The Last One Standing

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

Well that's never happened to me before!

At the Orchard Housing conference (Theme, "Improving Lives Together"), near COV this week, there was one of those "Stay standing if....", type moments. After all Promaster, Orchard Housing customers and exhibitors had sat down, Ian Shard and Nick Lambert were looking at me standing up alone, in a room of about 350 people. For once, I was lost for words, but to his credit, later he did recognise me as this housing ICT blogger. I am sure next time he will be adding another category just for me, perhaps 'housing bloggers' or 'critical friends' 8-)

 I felt honoured that Orchard had extended their hospitality to me and it was great to meet up with a good half dozen or more of Tweeters, Linkedin'ers and followers of this blog, as well as a lot of great Orchard folk, I have known for many years.


As you know I bang on about housing users getting along to events such as this. Indeed, when I was at the old shop, I did it there. I remember failing to persuade someone who is now an Orchard customer (you know who you are..), to travel the 36 miles from Yeadon to Burnley.  Regardless of that being a trip across tha' Pennines, crossing to an old enemy, they would have got a lot out of engaging with their supplier and peers. That is the point at the end of the day.

I attended many sessions, but two really resonated with me. The first from SevernVale was a fabulous story of transformation. A journey which needed more sales and management skills to turn a situation around, than ICT ones. It made me smile as I am currently working with two customers like SevernVale, different suppliers than Orchard, but the same issues. I don't have to highlight them for you, but it's the same-old, same-old lack of upgrades, not switching on new features or keeping up training and not engaging with your account manager or wider contacts.

I haven't got fingers for the number of organisations have got me in to chuck out a housing management system, but I have got enough thumbs, for the ones that actually needed to. it often takes a re-launch and re-engagement project to put the perkiness back into your processes and systems, often a critical friend working with you and your supplier, is the way to do it.

Lunch was not my second session I was going to rave about, although those creamy éclairs deserve a name-check. Other smaller HMS suppliers take note, quality of deserts IMHO can make or break an event sometimes!

No, the session I really enjoyed was the Cisco IoT (Internet of Things) one. A quite techie one, but something that fired the imagination. Funnily enough in my backyard in Warrington, CISCOs HaaS (Heathcare as a Service). Warrington CCG (Clinical Commissioning Group) buys NHS care for the people of Warrington. They are made up of 26 Warrington GP practices and have a £239m budget to get the best health outcomes possible – Excellence for Warrington. The CCG governing body is mostly made up of local GPs, doctors and nurses. Warrington are partnering with Cisco on the first European proof of concept for HaaS.

The IoT is likely to see delivery of security, lighting, StONE (High Street Online Networked Environment) and Rail station and infrastructure, all being attempted to be delivered as a service. Some of these innovations provide 'clever data' rather than 'big data', as was described in the session. An innovation hub, in London's North Greenwich Peninsula has been set up by CISCO and so the presenter Gareth mentioned, we were all invited to drop in. That's off the Jubilee line, in case you were wondering.

Next events up in the conference season are the DRS conference user group event in Chester, next month, followed by the NHF IT at London Olympia & Manchester Central. If you are there, email or DM me, be great to say hello *waves*.

Related Post: Some great presentations at this Orchard conference, but how do you prepare to present one well?

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You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !

Ladytron - The Last One Standing.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, or you could benefit from any of our services please get in touch and let me know!

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File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App .

London

If you do the Twitter thing, follow me at @hotpixUK

or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

I had a very interesting one this week, a day at the excellent InMotion2014, great to meet the keynote speakers the evening before over an excellent meal and even better cheeseboard, followed by a repairs KPI training session in Euston organised with the mighty Rod Laird. A big thank you in order for David Todd of Kirona, excellent organisation as ever.

I was pleased to have the opportunity to chat to Paul Tennant at InMotion, Orbit Group Chief Exec and CIH VP. Someone I have deep respect for, a man fighting for social housing equality and justice on multiple fronts. His keynote speech at InMotion2014 was a real call to action and obviously very heartfelt. Paul is one of the most genuine personalities in UK housing today and in my humble opinion a worthy template for pushing our sectors needs forward. Our sector needs more Paul Tennant's badly, soon please....

Early morning I hosted a very interesting round-table discussion session on 'The Customer Journey' and the best mix of systems to deliver it. I had the two most interesting Welshmen in housing IT with me on the session; Owen Barrett of Newport City Homes and Mark Howles of Sanctuary Group. The former organisation has built best of breed systems around Microsoft Dynamics CRM, the latter taking a big ERP approach with SAP for the OneSanctuary project. Owen clearly did not have the (reputed) seven figure budget that mark (might) have to invest in systems, but both had clear visions as to how a single reporting and performance platform can be built.

I spotted a few system suppliers in the session clearly wondering what was missing in their own solutions to support a large social housing group, such as Sanctuary. In my previous role as MD of a system supplier, I would have loved to have bagged a prize like Sanctuary. It will be interesting how the ERP project emerges and how it compares with the traditional packaged offerings out there and on the horizon, such as Cx. One thing is clear, HMS suppliers who are not moving forward quickly, satisfying customers will be left behind in this race for larger RSL Groups. These are just the customers too, who will expose supplier weaknesses. In a pond of biggish fish, that message will get out quite soon too.

Both Owen and Mark have some way to go to have their systems in and working, Sanctuary a few phases to go yet. Spookily enough, one of the UK HMS suppliers are in fact one of western Europe's largest SAP resellers. I will let you work that out, but maybe it would make sense for that supplier to have a strategy for larger RSLs willing to spend £5M+ on these types of solutions. Oktober a good month for taking bigger RSL Groups for a site visit methinks.

Meanwhile in the real world on Wednesday I led a Repairs KPI training day down in Euston. In recent years I have grown to have true affection for London. People seem more friendly, its cleaner, generally better organised and more of a pleasure to visit, than it was back in my youth. I do find myself with the Smith's track 'London' or The Fall's Ho(e)uston running through my head. In fairness, a half pint in the Euston Tap generally cures that one!

I had a fabulous day with four people from Seren Group in South Wales and Hackney Homes, getting under the skin of repairs KPIs. Both used the same housing system coincidentally and shared some similar challenges to obtain and connect data. Some of the main ones that leapt out from the day are detailed below:

1)      Importance of understanding the customer journey and where reporting KPI data can be sourced within it

2)      The insight and power that combining diverse strands of data provides for advanced scenarios, such as when reporting asset Sustainability

3)      Compare your KPI data with peers that are similar to your organisation, to realise better insights. Attendees in Euston were from a 20,000 home Almo and a semi-rural Welsh 6,000 unit RSL. Differing service and cost levels can only be usefully compared with similar organisations, using same techniques.

4)      In the choice of presentation tools, focus on the means of populating data, rather than the shiny dashboard-y aspects. This is where most of the set up issues are generally found.

5)      Always carefully tailor presentational data to the relevant audience. Don't be afraid to simplify with a smiley face and a single target, for residents. For internal staff, if compiling a heavyweight twenty page document, ensure organisation teams have quick links, to get in to each of their relevant KPI’s. Otherwise it may be seldom viewed or limited use.

I am repeating the "Getting the most from your Repair KPI's" course in central Manchester on Thursday 22nd May 2014. Book early at http://www.rodlaird.co.uk
This course can also be run in house, if interested, please contact Rod Laird direct.

You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Read on to: Making the most of the conference saeason

The Smiths - London.

(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

File Under: 360,1stTouch,4Js. 07854-655009 , 07854655009 , 07854 655009 ," ""07854 655009"" ",07854-655009,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Housings Best Kept Secret, HousingsBestKeptSecret, Housing'sBestKeptSecret, Housings'BestKeptSecret, ImpactResponse, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , list of housing systems , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges,Southview, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas,Gaydon, Mobileworking, SAP, ERPSAP, SAPERP, forhousing, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App

Staple It Together

If you do the Twitter thing, follow me at @hotpixUK

or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

Three or four weeks ago I was at a large housing group in Lancashire, NW England, doing some work. They used Keystone for asset management, one of the better third party options out there, based on how I see RSLs using it at many sites I have worked with.

One thing that did throw me was that they had not integrated Keystone with their core housing management system. Now as readers of this blog are well aware, I rarely name names here, but it was a popular well known HMS, who have dallied with a few third party asset management applications over the years, and recently acquired one. Other users I know have successfully integrated, so why not?

Well, it just seemed to be way down the priority list. A great shame in my opinion, as combined contact and property (well 'asset' really) intelligence available for all, to me is the holy grail. manually linking with UDC's, workflow or other third party methods can be a bit removed, and rely on too much user intervention. Why spend mega-bucks on software when we need users to remember to update or remove a user defined characteristic? Just remind me what century we are in again......

Now here we are talking about two applications that can be easily plumbed in together. I don't have a problem with best of breed solutions, if they integrate well, for me that's 2/3's of my boxes ticked. How would that work if we had four best of breed applications to gel together? Or maybe a whole new type of solution being applied to the housing environment? How well could a private sector ERP solution meet housing needs?

Housing for some time has been regarded by software suppliers as a 'vertical market'. What is meant by this, is that the sector is so specialist that only 'specialist suppliers' could write software to meet that sectors needs. Over the last ten years, the various core vendors, of which there were about 30 or so, have been distilled into just 8. The smaller ones are nudging into the medium to large RSL zone, customers are looking for innovation. No doubt about it, some suppliers have become complacent in recent years, over promising and under delivering. Others are trying harder than ever before for customers. Good for them and housing in general.

ERP solution providers are now eyeing up housing as the next new market for them. SAP for instance, can credibly provide asset management modules to support part of Heathrow Airport, the more switched on HMS suppliers are all watching cautiously if you can pull off the Sanctuary gig on time. These are very interesting times.

Changes to systems in housing organisations can take a long time, even when selected solutions are already moulded to housing. Please do not take that as a criticism, this can be a sector that moves cautiously.  Adapting ERP systems to housing is certainly possible, similar to being able to strike matches on cucumbers. Both totally feasible given enough money, time and staff chucked at it. Maybe we can expect faster future ERP implementations, once a few pioneers have beaten a path to tread.

This is why when David Todd of Xmbrace, cracking chap, asked me to be involved with a panel about established solutions vs ERP and building home-grown solutions with MS Dynamics CRM, I jumped at the chance. We will be exploring the current landscape with Mark Howells from Sanctuary and Owen Barrett of Newport City Homes respectively at InMotion 2014 at Gaydon 29th April 2014. More details at http://inmotion-forum.com/inmotion-2014/ If you are going, feel free to get in touch with questions and queries. Great to meet readers of this blog at the event as always.


You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Jack Johnson - Staple It Together.

(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

File Under: 360,1stTouch,4Js. 07854-655009 , 07854655009 , 07854 655009 ," ""07854 655009"" ",07854-655009,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Housings Best Kept Secret, HousingsBestKeptSecret, Housing'sBestKeptSecret, Housings'BestKeptSecret, ImpactResponse, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , list of housing systems , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges,Southview, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App