Minute by Minute

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


I work with lots of clients with all types of ICT solutions.

Users and managers universally will have a gripe about IT and software. Sometimes its justified, often not. On many occasions it can be a case of six of one and half a dozen of the supplier. I’ve lost count of the times

I have told people, with no hint of irony, to think of time using a solution and software as like a marriage. Both parties need to understand each others needs, respect each other and there needs to be a degree of ‘goodwill’ on both sides.

Key to good relationships is to not let it get stale.

When using systems, I often ask how my clients are doing that?

Most actual then reply with something like, “We have a digital champions group”, or a “Process improvement group”. Many have a performance team, but not many have a performance team that is tasked with improvement too. That’s the two sides of the coin isn’t it and both should be feeding each other.

Amazingly most of these internal groups are then criticised, for ‘not much coming out of it’ or ‘not getting things done’.

My question then is usually, “Can I see the minutes of the last few meetings”?

You would be surprised that so many have no minutes and certainly no actions or outcomes. Without those, its just a monthly social get together, over a brew with some quality biscuits. No wonder nothing gets done. Nobody is held to account.

Have a look at groups that meet in your organisation. Do clear actions and timescales come out of meetings, with individuals tasked to deliver? Fail to be formal and your groups will fail to deliver or instigate meaningful change. Minutes potentially hold (sometimes slippery) individuals to account and help you get more from all that staff meeting time. Embrace meeting minutes, they are your friends.

Related Post: User Acceptance Testing, should it ever be a tickbox procedure?

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Cabaret Voltaire – Minute by Minute.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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