

I read 3 pages in Housing Tetchnology magazine about it and had countless people ask me about it this last month. It’s the next cloud computing, I tell you. Before your IT team/director/Chief Boffiin persuades you to part with budget, read this.

Lots of talk about housing organisations pooling resources for shared insights and data-led innovation. This is the new nirvana (Kurt Cobain turn in your grave mate), or is it? Much talk of big data, but what of big information? A subtle difference, but a very big one. I even noticed HACT jumping on the bandwagon. Now I have nothing against housing providers sharing data to generate insights. The practicalities are something else.
 
How many times have you generated graphs from data and presented them at a meeting and had a manager say, “What’s caused that peak in demand/satisfaction/dissatisfaction”? You have distilled the data from (big) transactional data, you are just the messenger. Shouldn’t that manager know? Otherwise why pay he/she their humungous salary? Big information comes from understanding big data.

Suppliers out there are sniffing an opportunity, it’s the same old data, buy our solutions for a different reason. Yesterdays data warehouse is today’s big data solution. A bit like hosting became cloud. Are these solutions really tapping into your ‘unstructured’ and ‘multi-structured’ data, like the kind under aspires of your housing management system?

Insights are the target outcomes. That might be why only over 40’s are on your tenant participation panels or 70% of your ASB cases are logged by the under 40’s. A switched on staff member can tell you why, or £75K of software solution can have a go at providing a result for you.

I had some direct experience of big data last year, when I did some work for a very successful NW England based retailer. One that you may well have purchased from, though one of its web guises, without even pondering who owns it. I had a raw big data feed every season 800MB in zipped size to summarise into a big information insight. The insight was 12 pages long, while the raw data needed a newly purchased 8 core i7 processor to crunch it, this way and that.

Most people who know me remember my time some years at Littlewoods and I had to dig out my knowledge of SKUs and such to make sense of 11 retailer ranges of products. It was a while I grant you, but in the dusty grey matter, it was in there somewhere. The only time in my life I was knee deep in female underwear and outerwear, but I learnt a lot about how different how everyone’s data is. Even in the retail world, everyone’s products, colours, sizes, styles are so different. Why can a bra be a 36-C, 36C, 36Med, 36 Medium, 36 Med-C? Can’t you folks call it the same thing? It’s not a lot to ask, is it?

Now in UK housing we do have some standardisation don’t we? We have some standard returns in England, Scotland and Wales and Northern Ireland. In all of these places we have city, urban and rural areas. Why we cannot have a unified set of returns has baffled me since the mid 90’s when I got involved in housing. We have more similarities than differences. Celebrate those brothers and sisters.

Still, nowhere as standard as we can take data from any RSL, ALMO or housing group and aggregate it together. Housing Management Suppliers despair when people talk about ‘standard reports’. Even HouseMark ones are not easily aggregated together. Getting back to my retail experience, comparison and cross-referencing was most of the job, and not an exact science at that.

A chat and sharing an excellent pork pie (with brown sauce) this week with a super lady, who I must really see more often, revealed some aspects of data, big and small that many organisations grapple with. Within organisations, the concept of where big data & summarised data (if I may term it that) is often so badly understood.

I have seen organisations where in the nominal ledger/chart of accounts, there is virtually a cost centre for each asset. As can be guessed I generally ask “Why are you doing that you muppet?”. It could be ignorance or mis-understanding. Big data in this context belongs in the feeder systems, not in the financial ledgers. Dawn (I must name her as she insisted I should), described one enquiry she had had from an insurance team, asking for more detail from ledgers. Quite rightly the analogy she used was that if the finance system held the cost of someone’s total shopping, the insurance application would contain the shopping list of items that was purchased.

Processes are continually being pushed downstream these days too. Quite rightly, the days of the typing pool are pretty much behind us. Another area that Dawn mentioned to me was that e-biz ordering and requisitioning, obviously filter down to the orderers, who often ask, isn’t this a finance function? Here again, big(ger) data belongs with the people ordering it, not the finance team. After all, do you get your bank to do your shopping, or do you buy the individual items and your bank bills you the tab? Dawn dear, where have you been all my life?

As a person who loves ‘One version of the truth’ and data to back up decisions and show trends, I fear a housing rush into ‘Big Data’ may take us into a cul-de-sac. Much investment may be made, but often the expertise of housing practitioners on the ground, might well provide better insight than some of our projects to mine ‘Big Data’. I am passionate about UK social housing, I cannot hide that. Building communities, using our assets better, supporting our neighbourhoods, big data, another avenue, but not a silver bullet. Discuss.

You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Read on to: Drones for housing. Really? well yes actually... 

Sparks - This Towns Datas Not Big Enough For The Both Of US.


(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

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