Friday, 7 October 2016

RHP - Dolphins Were Monkeys

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here

Are we in a housing sector of dinosaurs, dolphins or monkeys? Not often I have asked myself that one, but an event this week at Richmond Housing Partnership, in Teddington did pose the question. The day was about the art of innovation, with its own hashtag #AOI16 of course.

RHP know a bit about innovation, coming top in the Dolphin Index, named for the second year running in 2016, as the "UK's most innovative housing provider".
I learned much about how they managed this culture shift, in a sector that frankly at times can be stuck back in the days when the stock was managed at the council. The index model breaks down the survey results into 13 key topic areas ranging from idea time and risk taking through to stress and dynamism levels.

 On hand was CEO David Done, the super animated and infectious Amina Graham, as well as a number of other disrupters, from outside of the sector. This included Elizabeth Linder of the Conversational Century and founder of Mr & Mrs Smith, Tamara Lohan.  All very inspirational stuff with lots of takeaways for the sixty or so attendees.

For me the key takeaway was the whole teal thinking philosophy taken with staff. Give them a brilliantly creative environment, trust them to just get on with the job you give them, celebrate & learn from mistakes.  Encourage your staff to think differently, you don't need to employ a team of Shoreditch hipsters with beanie hats, recognise that your innovators probably already work for you.

A bit different from the usual top-down 'Command and Control' we usually see in housing. RHP took an emphasis on finding the right big problems to fix and encouraged staff to think differently. Risk taking was encouraged and everyone encouraged to have opinions and share them, to drive improvement.

Events like this are nothing without a grand tour and we took in the tree house, conservatory and the cabinet of curiosities. A video booth for staff to share experiences and ideas, was something I really liked. Better than an email or a post-it. There were also lots of open space. How claustrophobic many office spaces are these days. Admittedly, every housing organisation will have the room to spread out, but it does make for fantastic workspaces.

At the event I met probably more of my fellow Twitter followers in the flesh, than ever before in one room. Brilliant to meet Ade Capon, Emma Maier, Jen Barfoot, Amy Nettleton, Tom Pinder and Amanda Carver. Together with Amy (totes deserved!), we scooped the 'King & Queen of #AOI16 Twitter' awards, with a bottle of bubbly to go back north with us, as well as such a lot of great ideas to move our organisations and the sector forward.  

Unless the sector embraces innovation for our staff, IT, processes and systems, we risk we will die as dinosaurs.

You can find further information out about the 2016 innovation index here.
Catch the blog monthly archive at 

Related Post: CP12's? - Better step on the gas! 


I would be pleased to connect with you on LinkedIn - Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Ian Brown - Dolphins were MonkeysIan Brown - Dolphins were Monkeys.
(c) Tony Smith, Acutance Consulting 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

1 comment:

  1. Hi Tony, yes it was great to meet you IRL for the first time and fab you won a bottle of bubbly for tweeting about false teeth!

    #AOI16 was brilliant, inspiring and sets the standard for taking innovation to another universe in housing. I felt the buzz around the building as soon as I arrived and this continued as the day got better and better.

    Taking your blog as food for thought - surely no-one wants to be a dinosaur and extinct? But mentioned time and time again by the event and another innovation legend Paul Taylor @PaulBromford)the sector is ripe for disruption. The winners will be those who change their ways, swim and adapt to choppy waters like dolphins who will succeed. So my advice would be to get on board, learn and fail fast - kick start your innovation engines by starting to think differently yourself and encourage others to do likewise. Change is the only constant around here. Any business would benefit from that.