Exodus

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

“Leaving Babylon, Set The Captives Free”, sang Bob Marley.

Interesting today to notice the number of a particular software supplier to public sector and SocialHousing’s senior software staff on LinkedIn, now helpfully displaying a ‘#OpenToWork’ badge. Some folk I have worked with and many who have toiled in assorted roles, for that particular supplier for many years in some cases.

Its mainly Local Government product specialist staff from Civica I am spotting this week. Once you have come across a couple, its not a trickle but a tsunami. A proper exodus.

Justin Fisher, John Miller, Paul (Mr Cx) Berry, Liam Lindon, Peter Woodward, Clare Landshoft to name just a few. Some good people. At this rate, my old boss Richard Chambers (who I still owe a pint for assisting me ably once at Penrith Magistrates Court, with a spot of speeding! – sorry tricky), might be the last chap left standing. 

I hope for him he isn’t, however it can only be negative for future development of the Cx products, if most of the product design knowledge leaves the building in a hurry. The rush to get a recommendation sorted with Jeff Hewitt is justifiably on!

In November 2023, Blackstone announced its acquisition of Civica from Partners Group AG. The takeover was completed in May 2024. As with every merger and takeover (and there have been a few this year that the CMA are not raking over) I have ever seen, its always spun by the PR team as an ‘opportunity’ or ‘new era for growth’. A bit soon then just six months on, to be taking an impromptu haircut before Christmas.

What does this say about the housing products, is that maybe Cx Housing, Assets & Contractor development parked now? Is perhaps a brand new product planned? Why not get some hotshot games programmers in, using generative AI to cut code, save costs and write a brand new solution set? There might yet be some silver-lining here.....

Before that, I am sure from what some tell me in the sector, many sites will be still hoping their Cx implementations will still eventually get properly finished off first.

For sure, potentially some competitors, particularly ones winning big and delivering it too recently, will clearly benefit from this new talent source on the jobs marketplace. Failing that, they can join the growing band of ex-employee ‘specialists’, who earn good money shoring up implementations, once original project days are exhausted.

It is also coming up to Christmas and winter is one of the worst times to be redundant. I know, I’ve been there done that. If you have been made redundant at this time, take care and be sure to look after your mental health – its important and might save your life. Also remember, as one Glassdoor closes, quite often another one generally will magically open.     

Struggling making your project (or supplier) deliver?

Get in touch, for a chat soon over a latte & some chocolate Hobnobs ☕

       Related Post: When is a software go-live, really a go-live then?

_/_/_/_/_/_/_/_/ *** Join the discussion with Claire & Aiden *** _/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Bob Marley and The Wailers – Exodus.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Chapter 2

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Did you spot the latest chapter last week, in a major supplier to the socialhousing and local authority sector?

‘Chapter’ was the word used in a press release sent to the financial markets press, to herald Civica’s new US based owner Blackstone  (the world's largest alternative investment asset manager), picking it up for $2.5billion. You might recall that Partners Group (global private markets investment manager), picked it up in July 2017 for £1.06 billion, so has seen a healthy return there.

No doubt Blackstone will be looking to sweat their investment from the get-go, to start seeing some returns at that level of price paid.

When I mentioned this week to a client of mine (that also has one of the classic housing systems), that Civica has changed hands yet again, they were disappointed that it wasn’t MRI that had gobbled them up. Maybe a bid could be put in for some of the legacy housing systems still in use, a potential shot in the arm for the remaining Saffron, Contact Manager & UH crowd. Stranger things have happened!

Subscribe to our blog here on this link, to always catch the latest news on whats happening in the sector.

Acutance Consulting would be happy to help you review your current solutions, 

please just get in touch, for a chat over a Jammy Dodger & a brew ☕😋

       Related Post: Suppliers - what are they good for?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Joy Formidable - Chapter 2.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Hard Cash

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



I don’t know if you spotted it, (you won’t at the writing of this blog find it on Civica’s news section of their website), but last week (Wed' 3rd May 2017) it was announced that Banks are readying around £450m of debt financing to back a sale of Civica.

Civica have some penetration within social housing, via various mainly legacy housing systems, Keystone asset management, Servitor contractor module and the recent acquisition of common housing register platform Abritas. Of course they are into a lot of other local authority & public sector areas, such as Government & National Security, Local & Regional Government, Public Safety, Social Housing, Health & Care, Education, Travel & Transport, Commercial & Utilities, Telecoms, Financial & Legal.

They moved from 3i in 2013 to Omers Private Equity, with £255m of leveraged loans.

Social housing customers will be interested, particularly as the new Cx Housing Software product is at last being seriously rolled out. The large list of RSLs & RP’s on the sold-to list will be eager to see if additional resources can be leveraged to move more sites live, much more quickly.

These are interesting times with Cx being a very recently developed HTML5 delivered product, which could be a good potential future proofed option, compared with where some of its peers are at currently, with either systems still stuck fully or partially in old technologies or requiring a ‘skin over the top’ to make them presentable. I would not be so rude as to mention them here by name 8-) 

The list of solid ‘future-proofed’ systems for housing out there, seems to be reducing. It would be interesting to author a white paper or similar to research where it all seems to be going. Feel free to share any thoughts on that, via the comments area below or on direct message.

Read the full chapter and verse on the Reuters site

July 2017 Update- Civica Sold to Partners Private Equity Group for £1.06b

Related Post: Void recharges, something to think seriously about 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Miracle Of Sound - Hard Cash.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
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Tour De France

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy

This week, just over a day apart I had the pleasure of being at an inspirational session at the Civica Expo this week, hosted by Olympic track cyclist athlete Chris Hoy MBE, followed by an evening at the Manchester Velodrome at the Winter Ales Beer Festival. So a very interesting week overall.

Chris certainly was inspirational and had some gold nuggets for everyone I think in terms of describing the transition of cycling as a British success in terms of not major 10% improvements, but ones of fractions of a percentage that all add up. This is how I often feel with many of the organisations I work with. Chipping away at little changes, all combine to transform efficiency and service.

Chris Hoy MBE

You got to admit, small improvements are never sexy, at least as much as a big reveal, but essential. Don't let small incremental changes put you off. Its often a tale more of the tortoise than the hare, although I don't think we ever really realise it.

One thing I did see, were some significant improvements in at Civica Expo at Manchester Central, with how much the new housing system Cx has come on. While South Lakes & Railway HA are cracking on with implementations, it's looking closer to a lower risk option, with some great features. Well done to Civica for keeping focussed.

While housing is really just a small part of the Civica portfolio, there was quite a lot of streams devoted to housing. It was interesting to chat with a number of the current system users to talk about future plans. A big thank you to all the attendees who came to say hello and also to suggest subjects for this blog.

Cx the access anywhere housing system is certainly one to watch. It will be interesting to see the outcome of this years full HMS procurements, to see which suppliers are successful.    

Related Post: Presentations at conferences, great but easy to mess up

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You can link with me on LinkedIn here - http://uk.linkedin.com/in/tonysmiththathousingitguy It would be great to connect !

Kraftwerk - Tour De France.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, or you could benefit from any of our services please get in touch and let me know!

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Turn To (Key)Stone

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

One for the asset managers out there, using third party housing applications. Today (23rd May 2014) a marriage of two SQL Server and Silverlight centred packages was announced with UK's Civica snapping up Keystone Asset Management for an undisclosed sum. A housing software insider had mentioned as much to me a few months ago and swore me to secrecy.

It must be said that it's probably a better based marriage with more in common than Northgate/Codeman or Orchard/Promaster. So maybe not needing a pre-nup' this one. Two thoughts spring to mind for me. Firstly, will Capita or Aareon now snap up PIMMS, Asprey or Real Asset Management and secondly, will Keystone be now shaped into the new Cx HTML 'have it anywhere' format? Also, will Civica be as flexible with Keystone integration, now the product is joining its stable? Certainly it puts pressure on traditional HMS providers to up their game in their own 'built in' asset / planned maintenance modules.

On the Keystone website, Rob Hewes, Keystone’s Client Relationship Director said, “We are obviously delighted to have secured this new partnership with one of the leading providers in the housing management sector. Civica’s decision to partner with us endorses our commitment to excellence in product development and customer service, and reflects the reputation that we have worked hard to build in the marketplace. Equally, we are also delighted to be working with a software and services partner who matches our commitment to supplying closely integrated systems, delivering both innovation and cost savings to our mutual customers.”.

Keystone will certainly give Cx a quick 'leg-up' in the asset department, probably integrating quite easily.  Civica have of course recently worked with Keystone on pretty tight integration at St Leger (Doncaster) and Thames Valley. Both parties in the marriage were quoted when cutting the cake; Simon Dowling of Civica outlined the complementary skill sets, promising that customers will "do more, do better and spend less". Good news for finance directors then. Joshua Warren of Keystone outlined it was a "positive step for customers, partners and employees", while "continuing to respond to growing market needs".

I could guess that elements of Keystone will become 'Keystone-Lite' for Cx. If it were my baby, I would guess that Keystone tables could be populated for Cx, this giving users a leg up if they wish to go for a full blown version of Keystone, with all the bolt on possibilities, Component Accounting etc. I should see if Ladbrooks would give me odds on that one.....  

Its an acquisition I will watch quite closely. It will be interesting to see if Civica start to offer better value to customers (particularly UH (Universal Housing) ones and how both parties will share the marital home! Also, lets see if Keystone is rectified before its MS Silverlight de-support date arrives, or a full replacement is on the table by then?

You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

Read on to The end of the typewriter:

http://tonysmiththathousingitguy.blogspot.com/2013/07/the-letter.html

ELO - Turn To Stone .


(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

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Becoming Cx

If you do the Twitter thing, follow me at @hotpixUK
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

I must have written in these posts the phrase sometimes good things go bad and occasionally bad things come good somewhere along the line. It is a truism and I saw one positive one being played out at this last week’s Civica Conference held at Manchester Central. It was great to meet some old pals and some recent good eggs! If you are reading this, you will know who you are.

The conference does cover the vast range of Civica’s portfolio, but clearly the housing related features were of most interest to me. There were some inspirational speakers too. Andrew McMillan, Consultant and Former Head of Customer Service at John Lewis, was particularly good. He highlighted how consistency can create an exemplary customer care culture. Something that many RSL’s and housing organisations are struggling to achieve across all their channels, telephone into the customer service centre, interactions on the web and with repair operatives, (who because they wear a florescent jacket or fleece with your organisations name on it, should be able to deal with any request....).

The new Cx housing system was getting a good airing and quite rightly so I think. If I had £50 from all my more clued up housing system contacts who have asked me about it, I would have about £450 by now. Everyone switched on is curious. It’s the first new designed from the ground up housing system in 10 years and some features like the Contact Management truly are designed with future needs in mind, rather than ‘preferences for email etc bolted on later’.  Very brave in MHO and just one of the clever aspects that will make this a true player in a marketplace, against some aging solutions. If too many of your housing systems still look like DOS or Windows95, don’t bank on keeping it if you get involved in a merger. Civica are potentially on to a winner here if handled well.

On securing a drink at the Hilton bar on Deansgate, from Martyn Rees he was typically conservative about the significance of Cx, which was understandable. I would expect him to under-promise and do his best to over deliver. That's how you surprise.

I am sure he knows how good this all should be and Michael O'Reilly gave it a great overview at the Civica Housing User Group session on Thursday afternoon. I was pleased to see some of the sexier features shown, such as the forms & questionnaire designer and the Lettings application progression widget looked so good. Also proud to say to Mark Holdsworth, “that was my idea buddy”.

If handled well, implemented quickly, stops pulled out at some significant sites that are already signed up to upgrade, when its available for them, Civica have a real chance with a game changer on their hands. As any procurement person knows, for five years plus, tenders have been asking for pure browser delivery plus SQL Server.

Citrix, Terminal Services or Oracle in a browser etc, are the standard responses. With Windows8, touch screens and gestures will soon reach the office after mobile workers start to have them. If your device has a browser, your staff can join the Cx party.

Civica are tooling up too for the implementation phase of Cx. A tricky act to get that right that one, as I know myself, I have implemented enough tricky projects. Hopefully Jeff has got the A-Team signed up for that delivery outfit, hope he has got some black transit vans with red stripes on order...

If you are a UH, 4Js, CTX, Saffron or Genero user, do contact me and let me know what you think about Cx, is it something you are considering or are you squeezing more value out of what you have? Find me using the links on the right or via Linkedin.

You can link with me on LinkedIn here - uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/ It would be great to connect !

The Sneaker pimps - Becoming X .


(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

PS As usual, if there are subjects you might like me to tackle on this blog, please get in touch and let me know!

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