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Interesting this week to hear that web and portals provider Active Housing (from Hallnet), has just been acquired by Plentific, who is solidly positioning itself as a ‘Property management software firm’. I have worked on projects with Stephen Hall from the award-winning Active Housing and done the odd conference spot too on getting the best from self-service in socialhousing.
A lot of current self-service I encounter in the sector can be limiting and transactional, in some cases falling short of even being just adequate. Not a place we should be in 2023!
Hallnet with ActiveHousing do a great job in the space and I have seen them work more flexibly than many other options. Adding a web 2.0 layer on some of the more dated offerings out there brings benefits to residents and enhances customer service. Indeed, I have seen more than a few of their implementations, where I have seen tenabts converting other residents to self-service, they regarded it as so good.
From the hot off the press news release here states, Cem Savas, CEO and Co-Founder of Plentific (who now have a presence in Germany as well as the UK), describes it as :
"The acquisition of Active Housing is an exciting step forward for the company. Building on Active Housing's established presence in tenant-centric solutions and Plentific's innovation in pioneering real-time property solutions, we are poised to elevate the resident experience within our platform to unprecedented heights. By integrating Active Housing into the Plentific offering, our aim is to redefine the category of tenant experience and provide landlords and property managers with a full-service platform that continues the journey of digitalising the end-to-end experience of residential property."
With recent $100 million Series C funding in the bank, this might be a good time for Plentific to look at perhaps a HMS platform to acquire too. One of the laggard candidates struggling to migrate to SAAS/browser presentation or one of the ‘new bright young things’ products recently hoovering up small to medium sized social housing providers.
Adding that piece of the jigsaw would surely provide Plentific with a turnkey HMS, self-service hub, compliance manager and ready made partnering repairs contractor resource/solution. Nothing no other UK provider can currently offer. What an offering it might be too!
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Related Post: Was pandemic lockdown the ideal time to improve your self-service offering?
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(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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