or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy
How fantastic is the ‘Gig Economy’? How did we ever cope without it? A bit like asking ‘However did we cope without Smartphones’? Well we did didn’t we, for many tens of thousands of years.
However, we like Uber, AirBnB and JustEat etc. These all provide a new level of convenience and choice for the buyer/service user, often for (almost) free or at comparable/better prices/quality to the traditional alternatives.
The concept of Turkers (or MTurkers) originated in 2005. The "Worker" (contractor) and "Requester" (employer), was born. These were Human Intelligence Tasks, but most workers on modern platforms are providing physical services.
As we know, they often come at a downside too. The platform provides its tech to connect sellers and buyers, using an app or a well designed website, taking its cut. In an ideal world, sellers have space/capacity to sell services or provide their time and are welling agents in that transaction. Reality in some of the gig economy, is prices being driven down, variable quality and other pressures to buy equipment, fund their own vehicle fuel and of course receive minimal or no employment rights.
The independent or Amazon parcel deliverer often earns 50p or less per parcel, while being sequenced by a smartphone and paying all their own vehicle costs, including fuel etc. Great if that fits in with your wider life, as retired or student. Less good if the employment stats record you as ‘Employed’ (as you work at least one hour per month), and you have to juggle two or more jobs to actually stay above the breadline.
Since 2013, for Social Housing, the UK Uber of repairs is Plentific. Landlords can set up arrangements to use a sophisticated platform to log and manage repairs. The Turkers are the claimed 13k contractors who need to be qualified, have the right certifications etc. The best/cheapest of three quotes is processed and the platform progresses with the victor.
Plentific has experienced a lot of growth, particularly with some particular London G15 landlords, such as Peabody & Notting Hill/Genesis, almost regarding the platform as a ‘partnering contractor’. Clearly any organisation growing like that can experience some growing pains, (as a trip to Glassdoor generally reveals).
Last November 2019 Plentific picked up £32m in venture capital funding, from five investors. This could be looked at in a positive or negative way. There’s potential here for more growth within and outside of London, which you would expect to be quite a challenge. I cannot see Plentific coming to semi-rural mid-Wales, or Fife anytime soon. Also, if I were providing VC, I would hope to see a chunky return on my investment by year two. Might a sale be good for the small number of landlords, with closely coupled asset and repairs functions? Having all eggs in one basket can often be problematic.
Outside in the non-app world, we would choose another contractor to build some resilience. Its interesting that no alternative similar platforms to Plentific for Social Housing have evolved. London is a very specific animal, but similar services, perhaps made available in more rural locations across the UK, would be very convenient to use to supplement repairs, where limited conventional resource is available. Resilience for Social Housing is very important, as the demise of Connaught showed in October 2010, mainly sunk by unrealistic margins.
In the current climate, with many EU tradespeople voting with their feet, deciding to return home and from what so many asset and repairs people tell me about different skill gap shortages, more platform / app choices would be extremely useful. Competition is always good, particularly where quality can be pushed up, costs potentially reduced and resident satisfaction improved. Additionally, key is that repair trade workers are not forced to a race to the bottom too. We need a sprinkle of social value in all of this too.
Maybe this is the time Social Housing needs a few more Plentific’s to hand….
Related Post: Don't miss a trick. You need to do more than just 'build it' for self-servers to come..
|Catch the blog monthly archive at
I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.
Robin Trower – The Land Of Plenty.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Dynamic AI,DynamicAI,Dynamics 365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MS Dynamics CRM2011,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...