Join Hands

If you do the Twitter thing, follow me at @HousingITguy or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Interesting this week to hear that web and portals provider Active Housing (from Hallnet), has just been acquired by Plentific, who is solidly positioning itself as a ‘Property management software firm’. I have worked on projects with Stephen Hall from the award-winning Active Housing and done the odd conference spot too on getting the best from self-service in socialhousing.

A lot of current self-service I encounter in the sector can be limiting and transactional, in some cases falling short of even being just adequate. Not a place we should be in 2023!

Hallnet with ActiveHousing do a great job in the space and I have seen them work more flexibly than many other options. Adding a web 2.0 layer on some of the more dated offerings out there brings benefits to residents and enhances customer service. Indeed, I have seen more than a few of their implementations, where I have seen tenabts converting other residents to self-service, they regarded it as so good.

From the hot off the press news release here states, Cem Savas, CEO and Co-Founder of Plentific (who now have a presence in Germany as well as the UK), describes it as :

"The acquisition of Active Housing is an exciting step forward for the company. Building on Active Housing's established presence in tenant-centric solutions and Plentific's innovation in pioneering real-time property solutions, we are poised to elevate the resident experience within our platform to unprecedented heights. By integrating Active Housing into the Plentific offering, our aim is to redefine the category of tenant experience and provide landlords and property managers with a full-service platform that continues the journey of digitalising the end-to-end experience of residential property."

With recent $100 million Series C funding in the bank, this might be a good time for Plentific to look at perhaps a HMS platform to acquire too. One of the laggard candidates struggling to migrate to SAAS/browser presentation or one of the ‘new bright young things’ products recently hoovering up small to medium sized social housing providers.

Adding that piece of the jigsaw would surely provide Plentific with a turnkey HMS, self-service hub, compliance manager and ready made partnering repairs contractor resource/solution. Nothing no other UK provider can currently offer. What an offering it might be too!

Subscribe to our blog here on this link, to always catch the latest news on whats happening in the sector.

Acutance Consulting would be happy to help you review systems options, 

please just get in touch, for a chat over a brew ☕😋

       Related Post: Was pandemic lockdown the ideal time to improve your self-service offering? 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

The Cult – Join Hands.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

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Rescue Me

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy

Perhaps no one (except for maybe Albert Camus, seventy three years ago), could have confidently predicted COVID-19’s impact on the Social Housing sector in 2020 – particularly its repairs function.

Last week’s news of more lockdown-focused tightening prolongs existing challenges even further.

Most of the organisations I work with, especially where internal direct labour is involved (the trusty DLO or Building Services Team), have stripped back their repairs function. It’s just Emergency and Voids works now.

For the latter, a couple of my clients have focussed on preparing temporary accommodation for homelessness provision or early prisoner releases. Many DLO staff, including one on my street, oddly enough, have been furloughed.

More than one current client of mine has highlighted that tenants are ‘cottoning on’ to the new normal and logging minor issues as far larger ones, to squeeze repairs into the Emergency priority zone.

The dilemma for all appears to be a building backlog of ordinary, urgent, routine repairs (and some Right-To-Repair priorities in Scotland). Regulators seem to have dragged their feet in offering direction. However all those logged issues will have to be chewed through and everyone expects their current workforce to struggle when work orders can finally be scheduled.

Back in January, I blogged about Plentific, which could be described quite rightly as the socially-minded ‘Uber of Repairs’. The company and the concept is interesting to me as it has gained exceptional traction with providers such as Notting Hill Genesis, Peabody and uses a unique platform attractive to the sector. It also features a mature marketplace to match skilled staff, rated on each job, to sector demand. Verification of staff certifications and capabilities are coupled with a fast-paying financial platform, a key benefit for the framework of contractors.

The Plentific Platform

I was interested in how Plentific is expanding across the wider UK and more so, how COVID-19 may have impacted its business model. What’s the best rating achievable for works undertaken in this new normal?

Like others, Plentific initially saw a drive to more Emergency priority work, including the new innovation of COVID-19 deep cleans, particularly in London, where the Coronavirus spike hit first. With a number of trade staff within social housing clients self-isolating or furloughed, Plentific throughput was similar to the same quarter 2019.

From recent webinars and my own contacts in the sector, I know that Plentific is rapidly expanding into major conurbations across the UK. I understand that expansion of the platform’s ecosystem has led to more partner contractors under their wing already in the West Midlands, Birmingham, Manchester, Leeds and Liverpool.

This important development I believe unlocks a potential new resource in the main urban areas, becoming available to be used as a ‘pressure release valve’, for the social housing COVID-19 backlog.

More importantly, if as the scientists seem to be suggesting, a second peak arrives, Plentific might well be the backup for a DLO or your key partnering contractor.  

Plentific Battling the backlog discussion

Availability of solutions, as we all know, is one thing. Passing muster with procurement in order to exploit a new digital-world contractor, such as Plentific, can be something else. Framework-only is quite common these days, particularly in local authorities and fortunately a framework does exist.
 
Personally, I am liking the ‘Uber of Repairs’ concept, particularly as it's cost effective for landlords and potentially can drive up resident satisfaction. Contractors seem to like Plentific too, as it’s a personal and on-going relationship (way beyond the taxi Uber). Go check out more at https://www.plentific.com/

Related Post: How well does your organisation handle repair recharges? 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Cabaret Voltaire - Rescue Me.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: #HomesForBritain,#HousingDAY,#InternetOfTenants,#Shout,#UKHousing, 07854655009, 1st Touch,1stTouch,360,365Agile,3squared,4Js, ACL,ALMO,AMS,AX,Aareon,Abritas,Academy,Accuserv,Accuserve,Active Housing,ActiveH,ActiveHousing,Acutence,Advanced,Agile,Agile365,AirWatch,Alfresco,Alignment,Allpay,Amazon Web Services,Anite,Apex,App,ArchHouse,Archouse,Asprey e-state pro,Asset Management,Associates,Aurora,Average IT Costs,AWI SX Integration Toolkit,AWS, BI,BO,BPR,BancTec,BigChange,Blockwise,BluTek,Bluebox,Blueprint,Browser Applications,Business Objects,Business Planning,Business Process Review,Business social networking, CACI,Capita One Housing,CBL,CCS IT Keystone CCSIT,CEDRM,CHICS,CHR,CIH,CMS,COA,CORE,CPL,CRM,CRM2013,CRS,CTI,CTX,Cadcorp,Capita,CapitaOne,Capita One,Capital Management,Cashflow,Castle,Castleton,Castleton Technology,Cedar Open Accounts,Cerrus,Change,Charges,Chartered Institute Of Housing,Cheaper Housing IT,Chics, Citrix,Civica,Civica CTX,Civica Cx,Civica Genero,Civica Saffron,Clearview,Clik,Cloud Dialogs,CloudDialogs,Coactiva,Codeman,Comino,Commontime,Community Reward Services,Company,Competitive Dialogue process,Component Accounting,Consilium,Consolidation, Consultancy,Consultant,Consultants,Contact Manager,Context,Contractor Systems,CorVu,Cost Reductions,Covalent,Crystal Reports,Customer Relationship Management,Cx, DRS,Deeplake,Designer Software,Development Systems,Director,Document,Documotive,Docuware,Dynamic AI,DynamicAI,Dynamics 365,D365,Dynamics365, ECMK,EDM,EDRMS,ERP,ESRI,Elmhurst,Enghouse Interactive,England,English,EnterpriseBI,Estatecraft,Etive,Exhibition,Exponential-e, Facebook,Factorwise,Field Service management,Finance,Financial Systems,Financials,Footprint,Forms,Freezes,Fusion, Gas Tag,G-Cloud,GCloud,GDPR,GGP,GIS,GasTag,Genero,GeoSolveIT,Getting best from,GoTonySmith,Grasp,Grip,Group Apex, HFI (Housing Financials interface),HG,HRA,Hardware,Hitachi Systems,Hitex,HomeMaster,Hometeam,HouSys,House,Housemark,Housemark survey,Housing,Housing Contact,Housing Group,Housing Insight,Housing Management,Housing Management Consultant,Housing Partners,Housing Portfolio Management System,Hub Asset Management,Homeswapper,Housing jigsaw, Housing Support Pro,HousingIT,HousingSupportPro,HyperOptic, IMS,IT,IT Budget,IT Training,ITIL,Impact Response,In,In4,In4Systems Promaster,InfoBoss,InHouse,InMotion,InMotion2015,InMotion2016,InfoBoss,Infoflow,Information,Information Technology,Information@Work components,Informix,Innovation, Informetis,Inphase,Inside Housing,Insight,Internet Portal,Internetalia,Invu,Ireland,Irish,itLab, Keyfax,Keylogic,Keypera,Keystone,Kirona,Kypera, Landlord,Ledgers,Linkedin,Liquid,Locality,Localz, M3,MAVIS,MD,MDM,MI,MIS,MIS-AMS,MISCS,MRI,MS Dynamics,MRI,MS Dynamics CRM2011,Microsoft365,microsoft 365,MWL,Management,Management Server,Manifest,Measuring,Mebus,Microsoft Dynamics 365,Microsoft dynamics GP 2013,Miracle,MobileIron,Mobysoft,Monopoly board images and pictures,Montal,Mr Void,MriEngage,MrVoid, NDL,NINTEX,NINTEX workflow,NPS,NPS ASSIST,NPS Housing,NPS Job Manager Mobile,NROSH,Natural,Neighbourhoods and Communities,Nintexworkflow,Northgate,Northgate Codeman,Northgate Public Services,Notice, OA,OGC Buying Solutions,OJEU Limits,ORS,Ohms,OmFax,Omniledger,One,OneAdvanced,OneServe,Open source,OpenContractor,OpenHousing,Opti-time,Options,Optitime,Oracle,Orchard,Outsource and outsourcing,OutSystems, PIMMS,PIMSS Data,PM,PRINCE2,Paloma,Pamwin,PanConnect,People Value,Peoplevalue,PfH,Pick,PlanForm,Planned maintenance,Plenfific,Plus,Portfolio Management System,PowerObjects,Pro,Pro-Points,Prodo,Progress,Promaster,Propoints,Proval,Providers,Pyramid, QL,QuantSpark,Qube,QLX,Qlikview,QueryView,Queryview reporting,Quiss, RM865,ROCC,RPs,RSL,Rave,ReAct,Reality,RedkiteCRM,Red Olive,Registered,Registered Social,Rent Increase,RentSense,RentSenseLite,Repairfinder,Reporting,Reports,RobotAutomation,Rocket, Salesforce,Salesforce.Org,SAP,SASSHA,SDM,SHBVN,SM,SOTI,SP,SQL,SQL Open Housing,SQL Reporting,SQL Server,Saffron,Safron,Saturn,Scenario,Scotland,Scots,Scottish,Scout,Sequoa,Serengeti,Serros,Server,Service,Services,Servitor,Sharepoint,Sim,SimPro, Simdel,Simdell,Slash and Burn,Social Housing ICT,Social Housing Software Applications,Social Media,Software,Software solutions,Spotlight Service,Spotlightservice,Star rating,Stores and Stock,Strategic,SunAccounts,Sunguard,Surveys,Streetwise, Swordfish,Sx3,Symatrix Human,System alignment,Systems,Systemwise, T-Files,TEAMS,TED,TFiles,TP Tracker,TSG,Tagish Casework,Tagra,Task,TAIM,Technologies (India) PVT Limited,Telecetera,Template,Terminal Services,That,Three Star,Today,Tony Smith,Tony Smith That Housing IT Guy,TonySmith that housing IT,TonySmithHou,TonySmithHousing, ,TonySmithHousingITguy,Total,Total Mobile,Totalmobile,Trace,Tribal,Twitter, U2,UC,UK,UK Housing,Ukhousing,UniClass Enterprise,Unidata,United Kingdom,Universal,Universalcredit,Universe,Unrest, Valueworks,Van Stock,Vantage,Vantage Sentinel,Version,Virtualisation,Visualmetrics,Voice,Voice and data,Voluntas, Wales,Welsh,Wheatley,Windows Server,Workflow and,Work Hub,Works Connect, XML,Xen App,XenApp,Xmbrace, ...
. . . . . . . . . . . .

Land Of Plenty

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



How fantastic is the ‘Gig Economy’? How did we ever cope without it? A bit like asking ‘However did we cope without Smartphones’? Well we did didn’t we, for many tens of thousands of years.

However, we like Uber, AirBnB and JustEat etc. These all provide a new level of convenience and choice for the buyer/service user, often for (almost) free or at comparable/better prices/quality to the traditional alternatives.

The concept of Turkers (or MTurkers) originated in 2005. The "Worker" (contractor) and "Requester" (employer), was born. These were Human Intelligence Tasks, but most workers on modern platforms are providing physical services.

As we know, they often come at a downside too. The platform provides its tech to connect sellers and buyers, using an app or a well designed website, taking its cut. In an ideal world, sellers have space/capacity to sell services or provide their time and are welling agents in that transaction. Reality in some of the gig economy, is prices being driven down, variable quality and other pressures to buy equipment, fund their own vehicle fuel and of course receive minimal or no employment rights.

The independent or Amazon parcel deliverer often earns 50p or less per parcel, while being sequenced by a smartphone and paying all their own vehicle costs, including fuel etc. Great if that fits in with your wider life, as retired or student. Less good if the employment stats record you as ‘Employed’ (as you work at least one hour per month), and you have to juggle two or more jobs to actually stay above the breadline.

Since 2013, for Social Housing, the UK Uber of repairs is Plentific. Landlords can set up arrangements to use a sophisticated platform to log and manage repairs. The Turkers are the claimed 13k contractors who need to be qualified, have the right certifications etc. The best/cheapest of three quotes is processed and the platform progresses with the victor.

Plentific has experienced a lot of growth, particularly with some particular London G15 landlords, such as Peabody & Notting Hill/Genesis, almost regarding the platform as a ‘partnering contractor’. Clearly any organisation growing like that can experience some growing pains, (as a trip to Glassdoor generally reveals). 

Last November 2019 Plentific picked up £32m in venture capital funding, from five investors. This could be looked at in a positive or negative way. There’s potential here for more growth within and outside of London, which you would expect to be quite a challenge. I cannot see Plentific coming to semi-rural mid-Wales, or Fife anytime soon. Also, if I were providing VC, I would hope to see a chunky return on my investment by year two. Might a sale be good for the small number of landlords, with closely coupled asset and repairs functions? Having all eggs in one basket can often be problematic. 

Outside in the non-app world, we would choose another contractor to build some resilience. Its interesting that no alternative similar platforms to Plentific for Social Housing have evolved. London is a very specific animal, but similar services, perhaps made available in more rural locations across the UK, would be very convenient to use to supplement repairs, where limited conventional resource is available. Resilience for Social Housing is very important, as the demise of Connaught showed in October 2010, mainly sunk by unrealistic margins.

In the current climate, with many EU tradespeople voting with their feet, deciding to return home and from what so many asset and repairs people tell me about different skill gap shortages, more platform / app choices would be extremely useful. Competition is always good, particularly where quality can be pushed up, costs potentially reduced and resident satisfaction improved. Additionally, key is that repair trade workers are not forced to a race to the bottom too. We need a sprinkle of social value in all of this too.

             Maybe this is the time Social Housing needs a few more Plentific’s to hand….

Related Post: Don't miss a trick. You need to do more than just 'build it' for self-servers to come..
 

Catch the blog monthly archive at https://soundcloud.com/housingitguy/

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Robin Trower – The Land Of Plenty.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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