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There's no end of places these days where I have heard the phrase, "We should be concentrating on the bread & butter of our operations" - Yes getting in the rent.
Most of the UK social housing community are reeling from 1% rent cuts, the possible decimation of supported communities as they become unviable and finally loss of affordable housing stock through RTB2.0
There is a battle on to reconnect tenants with identifying with their rent, and deal with shrinking benefit and the dangers of increasing arrears due to the hit of the bedroom tax. Clients of mine are getting tech-ed up and mobile with hand-held card readers, for collecting balances on the schemes, while also utilising omni-channel to make it just a few clicks to enable a payment.
Many are utilising applications like Mobysoft to go the extra mile when analysing transaction profiles and exchanging credit data to help better predict expected payments. Fully automated dialling services, such as Call2Collect are being used to painlessly generate incoming arrears appointments. For the hardcore arrears, that cannot be tackled using some of those methods, some are initiating the return of the 'Rent Man'. Perhaps not with a bag of 'Gilbert strips', but a blast from the past nonetheless.
Many events I have attended recently, have focused on one or more of the above, although until now, I have not seen one that was specifically dedicated to all the current issues around 'Getting in the rent'.
I am pleased to say, that I will be at an event, I think will finally be addressing this whole subject. It's in central London 9th March 2016 - http://www.barrymarlow.com/rent-event.html
Many will know Barry Marlow, from his imaginative approach to housing and also his long history in housing. I have had the pleasure of doing several events with him, and he has lined up a Stella cast, which promises to inspire all involved in the difficult area of arrears collection.
The range of speakers and creative thinkers sharing lessons, over seven hours, learnt from successful arrears management include:
- The mighty Tom Manion Chief Executive, Irwell Valley HA
- Peter Hall Managing Director PHHS
- Anna O’Halloran Managing Director – Consultancy Just Housing Group
- Steven Johnson Director Collaborative Change
- ...as well as a number of others
When I last chatted to Barry, some places were still available, as this subject is the forefront in every RSL's business plan, from St Austell to Stornoway, Derry City to Lowestoft. Grab a ticket while you still can. This event will turbo charge your arrears strategy. I will be there as I am sure, it's going to be having a big effect on the advice and ideas I will be providing, around improved rent strategies and processes in the future.
My advice is book early at http://www.barrymarlow.com/book.html - I will look out for you down there!
Catch the blog monthly archive at https://archive.org/details/@housingitguy
Related Post: Some thoughts on when #UKhousing Rent Arrears folks get together
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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.
Paul Weller - The Butterfly Collector.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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