Are We With The Co-Pilots ?

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I don’t know about you, but are you finding AI is falling a bit short of what you expected? It is a little for me to be honest.

In the 70’s and 80’s I am sure we were promised moon beans served by cyborg chefs & robot butlers and all this intelligence was going to handle a lot of our mundane hassles. You know, the ironing and boring rubbish like that. Unfortunately, most of it seems focused more on deskilling & taking away creative jobs, painters, photographers and journalists. We are still ironing and will be doing so, for long into the near future I am sure, while the internet is clogged up with AI creations, this is less good all round. In fact future AI trained on other source AI generated content can only degrade the concept.

Copilot as you are probably aware, is being plugged as the Microsoft lead AI product and a great money spinner at £24.70, per user per month. The annual cost exceeds many per seat costs for M365. In fact pretty much any demo of D365 etc will feature a mention of Copilot multiple times. In terms of socialhousing applications built into D365, multiple sales folk will mention it in demos, although concrete use cases are actually pretty thin on the ground. Its always ‘coming soon’ apparently. So don’t waste your time getting too excited there. On more than one D365 demo I have had the response, “Best not to try to use it here as yet!”.

AI including others such as ChatGPT for sure is capable of providing 80%+ of the help, but currently still needs that last 20% of human sense check. Otherwise we can look like fools. Productivity can be improved, but only if you can crack decent accuracy. All the Microsoft stack has AI capability, i.e. Word, Excel, PowerPoint, Outlook and Teams. In Word for example, Copilot will not knockout much in the way of meaningful new organisation policies, but could give you some great pointers to what might be right or wrong with what’s there.

AI to summarise emails or documents can help you determine some of the wood from the trees and potentially get you 80% to where you need to be. While AI can determine the ‘tone’ of a dialog, this may be not much better than the experience of a staff member with a couple of years working on the job. ‘Soft Skills’ are a human trait and certainly will remain so.

AI Translation while useful is nothing particularly new. Google Translate has been translating over 50 languages for ages.

What about Copilot in Excel and PowerBI reporting? Well here’s some opportunities. It can have a go at building queries for you, although with limits when cross-joins or complex imaginative extracts are needed. Again, ability of a skilled staff member to take the grunt work as a starting point, will save time.

In Outlook bog standard rules can be enhanced for sure, however I would always value an experienced staff member over just going with AI. While you can use AI to organise your Inbox, where is the fun in that eh?

My favourite use of AI by far currently and something I would recommend to all however applies to Teams. I am sure you do battle with the Teams frustrations daily, however the most useful features are AI transcription and summarisations. Ideal for easily documenting supplier demos/remote meetings, quickly finding specific terms and conversations etc. An unexpected bonus of the Covid years and the shift to more hybrid demonstrations (shunned & exotic prior to Covid), which would have felt strange or lacking reverence previously.

If you are considering dipping a toe into Microsoft AI, just give it a look with a single user and put it completely through its paces. If you can see ROI, then crack on. If you cannot at this time justify it, maybe come back later. Across 12 months AI is bound to leap forward and improve, maybe come back and review it then.

AI can help you, but don’t assume it’s your silver bullet (as yet). If you are getting any additional practical and accurate uses out of Microsoft Copilot or other AI for UKhousing, please be in touch. 

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Are your Social Housing ICT solutions doing a good job to support you?

Reach out just get in touch , for a chat any time over a drink and some Ginger Nuts ☕😋

       Related Post: Never mind AI, are you even managing to use Workflow & Tasking properly ?

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Ladytron – I’m with the Pilots.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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