London

If you do the Twitter thing, follow me at @hotpixUK

or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

I had a very interesting one this week, a day at the excellent InMotion2014, great to meet the keynote speakers the evening before over an excellent meal and even better cheeseboard, followed by a repairs KPI training session in Euston organised with the mighty Rod Laird. A big thank you in order for David Todd of Kirona, excellent organisation as ever.

I was pleased to have the opportunity to chat to Paul Tennant at InMotion, Orbit Group Chief Exec and CIH VP. Someone I have deep respect for, a man fighting for social housing equality and justice on multiple fronts. His keynote speech at InMotion2014 was a real call to action and obviously very heartfelt. Paul is one of the most genuine personalities in UK housing today and in my humble opinion a worthy template for pushing our sectors needs forward. Our sector needs more Paul Tennant's badly, soon please....

Early morning I hosted a very interesting round-table discussion session on 'The Customer Journey' and the best mix of systems to deliver it. I had the two most interesting Welshmen in housing IT with me on the session; Owen Barrett of Newport City Homes and Mark Howles of Sanctuary Group. The former organisation has built best of breed systems around Microsoft Dynamics CRM, the latter taking a big ERP approach with SAP for the OneSanctuary project. Owen clearly did not have the (reputed) seven figure budget that mark (might) have to invest in systems, but both had clear visions as to how a single reporting and performance platform can be built.

I spotted a few system suppliers in the session clearly wondering what was missing in their own solutions to support a large social housing group, such as Sanctuary. In my previous role as MD of a system supplier, I would have loved to have bagged a prize like Sanctuary. It will be interesting how the ERP project emerges and how it compares with the traditional packaged offerings out there and on the horizon, such as Cx. One thing is clear, HMS suppliers who are not moving forward quickly, satisfying customers will be left behind in this race for larger RSL Groups. These are just the customers too, who will expose supplier weaknesses. In a pond of biggish fish, that message will get out quite soon too.

Both Owen and Mark have some way to go to have their systems in and working, Sanctuary a few phases to go yet. Spookily enough, one of the UK HMS suppliers are in fact one of western Europe's largest SAP resellers. I will let you work that out, but maybe it would make sense for that supplier to have a strategy for larger RSLs willing to spend £5M+ on these types of solutions. Oktober a good month for taking bigger RSL Groups for a site visit methinks.

Meanwhile in the real world on Wednesday I led a Repairs KPI training day down in Euston. In recent years I have grown to have true affection for London. People seem more friendly, its cleaner, generally better organised and more of a pleasure to visit, than it was back in my youth. I do find myself with the Smith's track 'London' or The Fall's Ho(e)uston running through my head. In fairness, a half pint in the Euston Tap generally cures that one!

I had a fabulous day with four people from Seren Group in South Wales and Hackney Homes, getting under the skin of repairs KPIs. Both used the same housing system coincidentally and shared some similar challenges to obtain and connect data. Some of the main ones that leapt out from the day are detailed below:

1)      Importance of understanding the customer journey and where reporting KPI data can be sourced within it

2)      The insight and power that combining diverse strands of data provides for advanced scenarios, such as when reporting asset Sustainability

3)      Compare your KPI data with peers that are similar to your organisation, to realise better insights. Attendees in Euston were from a 20,000 home Almo and a semi-rural Welsh 6,000 unit RSL. Differing service and cost levels can only be usefully compared with similar organisations, using same techniques.

4)      In the choice of presentation tools, focus on the means of populating data, rather than the shiny dashboard-y aspects. This is where most of the set up issues are generally found.

5)      Always carefully tailor presentational data to the relevant audience. Don't be afraid to simplify with a smiley face and a single target, for residents. For internal staff, if compiling a heavyweight twenty page document, ensure organisation teams have quick links, to get in to each of their relevant KPI’s. Otherwise it may be seldom viewed or limited use.

I am repeating the "Getting the most from your Repair KPI's" course in central Manchester on Thursday 22nd May 2014. Book early at http://www.rodlaird.co.uk
This course can also be run in house, if interested, please contact Rod Laird direct.

You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Read on to: Making the most of the conference saeason

The Smiths - London.

(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

File Under: 360,1stTouch,4Js. 07854-655009 , 07854655009 , 07854 655009 ," ""07854 655009"" ",07854-655009,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Housings Best Kept Secret, HousingsBestKeptSecret, Housing'sBestKeptSecret, Housings'BestKeptSecret, ImpactResponse, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , list of housing systems , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges,Southview, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas,Gaydon, Mobileworking, SAP, ERPSAP, SAPERP, forhousing, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App

Staple It Together

If you do the Twitter thing, follow me at @hotpixUK

or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

Three or four weeks ago I was at a large housing group in Lancashire, NW England, doing some work. They used Keystone for asset management, one of the better third party options out there, based on how I see RSLs using it at many sites I have worked with.

One thing that did throw me was that they had not integrated Keystone with their core housing management system. Now as readers of this blog are well aware, I rarely name names here, but it was a popular well known HMS, who have dallied with a few third party asset management applications over the years, and recently acquired one. Other users I know have successfully integrated, so why not?

Well, it just seemed to be way down the priority list. A great shame in my opinion, as combined contact and property (well 'asset' really) intelligence available for all, to me is the holy grail. manually linking with UDC's, workflow or other third party methods can be a bit removed, and rely on too much user intervention. Why spend mega-bucks on software when we need users to remember to update or remove a user defined characteristic? Just remind me what century we are in again......

Now here we are talking about two applications that can be easily plumbed in together. I don't have a problem with best of breed solutions, if they integrate well, for me that's 2/3's of my boxes ticked. How would that work if we had four best of breed applications to gel together? Or maybe a whole new type of solution being applied to the housing environment? How well could a private sector ERP solution meet housing needs?

Housing for some time has been regarded by software suppliers as a 'vertical market'. What is meant by this, is that the sector is so specialist that only 'specialist suppliers' could write software to meet that sectors needs. Over the last ten years, the various core vendors, of which there were about 30 or so, have been distilled into just 8. The smaller ones are nudging into the medium to large RSL zone, customers are looking for innovation. No doubt about it, some suppliers have become complacent in recent years, over promising and under delivering. Others are trying harder than ever before for customers. Good for them and housing in general.

ERP solution providers are now eyeing up housing as the next new market for them. SAP for instance, can credibly provide asset management modules to support part of Heathrow Airport, the more switched on HMS suppliers are all watching cautiously if you can pull off the Sanctuary gig on time. These are very interesting times.

Changes to systems in housing organisations can take a long time, even when selected solutions are already moulded to housing. Please do not take that as a criticism, this can be a sector that moves cautiously.  Adapting ERP systems to housing is certainly possible, similar to being able to strike matches on cucumbers. Both totally feasible given enough money, time and staff chucked at it. Maybe we can expect faster future ERP implementations, once a few pioneers have beaten a path to tread.

This is why when David Todd of Xmbrace, cracking chap, asked me to be involved with a panel about established solutions vs ERP and building home-grown solutions with MS Dynamics CRM, I jumped at the chance. We will be exploring the current landscape with Mark Howells from Sanctuary and Owen Barrett of Newport City Homes respectively at InMotion 2014 at Gaydon 29th April 2014. More details at http://inmotion-forum.com/inmotion-2014/ If you are going, feel free to get in touch with questions and queries. Great to meet readers of this blog at the event as always.


You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Jack Johnson - Staple It Together.

(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

File Under: 360,1stTouch,4Js. 07854-655009 , 07854655009 , 07854 655009 ," ""07854 655009"" ",07854-655009,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Housings Best Kept Secret, HousingsBestKeptSecret, Housing'sBestKeptSecret, Housings'BestKeptSecret, ImpactResponse, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , list of housing systems , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges,Southview, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App

Houses In Motion

If you do the Twitter thing, follow me at @hotpixUK

or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

Never get to talk, tell us a little bit, but not too much....

The April InMotion event at The Heritage Motor Centre in Gaydon, Warwickshire, UK, has become more than a mobile working and repairs event, over the last seven years. It has become more of a general event for UK social housing practitioners. The date for the next one is Tuesday 29th April 2014 and over 300 delegates are expected.

Now, as a veteran on a stand at lots of these events, I have despaired sometimes at the number of  supplier sessions where products/silver bullets are plugged, with little real insight into real experiences, out in real organisations. All credit to the organisers, InMotion is concentrating on getting organisations to share their successes and a reveal a little of the pain they have gone through.

We are all grown up and experienced. Sorry Ms & Mr Salesperson, but real life is not quite like demo-land. Having implemented a few dozen solutions, in case you needed to be assured, you can achieve demo-land, but expect to put a lot of work in.

On this theme I will be chairing one session called "Best of Breed OR Single Supplier Systems, what's best for the customer journey". A very current topic and perhaps one that could be easily answered about 3 years or so ago. Now it's not so clear cut.

With a number of traditional ERP suppliers eyeing up social housing as a possible lucrative vertical market, maturity of MS Dynamics CRM and squeezed budgets, is best of breed worth another look.

Hopefully we can ask a few questions around costs, benefits, savings, how to best get separate applications 'plumbed in together' and what resources/skills are actually needed. From the variety of organisations I work with, it will certainly all depend on culture, attitude to risk, internal skills, budget, discipline to document and ambition to excel, as to what approach might be good for your organisation.

If you have implemented what you believe to be an outstanding example of 'Best of breed' or been surprised by how much your organisation has realised from one of the 'single supplier solutions', please get in touch and share your experiences. If you would like to join my panel, to share your experiences at InMotion2014 please give me a call.

Indeed, if you struggling as your 'Best Of Breed' has turned into a 'Heinz 57 varieties' or your 'Single supplier solution' is out on its own, and you need help, I am willing to listen!
See you at InMotion2014, say hello if you spot me, register here http://inmotion-forum.com/inmotion-2014/register/

*** Update 22/03/2014 ***
A great link here from Inside Housing http://www.insidehousing.co.uk/systems-in-the-spotlight/7002755.article on recent interlopers on the Housing Management System Scene. An interesting read!
**********************

You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Read on to, stay Cool on UC:

http://tonysmiththathousingitguy.blogspot.com/2014/02/we-are-super-cool.html

David Byrne - Houses In Motion.


(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

File Under: 360,1stTouch,4Js. 07854-655009 , 07854655009 , 07854 655009 ," ""07854 655009"" ",07854-655009,#UKHousing,1st Touch,3squared, Acutence,Aareon,Academy,ActiveH,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT, Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting,Consilium,Consolidation,Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL Director, Deeplake,Development Systems,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013 ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance,Financial Systems,Financials, Factorwise,Facebook ,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP, HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,implementations,In House,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Invu,Ireland,Irish,IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, TonySmithHous, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX , NINTEX workflow,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH,Pick,PIMMS,pimms4communities,Planned maintenance,People Value,Plus,Peoplevalue,PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin, QL,QLX,Quiss,Qlikview, Registered Providers,TonySmithHousing ,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC , Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scotland,SDM,sector,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,south view,Sunguard,Service Charges, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing, tonysmiththathousingg, tonysmiththathousinguy, sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley, Xmbrace,XML ,XenApp,Xen App