or LinkedIn here http://uk.linkedin.com/in/tonysmiththathousingitguy
Anyone out there implemented any mobile working? I certainly have and it never amazes me how much a bit of a spotlight, mobile working throws on the wider processes.
Areas that always make me smile are those when plumbers and electricians point out that the new mobile system does not fit their needs. The stock question of course is "why is that, can you tell me?"
In real-life we do lots of things to enforce consistency or make life easy for ourselves and work is no different. I have come across trades people who hold completed job tickets back, to maintain an average of £650 in earnings each month and also others who start certificates on paper and plug them into the iPad, a week or two later when chased by the assets team.
What's to be done in these situations?
The accommodating IT thing to do is to have your mobile system changed, (at great expense), although quite obviously, this is not an IT problem. Our organisation would like each job to be completed sequentially, rather than customer services not knowing until next week. also, I guess the asset team would like up to date gas, EPC and electrical certificates as soon as practical.
Notwithstanding the chance of losing notes in your van, quite clearly, admittedly simplistic mobile, can help actually tighten up our processes, bringing discipline to a currently poorly managed process. This needs some careful treatment, maybe enhanced training or a person-2-person chat. Here is again, a situation where IT is not the solution, it's a very human management one.
The only good thing is that the excuse for management is that, "we are introducing a new mobile system and we need you to do the admin associated with your job properly". Well worth implementing mobile working then!
If I can help anyone moving, moved or struggling with mobile, please be in touch!
Related Post: DLOs are they coming back for #UKHousing ?
I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.
Editors - All Sparks.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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