Saturday 16 February 2019

Cry For Help

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

 
Anyone who has owned a car over the years, especially older or classic ones, will know the benefits of regular care and maintenance. Spending a few hundred pounds across the year, can prevent some of the bigger bills which can arise when small issues become much larger jobs.

It has always surprised me that so few take that approach with ICT systems, infrastructure and also applications.  It’s no bad thing for a supplier to offer a regular monthly day or two, to address any issues arising. In fact, based on a lot of the more random conversation snippets I come across, so many people could benefit from a visit from an imaginative, well informed implementer type, on a regular basis. When I say implementer, I mean one of those more in demand ones, if you know what I mean.

Here’s some of the type of things I hear in passing:
“This is really slow”
“How can I add a few extra columns on this report”?
“Why do I always struggle for 4 days each month, manipulating this in Excel”?
“How can I build a new mailmerge, from [that] application data?
“P2P never recognises [this suppliers] invoices and we see 45 a week from them”
“Why can I only sometimes reach [that server] on the network”?

All of the above are not good crazily difficult to diagnose and probably help with on the spot adding value. Leave some or all of those to fester and bigger problems may arise or a systemic dissatisfaction with any or part of the solution.

While out with a friend recently, who does consultancy around mainly infrastructure, he had recently completed 12 days of expensive on-site consultancy, which could have been mitigated by some regular visits. The core problem was a recently tombstones server and a couple of network cables.

It just shows how just a bit of preventive maintenance might have saved that organisation, such a lot of hassle, while they got a lot of other things addressed too, across the year.

Related Post: Time is precious, value and use it well 
 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Shed Seven - Cry For HelpShed Seven - Cry For Help.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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