Tuesday, 24 May 2022

Alternative Ulster

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

 

I have recently come to the end of a few procurements I have been assisting clients with, for full Housing Management Systems and Digital Platforms. The final stage is ‘Contract Finalisation’, where the software/system solution purchase is recorded legally. 

A bit like a mortgage agreement or contract of employment. Perhaps of all these, only a mortgage is so set in stone, others have the possibility of clauses being dropped, modified, strengthened/watered down etc, based on mutual agreement.

Where a CCS/DAS Government framework is being used, like RM3821, a standard contract is supplied and generally the basis of what can be agreed. Framework contracts do try to be everything to everyone however, whether procurement of 500 Capital Work kitchens or a £1.2m 5 year software contract. As a by-product of that, liabilities are often set very high, to offer very strong protection for buyers, the Contracting Body.

Outside of Frameworks, I would never advise a client of mine to just accept or start from a suppliers template contract. It will undoubtedly be very biased in favour of the software provider, often demanding lots of front loaded up front payments and limited (if any) penalties for late delivery or ‘time of the essence’ style clauses. Most projects I see later, when clients get me in to sort out implementations that have gone wayward, have few contract protections. Always engage experienced software contract solicitors to assist, it will be worth the £8-12k required.

Recently on the subject of ‘when contracts go wrong’, you probably cannot have missed the recent shenanigans in Northern Ireland, around the Northern Irish Protocol, which was agreed as a condition of the UK Brexit. This like a software contract, is legally binding. While most of us recognise we have a liar of a UK Prime Minister, who even wrote his lies on a big red bus and got away with it, the NIP is written into law in black and white. In the same way a mortgage defines how we will make payments to our lender on a periodic basis, the NIP has defined clauses.

Cartoon from the Independent IEThe story fed to the people has become that the EU are ‘applying rules and clauses too rigidly’, which is unreasonable. Our UK government never thought ‘Oven Ready’ rules would be applied to the letter and hoped they could be watered down later. Great wishful thinking!

Funnily enough in contract discussions, I often see pushback on clauses, with suppliers suggesting, ‘Well that would never happen and we would never invoke that’ etc. The suggestion is that the contract could be overridden by a shake of a hand, over a few double brandies, or a nice slap up dinner. Nothing is further from the truth and always the contract clauses included are king. Never believe otherwise. If I have ever encountered that, I have always argued that we should leave it in and I am sure the goodwill will work just as well, in the opposite direction. Stick to your guns, as I promise you, contract changes after the event might well have to wait five years and be very costly later.

When clients get me in to help turnaround projects that have gone pear shaped, maybe in their 3rd or 4th year, or 200%+ over budget, my first move is to review their contract. Hopefully it’s got clauses that safeguard my client and we have adequate teeth to bite the supplier with. Of course, it’s better to get the procurement and contract right from day one. A lot of my clients do that with me and see me as a Critical Friend right through the implementation, experience on tap economically as required

It’s a shame our UK government post December 2019 had surrounded themselves with ‘yes men’, otherwise someone could have unpopularly pointed out the follow of the approach and trouble could be expected a few years further down the line.

If we at Acutance Consulting can help your organisation with procurement or projects that may have gone off track, please just get in touch, for a chat over a brew. 

I will bring the chocolate gingers ☕😉

       Related Post:Critical Friends can seem expensive, but can save many more costly mistakes


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Stiff Little fingers – SLF - Alternative UlsterStiff Little fingers – SLF - Alternative Ulster.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.


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Saturday, 21 May 2022

Love You More

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

You may have caught my blogpost, touching on the expansion of choice for scheduling Social Housing repairs and other areas, a couple of months ago. Since then I have been doing a bit of a deep-dive into the most exciting full Cloud innovation available for scheduling, from More IQ

For me, that ‘Full Cloud’ and designed from the ground up for Cloud, is these days the most crucial attribute.


Since just before our two years of painful pandemic lockdowns, already I was aware of ‘an about turn’, to the Cloud and browser delivered apps, especially from local councils during procurement.  “If its not Cloud Tony, we don’t want to procure it!”. Very wise too!

Clearly, this seismic shift has understandably wrong-footed many suppliers with older, more traditional Client-Server solutions. Redeveloping/retrofitting those can be extremely expensive and also suffer from not being able to absolutely start again, from the philosophical “blank sheet of paper”. If exploited thoroughly, a well designed Cloud architecture can provide infinite extendibility and expansion. On scheduling solutions, I have seen many projects, as a critical friend where scaling up from a fairly nippy fifty operative diaries to 500, has quickly meant a second or third physical server with 65%+ CPU utilisation, or over a minutes wait, to offer a customer some slot options. Conventional client-server based solutions, do too suffer from many of those 'all weekend' upgrades too!


Out of the box, back office agent view of MOREIQ, showing estimated cost/journey time
Out of the box, back office agent view of
MOREIQ, showing estimated cost/journey time

Out of the box, scheduler MoreIQ web user view
Out of the box, scheduler MoreIQ web user view

The key architects of More IQ, Nick Shipton, Gael Sainson and Katie Evans, who I am sure will be known to many particularly from the Xmbrace days, appear to have cracked this issue using key Cloud infrastructure features. I have seen the More IQ scheduler effortlessly handle 3,000 filled diaries, deftly with performance to spare. On that last point, one of the main asks of any scheduler, on the performance front is being ‘Dynamic’. I surround the word in brackets, as its much maligned and mis-used. What do we mean by it?

Graphical features of MoreIQ
Graphical features of MoreIQ
A dynamic scheduler in my book, brings decent automation & potentially allows many more diaries to be managed with a leaner manager/scheduler role headcount. So often I have seen legacy scheduling solutions purchased on a business case of reducing staff and the headcount grows instead. Has that ever happened to you in an organisation you have worked in?

In contrast to quite a few other schedulers out there, MoreIQ ticks a lot of my boxes here. Three operatives phoning in sick at 08:06 is not a drama, just handled automation within a minute. A HR link has been thought through too, so only one system need be updated, not three or more. Metrics available for efficient automation are forward thinking too, covering strategies to favour reduction of CO2, bonus/penalties, mobile journey AI learning, all supported.  

As we know in SocialHousing, scheduling a responsive repairs team is different to managing voids, planned works or coordinated actions, such as an eviction or combined gas/arrears visit. MoreIQ deals with these situations by design, using a concept of ‘parcels’ to better manage our sequenced tasks.

Parcels of dependent work in MoreIQ – Eventually in 2022, smarter Voids
Parcels of dependent work – Eventually in 2022, smarter Voids 😉

With scheduling solutions, like any other, integration can be the Achilles Heel. Traditional solutions built integration links, as they went along. MoreIQ sensibly brings them all with decent documentation, right out of the box. Web & text based integrations are available and being used by a number of early partner adopters such as Propeller Powered, and being considered as an option for the D365 community.

Propeller and More IQ have a first customer live which was completed within a few weeks with no additional hefty ‘implementation days’. The MoreIQ costing model is pretty much a reasonable ‘all in per seat/diary’, so much more attractive to your finance director. No need to recontract and buy it all again after 5 years, which I have seen to be a recent emerging theme.

Quickly customise the supplied MoreIQ working templates<br> with the same team ICT skills being deployed in D365
Quickly customise the supplied MoreIQ working templates with the same team ICT skills being deployed in D365





There are opportunities with MoreIQ in a number of relevant current situations. Firstly, if your organisation is considering or already on a journey with Microsoft Dynamics 365. Secondly, if back-office solutions are under review (quite common in my recent assignment), to squeeze the very most from integration.  Lastly, where it might be felt your current suppliers are not thinking out of the box with alternative scheduling solutions. There’s no excuse for mediocre field service efficiency.

This is  the real deal as regards industrial strength truly reactive scheduling, and an enabler of potential outstanding field service efficiency. Check MoreIQ out. It does come with its full browser GUI, which is easily customised in a way most others out there struggle to achieve, as well as having the ability for your existing partners to fully white label it

Grab some additional info at More-IQ.com -  via the white paper at https://more-iq.com/#whitepaper 

They are on my doorstep, at CIH Housing 2022 Manchester 28-30th June (Stand TE22), arrange in advance to have a look yourself.

If we at Acutance Consulting can help your organisation with any aspect of scheduling, transformation issues/procurement, please just get in touch, for a chat over a brew. 

I will bring the chocolate digestives 😉

       Related Post: SocialHousing can turn voids around quickly, but is it effective for new tenants?


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Buzzcocks - Love you MoreBuzzcocks - Love you More.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.


File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica 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survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Tilt,TiltAffinity,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
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Sunday, 8 May 2022

Hey Student!

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I’ve worked on many successful self-service projects in Socialhousing, repairs and other areas. Software suppliers have also had me in as Critical Friend, to critique and design some of their web portals and other offerings.

In everyday life, we all encounter self-service web portals for all manner of things. Banking, shopping, interacting with our local council etc. It’s fair to say after a decade or more of interacting like this, there are certain expectations, everyone has. I say this whether you are a social housing tenant, customer, member of some organisation, refugee, homeless person etc, having to navigate ‘digital first’ solutions.

The initial signup is crucial to get right, as is providing alternative channels, for anyone incapable of signing up, people with disabilities or without the means. Swiftly identifying a person to register is crucial and to securely/easily make this possible.

Famously in the cult 1970s TV show, The Prisoner, Patrick Mcgoohan stated, “I am not a number, I am a free man”. However, Increasingly we are all acquiring more & more numbers, such as an NI number, NHS ID, unique taxpayer reference, as well as separate usernames etc that help Google, Meta, Amazon and others track our every move, for the benefit of their advertising revenue.

Last week I applied to the Student Loans Company, to register as a parent, for my little fella, who hopefully will be starting Uni in the autumn. Following an emailed link I landed at a signup/sign-in page, looking for my name, place of birth, DOB and NI number. Imagine my surprise when the response that came back was that I already have an account and I should call them for 30p a minute. On trying to ‘retrieve my previous details’, I was presented with a question, ‘Is Alans****@gmail.com still your email address’? Needless to say it is not!

Strap in for the Student Loan experience
On phoning them, after a mandatory quarter of an hour listening to muzak, the softly spoken Durham Geordie ‘Kevin’ answered and informed me that there might be another person in Manchester with my name, DOB and place of birth. I agreed, but swiftly pointed out to him, that they are very unlikely to have my unique NI number too! He couldn’t really argue with that one, but couldn’t seem to do much else than blame the ICT system. An easy cop out.


He said he would ‘log a support call’ and ‘My account might have to be set up manually’ (i.e. not via self-service that promises ‘it can be done in 30 minutes or less’. So that wasn’t good. I asked him if he could cut out the middle man and start a manual account, so I could log in and continue adding details on-line. He said he couldn’t as I needed to put my own personal details in. I did remind him I had already shared them all with him already on the call. Very disappointing.

The help desk call must have been logged, as I received a PDF form by email the following day. It could be completed digitally and signed. However, it stipulated that a digital image of a signature cannot be used, also that it cannot be emailed back to them for automated consumption. Ten pages of it needed to be printed, an ink signature added and posted by snail mail the next day.

I did think this sort of stuff disappeared back in 2005. It clearly didn’t. Its rubbish, amateurish and unprofessional, as well as being inherently inefficient for everyone. It’s a great example to examine elements that can be improved, pitfalls we can avoid ourselves in our self-service to customers. Lots to unpack and learn here.

1-Make it as easy as possible for customers to signup and start interacting.
If ‘unique information’ is requested, use it to correctly identify and validate customers. EG NI Number, Account ID, Property ID, DOB, Address, Mothers Maiden name etc. Aim for it to be friction-free, with no human interaction. Just like Amazon. Know what unique identifiers you can work with

2-For customers who can’t get started themselves, have a strategy to help
Don’t keep them on hold for yonks, they might never sign up to self-service at all, and we have lost them. Have a way to speed to the on-boarding if we have proven their identity. Allow front of office/CRM customer service agents to set/reset online accounts, communicating login links etc that can be verified as ok for the customer before the call is ended. Have staff trained to a level they can be ‘self-serve evangelists’ and introduce/convert customers to self-servers in their homes (or in your reception area).

3-Don’t resort to providing a form that just needs printing off & posting.
Not everyone has a printer at home. (don’t get me on “plug and play WiFi printers”. There’s perhaps a whole blogpost there to vent my spleen on!). Public libraries etc are becoming an endangered species, even if you have one nearby and can pay 50p a page to print that form. How eco-friendly is it to be always printing stuff anyway?

4-If you provide a PDF form to download, allow it to be completely filled in digitally

Digital signatures have been acceptable for a decade or more now. This is the first form I can recall printing and signing for over 10 years.

5-Provide a means of emailing completed forms back securely (or complete online) and set up methods of automatically extracting the data.
This allows efficiencies to be leveraged, data to be reliably consumed in seconds, not 10-20 minutes per form, possibly re-keyed by temporary staff.

6-Provide a means of checking progress
With anything submitted, give a means of checking how its going, even if ‘no news’ is no news.
Any self-service initiated, which results in anyone calling in manually to check ‘did you get my request’, ‘where is it up to’, ‘when will it be completed’ etc, is a fail. Everyone of those is a waste call. I have engaged with many tenants via Twitter and social media, that log repairs using self-service without either being offered appointment slots or given a target completion date.
Guess what? That leads to more waste calls, in some cases stress, worry and complaints, carrying with it bad publicity (especially around repair fails).

7-Think of the consequence of the self-service offered (& what customers will want/do next)

Fail to do this and possibly push up conventional interactions with customers. Much like an experience I had with a bank, some years back.

Our organisations and software suppliers, particularly the integrated HMS ones, need to be heeding some of the above points and making improvements available. Its no wonder we have a whole industry around good third party web developers, polishing some of the self-service turds, provided out of the box.

If we can help your organisation with any aspect of self-service setup, transformation issues/procurement, please just get in touch, for a chat over a brew. 

I will bring the chocolate covered gingers 😉

       Related Post: Can we manage to have self-service so good, its always first choice ?


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Fall - Hey Student!The Fall - Hey Student!.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.


File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Tilt,TiltAffinity,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

Tuesday, 26 April 2022

Get Back

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

You, like me, will have no-doubt heard the recent directive from some of our government MPs, that everyone should get back to the office, as soon as possible. Certain journalists have also suggested home-working is just a ‘remainer-cult’ (while writing the article WFH). So go figure. I have read Lord Sugar is also a fan of getting everyone back into their old workplaces too. That’s clearly from a bloke with a big office portfolio. That may be affecting his personal thinking, or it might be that he cannot connect his Amstrad at home to the interweb for downstreaming.

Of course not everyone has been lucky enough to be able to do their job from home from a computer screen, or have a suitable space there to efficiently perform to a similar level. Good connectivity of course is essential, plus reasonable ability to access and use the same systems and applications etc, that were used originally in the past. WFH potentially reduces car use, use of fuel, carbon footprint and reduction of pollution, if we can practically manage it.

I think the tech generally got introduced within the first two months (March & April 2020) of Covid19 lockdown, as there was no alternative to introducing Teams, Zoom etc for many, otherwise organisations could not operate at all. We all had to adapt quick to a new normal. Organisations on old versions of solutions, suddenly woke up to the problems these created for staff WFH.

Its hard to determine what the motivation is for the current rush back, is it that all those sandwich shops, cafes, train companies etc are feeling the pinch? Maybe it’s that we still have a problem in some quarters, seeing that work is something we do, not necessarily a place to go. Seeing employees nine to five in an office can feel reassuring, although that does not equate to knowing how much actual work staff are really doing.

JRM setting the standard for in-office productivity

If managers cannot measure the work throughput and being completed, then that is poor management, if present in an office or working from home. There are many examples of MP’s being present in the House Of Commons, clearly not doing anything productive. Lounging around or watching porn on their smartphone or tablets.

So do people want to ‘get back to normal’ and have things all face to face again? I would guess not, although in some situations do work much better that way. One example is software demos, I would always want to meet the bidders in real life, particularly if spending hundreds of thousands of pounds. In the quite rare situations where I personally have been able to ‘do things the old way again’, its worked well. Even sitting in the odd motorway traffic jam has not really irritated me, as I am no longer doing it every single day.

If staff have worked from home for a couple of years, maybe they don’t see the point of hours stuck back on the journey in/back, sardine packed peak time trains, office gossip, meetings where disrespectful staff arrive late or leave early. Its crazy to rush back to presenteeism, rather than doing the best to complete the work needed. Its great at times to actually be together with colleagues IRL, to bounce ideas off them and collaborate. That is one particular thing we cannot lose.

Cartoonist Matt's take on it

Not having staff workload monitored is the same problem for WFH as when present in the office. If workload is not being controlled at home, its not likely to change overnight when offices are filled again.

A lot of local and council services have degraded over the last two years. Some of this might be down to staff vacancies, cutbacks or perhaps working from home not properly managed. I was chatting to a friend last week, trying to obtain a death certificate from her city council. These are generally issued to a target of a week. Already 9 days on and unable to progress funeral, probate etc, this is being blamed on ‘Working From Home’ apparently.  

Is WFH turning into a convenient scapegoat, maybe taking over from ‘Sorry, our computer system is not very good and that’s slowing everything down’ ?

Would you accept a cut in pay if we choose longer term working from home? How much might it be worth to you?


Another example last week was on an LBC piece on Passport issue delays. Nick Farrari hit out at the Director General of the Passport Office, saying “This woman is on the thick end of £200k pa, she doesn’t go into work and thousands of Brits are desperately waiting for their passports”. Does he think she might abandon her Peloton, slippers & jogging pants, go into the office and start knocking some of the nice new blue ones out herself personally? Does anyone actually have any evidence at all that she is unable to effectively do her job at home? That in fact is the only criteria that really matters for this.

Has your organisation got the ability to really monitor what work is being done, different types of interactions, whether that is one or more physical offices, at home or a hybrid of both? That is the key to where the right place physically, for each member of staff.

If we can help your organisation with any aspect of transformation issues/procurement, please just get in touch, for a chat over a brew. I will bring the chocolate Hobnobs 😉

       Related Post: Bring It Back - What will the New Normal look like?


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Beatles – Get BackThe Beatles – Get Back.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.


File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Tilt,TiltAffinity,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

Monday, 18 April 2022

It Could Be You

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

When the UK National Lottery was launched in 1994, do you remember the advertising slogan promised: “It could be you.”

Since then you like me, might have spend a few bob on it and maybe even had a few (very small) wins from it too. I have always been wary at anywhere I have worked and there was a lottery syndicate. It was insurance paying in that £2 a week, just in case there was a big win and if I wasn’t in, I might have ended up alone as the Critical Friend holding the project. Has anyone else done similar?

Last week it was interesting to see after three decades of Camelot running it, from 2024, it will be a new company in charge. The lucrative licence shootout ended in defeat and was awarded to to Czech-owned Allwyn, which also fended off competition from a number of others. Camelot were not well pleased and had made noises (maybe just of sabre rattling), in the 10 day cooling off period.

A scorecard process during which the rivals were marked on categories such as technology and planned returns to good causes, rated Allwyn higher overall. In what I would call the ‘Method Statement’ section, Allwyn’s pitch outshone Camelot’s in key areas of technology (linking with Vodafone), returns to good causes and efforts to curb gambling addiction. For the process to be compliant, it needs to have been looking forward to what the anointed winner might provide in the future project, rather than dwelling on any past performance.

On past performance, Camelot has had a decline in players, turnover and slapped wrists from the National Audit Office in 2017. Maybe after 4 of these battles to run it, there was appetite for a new face. We all can succumb to thinking the grass is greener on the other side of the fence. There’s nothing wrong with that, although a well structured procurement process, always needs to test that.

So what can we mortals learn, just procuring something under £10m over five years, not a national lottery provider, but some key application software?

Often in the first meeting I have with organisations I am helping to procure feel the process is an overhead, a hassle, that will maybe just throw up an unexpected wildcard supplier. With decent pre-market analysis and good structuring of an ITT, its perfectly possible to be able to reasonably predict two of the top three suppliers, with relative certainty. The secret is shaping the process to known, or determined needs with the help of groundwork. Fortunately, I bring a decade long proven methodology to enforce this strongly.

The best process scoring reflects those needs and priorities, so at the end of the day, hopefully feelings or prejudices are worked out of the process and maximum reliance on pure logic can be best applied in stark black and white. While keeping everyone on track who perhaps only does this stuff once every decade or so, it also provides a valuable audit trail when needing to award and provide feedback to all.

So the way an award (when done properly) and inevitable rejections are communicated, should leave no room for possible challenge. IE to be able to state, “you scored x out of y in this section. What you did well was this, what you could have improved on, was that”, is ideal for everyone. If Allwyn and others were indeed notified in this way, I can see little chance of the latest challenge going anywhere and we will very soon see a new manager of our national lottery.

Back to the original thread of this, if Camelot can’t overturn the decision , there is at least hope for the 1,000 people who work for it, mostly in Watford. They, are likely to be TUPE’d across to the new incumbent. So a silver lining for them

In short, decent social housing system procurement is no lottery, if you get the right help and methodology in place.

If we can help your organisation with any aspect of transformation issues/procurement, please just get in touch, for a chat over a brew. I will bring the chocolate Hobnobs 😉

       Related Post:How exactly can we tackle pre-market engagement?


_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Blur - It Could Be YouBlur - It Could Be You.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.


File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Tilt,TiltAffinity,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .