or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/
From cradle to grave (or womb to tomb as some say) is one of those journeys we all travel on. its uncharted for the individual and in that case no one gets out alive. For most implementations, all participants get out alive, although maybe with a few more grey hairs!
For many, a major procurement & implementation will be the only one they will ever be involved in. This could be a whole new Housing Management System or a crucial component, such as enterprise wide mobile working. As PRINCE2 rightly tells us, projects are different and require very different skills to the BAU (or Business As usual). Procurement and the whole process is anything but BAU and as I always tell my clients, is a journey.
To get to your destination in one piece, it's essential to have enough detail to be in the right place at the right time, and land with everything you set out with. Journeys often work better, if your party is the same size at the start as when you get to the end.
To that aim I always like to see some people in a project if possible, running through it right from initial inception.
By that I mean the people involved in helping to build the PQQ or ITT, for me I would like to see helping build demo scenarios and scoring bidders. I have encountered some clients who think that the hard work is over once a preferred bidder is selected and the contract done & dusted. Well, many regular readers I know, will understand the reality, that its actually then, that the hard work starts.
Suppliers rarely take control and do it all making it happen, unless you pay a hefty sum for it be that way. Then you still need to on top of them, to ensure you receive what is needed, hopefully that is what was contracted. I won't go into that last point here, it's probably worth its own dedicated blogpost. Needless to say, suppliers can be suppliers, whether they are building you a granny flat or a new system to revolutionise your organisation.
Getting back to the journey however, having some of those original individuals involved in the procurement for the wider project, is invaluable. They understand why the procurement took place and the interactions with the final suppliers. On this last point, sometimes in greater depth than the handover staff. See http://tonysmiththathousingitguy.blogspot.com/2014/10/touched-by-handover-of-god.html
Many organisations I have worked with, end up with these seconded business people involved with the support of the new products implemented. Often within the IT team. I know some really good lettings and repairs staff who are now Housing Management System experts or trainers on their adopted systems. Change is a constant in all implementations, sometimes it enriches staff as well as revolutionises process and systems.
Related Post: In your last procurement, were you fooled?
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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.
Jethro Tull - Journey Man.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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