Get Back

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

You, like me, will have no-doubt heard the recent directive from some of our government MPs, that everyone should get back to the office, as soon as possible. Certain journalists have also suggested home-working is just a ‘remainer-cult’ (while writing the article WFH). So go figure. I have read Lord Sugar is also a fan of getting everyone back into their old workplaces too. That’s clearly from a bloke with a big office portfolio. That may be affecting his personal thinking, or it might be that he cannot connect his Amstrad at home to the interweb for downstreaming.

Of course not everyone has been lucky enough to be able to do their job from home from a computer screen, or have a suitable space there to efficiently perform to a similar level. Good connectivity of course is essential, plus reasonable ability to access and use the same systems and applications etc, that were used originally in the past. WFH potentially reduces car use, use of fuel, carbon footprint and reduction of pollution, if we can practically manage it.

I think the tech generally got introduced within the first two months (March & April 2020) of Covid19 lockdown, as there was no alternative to introducing Teams, Zoom etc for many, otherwise organisations could not operate at all. We all had to adapt quick to a new normal. Organisations on old versions of solutions, suddenly woke up to the problems these created for staff WFH.

Its hard to determine what the motivation is for the current rush back, is it that all those sandwich shops, cafes, train companies etc are feeling the pinch? Maybe it’s that we still have a problem in some quarters, seeing that work is something we do, not necessarily a place to go. Seeing employees nine to five in an office can feel reassuring, although that does not equate to knowing how much actual work staff are really doing.

JRM setting the standard for in-office productivity

If managers cannot measure the work throughput and being completed, then that is poor management, if present in an office or working from home. There are many examples of MP’s being present in the House Of Commons, clearly not doing anything productive. Lounging around or watching porn on their smartphone or tablets.

So do people want to ‘get back to normal’ and have things all face to face again? I would guess not, although in some situations do work much better that way. One example is software demos, I would always want to meet the bidders in real life, particularly if spending hundreds of thousands of pounds. In the quite rare situations where I personally have been able to ‘do things the old way again’, its worked well. Even sitting in the odd motorway traffic jam has not really irritated me, as I am no longer doing it every single day.

If staff have worked from home for a couple of years, maybe they don’t see the point of hours stuck back on the journey in/back, sardine packed peak time trains, office gossip, meetings where disrespectful staff arrive late or leave early. Its crazy to rush back to presenteeism, rather than doing the best to complete the work needed. Its great at times to actually be together with colleagues IRL, to bounce ideas off them and collaborate. That is one particular thing we cannot lose.

Cartoonist Matt's take on it

Not having staff workload monitored is the same problem for WFH as when present in the office. If workload is not being controlled at home, its not likely to change overnight when offices are filled again.

A lot of local and council services have degraded over the last two years. Some of this might be down to staff vacancies, cutbacks or perhaps working from home not properly managed. I was chatting to a friend last week, trying to obtain a death certificate from her city council. These are generally issued to a target of a week. Already 9 days on and unable to progress funeral, probate etc, this is being blamed on ‘Working From Home’ apparently.  

Is WFH turning into a convenient scapegoat, maybe taking over from ‘Sorry, our computer system is not very good and that’s slowing everything down’ ?

Would you accept a cut in pay if we choose longer term working from home? How much might it be worth to you?

Another example last week was on an LBC piece on Passport issue delays. Nick Farrari hit out at the Director General of the Passport Office, saying “This woman is on the thick end of £200k pa, she doesn’t go into work and thousands of Brits are desperately waiting for their passports”. Does he think she might abandon her Peloton, slippers & jogging pants, go into the office and start knocking some of the nice new blue ones out herself personally? Does anyone actually have any evidence at all that she is unable to effectively do her job at home? That in fact is the only criteria that really matters for this.

Has your organisation got the ability to really monitor what work is being done, different types of interactions, whether that is one or more physical offices, at home or a hybrid of both? That is the key to where the right place physically, for each member of staff.

If we can help your organisation with any aspect of transformation issues/procurement, please just get in touch, for a chat over a brew. I will bring the chocolate Hobnobs 😉

       Related Post: Bring It Back - What will the New Normal look like?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Beatles – Get Back.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark 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. . . . . . . . . . . .

Bring It Back

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

There is definitely light at the end of the Covid19 Coronavirus tunnel in the UK. Of that, there is no doubt, the NHS vaccine rollout is moving apace and notwithstanding vaccine passports to get to the bar of my local fave CAMRA real ale watering hole, we might be entering a ‘newer normal’.

Many of us have been working from home, Teams, Zoom, Hangouts, Bluejeans (WTF?) all mastered and significant ICT infrastructure put into play. Having completed 12 years of transformation in just about 12 months, what will the newer normal probably look like?

Well, its unlikely to look like the old normal, in my humble opinion. This is backed up by some of the academics in this area and some of the surveys made on the effect, pros and cons of working from home (WFH) on us all.

It has of course for many in management, put a focus on how work we all do is measured. We used to very much have an ‘input based view’ and I know a few places where at the start of 2020, this still was the norm. IE if bottoms are on seats between core hours, the ‘input’ is there, so most likely the work is being done. Well, as we all know, there are productive bottoms and sometimes lazy bums…

Output based management, in contrast focuses on the work that gets completed. The more switched on organisations have used this to great effect, where homeworkers clear x days work, in x days, regardless of when they do so, time of day they do so, or if they are performing it in a onesie. Frankly, if its being done, we are fulfilling our contract of employment, are we not.

Not having to get dressed or washed so often is having a terrible effect on deodorant sales, the arse of which has dropped out.  How long are your roll-ons now lasting?

Taking a commute out of most working days, saves us an hour or more. Most of us can be productive straight after that first early morning latte or that camomile tea, avoiding the traffic jams, road rage or wasted time. The boffins estimate this represents a 6%+ pay rise effectively and we seem to like it. Personally when I chat with work colleagues, we all agree we have a little new appreciation for the commute. 25% of it was useful thinking and composure time.  We all agree we would lose the remaining 75% natch!

Even with Zoom/Teams its not the same from home as being in the office space, collaborating and being creative. Many employers are realising this and prefer when staff are in ‘actual’ office days, more collaborative, new ideas work and events, get more from staff. Surveys seem to suggest that 2-3 days in the office may be the norm going forward, although clearly personal preferences will vary.

Younger staff, over half of university graduates, or employees with cramped or limited space at home clearly prefer a race back to office working. Parents with families, quite often the opposite. In China, it has been found that staff not spending enough time in the office are at a disadvantage for promotion and advancement. Being less visible is a disadvantage, even when output based management is in play. Just one aspect that HR perhaps need to be aware of, for the ‘newer normal’.

On the HR front clearly for the newer normal, there might have to be consideration made for staff who can no longer be offered working from home. Should we consider compensating those? Also, will our health and safety policy need to be extended to our homes when working there?

Who would have thought that ICT would perhaps be the least of our concerns?

Related Post: Big or small, and I have worked with providers with 34 up to 30,000 homes, its complex

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Bring It Back - McAlmont & Butler.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion,Firmstep, Gas Tag,G-Cloud,Goss Interactive,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex,Granicus,GOSS HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,IEG4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz,Liberty, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MRI Socialhousing,MRISocialhousing, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice,Netcall,Netcall Liberty,NEC Software Solutions OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK 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. . . . . . . . . . . .

The Transition

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

If you have been keeping up with this blog and like me have been still working hard, you have probably been doing so from home. My blogpost from April2020 explored our challenges with Teams, Zoom and the whole working in your PJ’s (bottom half only though)!

Its fair to say, if you are lucky enough to be able to do your job remotely, like me you have probably adapted by now to it. I feel sorry for the many people who’s jobs do not allow working from home. Many of those, have found work has often evaporated, or often as a matter of course puts them in potential danger. I say thank you now, to each and every one of them, for keeping the plates spinning during 2020. Without you all, 2020 might truly have unraveled.

I’m convinced having chatted to scores of friends, contacts, colleagues over this year, that there is never going to be going back to exactly as we was. Particularly at work.

I don't know who originated this, but big credit to Clare, who first shared with me 8-)

Interestingly back in Feb/early Mar 2020, I was starting a big piece of work with a medium sized social housing landlord, with over a hundred staff, who had only just moving into some new serviced offices. Little did they know that over the next nine months, those plush offices would only ever be about 15% full. Now no one I know there can imagine a total return to the old ways.

A friend of mine who lives locally, who I have known a couple of decades, has worked the last nine months from home, with his other half doing the same. Clearly that’s been a bit claustrophobic at times. It could help you connect with your partner better or maybe hasten a breakup of course!

His employer, a nationwide waterways charity, has decided its quite liking most of its staff working from home. Its planning to mandate it as universal going forward. In fact it appears to have plans to sell off offices, probably some nice canal-side locations, which might become quite valuable with housing planning permission. So you can see the rational.

How does my friend feel?

Well he’s not overwhelmed to be honest, as you might expect.

That’s not what he signed up for initially in his job and he wont receive any compensation, his extra heating expenses, are regarded as offsetting his fuel he might have used traveling to work. Now, I’m no HR expert (although I have procured a few HR/Payroll systems in my time). Maybe one of my hardcore HR expert contacts, might be able to clarify what employment law might mandate around this? Please comment!

So, mid-Covid19 we have moved forward faster in nine months, than in the last nine years, for work flexibility. However, would it work for many of us meshing home and work life going forward? Going back to pre-industrial times, home and work was often the same thing. During Medieval times, most working-class English people lived in work-homes. The single-story, one-room houses were “a combination of kitchen and spinning/weaving/dressmaking workshop, bedroom and dairy, dining room, butchery, tannery, and byre.”. It was ‘all hands on deck’.

I’d like to question, without coming across as a Luddite, if we would all totally embrace a return to all that?

I think I know the answer, but I would love to hear your take on it.

I have worked independently for nearly a decade and I miss being in an office with colleagues you can lean over to and bounce ideas, questions (and sarcasm) off. Collaboration is an essential part of a healthy work-life balance, for people. It also adds value to the organisation, its staff and its customers.

It will be interesting to see how companies manage the balance here, with a particular emphasis on SocialHousing. I would not like to see service to residents to be reduced. If practical, this situation and the experience of the last nine months, can improve service to tenants and other residents. That would be my hope anyway.

Related Post: Don't let your self-servers down, You might not get a second chance....

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Longcut – Transition.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

 

Nowhere Fast

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Where should infrastructure priorities be these days?

Most people I know are working from home these last eight months or so, due to Covid19 and the figure is over 25% I read, across the UK. Much accidental digital-shift has occurred, due to workplaces having to become quickly ‘fleet of foot’ and are unlikely to revert back exactly to the old ways, even if the various vaccines kick in soon. Home used for workplace, good or bad, will be here in some form now, I would bet, for the rest of many working lives.

Having a reasonable speed of access to the internet, supporting Teams, Zoom, Blue Jeans (WTAF? Other conference call platforms are available). is now as essential as water on tap and 240 volts in our 3 pin sockets. OpenReach have been generously funded and tasked over the years with providing the backbone to give the UK such a thing, for many years. So imagine my surprise to spot hidden in last weeks Budget statement, mention of further watering down the promise of GigaBit Broadband for all by 2025, and a drastic scaling down of central funding. Instead of £5b, there is just £1.5b (less than a third), for something as essential as this.

Read the full chapter and verse here.

Contrast this with HS2 spend of over £100b to get Joe Public, from London to Birmingham 20 minutes faster, in a likely future world where passenger numbers are more likely to fall, due to the digital shift. Would it not be worth spending the far lower £5b now to allow workers in rural Wales, Scotland, England & NI, to download large presentations 20 minutes faster, than the barely better than dial-up, many suffer right now?

I am lucky to be in a street where we have ‘Fibre To The Cab’. Generally I can see 22mbs download & 18mbs upload speeds available to me. Not blindingly fast, but pretty good for my and my families needs, unless the little fella on the xbox & ‘Er Indoors ragging the Netflix, like below😉.

I work with a variety of people in rural Wales, Scotland and Ireland. Many I know maybe live no more than 10 miles from a major conurbation, but are unable to use video on calls or suffer frequent disconnection issues. Without addressing this absence of infrastructure, how on earth will we support working digitally and the digital economy?

These two phrases, plus ‘Digital Strategy’ are actually starting to grate on me.

Everyone needs to accept that its (just) ‘work’, not ‘working digitally’
It’s not the ‘Digital Economy’, it’s (just) the ‘economy’
Organisations should not have a special ‘Digital Strategy’, its just digital elements in the bog standard ‘Strategy’.

Bricks and mortar, whether its offices, retail, hospitality etc, are not going anywhere anytime soon, but their role is changing, as we all realise the opportunities of better connectivity. Delaying or neglecting the priority of faster, more universal connectivity, however its delivered at a fair price, keeps the handbrake on our future growth and prosperity. If  any talk of ‘leveling’ up is serious, start with broadband speed and improved connectivity for all.

Related Post: How are we enjoying the working from home, New Normal?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Smiths – Nowhere Fast.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

Home Telecide

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


I don’t know about you, but I have been way busier than normal, although locked down at home, like most of the rest of the British Isles. I have been completing Social Housing process reviews, helping with new contractor systems and manipulating vast amounts of asset survey data. I can't grumble, its all keeping me in, away from harm😉.

I have read conspiracy theories about the Bible book of Revelation mentioning that near the time of reckoning, all men, small and rich, slave or free, will need to accept a stamped image in their right hand or on the forehead, to exist or trade.

These are often interpreted as a mouse and a screen. Indeed these last few weeks, a screen and mouse has been invaluable, if not essential for doing all work.

I have Zoomed, Skyped with TEAMS, GoToMeeting’ed, as well as some others, which were a nice alternative adventure. That’s how I get my kicks these days, keep ‘em coming!

The 'utopian dream' they sold us

I thought it was definitely worth a post on this, as I have had so many conversations and experiences shared with me. Now I am quite regimented and organised, so up at 8am, in the shower and dressed. I cannot be sure that everyone I teleconference with have pyjama bottoms on, but they tend to have had something reasonable on from the (webcam) waist up. But how do you transition from not working to working? One article I read, suggested putting some shoes on, helps with the transition to starting work. A bit like putting a tie on for a meeting I suppose. Give it some consideration, see if it works for you.

Security with some of these video apps is generally in the config and these are pretty well thought out and secure. Stories of Zoom being a ‘security risk’, is more about new users going with initial default settings, than any inherent weaknesses. Lock down your settings and prevent instances of Zoombomber trolls, having fun at your expense.

"Get Down" Rover!

Another vexing issue is your webcam background. Now Skype does allow you to blur it, but that does not seem to be enough for some. Although behind some folk appears to be a bed headrest or perhaps a DIY S&M dungeon. With Oxfam shops closed, its not the right time, the bus has been missed, to grab some highbrow literature, to populate that IKEA Billy Bookcase behind you, with Penguin Classics.

Maybe we are learning just a bit too much of our work colleagues home décor, or that kids playroom hastily converted to home office lately. Always have some idea where the rest of your family or pets are, while you are on the call. Consider locking yourself in a box room if you can!

Good advice from an MP, who many can learn from

Some of us have the whole family at home, which clearly can be a blessing, as well as an occasional curse! You don’t always want to share a crumpet with melted cheese just passed to you, with your customer. Personally, I wouldn’t mind, but with advance planning, I would generally pop a special one in the toaster for them. How do you keep their noises at bay, when trying to focus? Well, help is at hand, particularly for some of us who spend some time in coffee shops, linking our VPN to the free WiFi and stretching a Flat White and an Italian Amaretti Di Saronno Biscuit, out for a couple of hours. Try this link or similar, for a good hour of ambient coffee shop sounds - https://www.youtube.com/watch?v=gaGrHUekGrc

That may work for you. There’s also, French café in the rain, magical tearooms and for my customers in Scotland, this lovely small café with three hours of close conversation - https://www.youtube.com/watch?v=4CL6OH7Fod4

Look at the state of that water damaged ceiling 🤔

We are used to attendees dropping out of video conference calls. This can be due to the primary system being overwhelmed, or maybe local connections from home, suffering some contention. I have been on calls where video or sound can be lost for a while. One story a director from an organisation I work with, shared a sorry story of a solicitor joining a call, who only had video.They had to write stuff down on post-it notes and show it to the webcam. Unfortunately, everyone else saw it reversed and needed a mirror to properly understand it. Remember folks you can generally always phone in, to save some of these embarrassments.

I am intending to check-in on a local supplier as this situation unfolds and will add a blogpost from their perspective if possible. Suppliers and providers all need to think and work differently, to help staff cope, with hat is becoming the new normal.

Rest assured, we will no-doubt know each other a little better after this is all over. I hope it does bring us all closer. We will beat this together, one conference call at a time.


Related Post: Credit Unions - Why generally so far ahead of Social Housing providers, on self-service?
 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Tubes - Telecide.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
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