Tony Smith,that Housing IT Guy https://uk.linkedin.com/in/tonysmiththathousingitguy @HousingITguy

Some thoughts on IT and UK SocialHousing from a unique perspective of over 25+ years working with over 100 RSL's, Councils and social landlord groups in the UK, Ireland & Australia. Also a healthy music knowledge music over the last 5 decades Available for independent housing RSL implementation, procurement of HMS, Repairs, CRM, EDM, DLO, Financial, Scheduling systems, critical friend etc. In Scotland I work with the folks at Arneil Johnston Check us out on Soundcloud /housingitguy

Sunday 27 October 2024

How would Fad had secured his Smart Gadgets?

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I was in a conversation just last week with a SocialHousing client I am working with, around IOT trials, security concerns and potential resident resistance. A couple of the organisations I am working with are putting a toe in the water with Switchee and navigating the technical and cultural challenges.

Although more and more smart devices are starting to be invited into our cribs, for sure there are still lots of rumour, fears and conspiracies around landlords providing them. Many fears are not justified and clearly for me, benefits always need to be used to sell/justify tenants trusting these devices to improve their environments or save them money.

Malware and threats like the Mirai botnet are indeed real and need to be considered as a risk in our own & customers homes.

So, how best to get the basics of IOT & smart gadget security right?

Start with decent complex passwords. Always on device accounts use a mix of lower/uppercase letters, numbers, and symbols.

Switch on all digital safeguards, such as MFA (two-factor authentication) wherever available and practical.

Cut out the use of features you don’t need, such as Universal Plug and Play (UPnP), to lower the risks on and across devices.

Provide a decent isolated guest network. Have separate networks for visitors, keeping IoT devices safe from other mobile devices.

Keep on top of periodic software updates. Updates improve smart devices fixing security issues. Where automatic updates are available, be sure to switch these on.

Choose to configure with the securest network protocols and guard the network against cyber attack.

Use strong encryption, like WPA2, making it harder for intruders.

If you have smart devices at home, or IOT installations in SocialHousing or other property, monitoring environment, being used within care and support or other areas, is your team applying all of the above. Having these habits in place and sharing these with customers will reassure and perhaps allow them greater confidence to see the wider benefits.

For sure, IOT has been ‘just around the corner’ for more than 5 years. Maybe if we can properly address the ‘is that secure’ question, we will be much closer to that reality.

Struggling with Asset Management information or incorporating IOT?

Get in touch , for a chat soon over a cuppa ☕😋

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Cornershop -'Lessons Learn't From Rocky I To Rocky III'

Cornershop -'Lessons Learn't From Rocky I To Rocky III'

Fad Gadget – The Box' .
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Saturday 5 October 2024

(Procurement) Lessons to be learned

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I have mused on this blog about where the next changes to UK public procurement rules might come from, particularly post Brexit. The last revision to the regulations were via EU law nearly 10 years ago, with the ‘Public Contracts Regulations 2015’.

Well at last the Westminster ‘Procurement Act 2023’ although later than the Oct 28th release expected, is almost upon us and planned to come into force in Feb 2025. The legislation aims to ‘simplify and improve’ the UK's public procurement processes. This includes Housing associations, Councils and Socialhousing providers, among others, such as big spenders like Network Rail. Over £300 billion is spent annually, so its not small beer.

As can be expected, this bill originating from the Sunak Tory administration paints this as, "throwing complicated and bureaucratic EU rules into the bin and stripping back red tape". To be honest I never found OJEU troublesome and actually a single place for potential Suppliers to research opportunities, was no bad thing.

The act is designed to:

1)    Improve value for money: Reduce costs for the public sector and businesses
2)    Increase transparency: Allow taxpayers to scrutinize how their money is spent
3)    Open up opportunities: Allow new entrants, such as small businesses and social enterprises, to compete for public contracts
4)    Create a more flexible commercial system: Meet the country's needs while remaining compliant with international obligations

So, how is it attempting to achieve the above?

1)    Centralized platforms - Pipeline and tender notices for opportunities over certain thresholds will be published on centralized platforms
2)    New shiny ‘Contracts Finder’ - Buyers will be required to publish notices to Contracts Finder when a contract is modified or terminated
3)    KPI reporting - KPIs for contracts over £5m will be measured and reported on in the public domain
4)    Assessment summaries - Suppliers who submit an assessed tender will receive an assessment summary explaining why their tender was successful or unsuccessful
5)    Digital platform - Suppliers will be able to register and store their details on a central digital platform

To support greater transparency, much more reporting (particularly £5m contracts and above), will be necessary from Contracting Bodies. A few other tweaks such as swapping MEAT (Most Economically Advantageous Tender), with MAT (Most Advantageous Tender), should provide greater reassurance to contracting authorities that they can take a broader view of what can be included in the evaluation of tenders. Not actually a massive change as we could already prioritise quality over price if needed. We still in procurements need to ask the right questions to properly evaluate quality better, in order to not just waste higher levels of public money.

The Act introduces new terminology for excluded and exclude-able suppliers and introduces a central debarment list on which a UK Government Minister may record the names of excluded or excludable suppliers. This attempts to tackle anti-competitive agreements and cartel activity.

Commitments under international treaties, such as the WTO ‘Agreement on Government Procurement’ have reduced some level of the simplification that can be applied.

Once we have been working under the new regime for a year or so, I should come back share some opinions. In the meantime, if you or your procurement bods need to bone up on the new changes, all the learning module lessons can be found here.

Help with your procurement?

Get in touch , for a chat soon over a cuppa and a biscuit or two ☕😋

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Cornershop - 'Lessons Learn't From Rocky I To Rocky III' .
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Saturday 21 September 2024

Aint No Room

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I have come across BIM / Building Information Modelling in many recent projects. Mostly in London based providers who are developing, however these are also innovations that can be leveraged in more historic and traditional situations and environments, 3D design and visualisation. Its clear to me that standards are being defined. The Construction Operations Building Information Exchange (COBie) non-proprietary data format, looks like the early leader. Hopefully this is the VHS survivor, not the innovative Betamax format, back in 1990’s we all wished had won!

Providers, consultants and professionals I have worked with in Development, are all excited at the way standard formats like COBie, can smooth collaboration throughout the build. Post handover, contractors and Socialhousing staff can also use this data to take better informed decisions going forward.

In terms of the direction of the individual UK social housing regulators, providers having better information on the location of all fitted features, with ability to share more info with residents and manage our assets better is where we are going.

BIM is good and its clearly going to be a strand of how we will better manage assets in the future, hopefully recording and identifying components mapped to three axis and easily represented visually. The potential is there to improve the performance of our assets and how they use (or lose) energy well. Successful mapping of data points, hopefully in the thousands not hundreds in our buildings can provide a vast amount of information, which can be manipulated and overlaid with other data, perhaps collated via IOT sensors.

For all the excitement of virtual modelling and having all this information to hand, its interesting how many building organisations, still have limited Asset Management solution capability, or it is siloed and looked after by two men and a dog, who fiercely gatekeep access to it. Worse of all there are still too many organisations stuck with data in Keystone, hampered by Silverlight vulnerabilities, now further isolated from the main network by ICT, for security reasons. Asset data is better integrated into wider solutions, such as CRM, Repairs, Compliance, Voids and for general use of the housing team. While BIM might be aware of an M&E installation for ventilation, does the servicing team realise that the filters should be checked & cleaned annually to keep the kit working well?

So, if considering getting started with BIM, ensure you consider it as part of your wider Asset Management data regime. Thinking about it as a whole, the #Socialhousing sector will potentially be in a better position to improve the lives of our tenants, shared/leaseholders and satisfy those evolving regulator demands, from whatever corner of the UK, we need to conform to.

Are you getting best use of your Asset Management information?

Get in touch , for a chat soon over a cuppa and a biscuit or two ☕😋

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The Vines – Ain’t No Room.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Monday 9 September 2024

Are We With The Co-Pilots ?

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I don’t know about you, but are you finding AI is falling a bit short of what you expected? It is a little for me to be honest.

In the 70’s and 80’s I am sure we were promised moon beans served by cyborg chefs & robot butlers and all this intelligence was going to handle a lot of our mundane hassles. You know, the ironing and boring rubbish like that. Unfortunately, most of it seems focused more on deskilling & taking away creative jobs, painters, photographers and journalists. We are still ironing and will be doing so, for long into the near future I am sure, while the internet is clogged up with AI creations, this is less good all round. In fact future AI trained on other source AI generated content can only degrade the concept.

Copilot as you are probably aware, is being plugged as the Microsoft lead AI product and a great money spinner at £24.70, per user per month. The annual cost exceeds many per seat costs for M365. In fact pretty much any demo of D365 etc will feature a mention of Copilot multiple times. In terms of socialhousing applications built into D365, multiple sales folk will mention it in demos, although concrete use cases are actually pretty thin on the ground. Its always ‘coming soon’ apparently. So don’t waste your time getting too excited there. On more than one D365 demo I have had the response, “Best not to try to use it here as yet!”.

AI including others such as ChatGPT for sure is capable of providing 80%+ of the help, but currently still needs that last 20% of human sense check. Otherwise we can look like fools. Productivity can be improved, but only if you can crack decent accuracy. All the Microsoft stack has AI capability, i.e. Word, Excel, PowerPoint, Outlook and Teams. In Word for example, Copilot will not knockout much in the way of meaningful new organisation policies, but could give you some great pointers to what might be right or wrong with what’s there.

AI to summarise emails or documents can help you determine some of the wood from the trees and potentially get you 80% to where you need to be. While AI can determine the ‘tone’ of a dialog, this may be not much better than the experience of a staff member with a couple of years working on the job. ‘Soft Skills’ are a human trait and certainly will remain so.

AI Translation while useful is nothing particularly new. Google Translate has been translating over 50 languages for ages.

What about Copilot in Excel and PowerBI reporting? Well here’s some opportunities. It can have a go at building queries for you, although with limits when cross-joins or complex imaginative extracts are needed. Again, ability of a skilled staff member to take the grunt work as a starting point, will save time.

In Outlook bog standard rules can be enhanced for sure, however I would always value an experienced staff member over just going with AI. While you can use AI to organise your Inbox, where is the fun in that eh?

My favourite use of AI by far currently and something I would recommend to all however applies to Teams. I am sure you do battle with the Teams frustrations daily, however the most useful features are AI transcription and summarisations. Ideal for easily documenting supplier demos/remote meetings, quickly finding specific terms and conversations etc. An unexpected bonus of the Covid years and the shift to more hybrid demonstrations (shunned & exotic prior to Covid), which would have felt strange or lacking reverence previously.

If you are considering dipping a toe into Microsoft AI, just give it a look with a single user and put it completely through its paces. If you can see ROI, then crack on. If you cannot at this time justify it, maybe come back later. Across 12 months AI is bound to leap forward and improve, maybe come back and review it then.

AI can help you, but don’t assume it’s your silver bullet (as yet). If you are getting any additional practical and accurate uses out of Microsoft Copilot or other AI for UKhousing, please be in touch.

Are your Social Housing ICT solutions doing a good job to support you?

Reach out just get in touch , for a chat any time over a drink and some Ginger Nuts ☕😋

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Ladytron – I’m with the Pilots.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Saturday 31 August 2024

What Presence ?

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

I am often banging on in socialhousing solution and transformation projects I am involved with, about incorporating thoughtful comms. Without it (whether you regard it as ‘fluffy’ or not), we cannot keep staff and management well informed, set expectations and efficiently communicate. If a project may take 12,18, 24 months or more to complete, that’s a long time for humans to stay focused on. So, everyone needs some help.

Hopefully, we have an organisation comms team or staff member(s), who can assist ICT or the project team. If we have some of these folk, we expect they are well skilled, often with qualifications and experience they can supply and also generally some PR skills too.

It’s generally recognised that good comms starts with openness and a desire to engage. Communication is a two way street and when we forget that, organisations have generally failed. In addition internally, we expect the comms team to be involved with the outside world too. IE responding to residents, customers, the press and others, reacting to concerns, problems and other challenges.

In this blog on occasions we have explored resident issue, particularly around that perennial challenging area ‘repairs’, but also others such as ‘knowing our customers better’, case management and self-service. Often its lack of integrated joined up thinking. These days (those post Don-old) we are all plugged into social media, such as Facebook, Twitter, TikTok, BlueSky, LinkedIn etc. Indeed, I have a lot of followers who are tenants, leaseholders and other residents and I hear a lot about their issues and concerns. These help me consider real life when assisting organisations with process review and new solutions. Getting their problems solved often rely on comms working properly with managers and staff to be flexible and proactive.

Strangely, some of our largest UK social housing providers seem to be getting even more remote from their customers and not using ICT solutions or integrated comms, to bridge the gap. The regulator ticks off and appears to place many of these on ‘the naughty step’, on a monthly basis.

Some larger providers seem to be purposely closing down social media channels, and reducing means of residents communicating issues/concerns. Examples are Sanctuary and GreenSquare Accord. The latter left Twitter back in April 2024, at a time a lot of criticism was being received there.

I cannot understand why organisations, particularly ones that are meant to have a clear social purpose, think just putting their fingers in their ears, will help some of the obvious issues go away. Typically residents get involved in setting up their own social media groups, podcasts etc and if issues are not being addressed, they will drive the comms, (as some are with GSA). Running away from the moral high ground and not addressing issues, does not reflect mostly my view and experience, of over a hundred RSL’s and other providers I have worked with historically. Every organisation that goes down this path, soils many hundred others who can be wrongly regarded as ‘just the same’.

Residents and the sector deserves better and I know I have seen on the whole are capable of delivering better.

Do your SocialHousing solutions support your CRM & Case management? - Problems?

reach out just get in touch , for a chat over a brew and some Hobnobs ☕😋

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Orange Juice - What Presence?.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here

Thursday 22 August 2024

The Birmingham School Of Business School

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

It's that time of year again, when in August A-Level and University results drop. Clearly causing stress and worry for students everywhere across the UK.

I too have a son who will be experiencing this next year and clearly I and most other contacts of mine will have had this same experience at some time of their life. I was reminded of this just a week ago when I met up at the Marble Arch pub, Rochdale Road in Manchester for a few refreshers, with two school mates (who I don’t see way enough TBH ).

All of us (still) have extremely responsible careers and experienced reasonable success. Its fair to say we have tried to improve things, if that’s me in Social Housing, or the other two in Civil Service or the water industry. One thing that connects us is the fact we left school with enough GCSE's, however none of us went directly to sixth form and on to university. We all potentially could, but didn’t.

University education doesn't guarantee success

At some point in older years we all did qualifications, including for me an extremely valuable degree (BSc in Applied Computing), at the School of Hard Knocks (AKA Manchester Poly, now the Metropolitan University of Manchester). I would not have chosen anywhere else, particularly as I worked throughout my five year course. None of the three us stopped there, for example I did a City & Guilds in photography. Famously, one of my school mates was John Mettrick, who ran the Briss butchers shop in The League of Gentlemen. Excellent organic butcher, doing great work back in Glossop, High Peak.

All of our courses were undoubtedly of use in our working and wider lives, however we all agreed that those courses and formal education absolutely did not define us. That is the lesson that this year (and all years for that matter) need to absolutely take away. Those courses and results (good or bad) do not define you, and you should not get hung up on it.

I have worked with many fantastic and inspirational people. The reality is that while qualifications help, in few cases have I found its defined those people. I have met many inspirational ICT folk who thought they were going to be vets and failed at those courses. They are now the people I contact to pick their brains, not on canine rheumatism, but cybersecurity.

The point of this blog is the message that you should continue to learn & improve yourself, but don’t let those results define you. Good people and organisations will nurture and mentor you if you seek them out, those experiences will complement those academic endeavors. There is a world beyond academic achievements, good workplaces will guide you in the journey beyond the velvet curtains of experience. Once you find them, embrace them, through them you will better find yourself.

If you are struggling with inefficient SocialHousing solutions, reach out

please just get in touch , for a chat over a brew and some Chocolate Gingers ☕😋

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The Fall - The Birmingham School Of Business School.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009

Access a quick list of our Social Housing ICT blog posts here