Silent Community

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I read with interest from Linkedin and the CIH Group chat earlier this week, a post namechecking ‘one of our recommendations for the #BetterSocialHousingReview is for providers to build a positive local community presence’. A landlord had helpfully added a post extolling the virtues of enough housing officers supporting 400+ homes each.

As a contact of mine tongue in cheek added, “Back To The Future”

With the growth of some landlords, for sure many are very out of touch with them. Often struggling to even log a reactive repair, report an estate issue or complaint and get anything done to address problems.

When I grew up in Council Housing on the edge of Manchester’s overspill in the 70’s, each fortnight we had a visit from the Rent Collector (pretty much the ‘Rent Man’ in those days). They were the ultimate profilers. Knew who was in work, out of it, going into hospital or where family composition changed. With HB paid direct, 1990’s stock transfer and increase in size in landlords, less housing officers were responsible for larger and larger patches.

In short its fair to say that many landlords have become detached from their communities, with in some cases too much focus on sweating assets. This is with a backdrop of better tech, mobile systems etc, that could actually make existing housing officers more efficient and widen out effective self-service opportunities for residents.

Reconnecting with communities is a positive, although most of our tenants are just like us, pay for services and enjoy them in the manner they chose. Landlords do not need to intrude on residents or be paternal, but need to adequately resource the service being provided in the agreements made. If a Housing Officer can more easily be located (maybe during a walkabout or within a few minutes via phone call), that is a positive I believe.  

While we are at it, can we use the technology properly and equip them with it when out on the patch? That would certainly help with pushing up service, getting issues progressed and closed out, reducing hazards and issues in the home, or complaints that the sector wastes oh so much time dodging or dealing with!

Subscribe to our blog here on this link, to always catch the latest news on whats happening in the sector.

Acutance Consulting would be happy to help you review your automation, 

please just get in touch, for a chat over a Hobnob & a brew ☕😋

       Related Post: Are you getting the best from workflow?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Penetration – Silent Community.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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15 Minutes

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

From April 2024 in England its mandated by the new regulatory standards, for landlords to inspect their properties more often to confirm they meet statutory and decent standards. Assuming this is a minimum of three hours interaction annually, that’s pretty much 15 minutes each month.

I spotted this highlighted by one of my contacts on LinkedIn , Ian Wright who doing the calculation worked that out at 0.034% of a year. Is that enough time for any landlord to understand the condition of the property, or more saliently if the property is meeting the needs of the tenant?

Lets for the moment put aside the restrictions we have on budget and stock to be able to easily swap tenants into more suitable homes. I am sure readers agree that due to lack of socialhousing means that those opportunities are limited, to the distain of tenants with specific needs and others on lengthy waiting lists.

I have recent done some work to try to determine how much interaction a particular landlord had with its tenants. This involved looking at CRM, Repairs, ASB, complaint, arrears and other recorded interactions and using this data to interpret into a classic bell curve graph.

The 5% either side of that bell curve represent different types of problem. To the left, tenants with little engagement may be dissatisfied and not engaging with us, or undertaking potential habits that might mean that their landlord is the last person they would like to see. Indeed, tenants who never contact us, are as much an issue to be investigated as ones we hear from multiple times each week.

Its important too to respect tenant privacy. As a tenant myself renting an ex-RTB housing association property from a private leaseholder at a particular time in my life, I remember being awoken by my landlord gaining access to do repairs against my wishes and without prior notification. Respect is the watchword in my opinion.

Clearly we are in an age too where IOT and other tech is available to help landlords monitor damp and other issues more easily than ever before. Having wrote blogs about this being ‘just around the corner’ over several years, it seems to remain, ‘Just around the corner’. While a lot of this tech can potentially help residents, particularly with control of energy bills, hazards and other issues, it still looks to be at its ‘prototype’ stage (if at all).

If we all embraced some more of the tech, integrating good human interactions too. Most housing association staff I encounter are extremely positive toward tenants and recognise we all share the same struggles. I grew up in 1970s Council Housing on a satellite Manchester estate and it gave me the foundation to thrive. I must say that my mother had the opportunity to exercise right to buy, but refused. Whether its tech, people or a mix, that’s essential support is still there, so future communities continue to thrive too and there is affordable (lower case a, adjective not noun) housing is available for all.

Subscribe to our blog here on this link, to always catch the latest news on whats happening in the sector.

Acutance Consulting would be happy to help you review your automation, 

please just get in touch, for a chat over Gingers & a brew ☕😋

       Related Post: Are you getting the best from workflow?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Kirsty McColl – Fifteen Minutes.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Affinity,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cx Assets, Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion,Fuzzlab Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera,Keynamics, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,More IQ,MoreIQ,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid,MoreIQ NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QLX, QLF, QL Yuneo,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket,Rubixx, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Tilt,TiltAffinity,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, Yuneo, ...
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