Sunday, 13 August 2017

Inform - Educate - Entertain

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Few people will have by now, not heard of GDPR, the new data legislation due early in 2018. Clients in socialhousing as well as a number of suppliers are asking me about it. So I will be devoting a short series of blogs about it.

GDPR is becoming a bit like the Millennium Bug. The rash of seminars for £350 who will help read the planned legislation to you, reminds me of a previous age, when we had hand driers, plastered with ‘Millennium Compliant’ stickers, costing £12 a time. It’s a wee goldmine for some!

Too big to slot into one single blog, I will be looking to touch on some of the key areas of GDPR, we should be thinking about. Brexit will not change it and I feel we should not waiting for, or expecting our ICT suppliers, to be solving all our problems around it.

The first thing to consider, is how all our decision makers are being informed on how the law is changing. Communication is key. GDPR will affect all staff and good leadership will be essential.

Knowing the extent of how the changes will affect your organisation, is a wise move. Create an inventory of all the personal data being held. Once that has been determined, document carefully its source, and more importantly everyone that data is currently shared with. When this changes in the future, we need to revise our inventory accordingly. Fail to do so, and problems may result. Consider undertaking a formal information audit.

Current privacy notices and procedures, should also be reviewed. A clear plan and intention to make necessary changes, in a timely manner will be needed, to get this in time for GDPR implementation. Ensure it is on your SMT or board radar, to ensure proper priority to be applied.

Individual rights are a key element of the changes. Review and check your procedures, to ensure you are aware of the individual rights of your customers, users and others. Know how you will be able to delete (all) information held if needed, or produce information electronically conveniently, in a suitable format. Twitter do a good job of this already. My archive is over 30mb



I will be covering more aspects of the GDPR in my next blogs, this being one of the most important changes, affecting Social Housing currently.  


Related Post: Fooled already when procuring software? Don't be next time 



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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Public Service Broadcasting - Inform - Educate – EntertainPublic Service Broadcasting - Inform - Educate – Entertain.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Sunday, 6 August 2017

Do It Yourself

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Last week I was reading the July 2017 edition of Housing Technology magazine.

Interestingly it had articles that extolled the go-live virtues of HMS packaged solutions (4 supplier success stories) and also big ERP (1) at Sanctuary Housing. Strangely, on page four there was also a success story, from a 12,000 home landlord who had gone it alone, DIY just like the old days, how we used to do it.

It was very interesting to read Lawrence Gardner’s article and to hear about the journey he has taken the Wrekin on, for the last five years. I am sure it can feel quite good to have broken free from the shackles of your software suppliers and can dedicate resource to the specific issues being encountered, rather than waiting for ‘Roadmap Enhancements’ to be delivered. Lawrence did not outline what software tools, over just five years it had been developed in, with just 11.5 man years. Clearly Telford rather than Hanoi or Bangalore, is where certain key HMS software providers, should be cutting their code.

My experience of developing a rich HMS solution at my old shop, between 2004-2008, was about 26 professional developers beavering away for about 4 years. That’s 104 person years in Microsoft VB6 technology. We might assume the Wrekin have not developed this in .net. Few clues here then, for any of the UK’s 300+ RSLs/RPs, to pick over, to replicate this themselves. The Wrekin have got previous form on the product front however, if anyone remembers the Hand-e-work solution. Possibly speculating, ‘Hand-e-Housing’ may be released in the coming months. Watch this space.

However, I have had lots of chats over the years with many clients, who have wanted to consider building a HMS from scratch. They often ask, “How difficult can it be?”, “It’s just people and properties isn’t it?”. I have also had that conversation with one client who had their own in-house housing system up until about 7 years ago and after having a (mainstream HMS) package for a while, were considering building one again.

I asked, “Why did you abandon your last in-house HMS then?”. The reply was that it fell behind with needs of the housing team, regulator, returns/KPIs and was poorly documented, so vulnerable to key staff leaving/retiring too. They clearly did not have 104 person years to chuck at it either, so it would have been a pretty basic solution, at best. Understandably, a (sensible) decision was made to select another packaged HMS.

There are alternatives out there as well as DIY, MS Dynamics CRM, ERP from a number of sources, as well as the usual packaged HMS solutions. Each come with their own risks, costs and anticipated richness of functionality. That latter deliverable is perhaps easier to evaluate with a package solution, less so on a project involving much faith and trust, based on high hopes and often extravagant sales promises.

When you are using an external software supplier, at least (as some RSLs & Housing Groups) are finding, you can always dig out the contract and with some assistance, take them to/threaten a trip to court for damages. Bear in mind it would be very hard to do that with your own ICT team, if they didn’t manage such a good job of the deliverables, as the Wrekin.

Related Post: Dont leave documenting your in-house ICT solutions, it soon could be too late!  


_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Gloria Gaynor - Do It YourselfGloria Gaynor - Do It Yourself.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset 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