tonysmiththathousingitguy @HousingITguy

Some thoughts on IT and UK SocialHousing from a unique perspective of over 27+ years working with over 140 RSL's, Councils and social landlord groups in the UK, Ireland & Australia. (c) No reproduction without prior/express permission Available for independent housing RSL implementation, procurement of HMS, Repairs, CRM, EDM, DLO, Financial, Scheduling systems, critical friend etc. In Scotland I work with the folks at Arneil Johnston Check us out on Soundcloud /housingitguy

Saturday, 31 August 2024

What Presence ?

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I am often banging on in socialhousing solution and transformation projects I am involved with, about incorporating thoughtful comms. Without it (whether you regard it as ‘fluffy’ or not), we cannot keep staff and management well informed, set expectations and efficiently communicate. If a project may take 12,18, 24 months or more to complete, that’s a long time for humans to stay focused on. So, everyone needs some help.

Hopefully, we have an organisation comms team or staff member(s), who can assist ICT or the project team. If we have some of these folk, we expect they are well skilled, often with qualifications and experience they can supply and also generally some PR skills too.

It’s generally recognised that good comms starts with openness and a desire to engage. Communication is a two way street and when we forget that, organisations have generally failed. In addition internally, we expect the comms team to be involved with the outside world too. IE responding to residents, customers, the press and others, reacting to concerns, problems and other challenges.

In this blog on occasions we have explored resident issue, particularly around that perennial challenging area ‘repairs’, but also others such as ‘knowing our customers better’, case management and self-service. Often its lack of integrated joined up thinking. These days (those post Don-old) we are all plugged into social media, such as Facebook, Twitter, TikTok, BlueSky, LinkedIn etc. Indeed, I have a lot of followers who are tenants, leaseholders and other residents and I hear a lot about their issues and concerns. These help me consider real life when assisting organisations with process review and new solutions. Getting their problems solved often rely on comms working properly with managers and staff to be flexible and proactive.

Strangely, some of our largest UK social housing providers seem to be getting even more remote from their customers and not using ICT solutions or integrated comms, to bridge the gap. The regulator ticks off and appears to place many of these on ‘the naughty step’, on a monthly basis.

Some larger providers seem to be purposely closing down social media channels, and reducing means of residents communicating issues/concerns. Examples are Sanctuary and GreenSquare Accord. The latter left Twitter back in April 2024, at a time a lot of criticism was being received there.

I cannot understand why organisations, particularly ones that are meant to have a clear social purpose, think just putting their fingers in their ears, will help some of the obvious issues go away. Typically residents get involved in setting up their own social media groups, podcasts etc and if issues are not being addressed, they will drive the comms, (as some are with GSA). Running away from the moral high ground and not addressing issues, does not reflect mostly my view and experience, of over a hundred RSL’s and other providers I have worked with historically. Every organisation that goes down this path, soils many hundred others who can be wrongly regarded as ‘just the same’.

Residents and the sector deserves better and I know I have seen on the whole are capable of delivering better.

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*** Join the discussion with Claire & Aiden ***

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Do your SocialHousing solutions support your CRM & Case management? - Problems?

reach out just get in touch , for a chat over a brew and some Hobnobs ☕😋

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Orange Juice - What Presence?.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cx Assets, Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx,CxFeedback, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,FLS,Footprint,Forms,Freezes,Fusion,Fuzzlab Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi 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2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent 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Thursday, 22 August 2024

The Birmingham School Of Business School

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

It's that time of year again, when in August A-Level and University results drop. Clearly causing stress and worry for students everywhere across the UK.

I too have a son who will be experiencing this next year and clearly I and most other contacts of mine will have had this same experience at some time of their life. I was reminded of this just a week ago when I met up at the Marble Arch pub, Rochdale Road in Manchester for a few refreshers, with two school mates (who I don’t see way enough TBH ).

All of us (still) have extremely responsible careers and experienced reasonable success. Its fair to say we have tried to improve things, if that’s me in Social Housing, or the other two in Civil Service or the water industry. One thing that connects us is the fact we left school with enough GCSE's, however none of us went directly to sixth form and on to university. We all potentially could, but didn’t.

University education doesn't guarantee success

At some point in older years we all did qualifications, including for me an extremely valuable degree (BSc in Applied Computing), at the School of Hard Knocks (AKA Manchester Poly, now the Metropolitan University of Manchester). I would not have chosen anywhere else, particularly as I worked throughout my five year course. None of the three us stopped there, for example I did a City & Guilds in photography. Famously, one of my school mates was John Mettrick, who ran the Briss butchers shop in The League of Gentlemen. Excellent organic butcher, doing great work back in Glossop, High Peak.

All of our courses were undoubtedly of use in our working and wider lives, however we all agreed that those courses and formal education absolutely did not define us. That is the lesson that this year (and all years for that matter) need to absolutely take away. Those courses and results (good or bad) do not define you, and you should not get hung up on it.

I have worked with many fantastic and inspirational people. The reality is that while qualifications help, in few cases have I found its defined those people. I have met many inspirational ICT folk who thought they were going to be vets and failed at those courses. They are now the people I contact to pick their brains, not on canine rheumatism, but cybersecurity.

The point of this blog is the message that you should continue to learn & improve yourself, but don’t let those results define you. Good people and organisations will nurture and mentor you if you seek them out, those experiences will complement those academic endeavors. There is a world beyond academic achievements, good workplaces will guide you in the journey beyond the velvet curtains of experience. Once you find them, embrace them, through them you will better find yourself.

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*** Join the discussion with Claire & Aiden ***

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If you are struggling with inefficient SocialHousing solutions, reach out

please just get in touch , for a chat over a brew and some Chocolate Gingers ☕😋

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The Fall - The Birmingham School Of Business School.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Friday, 2 August 2024

Fifteen Years

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I was asked last month by Housing Technology magazine, to comment on the changes over the history of the publication, and pleased to give an honest third party view.

No doubt, a lot has changed however much is still the same. The sector probably now has much bigger merged providers, still struggling to serve residents better with repairs, complaints & other services.

The word cloud from my 15 years of blogging on social housing ICT looked like this :-

This is not too wide of the mark I guess.

Having suitable efficient systems for housing management is still a key objective. That might be a HMS, of which options are continually under consolidation and limitation it seems, or MS Dynamics D365 or another CRM platform orientated option. A theme seen in the last 5-8 years has been the introduction of D365 without eliminating several of the legacy solutions underneath. The worst of both worlds in my opinion.

Consolidation and sale of suppliers and systems, one a month at times, has limited traditional choice. while a couple of new solutions have been emerging, you can understand the urge to just build something as a DIY approach. Some solutions have disappeared or suffering losing their leaders.

Excel spreadsheets and workarounds feature greatly in my posts. These have not gone away, we don’t appear to train staff to any greater degree to utilise spreadsheets any better and we still after 15 years have way too many. Maintaining high data quality is still a challenge for many.

I wonder at times if we procure solutions any better, many organisations still don't use soft-market engagement properly, or demonstrations. Its still not unusual to see a half day demo for a full HMS that will be costing upwards of several million pounds. Also that often the right questions are still not being asked.

Good integration or lack of it still looms large, despite it being a key driver of efficiency and better GDPR compliance. Why on earth are we not sorting that?

Legacy solutions still seem to plague us in the sector, in applications and infrastructure, with some landlords still some way behind with upgrades and patching.

One other aspect I have noticed is how providers still don’t work with suppliers close enough. As a supplier historically, 20% of my customers always got 80% of the supplier attention. We often pay suppliers crazy amounts, why are we not pressing our organisation agendas better and sharing our needs and concerns? It’s an acquired skill for sure, however something that can be learned and nurtured with help from the right Critical Friend. Often that help can save more than you spend on them, I have been told.

Read my HT contribution here and do of course subscribe to that excellent organ, if you don't already. If you do, please let them know I sent you!

Will we be performing better in the next 15 years then? With the right help and approach you could be.

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*** Join the discussion with Claire & Aiden ***

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If you are struggling with inefficient SocialHousing solutions, reach out

please just get in touch , for a chat over a brew and some Jammy Dodgers ☕😋

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The Levellers - Fifteen Years.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Thursday, 25 July 2024

Shut 'Um Down

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Its all very well for you switched on and on the ball organisations, all your quality data in the Cloud and most of your staff applications presented in any modern browser they want to work with. But spare a thought for the Councils and Socialhousing providers, who are still working hard to complete (or maybe just start) that journey. It’s not through want of trying generally I would say. Often budget holds organisations back, sometimes its way more complex, or cultural. While the benefits of Cloud should be quite obvious, however suppliers often fail to make the case for a sale, particularly finance budget holders !

Pretty much eight out of ten of my recent clients, have been trying to move on from something, often multiple challenges. All sizes of organisation are facing this, from managing under 150 homes on an MS Access solution, up to those having tens of thousands assets. Keeping cybersecure is also a growing challenge.

A recent theme has been the vulnerabilities of one of the sectors old favourite Asset Management solutions Keystone, showing up being discovered, getting on for two years since Microsoft pulled security updates for Silverlight. That was no surprise however, since I originally blogged about it in early August 2012, a full 12 years ago. The on-premise servers its installed on can be ‘isolated’ from the network and outside world, although this does make it more challenging to use asbestos info and other asset data, particularly to enhance repairs service and keep it safe & compliant. A quick move off Keystone is not particularly practical to its owners suggested replacement. It certainly looks like a slow transition if its selected. There are good alternatives out there, although insight and third-party guidance would be advised, for folk going down that path.

Solaris desktop in all its glory

Its amazing how much old kit is out there, much of it way beyond its sell-by-date and some clearly on its last legs.

If I had £50 for every time ICT techie told me that they dreaded servers needing a reboot and feared they might not come back up, I would certainly have £600 this year by now. Late, great names such as SunOS, Solaris pop up, decade old not-upgraded SANs, either technically out of support or close too practically. While many organisations have been in a transition off these boxes/platforms for some months or years, clearly some are yet to start on that journey.

The other area that pops up are legacy domains. Some of these are sometimes in the EU and being used in the UK or visa-versa, clearly not totally compliant after Brexit. Also, there are still many group organisations with remnants of original constituent domains left over. These often contain lots of unstructured data, files, documents, spreadsheets etc, many of which historically should have been data cleansed. Again, easier said than done in order to achieve a sufficiently high level of social housing GDPR compliance.

An accurate and up to date infrastructure and application inventory is an essential tool. Clearly, running on recent versions of our applications (harder when not Cloud apps OBVs) is also essential, particularly where we need to rely on supplier helpdesks for support. Its not unusual for me to encounter applications many years out of date, which based on software contracts helpdesks shouldn’t even be taking calls for. However, annual support and maintenance is still being paid on time!

So, have ICT check and update your inventory, getting a short-medium term strategy formed to migrate away and shut your troublesome legacy hardware & infrastructure down. While its perhaps not a quick move, it will shore up foundations to a smoother future for staff and your ICT team supporting it all

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*** Join the discussion with Claire & Aiden ***

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If you are stuck on legacy SocialHousing solutions, reach out

please just get in touch , for a chat over a brew and some digestives ☕😋

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Gil Scott-Heron & Brian Jackson - Shut 'Um Down.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Tuesday, 9 July 2024

Cutt Off

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Barely a month after German social housing software provider Aareon is sold off, another significant supplier to the sector and local councils, changing hands. At least a couple of customers contacted me and said they were dismayed at seemingly not even being informed of the planned sale.

This week Capita announced that they will be shedding ‘Capita One’, the home of OpenContractor, OneHousing, Education management solutions and ex-IBS OpenHousing. (not Irritable Bowel Syndrome, for latecomers to the sector, however it could at times create nearly similar effects!). For £207m, MRI the US Real Estate Asset Management specialist, via its Orchard entity nets several hundred new account numbers to add into its Sales Ledger and chart of accounts. The process is set to complete in August if no CMA (Competition and Markets Authority) challenges are encountered. I would say one was pretty likely as this effectively consolidates two of the remaining medium-large social housing solutions, with a single dominating supplier.

MRI is used to UK housing solutions acquisition, having consumed Castleton, Orchard & Housing Partners, over the last few years. However, I would wonder if the non-housing parts of this deal, such as Education management, will be quietly disposed of, one the dust settles

The media release blurb tells us, “MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. The Buyer intends to support Capita One’s growth plans and further develop its product portfolio and customer base.”

Capita have recently been coming back to the market for some new housing system procurements with a fully web based housing product. OH to OneHousing not quite a quick lift and shift however, as a few sites appear to be finding. Potentially, MRI moving old legacy Orchard customers to OneHousing, could well be a much cheaper option than completing the latest re-tread for the former that’s underway. MRI still seem to have a gap for a modern Cloud/browser solution for small-medium RSLs/RPs. Newer challengers look to continue hoovering these ex-Kypera sites for at the the next few years then.

It will be interesting as ever in these cases how Capita helpdesk’s and account management will be consumed. Will slightly sub-optimal current service be impacted or can it be possibly improved ?

If you are a contact with one or more of these products currently, feel free to get in touch to chat or maybe explore future options.

Read the full statement here.

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*** Join the discussion with Claire & Aiden ***

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If you are stuck on a legacy SocialHousing system, reach out

please just get in touch , for a chat over a brew and some digestives ☕😋

_/_/_/_/_/_/_/_/

Kasabian - Cutt Off.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing,acquisitions, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cx Assets, Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx,CxFeedback, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365,Dynaway ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Esuasive,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,FLS,Footprint,Forms,Freezes,Fusion,Fuzzlab Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent 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Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visitour,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, Yuneo,TS Acutance Consulting, ...
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