Friday, 22 September 2017

Moscow Underground

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


We are in strange times and a new phrase has entered our lexicon ‘Fake News’. This is a type of yellow journalism, or propaganda that consists of deliberate misinformation or hoaxes spread via traditional print and broadcast news media or online social media. It intends to mislead to gain financially or politically.

We watch the Donald perform and claim real facts are fake news, as they do not match his opinion. It’s the ‘I think, therefore I am right’ proposition. Me and you however though, we would never be fooled by such clear rubbish. Would we?

On Twitter, Facebook or even Google, how can we trust what we see served up? On Twitter and Facebook we are in an echo chamber of a kind. When I tweet about SocialHousing, which I do a lot, most of which probably share some of my experience and opinions. I have met a lot of my followers, or have worked for a year or more with many. You (dear reader) might have met me propping up a bar or enjoying a cake at some junket or other!

LBC investigates David Jones Locker
But what of a lot of those tweeters, looking to influence us, who we have never met and never will? One account I have come across more than once in discussions, was Brexiteer David Jones (@DavidJo52951945). Seemingly an angry chap from Southampton/Isle of Wight, pro-prexit, anti-EU, anti-immigrant, and a bit anti-Ukraine in the Crimea. That should have rang some alarm bells for me I guess.

I found it interesting reading some of the research carried out by @conspirator0, who has an interesting twitter stream, often covering such subjects.

This Twitter account had over 100k followers, 136k tweets, so quite clearly must have been quite influential. The spooky thing is that this account only seems to tweet between 8am & 8pm, but on Moscow time. It is just like it might be his (or their) job, doesn’t it?

Clocking on/off, the Moscow time 8-8propaganda tweeting pattern
 Clearly this is a human, not bot managed account. It certainly can be imagined how this account and several others, have been influenced towards Brexit, break up of the UK or the suitability of a Trump for the president.

Often I engage with followers and others on Twitter, who are opposed to some of my opinions. Luckily we live in a relatively free society and I will defend anyone’s right to express their opinion. Better they were in the open, than hidden behind closed doors.

I have noticed many articles cited in ‘alternative’ sources lately, have you?  

Here is one from a website, called the ‘Brutalist Press’, which was suggested in response to (an incorrect) suggestion that GDPR was an EU spying plot: https://brutalist.press/posts/3516/european-union-calls-for-massive-internet-censorship GDPR is many irritating things but not this.

The first question I asked, is who on earth are the ‘Brutalist Press’. Strangely, a ‘WhoIs’ lookup, shows it is a Russian website owner.


The Brutalist Press WhoIs entry - Pointing back to Russia again

So it does make you wonder who we are following, listening to, believing, and retweeting, to spread lots of this fake news and mis-information. It could be the Ruskies behind it all.

Read more on @DavidJo52951945 from TheAustralian
Watch James O Brian of LBC's take on fake twitter accounts

Related Post: Don't let the fake twitter bots get you down 


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Simple Minds - Moscow UndergroundSimple Minds - Moscow Underground.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Wednesday, 13 September 2017

Peace Of Mind

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


As anyone who has worked with me knows, I have always done a lot of work around components, socialhousing compliance and cyclical processes.

I remember quite a while ago, coming across some surveyors who seemed stranger than most, in that they seemed to complete a lot of internal surveys, always towards the end of the day.

Fascinating though that was, it indicated that they were not getting into some of the properties at all. The answer was simply to add a little bar code in every door jamb, which had to be photographed as the first question on the mobile survey. For such a small initiative, it increased accuracy in the survey team and made a massive difference to performance too.

It’s a pity there is always a need to constantly follow up contractors or staff, to ensure procedures are being followed. No more crucial, is the area of Landlord Gas Servicing, which as we know can result in CEOs being consigned to the clink, an addition to unlimited fines.

Last week while doing some work at a council housing team in Somerset, I saw a brilliantly updated version of the idea above, providing gas compliance peace of mind.

GasTag is a new mobile app that evidences that the right certified Gas Safe engineer is in the right asset, servicing the right equipment, at the date they were meant to. It is quite a leap from the original basic bar code, although starts with a QR code RFD tag, which identifies all appliances that are found in the target property or communal facility, in the annual LGSR service schedule.

An integral GasTag app, allows the gas engineer to be linked to their certification, before attempting to carry out any work.

Every summer, ‘er indoors & I always organise a service on the Worcester-Bosch. Strangely, until it was pointed out to me, I realised that I had never asked, for our local gas engineers Gas Safe registration number. Clearly, I should be paying much closer attention(!).

With the GasTag app, invalid or expired certification, means no servicing, taking away this issue completely. As seen recently on BBC’s Rogue Traders, this is a big problem, with GasSafe Register estimating that over a million dodgy gas jobs apparently carried out in the UK by un-certified engineers.

The GasTag app allows the qualified Gas Engineer or DLO operative to complete the necessary LGSR form, being guided through each step, based on all the gas appliances in the property. Each is scanned or detected via its QR or RFC tag, as the service progresses. This documents each appliance make, model, serial etc in the secure Gas Tag Cloud. Where tenants have added a second gas fire, cooker or other appliance, this can be added and tagged on the fly, including image & details, including warranty if applicable.

As you would expect, the easy to use mobile app geotags and date stamps the LGSR, so there is no opportunity for fraud or mistakes. No access is a common problem and this is catered for too. A no-access card can be put in the letterbox, photo taken of it hanging out the front door, all geotagged and date/time stamped.

A PDF of the LGSR (Landlords Gas Safety Record) is then available to be emailed to the resident and also able to be accessed by the landlord for adding into EDRMS/Document Management system.

While too many RSL’s seem to still insecurely record and monitor gas service compliance on Excel spreadsheets, GasTag provides a handy portal.


I can see that auditors, as well as socialhousing performance and quality bods, will really love this. It’s certainly having an impact where I encountered it at Taunton Deane Borough Council for compliance, where it’s been working in the field for some time.

If you have sleepless nights about the state of your gas compliance and are like me going to the NHF Conference in Birmingham next week, check them out on stand 47.

Do say hi too, if you spot me down there. Register free now for the event at http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=Hou97Visitor

Read more about GasTag at http://gastag.co.uk  or contact them on 03302 290277

    

Attend NHF

Visit

Register


Related Post: Why time is the key for efficient gas servicing 


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Boston – Peace Of MindBoston – Peace Of Mind.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Saturday, 9 September 2017

Enough Time

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Time flies
Time crawls
Like an insect
Up and down the walls….



I am sure other scholars of the Post-Punk era, will be able to tell me where those lines come from.

Seriously though, are there many situations, where we find we have ‘enough time’ to do projects well? All projects are of course a compromise, regarding what can be realistically delivered, in the target timescale.

I have worked as implementer on dozens of projects and well as kick-starter and critical friend on others, more recently. The latter is becoming increasingly common and some tell me essential, to ensure projects deliver what they set out to, nothing is missed and they are done to time.

In my case, these have included replacement of housing management systems, implementation of Contractor, mobile working and self-service digital projects, as well as finance and transactional systems. From a time management viewpoint there are a number of gotchas, which often pop up.

In most of these projects, a number of days & a cost has been tendered. The client expectation is that the solution will be brought in, for around this cost/timescale, notwithstanding some change control, during the project. 

Its easy early in a project for suppliers to be a little blasé about how project days are used. Often heard is “Don’t worry, we have plenty of project days”. This phrase always makes me smile, because clearly the supplier in their bid, put in the minimum number of days, in order to do the job. I.E. keeping their costs down, to help win maximum points they could, on ‘Price’. So don’t be fooled by this.

Make every day on site count. Set objectives agreed before the day and before the supplier/implementer leaves, have them sign off objectives complete and yours and their assessment of the day. If they spent half the day onto their helpdesk, trying to iron out issues, that was not your problem and you should probably only pay half a day for that one. Alternatively, if your network was down until 12:30 and the implementer could not start their work, that clearly was the clients fault. Some canny suppliers do this, in my book, all clients should be considering it.

Documenting progress in this way and referencing it in a summary fashion at project board meetings, makes it way easier to see how time is being spent on the project.

All projects are like roller coasters with ups and downs. That’s their nature unfortunately. Getting within three months of the target go-live, that is when the microscope needs to be on the time remaining and what is left to do. By this point, we should have pretty much all deliverables and be ready to start proper UAT, after some reasonable system testing has proved the rough ‘end-to-end’ is there. If not, then this is the time, if we have not done so already, we need your supplier to step up their pace. Otherwise, they are potentially jeopardising go live.

Reasonable suppliers with some persuasion, will step up at this point, in my experience. If it is inevitable we are going to need more time for go-live, it is essential that all tasks required are known and a reasonable revised date set. I always work from the idea that what we ask for, cannot be moveable. I.E. if we say we need another 3 months, client & supplier need to be sure, come hell or hurricane Harvey, we can’t possibly be back in 2 months time, asking for more.

On a final point too, if any deliverables are pushed into phase 2, or a later one. Ensure existing quoted project days are agreed by supplier to satisfy it. This might be where your logs of how existing project time was spent comes in, to help you keep your project costs under control.       

If you have a project that you feel might need some assistance, feel free to DM or contact me for an informal chat.

Related Post: Are sales under-selling software benefits? 


_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Stranglers – Enough TimeStranglers – Enough Time.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Thursday, 31 August 2017

Inform - Educate – Entertain (GDPR 3 of 3)

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


In this last and final blog, we will explore Data Breeches and Privacy Impact Assessments, including  documented processes for protecting personal data, information security and cryptography policy, procedures, etc.

Click here to read Part 1 and Part 2.

GDPR takes a dim view of data breaches. Organisations need to have procedures in place, to proactively detect and report any suspected or actual data breaches. All data breaches of personal data then need to be recorded and investigated. Issues must be addressed and security improved, documenting improvements.

Regular use of penetration (or ‘PEN’) testing, can allow experts to continuously monitor how secure systems are, with recommendations for resolution, to be followed up. Annual or at more frequent cycles are becoming popular, particular where software and solutions are cloud hosted. These offer new issues, than the well known on-premise options. That does not necessarily make cloud hosted solutions any less secure potentially, often quite the reverse, but it is prudent to check and be sure they are.

Data Protection must be designed into all of our solutions, that are processing personal data, by design. The ICO has what are called ‘Data Protection Impact Assessments’. This is a code of practice and readers will find more details on this link - https://www.google.co.uk/search?client=firefox-b&dcr=0&q=Opinion22017ondataprocessingatwork-wp249.pdf  .  These cover core processes at work, such as recruitment, monitoring of ICT usage, time and attendance, video and vehicle monitoring, among others. Reading more it is easy to see how our processes may carry data protection risks.

Does your organisation need, or have a designated data protection officer? If not, you may now need to consider one. Most socialhousing organisations I work with, have designated person(s).

Finally, the last key area is if your organisation processes data beyond a single EU state. This will certainly affect landlords operating within the UK and the Republic of Ireland (Eire). I have worked with more than one RSL in Ireland, that had schemes operated in the north and south. This is considered ‘Cross Border Processing’. A lead data protection supervisory authority, needs to be determined. This most likely would be where a central Housing Management System was based or operated from. Of course, some RSL’s may well operate on two separate systems.

So, from what I have tried to put together above, hopefully will give you the confidence that GDPR is not something to be afraid of. You are perhaps already well on the way to compliance already. Tackle the gaps before next Spring (2018) and you will be on your way! 

Related Post: Don't be a demo room dummy! 



_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Public Service Broadcasting - Inform - Educate – Entertain - EverestPublic Service Broadcasting - Inform - Educate – Entertain - Everest.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Saturday, 26 August 2017

Inform - Educate – Entertain (GDPR 2 of 3)

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



In part two of this short and to the point series, let’s explore some of the GDPR nuts and bolts. Checkout the first part here.

Namely, have we got lawful basis for even storing our data and can we release it completely when requested? To robustly comply with the EU General Data Protection Regulation (GDPR), organisations must now be able to maintain and produce a wide range of documentation, on demand if needed.

All orderly organisations will already I have sure, identified if its lawful for our data being held and processed. However, how well documented is this? GDPR requires robust documentation covering how holding and process of our data is lawful. In addition, privacy notices need to reflect this too. Examine yours, how good is your documentation in this regard? Remember that responsibility for the documentation’s accuracy will generally be down to the designated data controller.

Documentation of consent, how it is being obtained from each data subject, where is the record of it, is very important. GDPR strengthens this aspect of data protection. In social housing, it is likely that at lettings or tenancy sign up, we already tick this box. We need to review if current procedures meet the GDPR standard, or if they need to be made more transparent or robust. Question how your organisation seeks, records and then manages consent. Where is this recorded, could it easily be audited?

For the above, its hoped that mainstream systems will be providing specific fields to record and audit where consent has been positively obtained. Use of UDF/UDE/ad-hoc fields, while undoubtedly working, will lead to non-standard approaches, even within the same social housing systems. Hopefully some approaches have already started to be described for future enhancements particularly for GDPR pressure points along the tenant lifecycle, in a release late in 2017, by your software provider/supplier, in time for GDPR.

At this point, its salient to say that you should not really be asking your software suppliers, "What are you doing about GDPR?". You should be asking, "How can I use features of your system/solution, to better implement and comply with GDPR, and how are you improving those?".

In addition, we need to be engaging with our contractors, partners and others, who we are supplying data to, for limited use. EG during the life of the issue of a reactive repair or Works Order. How can we educate and 'ripple down' a GDPR culture to them too? Consider special workshops or briefing sessions with your contractors and vendors.

You can find numerous training organisations that have sprung up, to provide 'documentation packs' and the like, supporting this. Truth is, you can probably sort it easily in less than an afternoon, yourself. After all, a lot of that 'documentation' will only set you off on the road to getting this stuff in place. 

Information regarding children, now may need additional consent of parents or guardians. If not already in place, possibly systems to verify ages must be put in place.

Once all the above is in place, how robust are our systems and procedures for responding to ‘Subject Access Requests’? What places and system applications may be the sources, to satisfy a subject access request? Certainly, main housing management systems may be the primary source, but do not miss document management and other peripheral systems and applications. It’s time to think this all through now, be prepared (as Baden-Powell used to say).

  • A quick recap on those essential compliance documents:
  • (GDPR Article 13) - Statements of the information you collect and process, and the purpose for processing.
  • (GDPR Article 7 & 8) - Records of consent from data subjects or relevant holder of parental responsibility.
  • (GDPR Article 30) - Records of processing activities under your responsibility.

In the last and final blog, we will explore Data Breeches and Privacy Impact Assessments, including  documented processes for protecting personal data, information security and cryptography policy, procedures, etc.Checkout the first part here.

Related Post: How much does each method of payment cost your organisation? 


_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Public Service Broadcasting - Inform - Educate – Entertain - SpitfirePublic Service Broadcasting - Inform - Educate – Entertain - Spitfile.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Sunday, 13 August 2017

Inform - Educate - Entertain (GDPR 1 of 3)

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Few people will have by now, not heard of GDPR, the new data legislation due early in 2018. Clients in socialhousing as well as a number of suppliers are asking me about it. So I will be devoting a short series of blogs about it.

GDPR is becoming a bit like the Millennium Bug. The rash of seminars for £350 who will help read the planned legislation to you, reminds me of a previous age, when we had hand driers, plastered with ‘Millennium Compliant’ stickers, costing £12 a time. It’s a wee goldmine for some!

Too big to slot into one single blog, I will be looking to touch on some of the key areas of GDPR, we should be thinking about. Brexit will not change it and I feel we should not waiting for, or expecting our ICT suppliers, to be solving all our problems around it.

The first thing to consider, is how all our decision makers are being informed on how the law is changing. Communication is key. GDPR will affect all staff and good leadership will be essential.

Knowing the extent of how the changes will affect your organisation, is a wise move. Create an inventory of all the personal data being held. Once that has been determined, document carefully its source, and more importantly everyone that data is currently shared with. When this changes in the future, we need to revise our inventory accordingly. Fail to do so, and problems may result. Consider undertaking a formal information audit.

To think how this might work in practice for SocialHousing, the tenant journey is a key place where we collect, process, then need to dispose of personal data, no longer needed. Think about how you collect data from the lettings application and inform applicant why we need it etc.Think what we do with applicant data for people that do not become tenants. Is there a need to retain it, and if so for how long? At signup, do we need to make tenants aware of the data we use and how? When repairs are logged, how can we have our contractors & operatives handle this data securely and delete it when it is of no further use? At the end of a tenancy, or if a RTB or share of sale occurs, when do we expire and delete that data?

Current privacy notices and procedures, should also be reviewed. A clear plan and intention to make necessary changes, in a timely manner will be needed, to get this in time for GDPR implementation. Ensure it is on your SMT or board radar, to ensure proper priority to be applied.

Individual rights are a key element of the changes. Review and check your procedures, to ensure you are aware of the individual rights of your customers, users and others. Know how you will be able to delete (all) information held if needed, or produce information electronically conveniently, in a suitable format. Twitter do a good job of this already. My archive is over 30mb



I will be covering more aspects of the GDPR in my next blogs, this being one of the most important changes, affecting Social Housing currently.  


Related Post: Fooled already when procuring software? Don't be next time 



_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Public Service Broadcasting - Inform - Educate – EntertainPublic Service Broadcasting - Inform - Educate – Entertain.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management 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Sunday, 6 August 2017

Do It Yourself

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Last week I was reading the July 2017 edition of Housing Technology magazine.

Interestingly it had articles that extolled the go-live virtues of HMS packaged solutions (4 supplier success stories) and also big ERP (1) at Sanctuary Housing. Strangely, on page four there was also a success story, from a 12,000 home landlord who had gone it alone, DIY just like the old days, how we used to do it.

It was very interesting to read Lawrence Gardner’s article and to hear about the journey he has taken the Wrekin on, for the last five years. I am sure it can feel quite good to have broken free from the shackles of your software suppliers and can dedicate resource to the specific issues being encountered, rather than waiting for ‘Roadmap Enhancements’ to be delivered. Lawrence did not outline what software tools, over just five years it had been developed in, with just 11.5 man years. Clearly Telford rather than Hanoi or Bangalore, is where certain key HMS software providers, should be cutting their code.

My experience of developing a rich HMS solution at my old shop, between 2004-2008, was about 26 professional developers beavering away for about 4 years. That’s 104 person years in Microsoft VB6 technology. We might assume the Wrekin have not developed this in .net. Few clues here then, for any of the UK’s 300+ RSLs/RPs, to pick over, to replicate this themselves. The Wrekin have got previous form on the product front however, if anyone remembers the Hand-e-work solution. Possibly speculating, ‘Hand-e-Housing’ may be released in the coming months. Watch this space.

However, I have had lots of chats over the years with many clients, who have wanted to consider building a HMS from scratch. They often ask, “How difficult can it be?”, “It’s just people and properties isn’t it?”. I have also had that conversation with one client who had their own in-house housing system up until about 7 years ago and after having a (mainstream HMS) package for a while, were considering building one again.

I asked, “Why did you abandon your last in-house HMS then?”. The reply was that it fell behind with needs of the housing team, regulator, returns/KPIs and was poorly documented, so vulnerable to key staff leaving/retiring too. They clearly did not have 104 person years to chuck at it either, so it would have been a pretty basic solution, at best. Understandably, a (sensible) decision was made to select another packaged HMS.

There are alternatives out there as well as DIY, MS Dynamics CRM, ERP from a number of sources, as well as the usual packaged HMS solutions. Each come with their own risks, costs and anticipated richness of functionality. That latter deliverable is perhaps easier to evaluate with a package solution, less so on a project involving much faith and trust, based on high hopes and often extravagant sales promises.

When you are using an external software supplier, at least (as some RSLs & Housing Groups) are finding, you can always dig out the contract and with some assistance, take them to/threaten a trip to court for damages. Bear in mind it would be very hard to do that with your own ICT team, if they didn’t manage such a good job of the deliverables, as the Wrekin.

Related Post: Dont leave documenting your in-house ICT solutions, it soon could be too late!  


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Gloria Gaynor - Do It YourselfGloria Gaynor - Do It Yourself.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset 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